Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

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J

John B

That's good. This wasn't related to the update. The "Disable wifi" setting is misleadingly labelled. You had unwittingly prevented the Arc from communicating directly with the Sub.

Your wireless surrounds would not have worked either.

Edit: your last post crossed with mine.

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jgatie

On the EULA subject: it has been a long time since I read one, but the Sonos EULA is quite an easy read as EULAs go.

The EULA makes a clear legal distinction between the Product and Product Software where the latter is as posted earlier - The software, as embedded in the Product for the purpose of operating the Products - and a good lawyer will make this out to mean all the software that the user interfaces with via the app etc, in order to operate the speaker/s.

There is even a case therefore to say that 5c, while referring to improving the performance of the Product, is placed under the paragraph “Automatic Software updates” , thereby restricting those changes to those that improve the user interface for operating the product.

Tennis anyone?😁

No tennis at all. The clause I listed above states unequivocally that you are not guaranteed the software will meet your personal requirements. Period. Now go fetch the ball.

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R

RussJK

Trending Lyricist II

Hi John,

The surrounds were working, albeit with the odd drop out. Presumably they must have been using my router WiFi to connect to the ARC?

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K

Kumar

No tennis at all. The clause I listed above states unequivocally that you are not guaranteed the software will meet your personal requirements. Period. Now go fetch the ball.

Clearly you lack any legal training. Stick to software engineering.

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jgatie

Clearly you lack any legal training. Stick to software engineering.

Says the person who spent months trying to out engineer the Sonos engineers when it comes to the S1/S2 split. Let’s just say I know a hell of a lot more about law than you do about software engineering. Your “Brexit” thread was downright embarrassing.

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melvimbe

On the EULA subject: it has been a long time since I read one, but the Sonos EULA is quite an easy read as EULAs go.

The EULA makes a clear legal distinction between the Product and Product Software where the latter is as posted earlier - The software, as embedded in the Product for the purpose of operating the Products - and a good lawyer will make this out to mean all the software that the user interfaces with via the app etc, in order to operate the speaker/s.

Your argument is based on the assumption that “operating the products” is limited to interfaces and not software embedded in the products that carries out functionality? If that were the case, not only would software update of sound signature not be covered under EULA, but quite a bit of other firmware updates throughout Sonos history. Sonos has lawyers... if such a gaping hole existed in the EULA, wouldn’t you expect Sonos to either up update the EULA or never ever do Software updates that aren’t clearly covered by the EULA. Even if Sonos lawyers were bumbling idiots, wouldn’t there be some case where someone tried to exploit this hole, or a 3rd party review of the EULA would uncover the flaw?

Your assumption, while convenient for your narrative, doesn’t fit reality.

Or could it be that your assumption is just wrong, and all the software on the products is there to govern how the physical speakers, buttons, wireless cards, and other hardware...operates, and covered by the EULA. Again, I’m not saying that Sonos has no motivation to try and fix this firmware so that customers are happy with the experience, I’m just saying that customers don’t get a legal right to a refund because they aren’t happy with the firmware.

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Danny