Spaces & Setups

How long does the returns process typically take? My return got collected by UPS last Wednesday but I’ve not heard anything back about it being received at Sonos yet. I haven’t returned via courier before so not sure on the timeframes.

Hello all after hours of research and phone calls I’m still a bit lost so lets see if this helps clear up my questions.  When i built my house i had gotten 3 zones pre wired for in wall/ceiling speakers zone 1: living room 5.1 surround sound pre wired  (all speakers in wall)zone 2: Kitchen 2 speakers (in ceiling) zone 3: Back patio (2 on wall, 2 in ceiling)   ZONE 1in order to create a true surround sound experience and keep everything simple and clean i want to go with everything from Sonos. For the 5.1 surround sound what I’m confused on is it possible to run 4 in wall speakers, 1 arc (in place of a center channel) and 2 subs off of just 1 Sonos  amp and it all actually work correctly to create a surround sound experience?i did find  this video ( https://youtu.be/cUUyOMRvsiI ) similar set up to what I’m going for only difference is i would use in wall instead of in ceiling, and i want to run 2 Sonos subs. What I’m confused on is why he needed to use 2 Sonos amps when each amp can sup

Can I use the Amazon music app on the Sonos beam without using Alexa? I know you can use the Sonos app but I prefer the Amazon app. I just want to cast to it like I can with the Spodify or Pandora app. Thanks 

so has anyone been selected to be a beta tester? if so what did they send you and how long did you get to keep it for? i am an avid audiophile and  electronics guru. been building  and fixing computers and electronics since i was 12 work in IT administration professionally   and run my own side bu9iesnes total electronic solutions. i would be the perfect beta tester as i have beta tested for multiple platform 1 being Microsoft and their newest OS before it comes  out. thank you much and god bless!

Yeah I know.Looking at upgrading a chunk of hardware. My understanding of S2 (as opposed to S1) is the main benefits I would get are:SMBv3 support Hi-Res/HD (which I’m not likely to use) A platform that is mostly the same as S1 but works A chunk of new hardware replacing 16-year old hardware, including warranty Potential of S2 platform development over standing stillAs I would be upgrading from v8.4 I would lose 3 CR100s but regain Spotify streaming. Mandatory UpgradesI have 4 ZP100s, A ZP80 & a Play 5 that would need upgrading to support S2, all of which are eligible for 30% discount. And cost me £2,585. Optional UpgradesI also have 5 Play1s, a Playbar and a Sub that are all Gen1 but are S2 compatible to my knowledge. To upgrade these to the latest they are eligible for a 15% discount. This would cost me a further £2,246. (There aren’t any multi-Amp packages so I can’t double down on the 30% discount but it would make more sense to order arc/sub/one with 30% off and pay list on an

Hello! It seems once you connect a Sonos Five to a home theater setup you are no longer able to initiate auto play through line in. This seems like a weird software issue that could be fixed pretty easily. I understand most people hooking up their home theater probably have another place they setup to listen to records but I would love to be able to use my turntable when I’m not watching TV without having to unpair my fives from the home theater group. Any suggestions (beyond buying a port because I know that’s the easiest solution)? 

I’m traveling with a Sonos Roam and would like to have it available in S2 app connected to WiFi network instead of on Bluetooth via AirPlay.  Is it possible to connect the Roam to S2 app … even if I need to create a new account and setup?  Or is there another way to stream Spotify or Apple Music directly to the speaker instead of via Bluetooth / AirPlay from my phone?  

I have my Sonos Beam connected to my Dish Hopper and TV via HDMI.Suddenly yesterday, after I played some music on the Sonos system via Airplay from my Mac (iTunes), my Dish remote stopped controlling the volume on the Dish_TV-Sonos setup. The other controls on the Dish remote, but the volume and mute controls do nothingHow can I restore control of volume  to my Dish  Hopper remote? TIA Caroline

I can’t find all Finnish radio stations in Sonos. For example the traditional Jouluradio is missing. What is the reason?

The tv does not all Fixed Audio Out does anyone know how to configure this tv to provide level volume output across all sources through Beam without turning tv volume levels very high ?

Hi - any chance I can set-up the Arc with 2x Sonos Move? Any tips / tricks / updates would be massively appreciated. 

I have purchased a 4K laser projector (Optoma UHZ65LV) and also an Apple TV 4K.  In common with other people on these forums I want to create a Dolby Atmos surround sound set up using Sonos kit.  I currently have purchased the SUB and two One SLs…..    so I will need to fill this in with an Arc and another two One SLs I assume. On to the questionNow from reading the forums I understand that when using Apple Airplay 2 to connect to Sonos you lose all the Dolby Atmos information.  You just get stereo.  So can someone explain - given that constraint - how do I achieve my desired setup ?   Bearing in mind that in a large room you have the projector at one end.  Connected to the Apple TV via HDMI.   And then at the other end of the room you have the screen and this is (obviously) where the Arc will be installed.  So a wired solution would be quite a stretch …I am technically competent, but I am a complete newbie to cinema / surround sound / etc.  So go easy on me :-).  Appreciate any help 

Does any one know, if a new Sonos Arc speaker is about to release any time soon ??On the Sonos.com ( DK) side, it states that the product is currently ordered as a backorder ( restordre ) . So that’s a bit strange, since that usually happens before a new product launch.. Just curious 👀

My Google-fu is failing me here, I can’t find where to subscribe to Sonos Radio anywhere in my profile, is the subscription product available in Australia? 

HelloI am planning on purchasing a refurbished sub gen 3 and since this is my first time buying refurbished from Sonia direct, I had a question about the box. Do the refurbished items come in an exact box that a brand new would come in? Is there any indication on the box (I.e certified replacement) or any other wording that would differentiate it from a brand new non refurbished so is product? 

I heard from a friend of mine that technically, S2 is possible on S1 hardware - and all it takes is for Sonos to enable it on your system (which seemingly they can do remotely, presumably though your log on account).I’m told that if you have a big enough setup (ie. you’ve spent enough money with them) and make enough of a fuss, they’ll enable S2 for you. I have no idea if there are limitations once done, but S2 isn’t wildly different from S1 anyway, so probably not.Anyone know any more about this?

Why does my system echo when rear speakers are used?

Hello all, I would like to add a xmas radio, but it doesnt work :(Would somebody be so kind and check if link: https://stream.funradio.sk/xmas128.mp3 works after adding to the sonos radio?Thank you very much

Hi! I have the latest Sonos 5, a Move, two Roams and the Sub. My question is if I want to plug a turntable in via Aux socket into the 5, will it only play on the 5 or will it play on all speakers? 

Unable to complete true play with my device, telling me it’s not supported

My 2,300-CD music collection is on a network-attached storage (NAS) drive labeled E:\Music Library.  It is a 1-Terabyte external Hard Drive (HD) dedicated solely to music files.  I designated that Path in the Sonos Music Library Settings. By and large, I can play what I want to hear and create Playlists.  But: Q1: on the NAS HD, Windows Explorer shows “Van Morrison” for the file folder with that artist’s CDs.  But, when I see that artist’s listings in Sonos, it shows “van morrison” rather than Van Morrison.  What the?  Where can I edit the Sonos file directory to fix this silly discrepancy?  Q2:  using Windows Explorer, I moved the CD “Easy Pieces” FROM the “Lloyd Cole” directory TO the “Lloyd Cole & The Commotions” directory.  However, Sonos insists on still showing that CD as a Lloyd Cole release.  What the?  I DID do “Update Music Library Now” in Sonos with no resulting impact.  Do I need to change a Sharing Setting for my File Management fixes to be seen by Sonos?  Is there a “

We have had the playbar for a few years. We wanted more surround sound so we purchased the Move hoping they would group together. I've searched and watched numerous videos thinking I was missing something. I thought the set up would be a "no brainer" ...easy, but after trying for over 3 hrs, I'm frustrated thinking we wasted money on this speaker hoping it would do something it's not capable of.On the Sonos app both speakers are listed when I click on -group. I get a message that I need 2 or more rooms???? They are both on the same network.  Playbar is connected to TV. We use a Firestick. Any suggestions, please help. 

Hi - on my Sonos page on the app currently my music service is Spotify. I’m changing to Apple is there a way to change the default? I can’t seem to find an option within the App. Probably missing something basic!  thanks 

Just want to check my understanding….As I understand it, there currently isn’t a trade in programme is there?It’s simply a straight forward 15% discount (if you register that you might want to upgrade) - you don’t actually trade your device in or send it off, and it’s not bricked any more? Is that correct?     So if you register 1 device, or register 5 devices, you’ll get 15% of anything you order - so pointless registering more than one device?and, once you have registered your devices for upgrade, you can’t cancel it can you?  I might have accidentally registered, not appreciating that there was no way back…  I just wanted to see the prices and options!

HiSetting up two rooms and grateful for your thoughts on best set up, not sure I have the right set up (too much / too little speakers) feel free to give your thoughts, however sofa/tv placement can’t be changed. Room 1 - A mini cinema room left side of pic (see below) with approx 55 inch TV which will be used dailybeam 2 +  amp + 2 SL speakers  Arc + amp + 2 SL speakers In wall with amp In ceiling with ampRoom 2 - A larger formal lounge but with a smaller TV area  (right side of pic) which will be used less. As TV is not centered am I right in thinking corner SL not required and 2 ceiling speakers are sufficient?Or would it just be simpler to scrap ceiling and to just have an Arc/beam with amp? Also is wall/ceiling is superior than a soundbar + speakers or does wall/ceiling still require SL speaker to compliment it?Is it necessary to always have an amp with beam/arc/wall/ceiling (sorry if that’s silly question)?Is it possible for a SL speaker to be paired into more than 1 group e.g. I