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Sonos with google assistant not working for playing music anymore


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61 replies

  • Lyricist III
  • 8 replies
  • May 7, 2023

It do not have the trust anymore Sonos is capable or willing to fix this, or has the faintest goodwill at Google to get it fixed by them!

Are there any alternatives to link Google and Sonos products? I am thinking of buying a Google Nest Mini or a JBL speaker. Someone any experience?

 

Has Sonos any guts to give an honest reply on such a question??? 

 


  • Lyricist II
  • 4 replies
  • May 7, 2023

A few years ago, there was an issue between Samsung/Deezer on their Multiroom platform, with Samsung giving little or no feedback to its customers. The music stream with Deezer ended abruptly with no explanation or notice whatsoever. With Sonos/Google currently in a legal spat, I fear that the current problem with Google Assist on the Sonos speakers will drag on to the detriment of customers who paid a premium to have this facility on their speakers. I hope Sonos prove me wrong, but with the lack of communication to date, I fear the worst!

As we say here in Africa – when elephants fight, it’s the grass that suffers!   


  • Lyricist III
  • 8 replies
  • May 8, 2023
Janr wrote:

It do not have the trust anymore Sonos is capable or willing to fix this, or has the faintest goodwill at Google to get it fixed by them!

Are there any alternatives to link Google and Sonos products? I am thinking of buying a Google Nest Mini or a JBL speaker. Someone any experience?

 

Has Sonos any guts to give an honest reply on such a question??? 

 

No answer yet....


Forum|alt.badge.img

Up ? No news from SONOS about the outage ? If no response in 5 days a ask a refund for all my new Sonos devices for 15k € ! 


  • Lyricist III
  • 8 replies
  • May 8, 2023

GA werkt bij mij weer 


Corry P
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  • Sonos Staff
  • 8581 replies
  • Answer
  • May 8, 2023

Hi @wildfire6522 et al

This issue has now been resolved.


  • Lyricist II
  • 4 replies
  • May 11, 2023

Works 100%.


  • Contributor I
  • 3 replies
  • May 12, 2023

Not okay for me yet, I've tried readding the Google Assistant to my Sonos one, didn't help.
I can start the music from my NAS, but pausing it via 'Hey Google, Pause' doesn't do it.

'currently nothing is playing' 

 

What should I do ? Update firmware or so?


Tenhoursson wrote:

Not okay for me yet, I've tried readding the Google Assistant to my Sonos one, didn't help.
I can start the music from my NAS, but pausing it via 'Hey Google, Pause' doesn't do it.

'currently nothing is playing' 

 

What should I do ? Update firmware or so?

The original issue has definitely been resolved.  You probably have a new issue.  I’d create a new thread so your issue doesn’t get lost.


Airgetlam
  • 42672 replies
  • May 12, 2023

I’d also suggest that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.


  • Contributor I
  • 3 replies
  • May 13, 2023
InstantKarma2 wrote:
Tenhoursson wrote:

Not okay for me yet, I've tried readding the Google Assistant to my Sonos one, didn't help.
I can start the music from my NAS, but pausing it via 'Hey Google, Pause' doesn't do it.

'currently nothing is playing' 

 

What should I do ? Update firmware or so?

The original issue has definitely been resolved.  You probably have a new issue.  I’d create a new thread so your issue doesn’t get lost.

Thanks

 

I opened this thread, let’s hope it gets some suggestions!

 

 


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