Spaces & Setups

I have a Sonos Beam and Sonos arc. Both sound bars will intermittently drop audio when connected to an LG CX Oled TV via HDMI/eARC. When I plug in via the optical to HDMI adapter the drops go away (but I lose Atmos and the ability to control the soundbar with the TV remote). It seems to me that the problem lies either with Sonos’ or LG’s implementation of the e-arc/arc protocol. This is incredibly frustrating. I just want my new TV and new soundbar to play nice.

I have a Rotel A12 and Bowers and Wilkins 685 S2 speakers. I like them but there was something about my stereo pair of Ones that I liked. Guitar strings were forward and clear and warm and vocals were the same.So I am trialing a stereo pair of Fives to possibly replace my current HiFi system and they sound too airy and lack the warmth and definitive clarity of the Ones.My summary is that they sound like Sonos speakers that are afraid to be Sonos speakers. They should be a huge step up from Ones.   They have great bass but the bass isn’t integrated well enough. Their ability to have such deep bass should better fill out and warm up the rest of the instrumentation. Vocals are weak and light with too much air surrounding them instead of being warm and tight and direct which I find in the Ones.I continue to listen hoping they break in. I get people don’t believe in speakers breaking in but they do. They are moving parts that become more relaxed. It WILL affect sound. My second One sounded

About a year ago, I came to the conclusion that I do not want SMB1 in my house anymore for obvious reasons. So I moved away from the music library towards Plex which I experience reasonable but cumbersome at the same time. Still it works. But….Plex needs port forwarding 32400 and since a couple of days I`m using threat management on my router gateway and guess what: there are multiple ‘sources’ knocking on that particular port every day. This is for me a ‘no go’ with Plex remote access unless someone sees alternatives using Plex without keeping that port opened (question 1  ).So assuming I need to say goodbye to Plex (I only keep it alive for Sonos which is rather heavy): what are my alternatives in the current landscape of Sonos services to connect Sonos to the music on my Synology NAS (question 2).  

HiI have been looking throught Apple TV, Netflix, Amazon and Sky and I cannot find any content that says it supports Dolby Atmos.  Can anybody point out items that are?  I have “Googled” and found things that are recomended for Atmos Sound but when I look at the services they are labled 5:1 not Dolby Atmos.As a side issue I have an LG Smart TV with Atmos support which has apps for Apple TV, Amazon, Netflix etc.  Will these inbuilt Apps support Atmos?Thanks for any help!  

Hello all, new Sonos owner here.  I ordered a Sonos Arc from Walmart because BestBuy was out and I couldn’t find one in stock anywhere else.  Paid $999 for it but was happy to get it, as I have the Sub and Ones for surround coming this week.  To my surprise, when I opened the box come to find out it’s an Arc SL!  Walmart’s site didn’t say SL, and even included voice control as a feature.  To be truthful, I wasn’t really planning to use the voice control feature, but to pay a $100 premium and not get what I ordered kind of chaps my hide.  I contacted Walmart and they’re confused, offered me to return it but then I’m a month and a half out to get an Arc.So, questions to the wise.  Is there any downside to the Arc SL vs. Arc aside from the voice control feature?  Sonos app picked it up correctly as an Arc SL, but I’m concerned about future support.  Would you return it and wait for the real Arc?  It’s already installed and sounds great I just don't want to worry about it going EOL before

Look, the good thinks about the app are: to control the EQ, set Trueplay (ONLY in iPhones, no iPads or Android devices…) and to set the voice or night mode. I find it useful for those things I just mentioned.Then if you want to search your music is a nightmare. The users, We love to use out streaming music services such as Spotify and go to Spotify Connect and select your device or speaker and play our music on that selected device. We like to go simple without complicate our life. Also, the interface in Spotify for searching music is more dynamic and accurate than the Sonos App.Now here is the problem, when I go to Tidal or Qobuz apps and try to look for the Sonos speakers in their Tidal Connect and Qobuz Connect I don't see them. So I have to go to the boring and ugly Sonos app and search for the Song, which it is not as accurate as searching from the Streaming Music App. In addition If I found the song and then I want to start the Song’s Radio in the Sonos app, this is not possible.

I want to delete my Western Digital storage unit from Sonos but cannot find how to do this.

Hello! Just purchased my first few speakers this week. I have a quick question re a potential set up involving 2 x Five, 2 x One SL, 1 x Sub. If I purchase an Arc, could I have this in the middle under my TV, a Five on either side of it, the sub at the back of the room, and the two Ones on either side of the sub? I see lots of set ups with either Fives or Ones at the back of the room, with an Arc under the TV, but I haven't found any yet that have speakers on either side of the Arc as well. Any suggestions or tips are greatly appreciated.  

I have a new model LG OLED65, new arc and sub gen 3. I’m seeing Atmos in the Sonos app but hear no evidence that any of the directional speakers are functioning at all. I’ve tested with several Atmos intense content that’s supposed to be mind blowing. Things like the opening car chase scene in 6 Underground and Squid Game. Also some content from Plex and Prime. But still no indication of any directional sound. Would love to know if there’s something I’m missing. 

I see a few questions about whether the sonos outdoor speaker is better than the Sonance Mariner series. I had the same questions as the speakers look pretty much identical.  I called Sonance technical support about this. I was told the sonos product is a “lower end” product. The woofer, for example, uses lower quality items than the Sonance equivalent (I can’t remember exactly what was said, but the construction of the woofer uses a lower quality material, among other technical differences).  I ended up going with the mariner 86 as it was pretty close to the same money for a much higher end speaker (albeit a bit bigger).   

I can't to use my 2 new Symfonisk bookshelf speakers, because I can't to make a Sonos account. The app says that they sent the verification e-mail but I didn't get it. I checked my spam folder too and I tried it thousand times but it doesn't work unfortunately. Help me please! 

Sonos One + Android phone with large flac libary on phone. I have a lot of playlists in my Android music player (Black Player EX)How do I play these playlists in the Sonos app? I SEE all my music, and I see my playlists in the Sonos Playlist area, but the playlists show no tracks, and when I try to play them I get an error: “Unable to add songs to the Queue” My music library is on an SD card, not the phone’s native storage. Right now, on Sonos I am confined to playing albums and tracks. That works fine, but I NEED MY PLAYLISTS TO ALSO WORK. I have no other source of music. Please tell me how to solve this!

I am experiencing problems with my Sonos Roam in relation to wifi connectivity. The speaker will only work on wifi when virtually on top of another Sonos speaker or with feet of the wifi router (therefore unable to Roam!). The range, if I can call it that, is non existent. If I switch to Bluetooth but then try to group the speakers, it becomes intermittent or simply stops playing. This is driving me mad and as a Sonos fan, I’m desperately disappointed in it.How can I resolve this issue?

Hiis play 5suitable for a very small room (about 6 sqm) and for very quiet late night listening?I.e.  can sonos five be played in very low volume,and stil provide extremely good sound and bass?Thanks :)     

We have a Sonos Arc, Sub and 2 Sonos One rear speakers and they sound amazing.But after adding a 2nd sub and calibrating Truplay the sound is not good at all.Voices are like they come from a small speaker in the TV, surround sound is noticably less and overall it does not sound like an improvment at all.I did Truplay calibration multiple times but that does not help.For now i removed the 2nd sub, recalibrated and now the sound is great again.Thinking of returning the 2nd sub….. 

Hi everyone I am about to finish setting up my home theater room and I’m only missing the placement of my One SLs, I bought two wall mounts for them and I was wondering which space would be the most fitting for them, I have a very tiny room, about 110 sq ft, ceiling is about 10-11 feet high. (Surrounds for a Sonos Beam Gen 2)

I’ve used the guide to setup my home theatre , however, I’ve noticed that surround sound only works when are streaming music but not when are watching movie.  Has anyone experienced this? Would you like to hear how you resolved it, please 

A. More Sonos overlap of music playing, ability to like, heart, thumbs up, etc.  B. Likes, playlists and other show up from YouTube, spotify, audible, Amazon music, pandora, etc. In a current/main feed, last payed music, and visual previous search  C. Integrations from apps likes and playlists from other apps visible. Using better APIs with other companies apps. D. Songs played by other devices not using my account to show up or allowed to be saved to my playlists.  These suggestions would assist in Sonos creating better playlists via algorithms for what we are generally listening to across all your accounts.

I have not received my replacement Sonos speaker and Sonos will take no responsibility as they say it was dispatched by them via UPS. It was scheduled for delivery on 30th September according to the tracking but UPS can’t tell me where it is. I have 11 products from Sonos but I cannot run the risk of purchasing anymore because Sonos take the money upfront and if the product doesn’t arrive, the customer has to stand the loss. Shame on Patrick Spencer, CEO for allowing this malpractice.

I wish Sonos would have the sub adjustments on the same screen as the EQ. It would make fine tuning the sound so much easier, especially when A/B testing more/less bass on eq versus more/less bass on sub setting.It would also be great to have the option to save different eq and sub presets for different kinds of music (or tv). Anyone agree?

Whelp.  The one saving grace was a way to open Pandora, then feed that to Sonos so you could still use the “I’m tired of this track” function.  No mas.  And I’ll tell you why that stinks: When you hear a song played so much that feature allows Pandora to keep the genome data on you accurate while not repeating songs often.  But now you must either chose a thumbs down to the track (which will alter your music preferences), or you can forward past that which gets annoying after a while.  Not too sure who decided to take their ball and go home, but Pandora and Sonos definitely seem to playing on other courts and that’s unfortunate.  Also a primo reason to go with a speaker system that doesn’t carry the various burdens Sonos does.Oh well.  Unfortunate, really.  But I guess we evolve.

Hi, I am moving house and looking to upgrade my Sonos system. I am thinking of an Arc + Sub + 2 x Play1 to compliment my existing 2 x Play 1’s. The system is to be largely for music but also for movies. I am thinking of having a surround set up in the sofa area with 2 of the 1’s on stands adjacent to the sofa with two further 1’s in the kitchen and dining areas. One concern with the Arc is the shape of the ceiling and that the TV and Arc will be closer to one side wall than the other. Is this an issue or does the addition of the sub and surround 1’s negate any potential problems? Happy for people to suggest alternate options but I am quite keen on this set up as get 30% off from upgrading my old Play 5 which saves a whopping £600 on the set!!  

I have a mix of new and old devices currently all running on single S1 system.Now I find that if I want to add a new device such as the FIVE I can’t.I have a Play:5 (Gen 1) that lowers the volume without me doing it. Randomly does this and I can not solve the issue.So I thought just buy a new FIVE to replace it but if I stay on S1 I will be prevented from adding the new FIVE to my system.But if I change to S2 so I can add the FIVE then 9 of my original devices will stop working on the same system which basically kills my entire system. (I first got SONOS with the CR100 controller, that is how old it is. They killed those off ages ago.)So it seems this policy PROHIBITS me adding or replacing devices to my system and effectively STOPS me buying anymore of their products.What a great business model, piss off your early adopters.

Fixed. Turned router off & on

It would be very nice if the Apple Music plugin for the Sonos app in iPhoneOS allowed better control - for example, if you’re browsing albums by an artist, there is no way to sort alphabetically, date released, etc. Also, when an artist has a ton of releases (usually a lot of singles), the process is a big mess - it would be very helpful to allow sorting by album/single/live release, etc. There should also be a shuffle feature to play all the music by an artist randomly.