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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,936 Topics
  • 30,275 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5936 Topics
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rtarabourContributor I
posted in Home theater
can Sonos please re-enable the colume hard buttons on an iPhone?

In prior releases of the Sonos iPhone application we were able to change the listening volume via the iPhone buttons.Many other iPhone applications are able to provide this functionality, please allow the Sonos application to do the same.

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H
20 days ago
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jorzzwy13Contributor I
asked in Home theater
speech enhancement won’t turn on

When I got to my Sonos app and try to activate speech enhancement it will not allow me to do so, the icon won’t even activate.I run Apple TV with my Arc, two play 1’s, and a sub.  It worked before but now it’s not even a option to turn on.

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20 days ago
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brave855Contributor I
asked in Home theater
After the upgrade to IOS 80.09.09, grouping of 2 groups causes severe audio distortion on my TV set. Using 1 group only the TV audio works fine….

Yesterday I upgraded to IOS 80.09.09 + executed the speaker update in S2.For years I have 2 sets of speakers grouped and connected to the TV set. Set 1 with 1x playbar, 1x sub, 2x play 1 in livingroom + set 2 with 2x play 3 in diningroomafter the upgrade to 80,09,09 the audio on the TV is severely distorting when the 2 sets are grouped together.when I deselect set 2 out of the grouping, the audio on the TV works fine.when playing music the grouping of the 2 sets works fine too.Question: what may cause this issue?Appreciate your feedback  

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20 days ago
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timmehTrending Lyricist I
posted in Home theater
Speech Enhancement, Night Sound, EQ and audio codec detection don’t work

It’s beyond a joke.I have an arc, 2x ones and a 2nd gen sub which I use with the TV (77LGC4) plugged into the arc hdmi.Basically none of the features in the app work:- night mode ❌ I press the button and nothing happens- speech enhancement ❌ I press the button and nothing happens- EQ ❌ I change settings and no changes to the audio are made and when I go back to the EQ setting they are all reset back to ‘0’- audio codec detector ❌ the app says I’m playing in stereo despite plex playing in Atmos and I can hear the surrounds playing individually. Sometimes it will pick it up but not consistently.- Trueplay ❌ goes through the setup process but won’t stay turned on and no difference to audioDigital audio output from the TV is set to ‘auto’, but I get the same results if I set it to PCM or passthrough.What is going on?     

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20 days ago
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KenasContributor I
asked in Home theater
play 1 and sub mini

If i pair the two play 1 i have with a sub mini will i get to play using airplay 

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20 days ago
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juancuboContributor III
posted in Home theater
Upgrade? Playbase to Beam gen2

Hello,I own a Playbase, two One speakers, and a Gen 3 Sub in my living room. It's a system I'm very happy with, and the only thing I'm missing is compatibility with Atmos, and maybe later on with the Sonos Ace. Recently, I bought a 4K Panasonic player, and I'm really excited to try out movies with an Atmos audio track.I've read in many places that the Playbase sound is better than the Beam 2, with more spatial depth and better bass. I’m not sure if this would be balanced out with my current setup of two rear One speakers and the Sub 3.Also, I'm not sure how much of a difference it would make to watch a movie with my current setup in Dolby 5.1 compared to watching it with the Beam 2 and the rest of the components in Dolby Atmos.Right now, I have all four HDMI ports on my TV occupied, so I’d probably have to connect it with the optical adapter. I don’t mind losing HDMI CEC functionality and similar features, but I’m unsure if this would mean a lower sound quality when playing Atmos conte

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20 days ago
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Minimus8888Contributor I
posted in Home theater
connections to two devices

Hi all,I’ve got a Sonos Playbar that connects to my TV via an optical Toslink connection, but I’m looking to connect another device to that same connection. I’ve been told a splitter could work, which sounds great in theory, but I’ve also heard that you can only connect one device at a time with a splitter—so it’s either one or the other.Has anyone experienced this issue? If so, how did you resolve it? Is there a way to use both devices simultaneously?Thanks in advance for any help!

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21 days ago
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graham_51Avid Contributor I
asked in Home theater
Dolby 5.1 only coming from NAS items accessed through TV app but no other source into the TV

I have 2 1SL speakers for rear, a Sub (gen3) and a Beam (gen1) connected to my TV via the panasonic HDMI port 2 (as per the manual).  I can get Dolby Digital 5.1 showing on the S2 app when playing through the TV apps (Netflix, Prime, etc) and also from 5.1 sources from my NAS but not from any other source connected to the TV.  Tried Netflix through my Virgin box app and 2.0, same program via TV app on Netflix 5.1DD.  How should i connect the Sonos setup to my TV to enable other sources such as Virgin box, blu-ray player, etc to also pass the 5.1 sound to the Sonos setup, thanks in advance 

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21 days ago
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NovaeContributor I
asked in Home theater
Playbase won't power on unless it gets a little shock

The Playbase is blocked and won't turn on.Therefore it must be unplugged. When I plug it back in, it does not turn back on at all. I noticed that it blocks following a shock.1st time: a very loud explosion sound in a movie2nd time: a little screw dropped on it3rd time: the plug of an alimentation cable droped on it. So, i have tested something : a small deliberate shock and right after that, it turns back on. Why ?

597
bockersjv
21 days ago
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AntisaContributor I
asked in Home theater
Missing Volume level on Philips TV when conected with Sonos Beam 2 using HDMI ARC

I have Philips TV 58PUS8545/12 and Beam Gen 2 which are connected via HDMI ARC. HDMI CEC is enabled and I’m able to control volume level on Beam using my TV Remote.However, when changing volume, I don’t have any indication on my Philips TV Screen. Neither sometning is changing nor volume level. Tried with standard procedures, power-off - power-on, using different HDI ports/cables, etc. Is there any workaround how to see it?

301
Ken_Griffiths
21 days ago
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DanielRotoloContributor I
posted in Home theater
sonos sub gen 4

IN UN KIT SURROUND FORMATO DA SOUNDBAR ULTRA  , 2 SPEAKER ERA 300 , SONO COMPATIBILI TRA LORO 2 SUB , GEN 3 E 4 TRA LORO?Grazie Moderator Edit: Google Translate - IN A SURROUND KIT CONSISTING OF ULTRA SOUNDBAR, 2 ERA 300 SPEAKERS, ARE 2 SUB, GEN 3 AND 4 COMPATIBLE WITH EACH OTHER?Thank you

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Sotiris C.
21 days ago
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greenyneu
asked in Home theater
ERA 300 as surrounds missing front firing driver

I am using the Arc, 2 subs with 2 Era 300. Using Apple Music as recommended by Sonos. When playing ATMOS content I get a better special experience compared with my Sonos One’s which is expected.Era 300 is not doing a good job in my opinion when playing stereo content and I figured out that Sonos disables the front firing driver when the Era 300 is setup as rear surround sound. Why? I pay for all speakers and have not even an option to turn the front driver on :-(.  It would be better to give user an option and similar to the heigh volume adding a front volume and control the volume. Any help is appreciated.

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22 days ago
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SjcalkyContributor I
asked in Home theater
lost connection

My playbar and sub continually lose connection- it has nothing to do with the network - I can manually control the volume but I’m tired of factory resetting 

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Stanley_4
22 days ago
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StevieGivContributor I
asked in Home theater
Sonos Beam 2nd Generation snd Sony Bravia 7 connection issues

Hello everyone, new to Sonos and having some issues with mt new Sony Bravia 7 and Sonos Beam.I can only intermittently get it to work via the Bravia Sync system. Normally for it to work I have to complete a full power off cycle then reconnect. After a short time it drops out again and nothing at all shows on the Bravia Sync connected devices. This includes my Sky TV, Fire Cube as well as my PS5. I can still switch to them via the output button but my sound very rarely works and when it does I can't control the volume with my Sony remote, only the Sonos App.Sony have offered ZERO help, only stating they can't guarantee the compatibility of Bravia Sync with 3rd party products 😡.Apologies for the length of this but I'm stumped 😥

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MoPac
22 days ago
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Jay659Contributor I
asked in Home theater
only sound from speakers is a “clucking” sound

Connected my 2016 player, base and 2 play one speakers to a new Sony Bravia 8 tv. Worked great for 30 minutes then when I adjusted the volume down using the phone app sound became a choppy clucking noise. 

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Airgetlam
22 days ago
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SpinwoodContributor I
asked in Home theater
Optical connection to Playbar

Quick background. Watch movies maybe once a month if that. Cut the cable long ago. Had Amazon Fire Stick connected to Sharp HDTV using playbar, mini-sub and play:1’s for rear sound as home theater setup. Had worked flawlessly for 10 years. Fire Stick started acting up and lost TV audio thru playbar around same time at some point earlier this year.  Assumed it was issue with Fire Stick. Finally purchased new Apple TV and was excited to set up but that quickly evaporated once I realized I was still not getting any audio from tv to playbar. Since the only physical connection is via optical cable I purchased a new one just in case. No matter what rabbit hole I went down I cannot get the Sonos app to recognize my optical cable. No settings on the tv have changed and if they had its a simple switch from fixed (internal speakers) to variable sound (external). This has consumed me for 2 weeks now and I’m at the point of giving up hope  I plan to call support to see if they can help but am not

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S
22 days ago
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71jojeContributor II
asked in Home theater
Apple TV cutting out Dolby

Recently the sound on the Apple TV cuts out, but only music and background sounds, in movies/series. Works ok if setting the sound to Stereo on ATV. I have a set-up with ATV 4K, Arc, Sub (gen3), Amp (connected to in-ceiling Bose speakers). It’s not all shows or movies that have this issue. Netflix works ok. Appe TV+ not. How can I fix this?

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Corry P
22 days ago
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GC3Headliner I
posted in Home theater
another random connection issue

Here's a new one:Last night my Arc-based home theater set up experienced a disconnect of the volume control  hand-off between LG display to Arc via HDMI. Could control volume via Alexa voice or sonos app, but not with the LG or any other remote control.Unplugged and rebooted everything this morning and the correct hand-off happens correctly again. Even faster than before. I thought this could be an artifact of cloud-based operation, but that might be a stretch.I was dreading contact sonos customer service....

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23 days ago
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PatGonsContributor I
asked in Home theater
How does one Connect a DVD player to Sonos Beam 2

How does one Connect a DVD player to Sonos Beam 2. currently the DVD players connected to the TV. I would like to paly my music CD’s and hear the music on Sonos beam 2.Also in case I am watching a movie can I redirect the audio to Sonos Beam 2 Regards,Pat

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Schlumpf
23 days ago
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jasonjpettContributor I
asked in Home theater
ARC has become unreliable

I currently have a Sonos Arc, Roam, and a Boost - all of which worked seamlessly and consistently priori to the big app update last summer.The Arc has become particularly unreliable, and I’m hoping that this community may have a process to put it through which will resolve my issues.Note, I have troubleshot with Sonos team members and removed, and re-added the Arc multiple times.Sometimes, the Arc will simply not appear in my system. seems to be random, and resolve itself randomly as well Songs will stop playing from the Arc, but also when also playing from both the Arc and the Roam - however when playing the Roam alone, it never suffers from these issues The assistant listening mode will happen without anyone saying the hot word prompt. I’ve even disabled the mic in hopes to resolve this issue, but the listening mode still happensLots of issues here - could all be related or just individual items to resolve.

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UKMedia
23 days ago
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Creekmoose62Contributor I
asked in Home theater
Arc automatic un-group and re-group

Hi,I have a Sonos system since 2010 and I have friends who asked me to recommend them an audio system and a TV sound bar.  They bought an Arc, Sub mini, Play 5 and one Era 100.  I have ripped all their CD collection and it works well.  They group all their speakers including the Arc and Sub mini when listening to music and when they turn on the TV, the ARC automatically starts playing the TV audio and the ARC drops off the group playing the music.  This works well, but it would be even better if the Arc software could detect when the TV is turned off and reconnects to the group it was originally part of.  This was previously asked 3 years ago on the forums by somebody else.  Maybe it could be an addition to the new software?  Is there an easy way to regroup the ARC to the original group if this cannot be done automatically? I am still on S1 with my personal setup, so I am not familiar with the new options available… Thanks 

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Corry P
23 days ago
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D_LovelandContributor I
posted in Home theater
TV shuts off automatically

I’ve had a Beam and 2 SL1’s connected for about a year with no problems. Recently I added a sub mini and ever since then the tv will shut off automatically about every 30 minutes. No changes were made to tv or Xfinity. No screen savers or auto power savers are enabled on anything (I already checked). I’ve installed new 4K HDMI cables and have tried unplugging everything and plugging it all back in several times, hoping it would reset. It keeps turning off. I love the sound I’m getting, if only it would stay on. What do I do next?

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D
24 days ago
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NyandigisiContributor I
asked in Home theater
sharp cracking sound from speakers

I’ve experienced something strange with my sub and arc speakers recently. Whilst watching TV, a loud cracking sound is emitted from my Sonos speaker, one that resembles a loose connection in a conventional speaker. If first happened with my sub two days ago then again today but on the arc. My speakers are wired using WiFi except for the arc which has an Ethernet cable. I’ve recently moved houses and thus had to redo my network connection. The shift seemed seamless and I was able to connect the tv and speakers without much of a problem. Has anyone experienced the same? 

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Airgetlam
24 days ago
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atbaddContributor I
posted in Home theater
Two Televisions Side by Side

I have recently installed two 75” televisions (side by side) in our Recreation Room and looking to add Beam or Arc soundbar(s) to each television. Is it possible to have two soundbars in the same room? Both soundbars play what each television is playing independently? Both soundbars play what one television (sporting event) is playing while other television is still running (video game for example)? Both soundbars playing music application while both televisions are doing something else (sporting event & video game)?

636
F
24 days ago
I
imatacoContributor I
asked in Home theater
No TV audio on surrounds or sub

I am no longer getting audio from my One SL surrounds or our Sub. All audio from the TV comes through the Arc only. Oddly, streaming music directly to the Living Room setup plays audio through all devices. Same with using our Port to play records. Everything works. It’s just TV audio that will not play through the 3.1 system. This only started recently. Nothing about our setup has changed. Everything is connected to the same network. Everything shows as connected in the Sonos app. Any ideas?

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Airgetlam
24 days ago
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