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Contributor I
Oct 10, 2021 9:33 PM UTC

Deleting WDMyCloud from Sonos

I want to delete my Western Digital storage unit from Sonos but cannot find how to do this.

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12 replies

Lead Maestro
Oct 10, 2021 9:37 PM UTC

Go to Settings > System > Music Library > Music Library Setup and remove the shared folder from the list.

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"Receive with simplicity everything that happens to you." - Rashi
jackthornAuthor
Contributor I
Oct 10, 2021 9:44 PM UTC

Thanks for the quick reply.  Problem is, I cannot see the WDMyCloud folder in the Music Library setup.  I only see my //iMac/Music folders.

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Lead Maestro
Oct 10, 2021 10:06 PM UTC

Are you still seeing music from the WDMyCloud in your music library? Have you updated the Music Index in the Sonos app?

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"Receive with simplicity everything that happens to you." - Rashi
jackthornAuthor
Contributor I
Oct 10, 2021 10:14 PM UTC

I still see music from the WDMyCloud.  And I have updated the Music Index.  It is as if the WDMyCloud is cemented in place.

 

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Lead Maestro
Oct 10, 2021 11:39 PM UTC

Have you checked if it happens to be listed under Settings > Services & Voice > Music & Content?

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"Receive with simplicity everything that happens to you." - Rashi
jackthornAuthor
Contributor I
Oct 10, 2021 11:47 PM UTC

Yes, I have.  WD is not there.  I might have to delete Sonos and start all over again.  The source is there and the music is listed but no music will play, just an error (701).  This all started when Sonos indexed my music by artist, album, etc.

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Lead Maestro
Oct 10, 2021 11:51 PM UTC

Try deleting and reinstalling the Sonos app and rebooting your router.

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"Receive with simplicity everything that happens to you." - Rashi
jackthornAuthor
Contributor I
Oct 10, 2021 11:58 PM UTC

Thanks GuitarSuperstar, I’ll give it a try and see what happens.  By the way, my son is the best acoustic and electric guitar repairman in Wisconsin.

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buzz
Grand Maestro
Oct 11, 2021 1:26 AM UTC

You should be able to go to Settings → Service & Voice and delete the MyCloud service.

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jackthornAuthor
Contributor I
Oct 11, 2021 1:54 AM UTC

Deleting and reinstalling Sonos does not work.  And there is no WDMyCloud in Service and Voice.  I believe I am going to have to set up a brand new account and go through the whole process adding my speakers and iTunes and Amazon music.  WDmyCloud is visible but not there to delete.

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