Contributor I

Answered

Can’t select content or songs on Amazon music

Forum|Forum|3 years ago
November 6, 2022
31 replies
5461 views

As the title says, I search for an artist, I get a list and click on one but it plays something else entirely!

What’s going on?

I have a paid up subscription yes.

Amazon Music

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Best answer by Mr. T

There has been recent changes to Amazon Music Prime.

https://www.amazonforum.com/s/feed/0D56Q0000AIXzAoSQL

Prime members can shuffle play any artist, album, or playlist from our expanded music catalog and discover new music based on your likes.

Mr. TAnswer

There has been recent changes to Amazon Music Prime.

https://www.amazonforum.com/s/feed/0D56Q0000AIXzAoSQL

Prime members can shuffle play any artist, album, or playlist from our expanded music catalog and discover new music based on your likes.

S

StratovariousAuthor

Contributor I

I knew it, Amazon wants to dictate what you hear. Bah humbug. Then again, you get what you pay for. And these days, it’s not much. 🤨

For what it’s worth, I’m accessing on Sonos

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nashie

Avid Contributor I

Are we sure this isn't a bug?

I understand Amazon have made some changes to the way music is ordered if it's on Amazon Prime. But this has impacted the music I actually OWN through amazon. The albums I have bought are listed in 'My Music' in the Sonos app but I can no longer access track listings or play them in the correct running order.

That doesn't make any sense. I get that the changes effect music you don't own but are streaming through Amazon Music but preventing you from streaming the albums you actually bought is weird. Surely this is a bug?

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nashie

Avid Contributor I

I knew it, Amazon wants to dictate what you hear. Bah humbug. Then again, you get what you pay for. And these days, it’s not much. 🤨

For what it’s worth, I’m accessing on Sonos

If you have a paid subscription to Amazon Music this shouldn't happen. This change is only designed to give Prime members an annoying reason to actually pay 7.99 for Amazon Music.

This is either a problem with Amazon or Sonos have to implement the changes correctly.

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nashie

Avid Contributor I

Incidentally - I have to say that with this amazon nonsense, the absurd new problem that stops me indexing a HDD that's plugged into my router, and the way the apps are all sluggish and slow to display an update to the current track being played etc I am starting to build a picture in my head that Sonos isn't the company it was.

Smilja

Are we sure this isn't a bug?

I understand Amazon have made some changes to the way music is ordered if it's on Amazon Prime. But this has impacted the music I actually OWN through amazon. The albums I have bought are listed in 'My Music' in the Sonos app but I can no longer access track listings or play them in the correct running order.

Can you play your purchased tracks/albums in the new Amazon Music app in the correct order?

Anyway, I’d recommend setting up a Sonos music library. You’d need to download your purchased music to a computer or a NAS first.

https://support.sonos.com/s/article/257?language=en_US

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

N

nashie

Avid Contributor I

Are we sure this isn't a bug?

I understand Amazon have made some changes to the way music is ordered if it's on Amazon Prime. But this has impacted the music I actually OWN through amazon. The albums I have bought are listed in 'My Music' in the Sonos app but I can no longer access track listings or play them in the correct running order.

Can you play your purchased tracks/albums in the new Amazon Music app in the correct order?

Anyway, I’d recommend setting up a Sonos music library. You’d need to download your purchased music to a computer or a NAS first.

https://support.sonos.com/s/article/257?language=en_US

Hi,

Yes I just started the android Amazon Music app and played music that I bought using Amazon's service and I played them in the correct order.

Amazon's change is only aimed at people who have Prime as a way to force them to upgrade to a monthly music plan. It does not- repeat does not effect the music library that you purchased through Amazon.

And yes I would love to download them to my network hard drive but unfortunately a few months ago Sonos introduced a bug in their software which stopped it indexing drives that are connected to a router. And until they look at this problem (reported in May by someone else) is sorted my system is useless unless I fancy spending a few hundred quid on a separate NAS drive. And why should I? It worked perfectly for years and now it's broken.

N

nashie

Avid Contributor I

And I'm not the only one…

https://twitter.com/stephenhparsons/status/1589692783891451905?t=flFzp92BXAq7FVQdTbMdCg&s=19

Airgetlam

Sonos has made zero changes on their side of the equation. Therefore, it lies with Amazon to ‘fix’ this in whatever way they see fit. Unfortunately, Sonos doesn’t own Amazon, nor do they have an ability to dictate they way Amazon has implemented the Sonos API on the Amazon servers.

Bruce

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nashie

Avid Contributor I

Sonos has made zero changes on their side of the equation. Therefore, it lies with Amazon to ‘fix’ this in whatever way they see fit. Unfortunately, Sonos doesn’t own Amazon, nor do they have an ability to dictate they way Amazon has implemented the Sonos API on the Amazon servers.

What about the fact that Sonos can no longer index my music library on the hard drive connected to my router. That used to work and now it doesn't and hasn't for several months. That's something within their control isn't it? Can you send me a snippy sarcasm drenched reply to that one please?

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