Spaces & Setups

recently beginning of 2026, my sonos beam is getting "i can't connect to internet right now" error prompt voice when we try to use the google assistant.we tried to reinstall the voice assistant mutiple times, still having issue. sometimes, it worked for a while and then same error message again.after some research, people were talking gemini and sonos voice control conflicts in the same network. we remove gemini from my android phone, but the error still exist.any advice?

How does one turn off this stupid prompt for good? 

I was playing with my living room group which includes an Arc, sub 3 and in ceiling surrounds powered by the Sonos amp. My intention was to get a line in through the amp from my turntable (Crosley). After some research I discovered Sonos hides the line in on the amp when it’s connected as surrounds to the system. So I disconnect the surrounds from the system and used the line in on the amp. To my surprise, the line in started playing from the Arc and sub 3!  This is essentially the outcome I wanted, just with the surrounds in the mix as well and not having to screw with the groups every time I want to do this. But I was not expecting the line in to play from the Arc at all given it was a line in to the amp which connects to the in ceiling surrounds. So I guess my question is why is Sonos not allowing Line in with the surrounds connected, since it’s obviously possible. I just want to be able to use my turntable with the system without having to screw with the groups to do it. Are they g

I am a dedicated Sonos user with a significant investment in your ecosystem, including the new Arc Ultra, Sub, and several Era 100s. While the hardware remains industry-leading, the software experience is currently fragmented for those of us in the Google ecosystem.Currently, I am forced to place Google Nest speakers right next to my Sonos speakers because the Era and Ultra lines lack Google integration. I have no interest in Alexa or Sonos Voice Control; I want the power of the best AI ecosystem available today.My message to the leadership team: Please set aside the corporate friction and technical pride. Integrate Google (and the new Gemini capabilities) into your latest hardware. Don’t force your loyal customers to choose between great sound and a great AI assistant.

I’m betting this has been asked before but I didn’t know the right phrase to use in the search to find it so I thought I would ask and hopefully this is an easy problem.I’m working on finishing a room and I want to put in-ceiling speakers in it so I can listen to music through services like Spotify.  I think the Sonos Amp is the right product to work with this but the part I can’t figure out is how to integrate Alexa to control the music.I don’t need anything fancy. Just the ability to be in the room and say, “Alexa, play X on Spotify” and the music would come through the speakers in the ceiling.  How could I do that without spending a fortune?  I was going to get a pair of regular in-celing speakers with a Sonos amp hidden in a cabinet to play the music but I can’t figure out the Alexa part without having something like a echo plugged in and out visible.  I’m wanting it to be as simple and as invisible as I can make it.  I thought I was see what some options might be that I’m not thin

First time using a soundbar. Is it normal to have some delay on lip sync?

I have a Sonos system consisting of 2 x Era 100s, 1 x Beam, 1 x Roam and a Connect. I have had all for a while, but over the last month have had difficulties using Alexa to control them. Alexa works fine to check weather, add stuff to a list, but when asking her to play music from either Amazon, or BBC Sounds, or Pocket Casts, she responds, tells me she is going to do it, and then does nothing. A reboot of the speaker gets her responding again, but this only lasts a short while. I have spent hours on the chat with Sonos, and a 2 hour phone call with them and my ISP this morning. Sonos blame the ISP, the ISP blame Sonos.

Just over a year of owning the Arc, and I'm still a barely satisfied customer... It's a fantastic soundbar, but the voice control is very frustrating and in my opinion, it really limits our experience.After giving up with my preferred Google Assistant (because it can't play Apple Music on Sonos - why?!) and finding Sonos Voice far too limiting, I thought I'd try Alexa. So far, it's been the best of a bad bunch! At least it can play music and answer basic questions. But I've discovered a weird bug…While playing music from Apple Music, I asked Alexa what song is playing. Firstly, Alexa responds in the past tense (e.g. "That was Abracadabra by Lady Gaga"). But even more strangely, it actually tells me the details of the next song it's going to play, before I've even heard it! So that's some weird time travelling thing going on!There are other niggles, too. Like Alexa's voice is very quiet compared to the music so it's difficult to hear what it says. And I can't change the trigger word, wh

When I say to Sonos, Alexa play Classic Rock Florida, it replies “ now playing” then immediately responds “ I’m having trouble playing that now”

My Sonos One’s are a pair, and have Alexa and Sonos voice control enabled. Asking for say ‘BBC Radio 4’ starts a service called 45 Radio (I have no idea why or even what it is). Speaking closely into the other speaker of the pair starts BBC Radio 4 no problem. I have tried removing voice services and re-enabling them doesn’t fix the problem. Please advise. Thank you. 

I have seen an old post on here but my Sonos Move announces it will play a Radio  then go silent, only just started doing it.

Hello! I already have an Arc and I want to improve the sound in my room. My TV room is really small (13 m²) and asymmetrical;  the TV stands in a corner (I tried to recreate the shape of the room, LOL). Do you think adding a Sub Mini would be effective, or should I upgrade to an Arc Ultra? Thanks in advance! 

Hi, For about a 6-9 month now my sonos arc has been acting up. The sound suddenly disapear and I have to reset the entire county power grid to get it back. I have tried wired connection to my router and static IP. Also while playing from spotify there is a lottery if the music ever comes on. Imagine when you have some company over and is supposed to set the mood and you start fidgeting with “how the f*** do I get the music on this junk”.You cant cast music to the arc/”room” if the tv is not on. Really unstable system. I cant really recommend this to anyone.Nothing ever work on this piece of junk.  Anyone with the same problems?Sonos Arc, Sub Gen3 and Sonos one SL Moderator Note: Modified in accordance with the Community Code of Conduct.

Evening all. My father in law has an existing set up in his house on a Vodafone WiFi. It has a playbar and a play 3. All working harmoniously.  He now has a play 1 in his workshop and garage a ways down the property. The house WiFi does not stretch to these outbuildings. He has run a cat cable from the router down to the garage underground into the workshop. And it is connected to a new WiFi extender type thing that emits its own WiFi signal.  The aim, is to have a separate system from this house WiFi on this "new" WiFi signal. My belief is that if he resets the Sonos app, and then creates a new system, he can add his play 1 on this new WiFi network and operate it as a separate system. Ans then switch between the 2 systems once all set up . Is this a good line of thought ?  Attached picture of the device at the other end of his cat 5.  In that photo he has another lead plugged into the play1. Is it better to hard patch or set up wirelessly.Cheers all   

How do I set up Alexa voice commands with Amazon Music on Sonos?

A number of years ago, I set up a 3-speaker system in my living room of Play 1s. This xmas, I treated myself to a new speaker, this time an Era 100. I just opened the box (it’s been busy here) to learn that I can’t pair the Era with the Play speakers. The existing speakers are set up as one L-R pair of Plays and I wanted to pair the new Era 100 with an old Play to make another L-R pair. I probably should have read more carefully before ordering because it says you can only pair like speakers. Since I didn’t know that, I was thinking to return the Era but maybe there’s a way to connect them that I haven’t thought of. I’d appreciate any suggestions you may have. Thanks. 

The arrangement I have for my 83” wall mounted TV will allow me to either wall mount the Arc Ultra at the suggested 4” below the bottom of the TV or, I can simply place it on top of the console which would be about 7” below the bottom of the TV.  Ascetics, cost, and effort aside, is one preferred over the other for best sound?  In case it matters, the front surface of the TV is about 2.5” forward of the wall.

I see there are multiple threads on this but from 8 months ago.i recently bought my mother a Move 2 and set her up with Sonos voice so she doesn’t have to reach for her phone or iPod to start music.She doesn’t want Alexa or anything cloud based so the Sonos voice processing on the device etc made it an easier sell.. great I thought.She is in her 70’s and so wants to listen to bbc radio 4 most of the time but the ruddy thing started playing some random artist when I asked for radio 4, when I asked for bbc radio 4 it told me it couldn’t.I have read the replies on here and now understand it doesn’t work. 1 such comment was interpreted as a feature request, another was stating it was a bbc sounds incompatibility… given I have added bbc sounds to the Sonos app, so sonos know she has a valid account and the app can merrily play the bbc radio selections with no issue… I don’t understand why this isn’t a thing. Even if I had to add an extra prompt like “play bbc radio 4 from bbc sounds” or sim

Hey guys. I'm renovating my apartment and switching to Sonos.I have a pretty large living room / media space and i wanna make sure i get the speaker placement right. We use it for movies and for hosting. It is an integrated space, which makes things harder.I wanna balance the surround movie experience with the music experience in the other spaces.Which of the following options do you guys think would be better? A:  B: If I do go with the AMP's route, would I be loosing out on Doby Atmos or any other features? Thanks for the help in advance.

Tried to buy the era 100. Not once but twice, first time I didnt sign in and was after playing with klarna was redirected back to my cart after purchase. So the money came out of my bank account but sonos says the purchase did not go through.Second time I signed in with my account, filled in all the information for shipping ect and went to pay with klarna and the purchase went through and it told me to go back to merchant. I go back to sonos and its literally showing the payment for me to pay again?So I was charged not one but TWICE for something that according to sonos is not an actual order. Just being held by my bank. Honestly so frustrated now I have to wait 30 days to get the money back after disputing with my bank. and will miss this sale and am out @ bunch of money for the next bit. Why have klarna as an option if the website is not properly set up? Don't know what to do honestly

I have 2 Era 100 speakers setup as a stereo pair connected via WiFi. I’ve installed the Sonos skill on Alexa and gone through the setup process in the app. Everything works, but there seems to be a bug compared to an Amazon Echo device.  When I ask “Alexa, play the latest episode of NPR Up First”, the Alexa response is “You laying the latest episode of NPR Up First from Amazon Music” followed by the rather lengthy episode title; the episode is also laying at low volume in the background while Alexa reads the title. When she’s done with the title, either 1) the volume comes to normal, episode continues playing, but I’ve missed the start or 2) the episode stops being playing and I get silence or 3) the episode stutters then re-starts and plays.  I use this example because it’s most audible due to the long episode titles, but the same happens when I play music from Spotify; Alexa is reading the title while the song is already playing.  in contrast, on an Amazon Echo device, or the Alexa a

Please help:I have purchased and moved into a new house. The last owners were not the purchasers or installers of the pre-existing wired sound system and do not have the details. The house is 3 stories and 4000m2 in size, there is a very complex lan and wlan nbn enabled tree network that has a server room and cables running throughout. There are 5 wireless routers and the current speakers a visible in spotify via at least 2 different wifi routers. I am looking to transfer the sound system ownership of the new house and merge it with my current (small in comparison) s2 sonos wireless speaker network. The pre-existing speakers are built into the ceiling and are indoor and out door (there are around 15 speakers in 3 rooms).  I think the old system is about 5-10 years old and the mounted installed sonos s1 wired speakers might have integrated amps and the system seems to be run via lan network, with inputs via the wifi routers coordinated via a netgear switch in the server room. There is n

I set up a small system for my living room that I intend to grow. I loved it so much that bought a second system, this time with the arc ultra with the intention of passing the Beam set-up to my husband for his TV room upstairs. This is what I have:Living Room -1 Arc Ultra -2 Era 100s-1 Mini SubLG C5 TVUpstairs TV Room-1 Beam 2 -2 Era 100s-1 Mini SubLG C4My router is in the living room And it’s the standard router supplied by my cable company and everything is wireless.The controller is on my phone and that’s where I’d like to keep it. The sound bar was originally intended Improve voice clarity for my husband so I could keep buying him at a tolerable range for me when we watch TV together. and also like the option for us to be able to watch TV separately. My first challenge is that audio from his system was playing downstairs in the living room. That tells me something’s wrong and before I bang my head against the wall I wanted to ask for help. I also read that there’s an issue between

Hi,For you, is more interesting to replace my 2 One SL with 2 Era 100 or add sub to existing configuration ?If sub, I can buy sub g2 or it could be more interesting to buy sub mini ?Area is approximatively, 40m2 and I’d listen often music and sometimes action film.Thanks

Over 10 years, we had a Sonos system set up in our kitchen.  We have 4 in-ceiling speakers, which were wired to a SS20 2 Way parallel speaker Switch system, which was connected to the Sonos Connect Amp 1st generation, which was connected to a computer.  Does anyone whether I should connect a Sonos Amp or Port to the Switch system, so we can access music through the phone?   Probably a very basic system, but any knowledgeable guidance would be appreciated.