Home theater

What is the optimum speaker setup as to Sub distance from soundbar and surround speakers. Does it matter where they are placed?

HelloMy sonos arc is new . It fonction for 3 days then today no tv sound only music by Bluetooth but impossible to have tv sound. Can someone help me pleased Ty

Hi all, I bought an Arc Ultra about a month ago and hooked it up to my Hisense TV. I have it plugged into the eARC port, CEC and all that is turned on. The only other thing plugged into the TV is an Apple TV 4K which is how we watch everything on the TV. About once per day the TV shuts off. The audio comes through the soundbar but you can’t actually use the TV again until you unplug it and plug it back in. Anyone have any suggestions for me? Thanks. 

Hello, I have a problem with my Sonos Arc. After resetting it, I can't add it to the app. I've tried everything and nothing works. Could you please advise me on how to do this? 

Hey guys,I have 4 Sonos amps for 4 zones of our house.One particular zone - Kids gaming room - has a TV, 2 ceiling speakers. TV is connected via HDMI extender then Cat 6 cable, then comes to Sonos amp (connected with ceiling speakers) in our media device storage.  This set up is working very well. However, I have bought a Sonos Arc which I was hoping to add onto the current set up. I have tried connecting Sonos Arc via Sonos HDMI-optical adaptor to TV, to add Sonos Arc to this set up. However, I can only get sound from Sonos Arc rather than the entire set up. How could I add Sonos arc onto my current set up please?Thanks in advance for your help. 

Hi, I recently added a switch 2 to my set up. When I did this I changed the order of my HDMI ports. Obviously, I kept my beam 2 in the earc port of my LG TV.  Since I made this change, the audio will cutout for less than a second every few minutes. It happens on multiple HDMI ports. I originally thought this was a switch 2 problem, but today I noticed it while watching my apple tv. I have a beam 2, mini sub, and to One SL speakers as surrounds. Any ideas on what’s going on here? I‘ve tried turning off and on again.  Thanks for any help!  

Hi, I have a Sonos arc and sub woofer setup and wondered what the options were if I bought a pair of Era 100 speakers? I assume the Era speakers can be added as a separate pair of stereo speakers  to my setup but can they be added as a pair of front left and right speakers for my home cinema setup along with my Arc and sub woofer or must they always added as rear surround speakers?

A month ago my playbase play 5 system developed a glitch when playing my music playlists The techs couldnt figure it out so in frustration I bought a new system Arc ultra and era 300s surrounds . I thought I had everything set up But noticed that some of the songs in my playlists were played in Dolby Atmos and they sounded awful and you really couldnt listen to them. I asked the community for advice and got a few suggestions of like turning off trueplay but I didnt really want to keep having to tweak the system every time a song was played in Atmos. Today I reached out to the support team and instantly problem solved. I had in the app Spacial Music immersive 3D button switched on. Big mistake If anyone else thinks atmos music is awful turn Spacial Music off and the music now comes out in HD or ultra Hd . It is very simple when you realise but all things technical are a complete mystery to me 

Called support few times and they all claimed that Sonos app does not support linking sounds bars with TVs but worked perfectly with music apps. Also app is not friendly at all, it should be when I link few devices to match it with a source right away. Too many maneuvering around to get it working. If u connected as a source to TV with multiple devices, u need to wait for 15min and pray that might work. Too frustrating, I am going to return my all sounds bars and keep Move 2 speaker. That is a great invention device. To fix the app, it takes few programming lines. SONOS EXECUTIVES should invest in the app.  What is the use of having great devices if your app sucks.Moderator Note: Modified in accordance with the Community Code of Conduct.

I connected the LG 65QNED93A6A TV to the Sonos Beam Gen1 using HDMI eARC and it worked perfectly. When choosing Sonos Beam as the audio device in the audio settings with HDMI CEC enabled and Simplink, it worked fine.However, I was unable to switch the audio output from Sonos to the TV speakers or to connected Bluetooth TWS devices. When I selected another audio device (TV for example), the new device works for a few seconds, then automatically switched back to Sonos Beam. Therefore, I needed to disable Simplink every time I wanted to change the output. Enabling or disabling "AutoPlay" in the Sonos app did not affect the issue. It seems to me, that Sonos forced reconnects ever it detected TV connection. What I doing wrong?

Trying to perfect my sonos 300 positioning with limited room behind my couch. Any suggestions or is this fair positioning. Appreciate the guidance!  

I have Sonos Port connected to a Marantz AVR using PreAmp out RCA connectors and a pair of ERA 100s for rear speakers. The app says the Port is connected to my AVR but I am unable to get a signal to the Port or output to the speakers.Wondering if there is a setup issue here. Any help appreciated.

I have an Arc ultra with two Era 300 surrounds and while the system is functional when the surrounds are grouped with the arc ultra, the sound from them is modulated, by which I mean it gets quieter and then back up to normal volume, then quieter then back up to normal volume at a rate of about twice a second. This modulation happens with any sound source if the Era 300s are grouped with the arc ultra. However, if they're ungrouped they play normally with a consistent volume and there's no modulation effect at all so the problem is definitely associated with grouping them with the Arc Ultra. Has anyone else experienced this problem?

Anyone here have issues with Trueplay it starts of ok and just stops I get the follwing message: trueplay something went wrong we are unable to custom tune, both my IOS and Sonos app are updated, reset my router, I can't get it to work, I even deleted the app and reinstalled and I’m getting the same error. 

does anyone else have problems hearing speech on the sonos arc? even with speech enhancement on i still have to turn my volume up super loud for the speech scenes and then when theres action the system is way to loud so i have to keep turning it up and down constantly... its very annoying for the price you pay, plus i have two rear one speakers, but that only helps if the voice is coming from the back with the ambient noises, i have tried all settings the rear on full, the rear on ambient,  speech enhancement on, speech enhancement ofg, sub up, sub down! there is just not enough features on the app. i really hope sonos correct this in the very near future. especially for films like the titanic its the worst trying to hear what is being said.

Hello, I just upgraded my Arc ultra and 2 Era 300 to sub 4. Unfortunately the bass from sub is very weak even after Trueplay adjustments. Frankly speaking bass is better without sub4. Increasing sub volume to 11-12 gives similar bass experience than arc and era alone. Something is for sure not right here. I will be glad for any suggestions

Hi, please can you look into developing your portable speakers so that they can be paired to the arc soundbar to achieve a surround sound system. Getting power to rear speakers is not possible so a battery powered speaker pair would be a game changer and open so many more options to create a bespoke surround system. Would this not be a simple software patch for the portable speakers? Thanks 

Hello,New here and not exactly an audiophile but have a question about my setup!I have a new house with six passive B+W ceiling speakers in the living room / kitchen (I think potentially overkill with six) and a sonos beam 2 for the TV (and a One if needed). I need to buy an amp for the spakers. I’m unsure about spending the money on a Sonos Amp, but I do like the idea of everything being integrated. Especially if the Amp can use two speakers as the TV surround -that would be a game changer. But if I went down that route, does that completely rule out the other ceiling speakers for music listening (even when I’m not watching TV?) That would be a shame! I’ve seen that I would have to get a second amp for music, which I’m not going to do.I understand that the Amp may only be able to safely power 4 rather than all 6, but 4 would be better than just having 2 for music!Thanks!Tom

Hi all,I can't find an answer to this question that will work specially for my desired set-up so hoping for the community's guidance.I've just bought a BenQ TH585P projector and Beam gen 2 on the basis that I believe a matrix switch with ARC functionality can be used to deliver sound from the projector to the soundbar. This specific projector model doesn't have an ARC HDMI port.I've been playing around for ages and simply can't get audio from the soundbar. Please can I have your suggestions?Current set-up that's playing audio through projector's awful speakers:- matrix switch HDMI out 1 to projector - matrix switch HDMI out 2 with ARC toggled on to Beam soundbar- Firestick into matrix switch Seems pretty simple to me that this should work but clearly I'm wrong!Thanks in advance for your help,Jack 

I currently have a Beam 2 connected (HDMI eARC) to my TV with 2 x Play 1 set up as surrounds (additionally I have 2 x Roam 1 in a stereo pair in the same room).My son in law has just upgraded his Arc with an Arc Ultra and is giving me his old Arc.I am thinking of replacing the Beam 2 with the Arc (connected via HDMI eARC to my TV) and combining that with the 2 x Play 1s then using the Beam 2 stand alone behind the settee in the same room as an additional speaker.Is this possible? Will the Arc and Beam2 interfere with each other? or should I just use the beam elsewhere / sell it?

I have connected my beam gen 2 and my 2 era 100s to my Hisense tv, the hdmi is connected to the correct arc connection, the picture is fine for a while then goes off it’s very pixelated then freezes, when I switch the Sonos products off the sound works fine through the tv, I have tried different hdmi cables and the problems still there

Bonjour j'ai une playbar gen1 qui a toujours été relié à la TV avec la fiche optique sauf que je viens d'acheter une nouvelle télé et celle ci n'a pas de port optique.Comment je peux faire pour la relier à la télé ? Merci 

I have a Playbar, Sub, and two Play 1 speakers. Recently, although appearing connected in the app, the Sub and Play speakers have not worked - I only get sound through the Playbar. I’ve deleted all the speakers from the network, factory reset and then added again, but with no luck. The app says they’re connected, but I get no audio. Any suggestions as to what to try next?Thanks. 

I have Sonos arc + sub-mini + 2 ERA surrounds. Sonos arc is connected to LG TV UR8000AUA. when I play you tube videos - sound suddenly turns off. I need to go into tv sound settings to change the sound source. It will automatically switch back to ears sound source and then sound will come back.when I play Spotify music on tv the sound cuts off intermittently when the song plays.i have tried changing various settings but the issue never gets addressed. pls help

My arc volume is low when watching TV but perfect volume when listening to music.