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Sonos with google assistant not working for playing music anymore

W
Userlevel 1

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.

If I go into the app on my phone and select what to play, it will start playing on the speaker.

Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.

I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

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Best answer by Corry P 8 May 2023, 17:11

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61 replies

T

So is it gonna get fixed or what the hell Sonos?

Corry P
Userlevel 7
Badge +18

Hi @wildfire6522 et al

This issue has now been resolved.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Ken_Griffiths

It’s still shown as being broken @Manu84 - see here: 

https://status.sonos.com

The Sonos status site usually updates when these things get fixed. I would maybe report the matter to Google too, as it might be an issue at their end… it might help to hurry things along (perhaps🤔?).

D

I thought I bought a premium brand and was expecting premium service. Either fix it asap and if you can’t, then communicate…

F
Userlevel 1
Badge

I hope Sonos will fix it very soon, quite a frustrating issue :(
I have the same issue on my Sonos Beam v2, started around a week ago or so :(

Is it a Sonos fault or a Google fault? Sure it’s a pain, but it’s not necessarily Sonos being slow to fix it. 

As far as I understand, it happened after a Sonos update, and everything was working fine before the update, so I believe its a Sonos fault.

J
Userlevel 1

Hey Sonos,

A) when it's the software do a roll back to 15.1

 B) If it is Google that never bring the GA available again,

Please tell!

C) If the only solution is buying a Google speaker then inform us.

D) If you can fix it Please clarify and update us about when a fix will be available.

E) as long as Nothing is known about a fix, remove the marketing info, such as this: https://www.sonos.com/nl-nl/google-assistant

 

 

 

 

 

 

S

This is unacceptable. The Sonos is now basically useless. It has been a few days with no solution and no explanation or ETA. I'm never buying a Sonos again

Ken_Griffiths

See this Sonos services status link (it shows there is a known issue) ;

https://status.sonos.com

F
Userlevel 1
Badge

I hope Sonos will fix it very soon, quite a frustrating issue :(
I have the same issue on my Sonos Beam v2, started around a week ago or so :(

H
Userlevel 3
Badge

See this Sonos services status link (it shows there is a known issue) ;

https://status.sonos.com

This tells us nothing on when the issue will be fixed. Appears Sonos disabled Google Assistant's function to playing music in favor of their own proprietary Sonos Voice Control. I see no explanation for this and no update necessary to disable a feature. Will be sending all of my Sonos equipment back to Sonos with demand letter and warranties claim.

F

The whole reason for using the assistant is to avoid using an app... and the Sonos app isn't great IMO. Can't even google cast from another app now too. 

 

No idea why it would take so long to fix this... and no ETA I can see on when it will be be fixed. Unfortunately that doesn't say much for Sonos support.

D

This feels pretty similar to when Google took away the ability cast directly from the youtube music app (formerly Google music app) to sonos. 

I'm pretty sure it was part of the legal spat they are in. I wouldn't be shocked if this isn't an accident. If I'm wrong you can't blame me for losing confidence in the product and service. 

P

Same here…. Sonos Move with google assistant and music. 
Although not sure, I remember Sonos had an update recently and perhaps it happened following the update. 
Anyways, super annoying. Now using airplay.

Need a fix soon.

M
Userlevel 3
Badge +5

I don’t care if Sonos is aware of this issue, this is so unrreliable. Airplay also keeps stopping randomly so I don’t know what kind of poor software is this. Very disappointing  

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Corry P
Userlevel 7
Badge +18

Hi @haloweenhamster 

I just checked our records and we seem to think you are in the US - please update your location in your Sonos account profile by logging in at https://www.sonos.com/login.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
M
Userlevel 3
Badge +5

Ad me to the list, same thing happens with Google Assistant on  my Roam, I ask for music, says playing XXX  but nothing plays,  so frustrating and disappointing. Removing Google Assistant and re adding it again too many times  didn’t make any difference, sadly    

La discapacidad visual no es ningún impedimento, a disfrutar Bros
106rallye
Userlevel 7
Badge +17

Sonos is aware of the problem. It seems to affect all users. I’d say there’s no need to keep mentioning it affects you too.

B

I have two SONOS One Gen 2 speakers.  As of a week ago, same result as others in this thread.  Ask Google Assistant to play a song; Google Assistant responds okay..but no music, just silence.  This is the same problem with YouTube Music, Spotify and Sonos Radio.  But if I switch to Alexa, everything (except YouTube Music) works normally.  No problem.  Also, no problem with asking Google for the time or weather, etc. or streaming music using my cellphone and Google Assistant.

K
Userlevel 2
Badge

Same problem here since a couple of days, on both my Sonos systems running on S1 receptively S2, when trying to initiate my linked services TuneIn and Spotify through the Google assistant. She responds that she will initiate the service, but nothing happens.

E

Same problem here as well. Not sure, but it might have started with the latest Sonos upgrade that I made recently on my system. Strange thing is that if i want Google Assistant to turn of music it works ok (music stops playing)

As Ken Griffiths stated it´s a known problem, so lets hope for a quick fix

106rallye
Userlevel 7
Badge +17

About what? A daily message that it is still not fixed? Would that help?

H
Userlevel 3
Badge

See this Sonos services status link (it shows there is a known issue) ;

https://status.sonos.com

This isn't an answer! We already know about Sonos' vague claim, or at least that's what Sonos wants everyone to think. Starting to appear Sonos deliberately disabled the voice control feature of Google Assistant due to their quick and lame attempt to get people to use the extremely inferior Sonos Voice Control. By the way, SVC doesn't load anyway.

N
Userlevel 7
Badge +18

I hope Sonos will fix it very soon, quite a frustrating issue :(
I have the same issue on my Sonos Beam v2, started around a week ago or so :(

Is it a Sonos fault or a Google fault? Sure it’s a pain, but it’s not necessarily Sonos being slow to fix it. 

H
Userlevel 3
Badge

Sonos is aware of the problem. It seems to affect all users. I’d say there’s no need to keep mentioning it affects you too.

Wrong, the whole point of a user community - to see how many users are being affected. They'd love to keep you from knowing the true number actually affected and pissed off.

H
Userlevel 3
Badge

I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

Appears Sonos disabled feature to get users over to their copyright stealing Sonos Voice Control. Sonos is so bold as to say on their website "Hey Sonos" activate their SVC.

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