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Stratovarious
Contributor I
November 6, 2022
Answered

Can’t select content or songs on Amazon music

  • November 6, 2022
  • 31 replies
  • 5465 views

As the title says, I search for an artist, I get a list and click on one but it plays something else entirely!

What’s going on?

I have a paid up subscription yes.

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    Best answer by Mr. T

    There has been recent changes to Amazon Music Prime.

    https://www.amazonforum.com/s/feed/0D56Q0000AIXzAoSQL

    Prime members can shuffle play any artist, album, or playlist from our expanded music catalog and discover new music based on your likes.

    31 replies

    Show previous replies
    Airgetlam
    Airgetlam
    November 7, 2022

    That’s an entirely different situation. I’ve got no issues with Sonos indexing local files on my NAS, have you perhaps contacted Sonos after submitting a diagnostic, so that they can help figure out why you’re having this issue? I’d be curious as to what’s different about your situation versus mine. I run an update every night at 2AM (automagically set in the controller) and so far, it’s not burped for years. 

    Or, is your hard drive connected to your router not set up as an NAS? There are certainly some routers that have NAS like software built in, and others that just treat connected drives as an external hard drive, and not at all an NAS. 

    Either way, I’d hope that Sonos support folks could help you figure out what’s going on. 

    There certainly was no sarcasm, or snippiness implied in my previous reply, merely a statement of fact. I’m sorry it came across that way. 

    Bruce
      John B
      November 8, 2022

      This thread contains a number of different issues and a fair number of incorrect statements.  So here are some facts (and a question):

      1. Amazon Prime now offers more than it used to for free.  If you want complete freedom to play from 70 million tracks you need a paid subscription to Amazon Music Unlimited.  The suggestion made on this thread that this is Amazon trying to ‘force’ people to subscribe is ridiculous, unless you think Amazon is a charity dedicated to bringing music freedom to the masses
      2. It is true that hard drives linked to routers by USB no longer work for Sonos Music Library.   This was a bug introduced by Sonos a few months back.  As is always the case with Sonos, no definite date for a resolution has been given.  NAS drives connected by Ethernet are unaffected.
      3. I am not quite sure what the situation is with the purchased music on Amazon, for those who do not have an Unlimited subscription.  Clearly, they ought to be free to do what they want with what they own, but it seems to have got caught up in the Amazon change.  Posts on this thread seem to suggest this freedom exists on the Amazon app but not through Sonos.  Can anyone confirm that that is definitely the case please?  If so, then it looks like a ‘bug’ now exists in the Amazon integration into Sonos.  If that is the situation, then the current workaround would be to play purchased music on Sonos using the Amazon Music app.
        nashie
        Avid Contributor I
        November 8, 2022

        This thread contains a number of different issues and a fair number of incorrect statements.  So here are some facts (and a question):

        1. Amazon Prime now offers more than it used to for free.  If you want complete freedom to play from 70 million tracks you need a paid subscription to Amazon Music Unlimited.  The suggestion made on this thread that this is Amazon trying to ‘force’ people to subscribe is ridiculous, unless you think Amazon is a charity dedicated to bringing music freedom to the masses

        If you’re referring to my comment earlier on: ‘This change is only designed to give Prime members an annoying reason to actually pay 7.99 for Amazon Music.’ - then that’s my opinion. I think this change has been designed to increase the likelihood of someone upgrading to pay for £7.99 a month. You may have a different opinion of the rationale behind the change but that’s still no more valid an opinion than mine.

        1. It is true that hard drives linked to routers by USB no longer work for Sonos Music Library.   This was a bug introduced by Sonos a few months back.  As is always the case with Sonos, no definite date for a resolution has been given.  NAS drives connected by Ethernet are unaffected.

        Yes I know that it’s true. I can point you to the thread I contributed to about it a couple of weeks ago.

        1. I am not quite sure what the situation is with the purchased music on Amazon, for those who do not have an Unlimited subscription.  Clearly, they ought to be free to do what they want with what they own, but it seems to have got caught up in the Amazon change.  Posts on this thread seem to suggest this freedom exists on the Amazon app but not through Sonos.  Can anyone confirm that that is definitely the case please?  If so, then it looks like a ‘bug’ now exists in the Amazon integration into Sonos.  If that is the situation, then the current workaround would be to play purchased music on Sonos using the Amazon Music app.

        Earlier on I stated: 

        ‘Yes I just started the android Amazon Music app and played music that I bought using Amazon's service and I played them in the correct order.’ 



         

         

          John B
          November 8, 2022

          @nashie . I am not sure why the aggressive attitude?  This thread is a mess because of off-topic posts and incorrect statements.  I was trying to summarise and clarify the situation, and not particularly accuse anybody of anything.  

            John B
            November 8, 2022

             the way the apps are all sluggish and slow to display an update to the current track being played etc I am starting to build a picture in my head that Sonos isn't the company it was.

            I don’t experience this at all and I assume this is local network latency.  The apps are just remote controls and are incapable of being sluggish in themselves.

            (I missed this in my previous post)

              nashie
              Avid Contributor I
              November 11, 2022

              Has this started working for anyone else? Mine still doesn't work.

              DCI
              Lyricist II
              November 19, 2022

              I’m still having this problem as well. In Sonos app when I select an artist in Amazon music the first tile is Top Tracks but now when I tap that it just starts playing a song. It used to bring up a list to choose from. 

                Johnny H
                Lyricist III
                November 28, 2022

                I'm having the same issue…. From the Sonos s2 app I used to be able to search for an artist, select ‘top songs’ for that artist and then see a list of tracks that were available for that artist (albeit a restricted list due to the fact I'm not an unlimited member, just prime...). 
                 

                what I'd like to know is, is this a temporary bug or is this a ploy by Amazon to force me down the unlimited subscription route?

                 

                The main reason I pay for the Amazon prime subscription is for the limited music search feature, if this is no longer available then I may as well stop subscribing to prime, which in turn will probably save me a fortune as a won't be buying as much cr@p that I don't actually need off Amazon…

                 

                  Johnny H
                  Lyricist III
                  November 28, 2022

                  Btw; I've tried removing the Amazon service from Sonos and re adding it, that didn't make any difference. Neither did reinstalling Amazon music app on my iPad and relieving the Sonos account so it definitely looks like something Amazon have introduced to mess things up to me....

                    Johnny H
                    Lyricist III
                    November 28, 2022

                    *re linking the Sonos account I meant to say..

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