Spaces & Setups

In the UK, is there an additional on-the-go charging cable for the Move better than any other?

Does anyone know if the Sonos Arc would have been updated recently?My setup was working wonderfully until recently when lip sync issues appeared and no amount of tweaking will get rid of them, TV is a 77"AG9 and I have a Sky Q box.Its so frustrating when everything works perfectly until it doesn't!!!If it gets resolved the "auto update" is getting set to off*****Moderator Note: Modified in accordance with the Community Code of Conduct. Specifically, removed links.*

I’m moving from House A to House B, taking House A’s Sonos speakers with me and planning to add them to House B’s existing Sonos system:- House A is my house and my Sonos system;- House B is my partner’s house and her Sonos system (mine really, but set up under her credentials, unlike in House A)- The end result is we want all speakers working at House B in a single system. Both House A & B’s Sonos systems are currently fully WiFi (ie. no wired connections, no Sonosnet connections).- NB A slight complication, perhaps, is that while House A is on S2, the destination system is on S1 as it still contains an old Play:5. As part of this move process, that old Play:5 will be removed and so it will be possible to update House B’s system to S2. It’s not clear to me that the instructions in: https://support.sonos.com/s/article/1061?language=en_US  cover this scenario… 1. How do I go about achieving the above?2. And importantly, do I need to do anything to “prepare” House A’s speakers pre-mo

Have Lg uhf 50 tv. Trying to add Ray. Sound out set as digital sound out auto (tried Pcm also) and simplink off as it’s not hdmi. No sound. Settings on Sonos are just standard. Tried turning on and off and reset to no avail. Does the audio out that comes with Ray different than previous? It fits fine in that but different shape on back of my tv which less than 5 years old. One on the tv doesn’t seem like it’s already in. Don’t want to push too hard as that’s what happened with the arc hdmi, it pushed the jack in so I can’t get at it. Any help appreciated. 

says my email already used for sonos acct on iphone dso cannogt dnload sonos 2 ap

Hello, We’ve collected Sonos speakers over the course of a few years and ended up with two fives in stereo and two rear-facing ones in stereo. As I understand there is no way to make the front facing fives part of the 5.1 channel that the soundbar + 1’s + sub would create, correct? Is there any way to accommodate them? We really like the 5’s for listening to music, but the 1’s are not a true rear surround now while watching movies. I know we should have done our homework more, but we slowly acquired these overtime and recently moved, which yielded us a very large common space that contains all of these speakers.

Hi,  I’m thinking of buying a Sonos Move to pair with my bluetooth turntable.  Question is - If the turntable and Move speaker are connected via bluetooth, can I then beam the sound from the turntable (bluetooth connection) across the rest of my Sonos set up at the same time using the Wi-fi network? thanks! 

Hi, I just wanted to ask for thoughts - is it better to get two Roams as a stereo pair or one five in stereo? I’m guessing the five has better sound but not really a whole lot of separation of audio...or do you think otherwise? I saw a thread on here about buying a Port or a five for a turntable and I bought a Port and now I’m using two Roams to listen to music in my office but now I’m thinking damn, maybe I should have just bought a five for everything (knowing i still need a preamp and line in)…. 

I’ve spent the last 3 hours trying to get my play 1 to connect to my new MacBook as a speaker following all sorts of guides and stuff. No chance. It won’t show up as a speaker. I have no interest in Radio of any kind or any service that chooses the music for me. I want to choose what music I play and when it plays. Is there anything I can do that Play:1 is capable of doing? Cheers Stefan

I have just upgraded to a nice new shiny 65 inch Panasonic 2021 OLED TV, everything appears to work perfectly in respect of optical connection from the TV to my Sonos Playbar however the Playbar cannot/will not learn the volume settings from my infrared remote whilst trying to train it using the volume up button. Has anybody come across this issue with the most recent universal Panasonic remote (mine is a R3PA265) and if so is there a known fix to get the volume up, down and mute buttons to work.

Was there another update last night?  My 8 am alarm started, but no music in Office.  Checked the app, Office had been ungrouped.  This happens every time there’s an update.

I want to use my iphones microphone as source and sonos roam as an amplifier. Many people don’t speak very loud and are difficult to hear t.ex. When they are making a speach to a party. I have just been to a birthdayparty - 80 years- and it was very difficult to hear speaches. Maybe sonos could integrate this possibility in the app. I´m sure, that it will be very popular.???

I am about to purchase a new iPhone 13 pro.  At the moment I am using my Sonos app on an iPhone XR.  The app is the latest 2 version and my speaker is the Sonos 1 (2nd generation).  Will Sonos automatically work when I transfer app to new phone or will I have to do anything in settings?  Your help is much appreciated.

I am about to purchase a new iPhone 13 pro.  Have been using latest version of Sonos app on iPhone XR.  My smart speaker is Sonos 1, 2nd generation.  How do I get Sonos to work using new phone?  Will it work automatically when I transfer app over or will I have to change any settings?  Your help would be much appreciated.

Hi there, I’ve just added the Radioplayer service. I am in Germany and Radioplayer is only listing German Radio stations. Afaik, Radioplayer is also available in other countries.Why can’t I select a French or British radio station in Germany ??? I know that I can do that with TuneIn, but TuneIn is playing ads when I start streaming a radio station, so I want to stop using their service if there is an alternative. Thanks in advance!Oliver 

Until recently my Sony KD-65A1 TV and Sonos Arc have worked perfectly since I purchased the Arc over 12 months ago. The Sonos Arc is connected to the TV via HDMI/ARC. Recently the TV sound on the Arc has been dropping out after using one of the TV Android Apps such as YouTube. Even when I close the App and go back to TV there is no sound. Once the sound has dropped out the only way to get the TV sound back on the Arc is to disconnect the power or HDMI so the sound switches to the in-built TV speakers and then reconnect the Arc when the sound is then redirected back through the Arc. I have tried all combinations of settings to try and resolve the problem without success. The Sonos App does not show the type of signal from the TV when there is no sound (blank instead of the usual Dolby Digital 2.0, Stereo PCM, etc.) so I think the Arc has stopped processing the sound from the TV HDMI. Both TV and Arc have latest software and I wonder if the issue is as a result of a recent software updat

I am in Italian living in Russia. Currently I am unable to use your products because you disable the Russian music services. Although I am not sure this method is effective, I understand your marketing attempt at the expense of you clients to stop the War. Anyway, since I have nothing to do with war and since I cant use your product - will it be possible for you to reimburse me?  PS: By the way if I move back to Italy and Italy get involved with NATO in an senseless war like it did in Iraq, Libia, Serbia, Afganistan - are you going to disable the music service also there?

Could you please kindly assist please…….again!I bought a Arc and installed it ok, the problem is I cannot get any atmos on it?The tv is Samsung 2017 model, if I look at the audio outputs there is no DD+ only DD and only see DD 5.1 in the Sonos app, is the DD+ format totally different to normal DD and should I be able to select DD+ in the audio settings? Maybe the tv is too old?I am aware that the Arc needs to have a minimum of DD+ for it to play a compressed atmosIf I play a blu ray with atmos soundtrack I still only get DD 5.1, there is no tv setting for passthroughwould a HD Fury Arcana resolve this?Also if I stream Amazon music ( not unlimited) via airplay should I see cd format 16bit 44khz in the app as I don’t😥Thank you 👍Martin

I want to listen to all the episodes of a series in BBC Sounds, but can’t find a way of displaying the available episodes or selecting the ones I want.  When I select BBC Sounds | Categories | etc, it just gives me one episode and, if I select that, I can’t find a way to choose others.And if I switch to ‘Show in Sounds’ it plays it through my phone rather than my Sonos Port.Can anyone help?Thanks.

The Sonos S2 App has a connection to the Sonos-System, but not to the internet, so an update of the controller is not possible, a connection to spotify or TuneIn within the controller is not possible etc.Used system: macOS 12.4Used Sonos S2 App: Vers. 14.8Has anyone an idea how to solve this issue?

I saw there was a similar post on thisBut that was over a year ago, but it still seems to be an issue. I have a Sony Bravia 65” XBR-65X900F and a Sonos Arc hardware version 1.27.1.8-1.2. Is there anything to do to fix this?

I’ve had a Sonos Arc ARCG1US1BLK back in Dec 2020, and have a Sony Bravia 65” XBR-65X900F connected through an ARC HDMI cable. It works about 90% of the time but periodically the Sonos Arc will stop playing audio. Things I typically try to get it working again:Restart TV Disconnect/reconnect HDMI cable Restart Sonos Arc Switch from HDMI to TV source and back Switch between TV speakers and external speakersUsually only restarting the TV fixes it most of the time, but sometimes i just have to restart everything and reconnect everything. The past few weeks though it’s been happening very frequently. I’ve noticed it most when we’re streaming something and pause it. When we try to unpause the audio doesn’t return.What the heck is going on with this thing, is this a known bug that Sonos is going to patch? Can they maybe just add a button to “Fix/Reset” everything automatically. Not having a power button on the device implies there is no need to reset it. Except this thing has been frustratin

I honestly feel like I'm at wits end with the Sonos app. Opening the app is always a flip of the coin. Will the app find my system, or will I see the dreaded "Unable to connect to Sonos. Let's fix it" error message? My current setup is Beam and 2 x One SL's, controller app on an iPhone 12 Pro and iPad Pro 2020, as well as a partner using an Android phone.Things I've tried:* Complete system on wifi vs Beam wired by ethernet and One SL's on wifi.* Numerous resets of the modem router and the speakers* Setting static IP addresses for the speakers* Creating port-forwarding rules for the speakers on my modem router to bypass the firewall* Turning off band-steering on the modem* Setting non-competing wireless channels for the router and for the Sonos system.* Uninstalling and reinstalling the Sonos app* Submitting diagnostics and chatting with Sonos support (which suggested the wireless channel change for the Sonos. I did this, it woked fine for 30 minutes, then back to the same). I'm yet to

Think it’s since the last one or two updates but in my case on iPhone & iPad bottom icon bar changes to white with black icons and chosen icon goes blank when selected.  Bottom icon bar should usually be black with white icons. Only occurs when now playing is not displayed. When now playing screen is displayed, everything is as normal. Tried old iOS version of the Sonos app and issue is not present. Tried deleting and redownloading app but makes no difference. 

Hello,My Play5 was received almost 2 weeks ago at Sonos.  I have not received any email confirmation of receipt or status of replacement.  I have tried calling 3 times and sat on hold for over 45 mins each time with no connection.  A little frustrated, can someone assist?thank you,Chris