Spaces & Setups

When I first installed the beam I was able to turn on and off my TV through the Alexa and Arc HDMI port. Now however I get the error message "sorry the hub that device tv is connected to is no longer responding, please check that connection and power supply. The beam and tv are connected to the internet, other smart plugs and devices to n my house work in command. I haven't changed anything on my network and I've power cycled everything. Nothing has worked yet. Samsung Smart TV, Beam, and two Sonos One's Thoughts?

When will Sonos have an Apple Watch App? At least an app to control basic functionality, such as mute, volume, etc, would be very beneficial. This would be a great way to further enhance an already great product.

I find the lack of timer increments a problem. Increments of 15 minutes up to 1 hour and then a jump to two hours isn’t great. Options for 75mins, 90mins, 105mins would be great (or just allow me to set any time I want up to say 120mins). Not sure why there is a lack of control on this function.

Have a few play lists on my WD MyCloud NAS. I have 15 playlists in total that all work except my largest (8792 songs) that will not open in the Apple IOS App or the Microsoft Program. Does anyone know the song limit for m3u play lists?

Outdoor renovation underway. Purchased Polk Atrium 6 speakers (8-Ohm). Hooked them up indoors to test and while they sound quite nice, pretty sure I’m going to buy the Atrium Sub100 to fill in some low end. Original plans were to simply run the stereo pair off Denon X3500H AVR zone 2 speaker terminals, but now that I’m adding the Polk passive outdoor sub, it complicates things a bit. The sub has a dual voice coil and (2) pair of speaker posts (2 for each voice coil) each requiring its own channel, a L&R at 8-Ohm. It also has a passive internal 150Hz crossover. Since this sub is passive and requires two pair of conductors, would the Sonos Amp work for me for all 3 speakers if I simply wired in parallel to the Sonos Amp binding posts? Amy guess on wattage to each of the speakers in this 4-Ohm config? Looking for some guidance/advice here please. If this is not possible or recommended, please feel free to suggest other options. Adding other Sonos speaker components is obviou

Can anybody here confirm if the Sony UBP-X800 has a menu option which allows us Sonos users to convert DTS to DD5.1, so we can output to a playbase (that's connected via optical from TV). The UBP-X800 would be connected directly to the TV via HDMI? If it makes any difference, my TV is a Sony XD93.

I recently bought the LG OLED55C8PLA and connected it via optical cable to my Playbar with sub and two sonos 1s. I have apple tv4k in hmdi 1, a samsung blueray dvd player in hdmi 2 and Nintendo switch in hdmi 3 Can anyone guide me through the set up process how to get the best surround sound experience? My sonos app keeps saying “stereo “ for audio input. This is both the case for the native netflix and Amazon app i am using as well as the apple tv. I have switched apple tv from atmos to 5.1, still same problem. Im traveling the next few day so cannot give feedback straight away but thanks for any advice in advance Nick

Hi, Just got a Sonos Connect, attempting to hook it with Denon AVR-3312, to play Sonos music to those speakers (Sonance) wired to Denon AVR. I ordered the digital optical audio cable and need some help as to how to hook the cable between Sonos Connect and Denon AVR using the digital optical audio cable or RCA cables. Thanks so much, Jay

I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy

I would like to play my Sonos from my refrigerator. I just bought a Samsung I think you should get connected with them to be able to use the family hub screen to play Sonos.

Diagnostic report 8079857. I've had my system for about 4 months. I had my Playbar connected wirelessly to my network and added a sub and two Play 1 for the surrounds. It worked great until about a month ago when the left surround started dropping off. When looking at room settings in the app, it would say (+SUB+?+RS). I tried removing from power for 30 seconds, removing surrounds, adding surrounds. Sometimes it would work for a few minutes and then drop off again. I tried setting it up as the right surround speaker and even switched physical sides and the issue followed, app showed (+SUB+LS+?). My system has received all the updates and I even have since hooked up my Playbar via a wired network connection with no improvement. I attempt to remove/add surrounds and it detects the speaker long enough to advance the app but is followed by the message "Setup Problem: There was a problem preparing your speakers. Please check your network connection or the power on your speakers in this room

Hey. I need some advice, I have this TV: https://www.amazon.co.uk/dp/B06XT9QLNQ/_encoding=UTF8?coliid=I3TYNOLTBFNN5I&colid=527E8ONLR9YZ&psc=1 Happy with it, but it only has one HDMI in. I want to get a Play:1 and possibly, somehow, split the HDMI going in (mainly from a PS4 by the way) to be able to split the audio into the line-in on the Play:1 Is this possible, if so, what do I need to do it? Thanks!

What would you buy first? the sonos beam with subwoofer or the sonos playbar with 2 play one?

Sonos recently stopped working on our aged ipad, we downloaded sonopad - but it will only play the radio? how to we get our existing music library to play through the iPad and onto the sonos system?

I've been using Sonos on my 2nd? Generation iPod for over a year with no problem. Suddenly this week it says my software is out of date and it can no longer be played on this device?? I checked for an update but Apple says I have the latest software version. Is there any work around for this? The iPod works great and does not need to be replaced.

Hello, So I was moving and during shipping my Play 5 got a slight puncture on it's super thin grill and I was like well maybe support can help me out with this i am very OCD and this bothers me a lot... Here's the damage So I write them a message and they are like we will see what we can do for you and it turned out what they can do is charge me 389$ (Price of the refurbished model on Sonos store is 399) and replace the unit. I am like speechless is this the level of support we can expect? I guess don't ever damage your front grill friends or you will be faced with a choice to surrender your speaker and get 30$ discount. Thanks Sonos Support Team.

I bought 6 play 1, 3 play 3, 1 play 5, a play bar, a sub, Conect and connect amp. I TOTALLY REGRET OF BUYING ALL THIS USELESS GEAR. Every time there is a new update i have to set up everything again, every time I have to sent a report that goes no where. I am totally fed up with this software, I am stucked with almost usd 10.000 of sound equipment that takes me 2 full days to reset everyone there is an update. PLEASE DO NOT UPDATE THE SOFTWARE ANY MORE, EVERYTIME YOU TRY TO FIX A BUG ITS WORST!!!!

Bought the Beam when it was released and had some issues setting it up as the app would not recognize the anynet/ARC from the Samsung TV (MU7000F). After sorting that out I learned that the TV would lose connection with the Beam if I turned the set top box off (Fios). That meant going through the whole setup each time (unplug TV and power back on to get it to find HDMI connection). I found out that if I leave the set top box on but just turn the TV off, no issues with the beam disconnecting. Now the TV turns on at random times day and night. I'm assuming the Beam is doing this as it never happened before. Diagnostic # 1598039679, happened twice in the last 8 hours.

Hello All, Just a bit of background for the folks going the vinyl route. I started my Sonos journey recently with a Beam and 2 Ones connected to my TV - all good, sound is what is expected and no issue. As it worked as expected I decided to add a Amp to the mix for my study - and here is where it gets interesting. Round one bought a pair of Dynaudio Emit 10s and hated the sound when playing anything on the amp, we not at vinyl yet - was just a very bright sound and was definitely not going to work for what I had planned. Did a bit of good old research and most forums recommended the Neat Iota's for a warmer sound in small spaces, so bough second speaker pair and love the sound - so we are off to a good start, basics should be fine as the digital content sounds great. The bought a Pro-Ject Essential with build in phono stage, hooked it up to the analog in and let rip - the sound was not quite what I expected, played with gain from 2-10 but still wasnt to my liking, something on

Hello all - My apologies if this topic already exists; I have done some looking around and couldn't find an exact match. First, my current set-up: 1x playbar 1x Sonos sub 2x play 1 1x connect 1x phono pre-amp 1x turntable I currently have my turntable running to the phono pre-amp and then through the connect out to the Sonos speakers. I am wondering if there is any benefit of adding the actual Sonos Amp (or any other third-party amp for that matter) to a turntable set-up given that the Sonos speakers themselves have built-in amps? Anyone have thoughts on this topic? Any and all thoughts are greatly appreciated. Thanks!

I'd like to consider a sonos One for a wireless speaker in my studio apartment. I can't exactly find an answer that you can use it as an external speaker for a macbook. Basically I want to be able to play things that I'm either watching from either a web browser like chrome, a file, or film editing software

My problem with Sonos One gen 2 is connection (Airplay) between my Macbook Pro and the Sonos drops if inactivity occurs. For ex, play video on YouTube, or iTune. Pause it for a while 15s, 20s or longer. Depend on how long I pause, when resume, audio only resumes after 30s, 60s or more, or never. Have to switch back and forth to let connection established again. If there is no inactivity, I may be to play it a whole day; rain or shine, no problem. I had chance to have phone support, as suggested regarding to support ref. number 00810969. But, they could not solve the problem. I dig the google a little more. Found this on google.https:// https://en.community.sonos.com/troubleshooting-228999/speakers-cutting-out-after-airplay-2-update-6809429 Looks familiar? I might be wrong, but it seems that Sonos' never addressed the issue completely. Honestly, I like how Sonos sounds, so returning it is my last resort. Is there anyone out there got the issue like me?

Hi Sonos, First, I'm sorry if I've sounded abrasive at times. I really appreciate your products, and currently own Beam and Sub. That's an investment already, and I've had nothing but the words of praise for the quality of the sound. And the app is very convenient. Not so much for the ease of use. I'm going to journal a few issues I've had, that could have been avoided. With all of these done, I can use the system, but this involved a lot of workarounds. Sonos is famed for "just works" principle. HT setups are not "just works" for a lot of people. PCM over optical/ARC works well, but Dolby Digital causes lag on a lot of TVs. Workaround: Get an HDMI extractor. Solution worked. All audio is in sync now. Downsides:- -- A) I have to manually switch cables if I want to switch from my PC to Chromecast or Xbox.--- B)Additional piece of hardware is now cluttering up the area behind my TV, and I need one more power outlet for the AC/DC adaptor for the extractor. Only Dolby Digital

(I dont know if this has been discussed before but it didn't come up in my searches. Apologies if it has) Essentially I would like starting any live streaming service such as tunein radio to automatically look to see if it that stream is playing in any other room and automatically share that stream. It seems daft and annoying to me that if I select the same radio station in two rooms then they play with a very significant delay between the different rooms. I realize that I can easliy link the rooms to solve this but, here's what happens in our house: We have the radio playing in the bedroom and bathroom. To avoid the annoying effects of the delay, I pick up my phone and link the rooms Now, let's imagine I'm in the shower and my wife heads downstairs. She taps the play/pause in the bedroom like she normally does and guess-what?.... it stops in the bathroom too because I linked them. If they simply shared the same stream then they would act like two regular radios in two rooms.

Hei I have just bought a Playbar and 2 Play:5 speakers. I have the playbar on the wall under my TV and the Play:5's as back speakers, works like hell!? When i play from the sonos app, it plays in "stereo" mode and when i turn on the TV it plays in surround mode. My question is how do i get "stereo" mode when im watching something on the TV like MTV and want the Play:5 back speakers to play like the bar and not as surround? Thank you in advance for your reply