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Sonos App Stops when closer to Sonos System?!


Hi,

I have 3 rooms with Sonos downstairs in my house (1 x Beam + 2 x One, 1 x One, 1 x Roam). The system itself always works fine, never had any drop out and Alexa always works. The app however constantly loses connection to the system and reconnects intermittently.

I did discover recently however that if I go to the furthest corner upstairs the app connects instantly and is stable.

I have tried the standard off/on again on my router and every Sonos device, but no difference. I also tried the app on IOS and android devices and it is the same on both.

I don’t have anything obvious that would be interfering with the signal downstairs, and as it’s the app not the Sonos system that is cutting out I’m at a loss! It does seem to have got worse since I purchased the Roam.

Any suggestions appreciated!

 

Cheers.

Best answer by ClausN

 

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5 replies

Belly M
Forum|alt.badge.img+21
  • 1737 replies
  • April 27, 2021

Where about are you, by any chance are you in the UK with a BT Router?


AjTrek1
  • 6367 replies
  • April 27, 2021
Belly M wrote:

Where about are you, by any chance are you in the UK with a BT Router?

According to his/her profile they are in the UK.  The router question remains as well as are there any extenders being used?


  • Author
  • Contributor I
  • 2 replies
  • April 27, 2021

Yes to UK and BT Router, no extender. The router is quite new, I was using Virgin before with no issues.


  • 373 replies
  • Answer
  • April 27, 2021

  • Author
  • Contributor I
  • 2 replies
  • April 28, 2021

Thanks. I raised a compliant with BT. They tried changing the channel (which did nothing), then they said it was the firmware that is probably causing issues and there is a fix coming soon. Fingers crossed!


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