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Contributor I
Oct 10, 2021 9:33 PM UTC

Deleting WDMyCloud from Sonos

I want to delete my Western Digital storage unit from Sonos but cannot find how to do this.

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12 replies

Lead Maestro
Oct 11, 2021 6:24 AM UTC

If you have a desktop computer, you might try downloading the Sonos app on the computer and removing the music library:

https://support.sonos.com/s/article/3206?language=en_US

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Corry P
Sonos Staff
Oct 14, 2021 2:17 PM UTC

Hi @jackthorn 

Welcome to the Sonos Community!

If you’re still having this problem I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

@buzz’s answer should have worked - the only reason I can think of as to why WDMyCloud wouldn’t appear in your services list is if you have an incorrect/unsupported location set in your Sonos profile (log in at https://www.sonos.com/login then select Profile and then Edit Profile if you need to change anything). I would have thought, however, that as it’s a private server it should be available everywhere, though I could be wrong as the service does utilise Western Digital’s cloud service which could, conceivably, have geo-restrictions.

I hope this helps.

Edit: By the way, this is not related to the Music Library. That’s a separate entry (if active) in the Sources list that you posted a screenshot of.

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