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Get help with your Sonos Roam, and Sonos Move

  • 1,715 Topics
  • 8,323 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1715 Topics
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Cliff60Contributor I
posted in Portable speakers
Bluetooth connectivity

I have a Move and want to buy a Bluetooth turntable to connect to it. Have the connectivity problems been resolved yet?

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C
11 months ago
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LindaOzContributor I
asked in Portable speakers
Sonos Roam

Quick question.   I'm not tech savvy so laymans terms please.My elderly neighbours (avid gardeners) have just purchased a Sonos Roam.  They want to be able to leave their mobile phones inside and have the Roam outside under the verandah so that when their mobiles ring they hear it through the speaker.  I've read they can't answer via the speaker but is it possible to connect to hear the ringing? If it is, where do I find the instructions to connect it please.Thank you.

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L
11 months ago
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epiccionContributor I
asked in Portable speakers
Cannot connect Roam at all

I have owned a Roam for about a year now and it used to work perfectly fine, I only ever used it via Bluetooth and played music from Spotify on my phone, pretty much never opened the Sonos app. I got a new phone recently and had to reconnect my Roam. This has proven impossible. I have tried everything on the app to connect, I am able to get to the stage where the speaker connects with my Wi-Fi but after that I get a message telling me to power the speaker off then turn it back on to finish setup. When I do this, the app forgets the speaker (cannot find the product) and I don’t know what to do besides start over again. I want to connect via Bluetooth but it seems I cannot until this setup is finished, as the speaker does not show up as an option to pair in Bluetooth in my phone settings. Has anyone had a similar experience? I just want to be able to use my speaker again.

1843
E
11 months ago
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helplessdaneContributor I
asked in Portable speakers
Sonos app login not working

Hey,I have been having issues with my Sonos Roam for a while now as it hasn’t showed up as an available unit when I listen to music for a while now. I always ignored it and just listened to music from my laptop but today I wanted to fix this issue. I was unable to login to my account using the same email where I get the newsletter, the app would always tell me to try again as something went wrong. I googled and read someone suggest checking the sonos settings and allowing sonos to connect via local network after having changed to a new phone. Finally, I could log in but now the next issue is that Sonos will only accept my flatmates mail address as a log in option because her account is connected to the network I believe (she has two sonos devices but on a different floor). Is there a way to fix this? I probably haven’t explained myself very well but perhaps someone understands.All I want is to listen to music like I was able to in the beginning 😥

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Corry P
11 months ago
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davejahnsContributor I
posted in Portable speakers
Sonos Move - gets stuck in sleep mode

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake.  Tried all of the things the app suggests to do, it just never sees it awake and ready.  If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to.  I see a similar discussion here on the Roam - anyone else seeing this with the Move?

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Ken_Griffiths
11 months ago
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mikarryContributor I
asked in Portable speakers
Alexa Show 15, Sonos Move 2

Recently purchased sonos move2 am novice when comes to sonos .When connected to allexa show 15 via blue tooth ,when you ask allexa show 15 to play radio station there is considerable lag before sound comes out off sonos move2 speaker same iff you switch to another radio station.is this a software issue with the sonos move2.As when allexa isn't connected to sonas 2 speaker .there isn't any lag and works imedately.Any other users had same problem ,and is there a fix or is it something sonos need to fix via a software update.Any help or thoughts much appreciated,     Mike in uk

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melvimbe
11 months ago
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BrozgalContributor I
asked in Portable speakers
Using US-purchased ROAM and BEAM in Europe (Italy)

Greetings.I posted a similar question a few months back, regarding only my Sonos ROAM. None of the sensible advice has solved my problem. I sort of abandoned my quest to make the Roam work, but recently I received my Sonos BEAM from the States, and am running into the same issue: neither my Beam nor my Roam can be located by my Sonos app (S2). -I tried the factory reset on both-I tried resetting the app-both devices are powered on-my home WiFI is not configured in any particular way (that I know of): no login page, etc…-according to what I could learn online, I should not need to revert to the S1 app (even though my Beam is Gen 1)One odd thing I noticed in the app: a few key functions are greyed out. Pic below/attached.I also recently received an Echo Dot, which I was able to connect to my home WIFI with no problem. Any thoughts on this would be most helpful.  

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bockersjv
11 months ago
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ShakerhillContributor I
asked in Portable speakers
unable to play Amazon Music on Move

 I am getting an error message "Cannot connect to Amazon Music". I have deleted and re-installed Amazon Musica number of times and I can reach Amazon Music through an iPad device. I can access Youtube Music. Any thoughts?

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11 months ago
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karineyong2008Contributor I
asked in Portable speakers
Sonos Move 2 does not autoplay via line-in adapter (connected to ipod)

I have recently purchased a Sonos Move 2 with the Sonos Line-IN adapter SD-01 to play music from my ipod. I have also set up my Move 2 according to the following Sonos resource page at https://support.sonos.com/en-au/article/play-line-in-on-your-move-2 (and)https://support.sonos.com/en-au/article/adjust-line-in-settings.Problem I'm having is that my move 2 does not automatically play from line-in (Ipod) every time I power up from scratch. I found that I have to disconnect the USB-C adapter and re-connect it before it would play from the ipod. This is a major inconvenience and is a major flaw in the design of the unit. Have I configured my Move 2 incorrectly? I have also tried 2 different audio cable with no success. 

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K
11 months ago
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Sim64Contributor I
asked in Portable speakers
New roam grouping problem.

Hi I have two sonos one sl speakers. I use them from my iPad & they stream Tidal successfully.  I’ve just bought two roam sl & also play them through my iPad.  however, the four speakers don’t appear on my app. I have to switch off one pair to use the other; hope that makes sense.  what have I done wrong?  how do I group them together using Tidal? Thanks for any help.  Sim. 

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11 months ago
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Malc reesContributor I
posted in Portable speakers
Move Stereo Pair Drops Speaker

I have recently moved to a new place and when I set up a Stereo Pair on a new WIFI, it only plays from one speaker. I can sometimes get it to work from the SONOS app only, playing Spotifz but if I try to play directly out of Spotify one speaker drops and then I have to try repeatedly to have both working together, before one eventually drops. I  have tried restarting and resetting the speakers, but nothing seems to work. 

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J
11 months ago
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Smiley23Contributor I
asked in Portable speakers
connection

I have a new roam. I have followed all instructions and set up but when it says something is playing, I have no sound. My volume is up. Any ideas? 

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Ken_Griffiths
11 months ago
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VeryTiredContributor I
posted in Portable speakers
Sonos Roam set up without WiFi

Hi there I recently purchased a Sonos Roam cause it falsely advertises it works on bluetooth. Of course that is only true you have access to Wifi to set it up. Mightily PIssed OFF as I'd bought it for ROAMing  around the world. anyone been able to set up a Roam without access to a wifi network? any hacks? Is it just a waste of money

22864
buzz
11 months ago
AjTrek1
AjTrek1
asked in Portable speakers
Move 2: Wifi 6 Compatibility

Question:Does the Move 2 actually join a Wifi 6Ghz band or is just compatible with a router that supports WiFi 6 and will default to 2.4Ghz or 5Ghz? I have MacBook x 2 and iPad that are WiFi 6 compatible. I can actually see that they are using the 6Ghz band in router settings. Move 2 shows 5Ghz and sometimes 2.4Ghz connection(s).Using an Asus ZenWiFi Pro ET12_WiFi 6E Router

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buzz
11 months ago
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JerofthewoodsContributor I
asked in Portable speakers
Sonos Move randomly turns on?

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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11 months ago
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PaulSmithContributor I
asked in Portable speakers
Smoke from Sonos Roam and Burned USB Port

Hello,I’ve had a Sonos Roam since 2021 but today for no apparent reason the USB charging port started to burn. We first noticed the room smelled increasingly of smoke, and when I checked the Roam the cable was hot and burned. The cable was hot at the wall side, too. I’m pretty sure it’s the original cable that came with the Roam.Has anyone else had this problem? It’s a bit concerning, out of the blue. Luckily we were home as I don’t know if it would eventually have caught fire.  Paul. 

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11 months ago
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Casper102Contributor I
asked in Portable speakers
charging issues

I had my speaker in storage for about a year and now I can't seem to get it to charge since 

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Airgetlam
11 months ago
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Paulie730Contributor I
asked in Portable speakers
Sonos MOVE 2 bluetooth connectivity issue PRO-JECT VTE BT

Any one else having issues with the brand new move 2? I can connect bluetooth after a few tries to the project vte bt. I have to turn the Bluetooth off on the move 2, turn the bt switch on my turntable and then turn on bt pairing on the move 2 and actually connects and stays connected. check Sonos app on phone and shows connected. play a record and no sound. spent almost 2 hours trouble shooting with Sonos customer service (kind of a joke some tech going through the steps off their pre set guide) with the final outcome being that my bt device needs a screen to select the speaker (even though its already showing connected). I was then told I need to contact pro-ject to resolve the issue. which I did and they said its surely a software issue with the move 2 since bt 5.0 is suppose to be backwards compatible with bt 3.0 (the turntable). Now my roam has no problem connecting and playing music through wifi to my whole system. When move 2 was released I presale purchased because I would have

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Ken_Griffiths
11 months ago
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JoeJoeJoe21Contributor I
asked in Portable speakers
Cant set up sonos roam sl

I can’t set up Sonos Roam SL. When I go on to Sonos app, I have tried clicking both set up new system and join existing system. Both options result in dead ends.  If you pick set up new system, the app opens with Account and System greyed out and no more options you can pick, with a message saying “join nearby Sonos system Continue”. If you pick join existing system and then join that networks, it’s says there are devices in this system that use S1, and makes you go to s1 app, from which app you can’t set up new app. It’s infuriating that you even have to use an app and that the app doesn’t work. 

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Ken_Griffiths
11 months ago
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FlofloContributor I
asked in Portable speakers
bass from sonos move 2

Are the basses from the sonos move 2 ( once the equalizer is put on maximum with low frequences on the sonos app ) equal or better than the ones from the sonos five ( with equalizer maxed on low frequences too ) ?

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F
11 months ago
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nguerinContributor I
asked in Portable speakers
Bluetooth pairing but no sound

Hello, I’ve recently bought a SONOS 100. Done the setup via Wifi and worked on wifi with my iPhone & my Mac. But when I pair it using Bluetooth, it pairs but there’s no sound at all (either device). I’m often on 5G on my phone at home and want to use this speaker by connecting it on my phone on Bluetooth when getting home. Did I buy the wrong speaker and I can’t use it on Bluetooth ?  Thanks, Nicolas

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Airgetlam
11 months ago
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sj99sjayContributor I
asked in Portable speakers
Play:1 and Roam

hi, i have 2 sonos Play 1 they are not bluetooth emabled. if i buy a roam and play via bluetooth can i group the Play’s with the roam for playback via bluetooth? 

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jgatie
1 year ago
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DonPyroContributor I
asked in Portable speakers
sonos roam

peut-on utiliser l’enceinte Sonos roam pendant qu’elle charge ? Merci

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G
1 year ago
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BovDContributor I
posted in Portable speakers
Sonos Move unresponsive

The touchbuttons on my Move suddenly no longer responded. I turned the device off, and now it doesn’t respond at all and won’t turn back on.I tried resetting, leaving it off the charger for a while, nothings worked. When connecting it to the charger orange light on front turns on for a few seconds before it turns off again. any advice?  

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P
1 year ago
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Stefanovic17Contributor I
asked in Portable speakers
Move

Why my Sonos move (1) put on alone?If I decide to put of after a few minute put on without my decision. 

1321
106rallye
1 year ago
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