Contributor I

Sonos Can't Find Music Library (Computer Not Found)

Forum|Forum|13 years ago
February 4, 2013
36 replies
12275 views

I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

U

User889158

Lyricist I

I cannot access my iTunes library. I get the same error as others I.e. the computer xx cannot be found Is there a fix for this yet?

J

JohnJulie

Lyricist I

I don't know what to say in response. Since first posting my frustrations here, I have "fixed" the problem but have no idea how. It appears to have been while messing around - changing this - changing that. I can't even recall what I did change. I do share everyone's frustrations here. I have no faith that my system will remain "fixed".

U

User783688

Contributor I

got same problem, sonos cant find computer "macbook" Not happy.

U

User783688

Contributor I

It worked fine before the lastest update by the way.

R

rpneal

Contributor I

I have been wrestling with this problem ever since I got mu Sonos a few weeks a go. Everything else works perfectly (Pandora etc), the controller on my computer or phone work perfectly but I could not get access to my iTunes library on my computer. "Computer (name) not found" kept coming up. I went into the control panel >security centre and disabled the firewall and Voila! It loaded the library in a few moments. I am on a Windows XP laptop. Hope this helps. Richard

R

rpneal

Contributor I

Whoops! Looks like I spoke too soon. All the tracks (from My library) show up in the Sonos controller now but won't play. "unable to contact server (computer name)" or something similar. So I disabled the firewall and Hey Presto! Works perfectly. So it would seem that the firewall must be off to either load or play songs from the library.

U

User120159

Lyricist I

I still have the same problem after trying all the suggested fixes. Luckily my wife is still talking to me, but we both think Sonos is a complete pile of junk. I'm going to revert to an ipod dock as totally fed up with trying to fix this stupid system!!!

J

jcruelty

Contributor I

I have this problem, does anyone know of a fix? I have so many problems w/ Sonos flaking out, at this point, wouldn't recommend them 😞

P

poncho

Lyricist II

So I've had this problem on Mac for years. The only solution I've found is to restart the Mac networking service. either reboot, or from Terminal-
prompt: ifconfig en0 down
prompt: ifconfig en0 up

Keith N

Sonos Staff

Hi there, poncho. Thanks for posting. If you are still having problems accessing your music library, I'd suggest giving our support technicians a call to troubleshoot in real time. They are able to set up a remote session and get a closer look at how Sonos is linked to your music library.

Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Show more replies

Sign up

Login to the community