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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,235 Topics
  • 32,012 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6235 Topics
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Soundscape1Contributor I
posted in Home theater
Beam Gen 2 vs Playbase

I’ve had the Sonos Playbase since it came out in 2017 and the sound is amazing; the best soundbar I’ve ever heard. The sound was even better after I paired it with two Play 1s. However, as many have noted, an issue with choppy playback started happening about a year ago when playing music through AirPlay. Sonos hasn't come up with a solution to this (I really wish they would) and I haven't had this issue with any other Sonos product, so I assume it's a chip issue and not something that can be solved with a software update. As a result, I decided to test an upgrade:I bought two Era 100s to replace my two Play 1s, and I got a Beam Gen 2 + Sub Mini to replace my my Playbase. Then I compared. First with music. The Playbase sounded significantly better than the Beam Gen 2 (with and without surrounds). Not a big surprise as the Beam really isn't meant to be match something as powerful as the Playbase, but I thought maybe the Era 100s would outperform the Play 1s. What was surprising is when

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Pools-3015
19 days ago
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dealmakerContributor II
posted in Home theater
Why no easy Theater/Music switching option?

I have an Arc Ultra, Sub 4 and pair of Era 300’s. Surely it would be easy to add an option to the App to allow users to either use their system in full Theater mode for movies - or if they wish to use the two Era 300’s ONLY it would allow Stereo only - with all drivers functioning? Seems like a basic capability that many people would like to utilise? 

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19 days ago
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KohnquerorContributor I
asked in Home theater
How do I connect the remote from a Phillips PUS8508 to the Sonos Ray

The TV remote with my TV is an IR remote but also connects to the TV with Bluetooth which is used for voice search and updates. I've been trying to connect it to the Ray so we can control the sound without relying on the app but everytime I attempt to press Vol up 3 times it keeps saying it didn't detect a signal from the TV remote. I've tried disabling Bluetooth on the TV, I've tried turning off the lights in the room, turning off the TV and the lights, got a couple meters away and been right up close. Nothing seems to work. The manual for the TV says it's an IR remote which apparently means Sonos is compatible but nothing working. Does anyone know of a way to get them to connect that ideally doesn't involve buying a different TV remote. Might have to return this if we have to rely on only the app. 

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Corry P
19 days ago
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VeediyaContributor I
asked in Home theater
cannot use era300 as surround system

I have Sonos arc sub and era300. I want to use as a home theatre system.but my era 300s cannot connect with as a surround sounds. Message always come era’s Bluetooth and Line-in unavailable. but Bluetooth already connected and . Waste hours and dates to fixing this. but still same. Please advise me how to fix this? Thanks.

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Pools-3015
19 days ago
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PinebluffhandContributor I
asked in Home theater
sub

I have two subs, can I run a 3rd? Best buy said I can only run two. 

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Stanley_4
19 days ago
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gbeanContributor I
posted in Home theater
Connect:Amp as LFE sub only output device.

Is there any reason a Connect:Amp could not be used as a standalone third party sub output using the sub Pre-out? I understand the limitation with the sub output being disabled while the C:A is configured as a rear surround amp, but more specifically why could the software not be updated to allow the .1 channel be utilized by a standalone C:A? I don't have any desire to purchase Sonos subwoofers when I already have very nice servo controlled powered subs. I already have two spare C:A gen 2 amps. The lack of this ability to integrate third party subs is the main factor dissuading me from buying Sonos soundbars. As far as I know this configuration is also not possible presently with the Sonos Amp as well? Is this a massive feature oversight, or a thinly veiled attempt at selling subs in the Sonos ecosystem? 

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Stanley_4
20 days ago
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moitrierkContributor I
asked in Home theater
HDMI CEC to control power ON / OFF the Arc Ultra

My Sonos Arc Ultra is connected to my LG OLED G3 via eARC.I also have an Apple TV connected to the TV, and I can control the soundbar's volume from it.However, when I power off the Apple TV, the TV shuts down, but the soundbar does not.Previously, when I had an AV amplifier connected via eARC to the TV, I could power on/off all devices using the Apple TV.Is there a way to achieve the same with the soundbar setup?Thank you in advance,Kévin

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D
20 days ago
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Rebel.yunContributor I
asked in Home theater
Era 300 surrounds - What happens for non-atmos and music?

I have an arc + 2 subs + 2 One SL’sConsidering going to the era 300’s to enhance the movie experience with the collection I have. But I also play a lot of music off spotify usually, stream netflix/hulu...etc.Currently with my set up I am able to hear sound/music come off of all the speakers.If I upgrade to Era 300’s (as surrounds), it seems like nothing will play on those spekaers at all unless it’s atmos only content? Is that correct? Just going through the reviews and forums.I understand the front driver won’t fire when it’s set up as surrounds which is fine, but to not get any music/sound out of it at all when my One SL’s do is a little crazy. Hope I’m wrong. Can someone tell me what’s up?

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MoPac
20 days ago
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Carina BrulandContributor I
asked in Home theater
lg tv is not connecting to arc

When I try to Connect my arc to my New LG tv, it fails every time. I put the tv in arc mode, and try connecting, but it goes back to tv speaker mode. the Two units do not speak with eachother

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Ken_Griffiths
20 days ago
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vdp2Contributor I
asked in Home theater
wireless connection

How can I connect my Arc wirelessly to my TV?

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buzz
20 days ago
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SebfuContributor I
posted in Home theater
connection

hello I would like to connect my TV to the sonos amp but I can only use an optical cable already installed (sheath in the walls) is there a possibility to connect it via an adapter?thanks

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S
20 days ago
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Shemsureshot
asked in Home theater
Arc Ultra and Era 300 surrounds volume issue

Hi,I set up my arc ultra, sub 4 and era 300 surrounds today. The system is great except for one issue. My surrounds are way too loud. I have set the era 300’s on 80cm high stands (so they are ant ear height) and placed them 1.5 meters away from me to the side, slightly behind with them pointing towards my ears.  I ran full trueplay with my iPhone but the surrounds are very loud, in a “shouty” kind of way. I’ve used the app to lower surround volume but it only goes to -15 but I think I need -30! The issue is with both surrounds so it is unlikely there is a fault with the system. I also tried turning down height in case this was the problem but it made little difference.  The volume of the arc is perfect but when the same sound (while gaming) comes from the era’s is mega loud and very uncomfortable. The same issue occurs on my 4k blu ray player and Apple TV. It occurs in anything Dolby Atmos as far as I can tell. I tried turning everything off and on again at the mains in case it was a g

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20 days ago
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BrenchkAvid Contributor I
asked in Home theater
Can I connect Sonos Ones and a Gen 2 Sub to the new Arc Ultra?

My current set up is Arc Gen1, Sub Gen 2, and two Sonos Ones… I want the Arc Ultra but will it be compatible with the Sonos Ones and Gen 2 Sub? Thank you. 

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B
20 days ago
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chudakContributor II
asked in Home theater
volume +/- with number on LG TV

I’ve setup Sonos arc with LG G4when I change volume, I see on my TV only +/-Is there a way to show a number associated with volume? TIA

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N
20 days ago
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KdesilvaContributor II
asked in Home theater
No sound coming from passive speakers

I have a Sonos amp which is wired to two in ceiling Klipsch speakers. I've also got a playbar on the TV on the same room. Everything is grouped together under "family room" and working for 5 years. Just noticed while playing music from Spotify that the playbar is working fine but no music is coming through the passive speakers. I've tried rebooting the system and the wifi and no luck.  Only thing I've changed is updating the app. Could that have caused it?

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20 days ago
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RedvetContributor I
asked in Home theater
Sonos Beam Gen 2 App problem

I am trying to set up connection to app. When I get get to activate to activate  white and green flashing light, I pressing it does not activate.  

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R
20 days ago
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KFAIRContributor I
asked in Home theater
beam and two subs

Can I connect a beam with a sub 4 and sub mini at the same time? 

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Airgetlam
20 days ago
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Stacy SmithContributor I
asked in Home theater
Replacing a dead playbar with Amp

My ~ 8 year old Playbar died.  We now want to change the TV to a Frame and not have a soundbar showing.  The old setup was the Playbar with digital audio out from the TV to the Playbar and a pair of in ceiling speakers powered by a connect:Amp (along with a Sub).  So, can I use the newer AMP, connect that to the TV, connect the rears to the Amp and get a pair of wireless Sonos speakers for the front to create a surround sound system?  I don’t have wiring to anywhere usable for the fronts so would love to be able to use Sonos wireless speakers (Era 100’s?) but I believe I read that the Amp can only connect wireless speakers as rears.   Thanks for your help.

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Stanley_4
21 days ago
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SBF50Contributor I
asked in Home theater
Help with Sonos Arc Ultra and height channels

HiI have recently renovated my lounge and wall-mounted an Arc Ultra (Sanus extendable mount) below our TV. Also have 2 Era 300s and 2 Subs (Gen 3 and 4).Ceiling height is 8' and Sonos is mounted circa 3' from ground - it can't be any lower as it is placed above fireplace. I am slightly concerned that our lovely coffer ceiling (which extends roughly 50cm from each wall and base of it is circa 13cm below the ceiling) may impact on the Atmos experience. Top of Arc to base of coffer is circa 53cm.Specifically, I want to understand whether the upward-firing channels will be impacted and potentially compromise the Atmos experience. Main listening position is circa 9' from the Arc.Very grateful for any help/insight as the height effects on some test sources aren't so noticeable.Many thanks

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Stanley_4
21 days ago
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Casey101Contributor I
asked in Home theater
My sub gen 3 cannot be assigned to TV room

Has anyone had difficulty assigning a new Sub Gen 3 to the TV room or linking it to a new Beam? It will not connect despite checking wi Fi connection and the ususal processes. We upgraded from a Sub Mini which connected perfectly.

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21 days ago
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VashjeContributor I
asked in Home theater
trueplay not working

Cannot get trueplay to set up my two play 1 and beam after moving. Very annoying. The app starts and the test tones are heard but it cannot fintune. Tried a friends phone as well as reboot iPhone. IOS version is 17.6.1 and Sonos app version 80.12.03.I have a hearing devices and therfor a surround system helps me hearing. But now I hear the music very (very) loud but the voices…way to soft. I switched on the speech amplifier but not enough. The sound is terrible and I cannot watch TV. Sound is totally unbalanced. And I cannot adjust a thing. please help, much appreciated!

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Airgetlam
21 days ago
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MegawiContributor I
posted in Home theater
enceintes Sonos one surround

Bonjour, J'ai installé ma sonos arc et j'ai suivi les instructions pour rajouter mon enceinte One et SL. Dans l'application, elles sont bien rattachées mais quand je regarde la TV, je n'ai que la barre de son qui fonctionne. Quand j'appuie sur le bouton lecture/pause des enceintes One, celà coupe le son de la barre Arc. Auriez-vous une idée de pourquoi je n'arrive pas à avoir le son surround ?En vous remerciant 

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Pools-3015
21 days ago
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LawaleContributor I
asked in Home theater
connecting Sonos ray with sub gen 2 seeking solution

I recently just go the Sonos sub gen 2 and while setting it up, it required a compatible Sonos speaker which Sonos ray was part of the speakers but I’m having issues connecting both speakers to work together 

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Pools-3015
21 days ago
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RosterasContributor I
posted in Home theater
Sound issues

How do I get my Sonos beam, one and sub in sync with my new era speakers, is good high clear sound on my era but the others is very low anyone having this problem?

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Stanley_4
21 days ago
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BzalejContributor I
asked in Home theater
My living room setup doesn't connect to airplay when arc ultra wired by ethernet

Hi, yesterday I purchased arc ultra and after 9 years switched from playbar. Till yesterday I had no issues streaming music via airplay. Since yesterday I tried everything to make it work and nothing helps … Few details : My setup : One and One SL as surround, SUB ( probably gen 1), sonos arc ultra. With TV everything works great, through sonos app I am able to stream the music ( even by Apple Music or Spotify app - only if I use it by Sonos App) I tried to reset the whole setup. Tried to reset the app, erased the app and installed again, erased apple music and spotify, and installed again I restored again everything to factory setting and build the system from scratch. Nothing helps.  On wireless connection everything work flawless, only when I put the Ethernet cable it the arc ultra stops connecting by airplayI haven’t tried disconnecting the system and checking each of the components separately, but what’s the sense ? I want to use it in this configuration, not separately ?  

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Stanley_4
21 days ago
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