Home theater

I bought a used playbar and Gen 1 sub, got both to flash green, but they won’t show up when I try to find them in with the app. I even plugged an Ethernet cable into the playbar and connected it to the router. Tried rebooting. Just no luck.If I can’t them to work I’m just going to return them. 

These two paired with Arc Ultra. Would i notice a huge drop off from the 300s? We don't watch a lot of movies so thinking I'm not missing much when it comes to Atmos? Thanks

Good evening everyone,I’ve been dealing with a well-known issue with the Sonos Beam for over a year now.The sound sometimes comes through metallic/robotic.I’ve contacted Sonos multiple times, and each time I’m asked to run various tests, even though this is a known issue with Sonos.I see many people on this forum with the same complaints—some of these posts are from three years ago!Sonos still states that there is no known resolution time. How can this be taking so long? So many examples of this issue have already been shared. Are there others still waiting for a solution to this problem?  

Hello all, now I'm interested in play audio in DTS via music or with my PS5 via optical to my Ray, until now I have been not able to play well, always only plays audio in Dolby Digital 5.1 and never in DTS, I have a 2023 LG TV with pass-through activated and always is DD 5.1, there's a solution?

I am attempting to have my Sonos one speakers set up as surrounds to my play bar but after they set up the left speaker shows as not connected and clearly I am not seeing them to adjust volume

My family watched Wicked last night on Xfinity broadcast 4K/Dolby Atmos on Samsung Q85 TV, Sonos ARC, 300s and sub.  App shows room only achieved Dolby 5.1.  Any ideas?Sound is set to eARC, TV tested in standard and bypass. IDK... help. This is too much tech and $$$ to fail to deliver.  Thanks in advance.

Hi,I currently have a Sonos Ray + Apple TV4K ethernet + a TV with HDMI ARC.I connected my Ray to the TV using Optical and it is extremely annoying as I have to change the airplay to the Sonos each time i watch a new video on the Apple TV.My plan is to buy a Beam Gen 2 which should solve my problem. My question is: will i be able to seamlessly continue using my Ray as a secondary speaker connected to the Beam ? That is, everything my Beam plays, my Ray also plays ? Thank you

Hey everyone,I purchased a new Hisense Canvas TV and will be connecting it to the Arc Ultra. Here is my question/dilemma regarding the ports. (1) the HDMI 1 Port is an eArc, 2.0 4K @60Hz (See pic). (2) the HDMI Ports 3 and 4 are 2.1, 4K @144HzShould the Arc Ultra plug into the HDMI 2.0 eArc (4K@60Hz) or the 2.1, 4K@144Hz for the best performance?Thanks for any help!MCK

HelloThe title of this post may sound contradictory to SOP (Standard Operational Procedure) guidelines. In most scenarios rebooting your network is a good idea. However, we want to help you get to the root cause of your issue as quickly as possible to determine a proper course of action. Here’s one scenario where your network may not be at fault:SituationSoundbar disconnects from your TV each time your power it up or upon powering it done.InvestigationYou open the app and the soundbar, sub and or surrounds are still shown in the app with no disconnect symbol ⚠ for soundbar and/or sub & surrounds.  If you can stream music to your soundbar it’s still on the network In this particular instance your soundbar and/or sub & surrounds have not lost connection with your network.Trouble ShootingThe trouble shooting should begin at the source which is the HDMI or optical connections between your TV and the soundbar  Check Sound Menu settings in the TV admin and correct if necessary. If no

Hi, I’ve just bought the Arc Ultra soundbar to stream music via bluetooth from my phone.Is there a way to connect via bluetooth to the brand new/never configured before arc ultra?I will mention that:I don’t have wi-fi in my place so can’t configure the sound bar which sims to need it for configuration. Yes, I’ve noticed the bluetooth button on the back of Arc but it does nothing after pressing for a few seconds (no sound, no blue blinking light, no new bluetooth device ready for pairing visible).

We lost the entire system in the app...we have since readded the ERA 100’s and they show in the system but despite multiple resets we cannot get the app to find nor add the Ultra arc despite going through the instructions and it telling us that it has been added...any help would be appreciated

I just got an arc ultra.  Connected through a regular arc port.  I cannot tell if the spatial effects are working correctly.  Is there a way to test this?  Like a youtube video with sounds that ping around the room?

How can you connect Ray sound bar to new tv with no optical input

Greetings,I have the Sonos Playbar Model 48, OS: S2, Version 17.0 (build) 85.0-64200) Hardware version 1.9.1.10-2.2It’s connected to my TCL C745 4K QLED TV (Android TV OS Version 12, security patch 5 May 2024 (I probs need to update that) Kernal 5.4.233+I have the Optical out connected from the TV to the Playbar (as it does not have HDMI).I also have an Amazon Fire TV Stick - Fire OS 8.1.3.7 (RS8137/2904) Fire TV Home Version 7201001.1 connected to the TV via HDMI and connected via a Network cable into the official Amazon Fire TV adaptor.Ok, that’s all the numbers out of the way.So, I use the Fire TV for everything, When I pause Netflix or Prime for any longer than about 5 minutes, when I come back to resume (press play on the Fire TV remote again). The volume is gone. I have to press the volume up button a few times before it comes back.I have gone through all three devices and ensured any sleep timers are off.My TV has its default output set to Optical.My Fire TV has its Sound and Vo

I noticed since a month that my Sub Mini disconnects from internet or doesn't play the room content (it is configurated well), like ones a week and I need to wait like 1hr to it auto-connect again or I restart it manually and takes like 5-10min to connect, I followed all the steps from articles of support and nothing and I know that Sonos speakers make a mesh for others products nearby (except the Era 100 and Era 300) so my Ray makes one, right?Also I have my router that extends the wifi signal from the original router, but also the signal provided by the original router can reach a bit of signal so sometimes it connects to it and not to the router extender or makes a rarely configuration, so one Era 100 and Sub connects to the original and the another Era 100 to the mesh of the Ray and the Ray to the original router so it's very strange and with this sometimes sounds normal (good) but sometimes it sounds with interference or don’t sound. The router extender is a meter of distance from

I have an Arc/Sub 3/Era 300 home theater system and i’m having a lot of problems with performance. will connecting every speaker to ethernet help? Right now only the Arc is wired.

The audio from my Optoma projector to my Sonos Beam stopped working during an update on June 10.  I use an audio extractor which I verified still gives me sound on other devices, but my Sonos system does not work anymore. Is Sonos aware of this issue? Are they working on a patch to fix it? 

My couches are either side of the tv, running perpendicular with the soundbar. I am wondering which era model would be more forgiving as I'll be putting them behind one of the couches? Other option i have is to move the couch all the way back to the window, about 15ft from the tv and place the surrounds behind me there.

Looking for people's thoughts. I only have the budget at the moment for either 300s to go with my Arc Ultra or a sub mini and era 100s. What goes better in people's opinions? Thanks

I don’t know what’s causing this, but my middle channel sound coming from my arc ultra is not loud enough. I’ve done everything I can do to try and get some clear and louder dialogue but nothing has worked. My regular arc sounds louder and clearer. My ultra almost sounds muffled and I’ve enhanced the speech enhancement to max. Any suggestions or did I get a defective ultra? I purchased this when they opened up the pre orders. 

Watching TV and Sonos just quits working 

He cambiado de compañia de telefono, he cambiado el wifi. Ahora no se me conecta la barra beam. He probado de todas las maneras posibles que se. Ahora no puedo poner musica con el movil tampoco. Gracias

Hi there, I am looking at purchasing a BenQ W1800 projector for a little cinema project in my storage unit. I currently have 2 x Sonos Era 300 and a Sonos Arc Ultra, and a Panasonic Blu Ray player.  My question is, what is the best way of setting this up? The projector will be ceiling mounted some distance from the screen, and Sonos Arc Ultra, so I am wondering how best to connect it all up. I am aware HDMI cables only work up to a relatively short distance? Therefore, how would you recommend connecting the Sonos Arc Ultra to the projector, and would it need a HD Fury or something similar to convert the audio signal to eARC? Or is it easier to look at doing it via an AVR?  Any help would be much appreciated, thank you!  

Hello everyone.I have a setup consisting of the following: Sonos Arc UltraSonos Sub Mini2x Sonos Era 100LG OLED C4DUNE HD Pro 8K PlusXbox Series XPS5 Pro All system components are updated to the latest software version.About a month ago, I noticed a strange sound. It’s very similar to a signal interference noise that lasts for about a second or less on the Arc Ultra. It can occur once every 30 minutes, sometimes once an hour. There's no pattern to when it happens. It’s like a static beep lasting a second or less. It’s not heard on any of the other system components. All devices have been stationary — nothing was moved or touched. There’s no visible damage to any of the devices.When watching movies or series, if I hear this sound and rewind to the same moment, the sound isn’t there anymore. This sound also occurs when I turn off the TV, after a few minutes of turning off the sound may also occur. Up to 10 minutes after turning off the sound may appear. This means the issue isn’t with th

I’ve upgraded my tv and so have changed Sonos soundbar to HDMI e-arc with ir signal to use Samsung tv remote.issue is that I have a Sonos play as single rear speaker grouped to use sometimes for movies etc. with optical setup the sync was perfect. With hdmi setup I have the 75ms delay that sounds terrible with soundbar 10 foot in front and single Sonos play 3 feet behind me.help please