Spaces & Setups

I have stayed with S1 as I have a ceiling speaker running off an older sonos amp in the attic that I like to group with newer speakers. Suddenly today most of me speakers are showing incompatible in S1 and asking me to upgrade to S2, but if I do this I can no longer group the ceiling speaker that has to run on S1. Is this fixable? Very frustrating 

Då ska jag ansluta mitt Amp system till Beam gen 2 som surround kommer ett felmeddeland "den analoga ljudingången är inte tillgänglig på din Sonos Amp. Vad menas? Hur göra?

I have two Samsung Smart TVs each with one PlayBar connected.  For at least the past five years I have been using the Samsung IR remotes that came with each TV to control the volume of the PlayBar connected to that TV.Yesterday, BOTH PlayBars stopped responding to the volume + button but not the volume - button on each remote.I have power cycled the TVs, PlayBars, and reconnected the remotes.  The issue remains.  The PlayBar will recognize the volume + button one time to connect but after that it does not respond to the volume + key.I find it strange that something like this would happen with two different systems at the same time. 

Hi,I have sold a speaker, but forgot to reset it first. I cant get the buyer to reset the speaker, so now this speaker have link to my Sonos, and all my services. E.g. the buyer can now use my spotify account. How can I remote logout that speaker from my Sonos account?I have tried to remove the Spotify service from my Sonos, but when I add it again, the other speaker again have access to the spotify, becuae the speaker use my Sonos account, which has all the services.Can anyone help, to log out the speaker, og somhow reset my Sonos system?

Wonder if anyone can help out here.I am sending a signal from the Google Home speaker to a group of Sonos speakers via a Chromecast Audio going into the line-in of the Sonos Play:5 speaker. Since some time now the line-in signal would mysteriously disappearBoth Chromecast and Sonos claim the signal is going through but no audio is heard on the Sonos Play:5 speaker. If I reboot the Play:5, the signal returns back, but then it will disappear again after a week or two.I don't quite know what to do here and how to troubleshoot thisThoughts? .

I have music downloaded on my iPad.  Can I connect my iPad to the Port via an audio cable so that my downloaded music can play on my One SL speakers?  Lynn

Greetings fellow Sonos users,At our meditation center we use the alarm settings on Sonos to play meditation music for 1 minute every hour throughout  the day. The issue that occurs with this is that once the alarm plays it erases the current playlist we are using.For example, if we play music over Sonos as part of the meditation, then a live class begins and at a specific time a special piece of music plays from “alarms” it will wipe th playlist and someone has to create a new one for the next section of music needed.Wondering if there is a workaround for this or if we could connect a second device to the Sonos port  that has the timed music set up on it ? The 3rd option; would we be able to use spotify with exact timing for music to play from that streaming app to achieve this  desired function?Many thanks!

I have 4 play 3s and a play one.  We recent upgraded our wireless system. Now the sonos only works when one speaker is on the wired network.  If I try to reconnect to wireless I get an error from the app. 

So I’ve just now started investing in Sonos but I have this home surround I want to be able to use with sonos multiroom and also maybe use as tv Audio and perhaps connect more sonos speakers to work with it … but mainly connect to sonos multiroom so I can listen to music with all my other sonos devices. What do I do? And also can I add sonos speakers to my tv setup? 

Almost exactly a year ago I posted this same question on this forum. https://en.community.sonos.com/topic/show?tid=6863655&postid=16569705The suggested answer, which worked, involved being sure that TV Auoplay was selected in the Beam settings.What incited the problem last year was playing music via AirPlay from my Mac.Now, a year later, it has happened again. I played some music from my Mac on the Sonos using AirPlay. My Dish Remote suddenly stopped controlling the volume coming from the LG TV via HDMI ARC to the Sonos Beam.This time, TV AutoPlay was already on.The only way I can controlled the Sonos volume is with the LG TV remote.I would appreciate any suggestions re how I can return control of the Dish to TV volume to the Dish remote.Clearly, something about playing music via AirPlay to the Sonos disrupts something in this complex Dish-LG TV-Sonos ecosystem!TIA againCaroline

I added my music library to my Sonos app. It’s located on g:\music.Where is the actual library file located on the file system? Is it an XML file, or a text file?

Recently upgraded homekit with the new architecture (iOS 16.2). I can no longer Airplay to several speakers, all of which are hardwired or on Sonosnet. The only two speakers I can Airplay to are a Move and a Roam.  I tried removing and re-adding a speaker in homekit but I can’t re-add it.  Also tried power cycling Sonos units, all the homekit hubs, and the router. Same thing. “Airplay - unable to connect”.  Any ideas? I’ll try factory resetting a speaker tomorrow…

I just received an ARC and am enjoying it but I have one nagging issue - when I play Spotify through my google TV, or directly through the sonos app, the music is very quiet. If I play it through the Xbox x Spotify app, it’s a good 20-30% louder. Am I missing something? I can just use my Xbox but the google tv is what I use the most.  The Xbox shows up as Dolby digital 5.1, and the other two come up as stereo pcm - could that be why it’s louder on the Xbox? I’m really at a loss.

I just set up a new LG 77 inch C2 Oled with an Arc, Sub (G3) and 2 One SLs, but everything is showing up as Stereo PCM, whether from my Apple TV, Xbox Series X, or PS5.  I’m new to Sonos (and LG), so I apologize if this is a stupid question.  

I recently upgraded some of my old Play:1 speakers to the New Play One and assumed that i could re-use my existing Flexson adjustable speaker Stands.  I was wrong.  New stands supplied by Flexson are universal and they will fit but i don't want to have to buy new stands.  Is anyone aware of anywhere of where i could just obtain the speaker holder/ base that fits to the top of the stem?  I have looked at the instructions for the old one and the new one and they look like they use the same fixing method to the top of the stem. So i believe this is all that is needed.   However i have spoken with Flexson support and they don't supply that bit.  Is any one aware of a solution that allows me to re-use my old stands or aware of any where i can get the speaker holder/base ?

I am a European citizen and have a Tidal account, which works. After this I moved to Japan, but I am still paying to Tidal with my European payment method. (Please don’t ask whether Tidal works in Japan, of course it works, it is a streaming service over the Internet and Internet is available in Japan. The whole point is that you cannot purchase Tidal subscriptions with a Japanese payment method, that is all, because Tidal does not have a legal representative here.)I can use Tidal without any problems in Japan.But I cannot link it to Sonos - why?I think it is NOT the job of Sonos to check for availability in a country, but Sonos should allow legit account users of Tidal to use Tidal with their Sonos products.We are in the 21st century, people are moving between countries, and it is not up to Sonos to restrict this. If Tidal wants to restrict access to its service from Japan, then they will do it. So please stop playing police without the need for it. Thanks

I use Spotify and Amazon Unlimited as music sources. If i go to their web pages and search for something, say “Rolling Stones” i get lots of results. From the Sonos mac desktop app I get nothing or perhaps 1-2 albums. This happens for Bach, Mozart, and just about any other search. I’m on the latest desktop app. I see the same issue with Amazon Unlimited and Spotify. Any ideas? I spent an hour with Sonos Support who said that Sonos has known problems with music sources and maybe they will fix a bug sometime. Anyone have suggestions? 

I have the Arc + Sub + 2x Ones setup as a surround system. Which is great for TV. But for music I can’t for the life of me work out how to turn off the Arc soundbar so it doesn’t interfere with the stereo presence of the Ones + Sub.I’ve triedsetting Ones to “full” (not “ambient”) setting "Music Level" in "Surround Audio" to be +15But I can stil hear the Arc.Furthermore if I turn up the Ones to +15I have to pump the Sub to +15 AND the Sub still gets lost so I have to boost bass in EQ as well and then it sounds 'off' AND if I don't reset the Sub and bass EQ to 0 each time then the next time someone watches TV (think kids in the morning) the whole house shakes. AND I can still hear the Arc.So that's not workable.How do I get just the Ones in stereo + Sub for music playback? Surely I don't have to disconnect/reconnect the whole surrount system and re-do Trueplay each time I swap between listening to music and TV do I?? Please tell me I’m missing something!Thanks for your help everyone.

hi everyone,  just got my new sonos set up, went full in.  arc, sub, 2 1’s for rear (along with a couple others for house).so far I am loving it, however I cannot seem to figure out how to get atmos (always showing pcm 5.1)I have an 85 inch Sony x900f which has an e-arc input.  what am I doing wrong? Netflix & Prime shows audio as only 5.1 when browsing any title.  Xbox audio settings say “dolby atmos for home theatre (hdmi only)”This might help explain better…..Peaky Blinders on the Netflix app built into tv shows 5.1Peaky blinders on the Netflix xbox app shows atmos ………. why? and how can I fix this? I would prefer not to have to run Netflix thru xbox to get atmos sound when available.  thank you to anyone who replies!  hope everyone has a wonderful holiday!  

Amazon Music Unlimited has a “play similar music” feature on artists, albums, songs, and playlists within the Amazon Music App, but I can’t seem to find that feature when I go to Browse → Amazon Music within the S2 App.  Does this feature exist in S2?

My computer is my main entertainment hub, my large monitor is basically also my TV.  I want to get a pair of nice bookshelf speakers and I’m looking at the KEF LS50 Meta’s. I’ve narrowed my amp choices to the Sonos AMP ($700, 125w), the NAD C700 ($1,600, 80w), or the Denon PMA-150H ($1,000, 70w). I’d prefer the AMP because not only is it the cheapest, it’s also the most powerful.  I’ve done a fair bit of searching prior to posting.  I know using an AMP with a computer “is not the intended purpose” but beyond that I’m curious about the delay. I understand that when GROUPED, the minimum delay is 75ms, which can cause lip sync issues.  However, in my use case, I would just be using wired bookshelf speakers, UNGROUPED, with the optical out of the computer to the optical to HDMI converter into the AMP.  From this thread, buzz said:When SONOS players are “Grouped” there is a 75ms latency. The latency is reduced to about 30ms for the TV connected to PLAYBAR/BEAM/ARC/RAY/PLAYBASE/AMP. My quest

Hi! I just got the full streaming version SiriusXM platinum, downloaded app on iPhone and wanted to connect to Sonos. In Sonos app under Add a Service tab the list does not contain SiriusXM. I see in forum there have been a lot of issues here. Help please

So I just purchased both a sonos one (gen 2) and an audio Technica lp60 turn table. Is it true that if I purchase a Sonos roam speaker I can pair it to the turntable and then pair with the Sonos one?

  Hi,Recently purchased a brand new sealed Sonos Arc and upon opening, I’ve noticed some oil/grease marks on the side grills. I spoke to the retailer who is well known in the UK and a swap was arranged. Just opened the new unit today and the same issue. The retailer has been sent the pictures and they are going to swap it again for me tomorrow.Anyone here experienced similar issues? It’s annoying as I’ve never had issues with Sonos and the packaging was intact on both deliveries including all seals etc. Thanks.  

As the title says, I search for an artist, I get a list and click on one but it plays something else entirely!What’s going on?I have a paid up subscription yes.