Home theater

Just started tonight, turn the tv or music up and 2 seconds later it’s back down? No Alexa connected. rebooted system and still a problem. Using a sonos arc, ceiling sonos speakers and a sub any ideas?

I have a Sonos arc paired with the gen 3 sub connected to my Sony xbr900e connected via arc(not earc) . Everything was working fine until a few days ago and now my audio is constantly cutting in and out. I have swapped hdmi cables, power cycled both tv and soundbar, factory reset my tv, and nothing has fixed it.

For those that may have the LG 2020 CXPUA series TVs and are using them with an Arc sound bar and Sonos Amp plus in-wall speakers, do you get true 5.1 surround modes out of the LG’s HDMI eARC?  I realize that this question is probably best posed to LG tech support but the dummies kept reading “2.2 Speaker System” back to me off the website and that wasn’t my question. Will the HDMI eARC send true 5.1 surround modes to the Sonos Arc sound bar and then wirelessly to in-wall speakers through the Sonos Amp?  Or will it be some simulated surround sound?

Hi community,I just bought a Beam Gen. 2 for my LG BX 4K OLED TV (latest LG WebOS firmware installed). The LG BX has HDMI 2.1 (eARC) and I used this HDMI Port to connect the Beam 2.Right after the initial connection and finishing the setup, I noticed a very unstable connection of the Beam which results in the TV constantly switching back and forth between the Beam (ARC output) and the internal speakers. So basically it’s sound coming for 3 seconds from internal TV speakers, then 3 seconds from the Beam, then 3 seconds from internal speakers, …Also I noticed that the whole TV becomes very “laggy” and unresponsive when I use the LG remote as long as I have the Beam connected via HDMI (eARC). The HDMI connection between the LG TV and the Beam seems to mess something up somewhere. When I unplug the Beam from HDMI ARC, TV becomes responsive again via the TV remove.I initially used a new HDMI 2.1 cable for the setup and have tested with a different cable - same

Sonos ARC (+sub + two SLs) has disconnected from Samsung TV (model QA65Q60TA) after 10 months of no issues, and I haven’t been able to figure out how to fix this.

ACR HDMI connected to LG ARC input#2 Apple TV HDMI connected to LG input #1. LG sound setting set to ARC output setting. app setup won’t complete TV setup. 

I put up my Gen 1 Beam for sale so I did a reset and it flashed green indicating a successful reset but it’s still showing up on my devices in system. Did I do something wrong or does it take a specific amount of time for it to disappear? 

Setup:65” TCLLatest 4K AppleTVSonos Arc connected via ARC portIssue:Sometimes I’ll be watching a program and I’ll want the audio to extend over AirPlay to various HomePods in my home. When I do this from the AppleTV, the audio is not in sync between the ARC and the HomePod(s). When I attempt to run the AirPlay audio sync tool on the AppleTV, it throws the lip synchronization off significantly.Has anyone else possibly run into this? Thank you

Hi ExpertsI'm new to Sonos world. First bought pair of One SL around 4 months back and now added Sub (Gen 3). However the Sub is sounding very underwhelming, hardly any difference than what I got with only pair of One SL. I tried with different genre of music and also tried increasing the Sub level to +8 but the change is minimal.  I need your suggestions to diagnose and fix the issue. Thanks in advanceKoustav

I bought my One SL in august 2020 and have had the same issue since. I have two rather big issues that spoil my experience. First off is connection to my One SL. When I use airplay(from Iphone or Macbook) to play Spotify and pause the music for more than 1-2 seconds, the connection seem to be lost. Whenever I try to resume the playback, Spotify shows that music is playing but no sound is heard. What I have to do is disconnect from the speaker(I simply change output on my Iphone/Macbook to the built in speaker) and reconnect to it and playback works fine. Is this how the service is intended to be used? Please not I’ve tried with both wired and wireless connection. I’ve restarted all devices multiple times, reinstalled software and reconfigured the speaker.  I also have troubles playing music through a service with the Iphone app. First time I try to stream something it loads for a few seconds, and then says something like “Can’t play <song>. L

HelloI was checking SONOS S2 app options on how to add Sub to One SL pair already setup in my room. I found following link  https://support.sonos.com/s/article/4805?language=en_USI’m not getting option as mentioned in step#4 of above link.Any idea what may be the reason? I’m yet to purchase SONOS Sub, but doing research on adding Sub to pair of One SL .--------------------------------------------Add a SubOpen the Sonos app for iOS or Android. From the  Settings tab, tap System. Under Products, tap the room you would like to add your Sub to. Tap Add Sub. Follow the prompts to add the Sub to your Sonos system. ------------------------------------------------

I read a home theatre setup topic in help but it may be outdated.  It says to set up the home theatre speakers as separate rooms before setting up as a home theatre.  I will be setting up an Arc, Sub 3 and two Sonos Ones for surround.  The Arc part of the app has “Add Sub” and “Add Surrounds” items.  Do I still need to add each of the components as separate rooms in the app and then create the home theatre?  Or can I just set up the Arc, add the sub and add the surrounds from the Arc page?Thanks!OB

Hi all. Im new here and have a a question.I've got an extension being built and while the ceilings are down I have been considering a Sonos set up for this space.  I am hoping to achieve a tv surround sound set up tied in with the option to listen and stream music using all speakers. I think I have narrowed this down to the following Sonos set up but I’m not sure if this would actually work in reality… An Arc, Sonos sub, x1 Sonos Amp and x2 rear Sonos in-ceiling speakers.Is this possible? If yes, what do I need to do or get in addition to make it work?Im looking for a simple answer as I’m a bit simple🤪. Thanks guys!

Hi SONOS team,it would be really great if one can switch left and right channels (sides) on SONOS ARC or similar - I do not have a TV but a projector and a screen and it would be great to have the option to mount the arc on the ceiling -- this would require that the channels are switched or “mirrored”...what do you think? cant be that hard….

Small living room. Unsure where I should mount the rears (One SL). Check drawn picture for quick overview (imgur link below). I've got about 30cm clearance on both sides of the couch. I've got the possibility to mount them on the wall/ceiling aswel (just the upper/back wall) because right of the couch I have windows.What to do? I'm honestly stuck. I'd prefer wall mount aesthetically speaking; but would that ***mess*** up the entire soundstage or is it acceptable (not looking for perfection here). Or mount them on a stand just besides the couch, instead of directly behind (I get mixed answers when Googling).Any help would be welcome. As I've said; I'm stuck, locked. No clue what would work. https://imgur.com/a/Excvmi9 -- illustration. Moderator note: content *** edited for family friendly language.

Is there a solution?  Should I return the Arc?  I see from this discussion group that this issue with Frame and Arc has been going on for a long time.  SONOS - what should I do?  Return the product? It is not working as advertised.  Every day I go on and there is no sound - then bam - it works - then drops.

HiI am having a problem with the Arc coming on at full volume sometimes when I turn my TV on, it didn’t do it on the beam before I upgraded. It sometimes does it when I change channels on the Sky box or when I turn on to a streaming channel. I have been talking to technical for a few months and trying different things but it still does it. It’s so annoying I am thinking of changing the system for something else but nothing compares. Am I the only person suffering from this or is there anyone else.

I have had nothing but trouble from this sound bar. I was looking for a seamless experience and that's exactly what I didn't get. Every time I turn on the TV the sound does not come through so I have to turn the TV on and off a few times for it to find and play through the sound bar. So I disconnected from the TV. Now I cant even play music through it from my iPhone. Seriously what a waist of money. If your a techy and you like playing with these things every time they stop working then you'll enjoy. But if you just want to use the damn thing and want it to work every time, don't waist your time as it is the most frustrating experience. Also when it did work once upon a time the voice from the TV and the Lips of the person speaking were out of sync. I made the adjustment for this according to the instructions but still wasn't quite there. Just another frustration. It now sits under my TV just looking good. Dont waist your money on this Frivolous technology. So glad I didn't setup th

My system was installed by someone no longer in the business, so I lack much of the installation information.  I have a Sony TV with a Playbar connected via optical (I think).  I have paired a Sub to the Playbar.  I have an Amp with some in ceiling speakers (not sure what kind).  Now I try to add the Amp to the room with the Playbar and the amp does not see the Amp so I can’t add it.  So I pair the two rims and it works fine.  What am I doing wrong?

I’ve had my Arc since they came out. Over the last 4-6 weeks with TV - LG OLED B9. on I noticed the sound would stop 1-2x per week. At first I thought it was the station but I’d change the TV sound output to TV and I’d not only hear sound, but after a 2-3 minutes the sound would switch back to the ARC. I’ve since noticed that when this happens, the ARC doesn’t respond to Alexa, is not showing in the app and there are no lights on. It just happened again and after switching the TV output, it switched back after ~5 min.  I’ve noticed similar complaints. What’s the remedy?

We have a Sonos Playbar connected to an LG ThinQ Smart TV’s optical (toslink) output for sound. We also have a pair of Play:5 Gen 2s grouped with the Playbar.  If I mute the TV it turns off the sound coming from the Playbar but not the Play:5s grouped with them. Is there some kind of settings change so the Play:5s also become muted.  I noticed pressing mute on the TV remote shows the Playbar is muted in the Sonos App. 

My Sonos Playbar, which is connected directly to my TV, along with the Sonos Sub, Sonos One, and a Sonos One SL. This is what I consider my Sonos Playbar system. In order to listen to my turntable, I have a Sonos Port that connects as a “Line-in” to the Sonos Playbar.  THE CHALLENGE: When I moved into my new house, there were (5) pre-installed in-ceiling speakers. So I purchased a Denon AVR-X1600H.  I have one Port connected to the receiver assuming that would be another way to access all of those speakers. The Denon receiver acts as a separate Sonos output speaker, but only plays out of two of the in-ceiling speakers.What am I doing wrong?  The preferred setup would be to do the following:Use the Sonos Playbar system during normal TV activities Use the Sonos Playbar system for casual music listening

Hi everyone... just received a sonos arc and I'm trying to connect to lg oled65c16la. I connected to hdmi 2.Going to sonos s2 app to configure TV, selecting connected to arc but sonos doesn't recognize it.When in TV I select cable hdmi arc there is no sound.I changed a lot of configuration disabling earc set pass through, auto, pcm. Same result in the app I always receive arc mode not connected.Also changed cable and hdmi 1, 2, 3.TV recognize that something is connected to hdmi and when I start testing connection from sonos app TV show hdmi 2 (or 1 or 3 depending where I put the sonos arc) is now available.Also disabled simplink... nothing I can't connect the TV to the soundbar.Anyone can help me?I'm getting crazy without any result

I have several rooms in my house connected to my SONOS system. My TV room television is connected to a Playbar. I have added a TV in the kitchen and often would like to see and hear on the kitchen set the same content playing on the TV room set. If I add a Beam to the kitchen set would it be possible to synchronize streaming video and audio to both sets?

I have a gen 1 play 5 and a Beam. I haven’t changed anything on the network but the last few days the controller can’t connect to Sonos. Sometimes resetting the router works, but other times not, and nothing else in troubleshooting list is working. Am using S1 as I have old play 5, but tried S2 today and it could find the Beam but not connect. At a loss