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Brian66
Contributor I
Sep 27, 2021 11:09 PM UTC
Answered

iPhone 13 Pro max running ios 15

Unable to complete true play with my device, telling me it’s not supported

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GuitarSuperstarAnswer
Lead Maestro
Sep 27, 2021 11:43 PM UTC

Since the iPhone 13 just came out four days ago, I doubt that it supports Trueplay yet. Hopefully it will be supported on the next software update.

You can use your old phone or borrow someone’s iOS device to perform Trueplay tuning.

"Receive with simplicity everything that happens to you." - Rashi
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15 replies

GuitarSuperstarAnswer
Lead Maestro
Sep 27, 2021 11:43 PM UTC

Since the iPhone 13 just came out four days ago, I doubt that it supports Trueplay yet. Hopefully it will be supported on the next software update.

You can use your old phone or borrow someone’s iOS device to perform Trueplay tuning.

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"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
Airgetlam
Sep 27, 2021 11:50 PM UTC

That being said, and I don’t disagree with anything GuitarSuperstar said, Sonos has been extremely slow in supporting other devices released in the last 18 months or so. I would hope they can figure out how to get the iPhone 13 series set up for TruePlay, as well as the older devices released by Apple. There’s a list here about what Apple devices are currently supported. 

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Bruce
Palex481
Lyricist I
Oct 26, 2021 1:43 AM UTC

It’s ridiculous that it doesn’t work on any of the devices I own. I have iPhone 13 Pro Max, iPad Pro 11(3rd generation) and iPad mini 6. All running iOS 15.1 final version(not beta).

For as much as I paid for Sonos sub, two play 1 speakers and the Sonos One SL, I shouldn’t have to buy an old iOS device just to true play tune everything.

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    Johnathonm
    Contributor I
    Oct 30, 2021 10:00 PM UTC

    Unable to complete true play with my device, telling me it’s not supported

    It’s a poorly coded Sonos ioS issue. It’s not your phone, it’s tied to iOS 15 and their failure

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    Johnathonm
    Contributor I
    Oct 30, 2021 10:01 PM UTC

    Since the iPhone 13 just came out four days ago, I doubt that it supports Trueplay yet. Hopefully it will be supported on the next software update.

    You can use your old phone or borrow someone’s iOS device to perform Trueplay tuning.

    Would you like to come over and loan me your phone? That would be swell.

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    106rallye
    106rallye
    Oct 31, 2021 10:43 AM UTC

    @Johnathonm I agree with @Airgetlam that Sonos has been slow of late with picking up on new iOS devices for Trueplay. As I understand Trueplay relies on set references for which it needs to know the characteristics of each microphone used on every iOS device used for Trueplay. So it is not a Sonos app coding problem.

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    thecodingart
    Enthusiast I
    Nov 2, 2021 6:01 PM UTC

    They don’t even support the last gen iPad Pro yet which is my only alternative device. Sort of ridiculous if they’re not going to provide mic tuning accessories separate from phones.

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    Mitchellsx
    Renowned Enthusiast II
    Nov 3, 2021 5:07 PM UTC

    Disappointing that Sonos take so long to sort stuff like this, I know the iphone 13 hasn’t been out that long. but nearly a month now, People who own sonos stuff probably have the latest iphones etc, so it should be a priority to get truplay updated.. ive still not been able to truplay my beam gen 2 as I have no other device that can do it.. 

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    Johnathonm
    Contributor I
    Nov 5, 2021 11:30 AM UTC

     

    @Johnathonm I agree with @Airgetlam that Sonos has been slow of late with picking up on new iOS devices for Trueplay. As I understand Trueplay relies on set references for which it needs to know the characteristics of each microphone used on every iOS device used for Trueplay. So it is not a Sonos app coding problem.

    Theee is no reason there isn’t a TestFlight aka beta of the app seeing as we are well into 15.02, it is also across different models. E.g. iPad, iPhone 12, etc. hence, the failure.

     

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    Johnathonm
    Contributor I
    Nov 5, 2021 11:32 AM UTC

    And moreover, they have access to dev equipment and libraries at this tier. It sits poorly with me for a first run with the company, 

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