Hello. I bought a Sonos Roam a couple of days ago. Downloaded the app, followed all instructions to set up, but still I cannot connect my phone to the speaker. I get as far as ‘your sonos roam has been added, but may not appear in the system settings.’ I turn the speaker on and off, but it never connects. 

Have tried factory resets, logging in and out of the app. It is driving me mad. I can not get hold of Sonos support on the phone. Any advice welcome? Thank you