14.12 Update

I find it amusing that things so loosely contained in a EULA are being argued about as though they allow Sonos to do pretty much anything to someone's Sonos system to be honest.

Even if they were explicit - and accepted, it doesn't mean they can be enforced in many cases.  As I'm sure Sonos are aware there are many cases of ‘terms' within users’ accepted EULA's being not allowed to be enforced as they were inherently unfair against the user.

Just because it's in a EULA and just because a user has accepted them doesn't make it ‘law'.

Taking to an extreme, Sonos decide their speakers are too loud and push an update to make them all only work at half or 10% volume.  The previous logic suggests that's tough and there's nothing you can do about it - but of course there is.  Now, I'm not suggesting Sonos would do that, simply making the point that a EULA isn't the be all and end all of anything.

The 14.12 update does sound different. I will turn the volume up a few notches, and wait for my ears to ‘break-in’ to the new profile, in a few days my brain will have forgotten how it used to sound, and this new profile will be normal.

I recognize that if Sonos were to do something as drastic as bricking a Connect, they would not be able to use the EULA alone as defense.  Probably why Sonos created a specific legal agreement for that case.  The actual  case was made that Sonos changed the Sound profile on the Arc that some customer don’t like, Sonos cant change the software on the Arc from originally purchased,  and therefore customers should be granted full refunds for their Arc.  

Refunds are a different thing (but still possible in certain circumstances possibly) - the point being made was Sonos could do pretty much what they wanted to the system as it's in the accepted EULA.

My point is no, they can't.

I trust that Sonos will straighten this out because the overwhelming majority of users are unhappy with this update. If it’s not possible to fix the issue with the sub then a return to the previous sound signature would be the best option. 

I don't think we know that the majority of users are unhappy because the happy ones won't post. We can safely say that a very large majority of those who are complaining are unhappy. 

But do you think that's acceptable Craig? All your hard earned cash spent towards something you love hearing, then for someone to think it should sound 'better' and make you just get used to it.

If the Arc’s ‘default’ audio output is considered a step nearer (improved) to how the majority of source/sound engineers want us to hear their recorded material, then ‘yes’, I would be quite happy with that. Sonos are probably in a much better position to gather and review that source/output data than any individual - its then a case of the customer customising the setup that they have for their own listening environment and finely tuning things to how they prefer to hear their chosen audio.

I’ve no issue with a finely tuned-in ‘default’ position for the Arc being imposed by Sonos, but my own argument here is to perhaps have one or two extra customisation tools beyond the current Trueplay/Bass/Treble settings to perhaps further help towards pleasing the majority of listeners. I’ve already stated my own case in a couple of threads here, so I won’t repeat things again, but starting any such customisation from an apparently ‘improved’ ‘default’ configuration is actually going to be fine by me. 

Dear Sonos,

I am not one to ever complain unless it is something that really ticks me off. Sonos please look at the amount of complaints here , not to mention all that is going on all other platforms and forums. It all supersedes the so called dialogue issue which already has an enhanced feature. It is not only the sub that is affected , the lower volume issue is a game changer as well. 
 

Why should we have to make adjustments to something that was already working fine. You should've just added a center volume just like the height channels for those who wish to have the option for higher dialogue which i perfectly understandable. 
 

We have all invested great money trusting that you will look after that investment with the best service possible. Do not go into def ears and do something about it .

Thank you.

I do not use Sonos for TV, thank heavens, but this makes sense and is how the human brain works, so this is something that the afflicted may want to try out. It won’t make up for gross differences, but this may be all that many need to do.