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AndyFieweger
Contributor I
Feb 4, 2013 2:59 PM UTC

Sonos Can't Find Music Library (Computer Not Found)

I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy
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User889158
Lyricist I
Jun 8, 2013 1:26 PM UTC
I cannot access my iTunes library. I get the same error as others I.e. the computer xx cannot be found Is there a fix for this yet?
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JohnJulie
Lyricist I
Jun 8, 2013 6:12 PM UTC
I don't know what to say in response. Since first posting my frustrations here, I have "fixed" the problem but have no idea how. It appears to have been while messing around - changing this - changing that. I can't even recall what I did change. I do share everyone's frustrations here. I have no faith that my system will remain "fixed".
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User783688
Contributor I
Jun 18, 2013 8:51 PM UTC
got same problem, sonos cant find computer "macbook" Not happy.
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User783688
Contributor I
Jun 18, 2013 8:54 PM UTC
It worked fine before the lastest update by the way.
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rpneal
Contributor I
Aug 25, 2013 8:13 AM UTC
I have been wrestling with this problem ever since I got mu Sonos a few weeks a go. Everything else works perfectly (Pandora etc), the controller on my computer or phone work perfectly but I could not get access to my iTunes library on my computer. "Computer (name) not found" kept coming up. I went into the control panel >security centre and disabled the firewall and Voila! It loaded the library in a few moments. I am on a Windows XP laptop. Hope this helps. Richard
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rpneal
Contributor I
Aug 25, 2013 8:23 AM UTC
Whoops! Looks like I spoke too soon. All the tracks (from My library) show up in the Sonos controller now but won't play. "unable to contact server (computer name)" or something similar. So I disabled the firewall and Hey Presto! Works perfectly. So it would seem that the firewall must be off to either load or play songs from the library.
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User120159
Lyricist I
Aug 25, 2013 8:16 PM UTC
I still have the same problem after trying all the suggested fixes. Luckily my wife is still talking to me, but we both think Sonos is a complete pile of junk. I'm going to revert to an ipod dock as totally fed up with trying to fix this stupid system!!!
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jcruelty
Contributor I
Sep 6, 2013 5:42 AM UTC
I have this problem, does anyone know of a fix? I have so many problems w/ Sonos flaking out, at this point, wouldn't recommend them 😞
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poncho
Lyricist II
Feb 4, 2018 11:40 AM UTC
So I've had this problem on Mac for years. The only solution I've found is to restart the Mac networking service. either reboot, or from Terminal-
prompt: ifconfig en0 down
prompt: ifconfig en0 up
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Keith N
Keith N
Sonos Staff
Feb 6, 2018 8:05 PM UTC
Hi there, poncho. Thanks for posting. If you are still having problems accessing your music library, I'd suggest giving our support technicians a call to troubleshoot in real time. They are able to set up a remote session and get a closer look at how Sonos is linked to your music library.

Thanks!
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