Spaces & Setups

I have a sony smart tv a sonos beam 2 Sonos one 2 sonos one sl. Setup hdmi arc on beam 2 sone one sl as sorround and the 2 sonos one as stereo pair. Now when i grup them to sound all together on tv it sound with echos and every time i turn on the tv and put it on group also use apple tv and both the sony tv and apple tv remotes don’t setup as it supposed to be when i go to the settings and press vol up it dont find it. Main concern is the beam and the sl aourround grouped with the ones as stereo pair makes echo like 10 tvs are playing the same sound and the issue of having to turn on the group ever time i turn on the tv and the volume of the beam and the stereo pair are not even when up or down one is higher 

I have two separate houses with Sonos.  Primary residence is running S2 with a bunch of Play:Ones.  House we share with extended family is running S1 with a gen one Connect, a ZP-90, and a fairly recently added single Play:One.  I'm thinking I might get more good out of this Play:One at my primary house for now.  So, I'm looking to transfer from one system to another but not off my account.Do a factory reset of this Play:One and add it to my S2 system at home?  Thanks, all.

I want to return a product, but there is No contact information om the Sonos page. How do I return products?How do I get the return label?  

Does anyone know if their is a difference between the Sonance SR2-125 amp and the Sonos Amp?  I have the Sonance Mag 4.1 patio series speaker system and can see that they are sold with either the Sonos Amp or the Sonance SR2-125.  Can someone explain to me what the difference is?

Hi,How can I listen to YouTube on my Sonos One? I can listen to Spotify but can not find a way to direct youtube music. I don’t have youtube premium account.Thank you.

Can anyone please help.I am waiting for my Sonos arc which is back ordered, if I were to play videos via Apple Music app on smart tv through Earc(arc) would I be able to stream the same music coming through the arc across the whole of my Sonos speakers 

The MOVE will only connect to WiFi while the rest of the Sonos system connects vis the BOOST.  This begs the question, why use Boost at all and just use WiFi connectivity for the entireSonos system?

Hi Everyone, Since the latest update on my playbar (running version 2) i face the following issue. I have run the trueplay settings and i can hear a more ‘surround sound’ coming from my playbar. But after a while this effect is gone and the player sounds like trueplay is disbled. However, when i check at the settings trueplay is still enabled. But i can hear from the sound that trueplay is in no way working or not working as it should. There’s more bass coming from my playbar and that’s not the case when trueplay is operating. No matter what i do, disable trueplay, enable it, retune (there’s holes in my room from me walking true my room) the trueplay works for a little while and all of sudden stops working. Anyone have any idea’s what to do? Im using an iphone with v2 app installed wich i also removed and reinstalled to no avail.

I am using latest version of S2 app for iOS. I am using local music stored on a NAS drive. Each music file has embedded artwork. Every time I put the S2 app in the background (i.e., switch to another app) and then switch back to S2, all the album artwork disappears, and then reloads … very slowly. It takes a couple of minutes to reload artwork for 26 albums. Does anybody know what is going on here and why? 

Hello guys. Good morning/evening wherever you maybe 👍 just want to ask about my sonos app,there’s this written under the TV says stereo pcm? Then checked it on my tv settings all I’ve got is pcm or dolby 2.0. Just want to ask which is better to use? Tried choosing the dolby but it felt like it make my beam louder than pcm but lacking of surrounds. Hope you can help me. Thanks and stay safe 🙏👍

Hi wondering if you can help.  I have a Sky Q remote and has always worked the Playbar  but tonight something strange has happened.  the remote works the volume but only 2-3ft away but any further away it doesn’t respond.  the control is not faulty and works perfectly for every feature it’s programmed for so my fault finding is pointing to the bar, has anyone had the fault before or know or a fix?  I’ve power cycled the unit but doesn’t make any difference, I’ve also turned the IR off and on through the app.  please help  cheers 

I recently updated my LG webos software version to 03.21.18 and lost the ability to turn volume up or down on my Sonos Arc through the Apple TV 4K remote. Has anyone else had this issue as everything worked perfectly before!Now I can’t vol + / - using the Apple TV 4K remote. Is it a bug in software update, or something else? Any tips appreciated  My set-up:TV - [LG] webOS TV OLED65CX5LBSpeaker - Sonos ArcMedia player - Apple TV 4K 

We would like to link a security camera to hardwired Sonos speakers. So an alarm can sound through the Sonos speakers when motion is detected through the security camera. Most of the house, including security, is controled via a Control 4 app. Could you please engineer the software to allow for such a scenario to be programmed?

BuonaseraVorrei sostituire le PLAY 1 con IN CEILING per il mio Home teather qualcuno di voi sa se funzionano per avere 5.1 ?Grazie mille

Hello everyone!    I couldn't find any new topics on the fact that extra channels do not show up in the Sonos Sirius XM integration. I find it very odd that the app on my phone allows me to cast to Google but not to Sonos. Spotify allows me to cast to Sonos. Are they still adding people to the list for this I'm not sure why an integrator is large as Sonos can't get the extra channels added even though they don't have numbers you would think it's pretty easy to do so. If anybody's got a hack let me know I appreciate it.

Hi...is there a visual way to determine a Gen 2 Connect & Amp from a Gen 1? I have heard that the Gen2 has the Pause/Play button on the front rather than the Mute button, but have been unable to verify this….I am looking to buy some Gen2 Connects. 

HiWith great enthusiasm I have read the reviews of the Sonos Arc. I am looking for a Dolby Atmos setupthat both sounds good for movies and music and looks good (wife friendly). The reviews suggest that the Sonos Arc + 2x Sonos One + Sonos Sub meets these requirements.The only thing that keeps me from pressing the buy button is my doubts about the dimensions of my living room. The room is not rectangular and low-ceilinged. Below you see the details.Will a Sonos setup be a good solution for me and will Atmos work? I sure hope so.

Hi all,I have bought PLay 3 to use with my PC mainly for video calls and Youtube. Seems like it cannot be used with Youtube that I play a song directly I have to use the app which is pretty useless and old.No idea what to do seems like I have wasted my money.

I have surround sound for my tv so a Sonos sound bar, sub and a pair of Sonos ones, a play 5 and a one in the kitchen but I’m building an extension and want to fit a pair of ceiling speakers for the TV, I don’t want to use it with anything else other than Sonos equipment, so do I need an amp?

Hello everyone. I am looking for some advice on setting up my Sonos Amp in-ceiling speakers and Sonos Beam to effectively have a 5.1 surround sound configuration. The current sound is definitely not optimal. The beam is too soft during one on one conversations/dialog scenes and the ceiling speakers are too loud during action scenes with background audio to hear anything else. I’ve tried adjusting the Surround “TV Volume” but I just can not seem to find an optimal setting for both the Beam and Ceiling speakers to work together. The Sonos amp is connected to four in-ceiling Sonance speakers (two L and two R), and all four are located behind the optimal viewer seating area. I then have a Sonos Beam under the TV with HDMI and may plan is to add a Sonos Sub at a later time. Nothing is wired to Ethernet, and nothing is wired together, just managing it all on the Sonos app. I obviously setup the surrounds one I plugged in the Beam, because that option became available. I’ve also done the True

Hello,I would like to control the volume levels of my two Sonos One SL separately although they are paired. To be more precise, I need one of the Sonos to be louder than the other one (they are placed in 2 different rooms, one needs low level and the one needs a higher volume level). Is this possible ? Currently when I adjust the volume locally on one of the Sonos, it adjusts it on the other one too.Thanks for your help !

Hi,How do I update my first and last name on my account?Thanks.

I have read several reviews on the Move that Sonos will issue a firmware update that will allow the Move to perform True Play tuning via Bluetooth. Does anyone have knowledge of this update or know if it has already been issued? Thanks in advance for any answers

So I’m currently working on an experience in Chicago open to the public. We need to figure out a system for audio. We would love to work with Sonos.Here's our situation: We have two four-channel amps that each need four playback devices. The amplifiers are wired to existing speakers. Each amp channel needs a playback device. And we want to use Sonos with our system so that we can easily be controlled wirelessly through the app. Do you have suggestions for how to create a Sonos system with our current set up? Do you have playback devices that could work

I am using Amazon Music HD with Sonos S2 and can’t for the life of me figure out how to play a “Station” by an artist. I am looking to pick a band and then have the “Station” play back that artist and a collection of music from similar artists. I have Spotify premium and there is always a choice in S2 for playing a Station when you search for the artist. Is there something I am missing?? I can play stations from artists by doing it through the Amazon Music HD app and using Airplay, but I want to do it natively in the Sonos app….