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AndyFieweger
Contributor I
February 4, 2013

Sonos Can't Find Music Library (Computer Not Found)

  • February 4, 2013
  • 36 replies
  • 12275 views
I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy
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36 replies

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ron329
Contributor I
February 6, 2018
Same problem here too.. Windows 10, disabled firewall, checked all permissions and sharing and all is in order. Verified SMBv1 is enabled. Just happened out of the blue. Submitted diagnostics, confirmation number 8461021. Keep getting access is denied error.. HELP
Airgetlam
Airgetlam
February 6, 2018
ron329, I'd recommend that you follow Keith N's instructions in the post before yours, and give their support technicians a call.
Bruce
Keith N
Keith N
Sonos Staff
February 7, 2018
ron329: Thanks for the diagnostic report and the details of your troubleshooting so far. In order to respect your time, I'd recommend giving our support technicians a call to troubleshoot in real time. They can set up a remote session and get a closer look into the cause of the access denied error. Thanks again for your patience.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
mjuliand
Lyricist I
June 11, 2019
Anybody interested in buy 2 used sonos 1? It looks great, you can use it to play tunein stations, ... mp3 files in your local drive... no, you can't use it for that.
Music Library is an ornament.
To make it work, uninstall sonos controller, reboot, install sonos controller, with luck, it will work. Play all the songs at once.
Do you want to hear music again?, easy: Uninstall, reboot, install... and so on

Maybe a little of KISS philosophy is needed in the software.
Misfit
Enthusiast II
June 11, 2019
Anybody interested in buy 2 used sonos 1? It looks great, you can use it to play tunein stations, ... mp3 files in your local drive... no, you can't use it for that.
Music Library is an ornament.
To make it work, uninstall sonos controller, reboot, install sonos controller, with luck, it will work. Play all the songs at once.
Do you want to hear music again?, easy: Uninstall, reboot, install... and so on

Maybe a little of KISS philosophy is needed in the software.

Interesting, my internet went out over the weekend. Was able to play my music library with no issues... I don't even have a supported OS for the desktop controller!

Clearly there is an issue with your setup/network.
Stanley_4
Stanley_4
Grand Maestro
June 12, 2019
Sounds like you have a problem with your setup that most of us don't have. If you contact Sonos support (this is a user to user forum) with a diagnostic number taken when you have the issue they can likely tell you what you need to do to fix things. Check the Contact page, many options, some open 24x7.

Sonos support does visit here but you tacked onto the bottom of a year dead topic so it may be missed and without a diagnostic there isn't much Sonos can do to help you.

Almost forgot do you have Sonos Ones or Play 1s, they are very different speakers with foolishly selected names.
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