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Sonos with google assistant not working for playing music anymore

W
Userlevel 1

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.

If I go into the app on my phone and select what to play, it will start playing on the speaker.

Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.

I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

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Best answer by Corry P 8 May 2023, 17:11

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61 replies

T

Not okay for me yet, I've tried readding the Google Assistant to my Sonos one, didn't help.
I can start the music from my NAS, but pausing it via 'Hey Google, Pause' doesn't do it.

'currently nothing is playing' 

 

What should I do ? Update firmware or so?

The original issue has definitely been resolved.  You probably have a new issue.  I’d create a new thread so your issue doesn’t get lost.

Thanks

 

I opened this thread, let’s hope it gets some suggestions!

 

 

Airgetlam

I’d also suggest that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
I
Userlevel 1

Not okay for me yet, I've tried readding the Google Assistant to my Sonos one, didn't help.
I can start the music from my NAS, but pausing it via 'Hey Google, Pause' doesn't do it.

'currently nothing is playing' 

 

What should I do ? Update firmware or so?

The original issue has definitely been resolved.  You probably have a new issue.  I’d create a new thread so your issue doesn’t get lost.

T

Not okay for me yet, I've tried readding the Google Assistant to my Sonos one, didn't help.
I can start the music from my NAS, but pausing it via 'Hey Google, Pause' doesn't do it.

'currently nothing is playing' 

 

What should I do ? Update firmware or so?

G

Works 100%.

Corry P
Userlevel 7
Badge +18

Hi @wildfire6522 et al

This issue has now been resolved.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J
Userlevel 1

GA werkt bij mij weer 

A
Badge

Up ? No news from SONOS about the outage ? If no response in 5 days a ask a refund for all my new Sonos devices for 15k € ! 

J
Userlevel 1

It do not have the trust anymore Sonos is capable or willing to fix this, or has the faintest goodwill at Google to get it fixed by them!

Are there any alternatives to link Google and Sonos products? I am thinking of buying a Google Nest Mini or a JBL speaker. Someone any experience?

 

Has Sonos any guts to give an honest reply on such a question??? 

 

No answer yet....

G

A few years ago, there was an issue between Samsung/Deezer on their Multiroom platform, with Samsung giving little or no feedback to its customers. The music stream with Deezer ended abruptly with no explanation or notice whatsoever. With Sonos/Google currently in a legal spat, I fear that the current problem with Google Assist on the Sonos speakers will drag on to the detriment of customers who paid a premium to have this facility on their speakers. I hope Sonos prove me wrong, but with the lack of communication to date, I fear the worst!

As we say here in Africa – when elephants fight, it’s the grass that suffers!   

J
Userlevel 1

It do not have the trust anymore Sonos is capable or willing to fix this, or has the faintest goodwill at Google to get it fixed by them!

Are there any alternatives to link Google and Sonos products? I am thinking of buying a Google Nest Mini or a JBL speaker. Someone any experience?

 

Has Sonos any guts to give an honest reply on such a question??? 

 

106rallye
Userlevel 7
Badge +17

I do think Sonos communicates what they know: there is a problem. I trust they are doing their best to solve this. Giving us an eta and having to renege on it would be worse than this.

D

I spoke with support. They were unable to provide me with any information regarding when this is expected to be fixed. 

S

What the heck… how has this been a known issue for so long now without a fix.  Super frustrating and really deters me from buying into this, or any “smart” ecosystem any further.  I paid a premium for these features, and there’s plenty of better sounding speakers out there.

I
Userlevel 1

I feel like a great deal of the frustration is due to the lack of communication.   Right now everyone is left in the dark with no idea what’s wrong, when it will be fixed, or even if it will be fixed.  This breeds paranoid, especially given the legal issues between Sonos and Google, and recent comments by the CEO about dropping support for Google Assistant on newer products.

Clearly staff from Sonos are monitoring this thread.   A few simple answers would go a long way in helping your customers.

  1.  Why did it stop working?  Nothing too technical.  Is it just a bug accidentally introduced?  Is a server down?  Did Google change an API? Is there some legal issue? It shouldn’t be too hard to distill the issue down into a single sentence.
  2. What is being done to resolve the issue?
  3. When do you expect the issue to be resolved?

 

 

Corry P
Userlevel 7
Badge +18

Hi @haloweenhamster 

I just checked our records and we seem to think you are in the US - please update your location in your Sonos account profile by logging in at https://www.sonos.com/login.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
106rallye
Userlevel 7
Badge +17

@haloweenhamster Your messages do not make any sense (and seem unrelated to the subject of the thread). For what do you have to pay Sonos? Youtube?

Are the app and your profile on the Sonos website set to the Uk?

H

Don't have a choice of website through a pop-up in the Sonos app

melvimbe

I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

Appears Sonos disabled feature to get users over to their copyright stealing Sonos Voice Control. Sonos is so bold as to say on their website "Hey Sonos" activate their SVC.

 

What copyright are you accusing Sonos of stealing?  Pretty sure you’re not suggesting Google has a copyright on the word ‘Hey’, but nothing in your post suggests anything else.

As far as ‘appearances’, I don’t think Sonos would disable the feature but try and pretend it’s just a bug that they can’t resolve.  They have been pretty straight forward about announcing disabled features in the past, including one this week, so it doesn’t really line up.  And it’s really not that far out of line for some of these changes to take quite some time to resolve, particularly when multiple companies are involved and at least one of them isn’t that interested in the feature to begin with. 

I’m not suggesting that anyone shouldn’t be unconcerned about this, ask questions, or push to get it fixed faster, but conspiracy theories don’t make a lot of sense here.

I would hazard a guess that it's to try & get people to pay for their premium service, I want to play music so rather than using YouTube via Google assistant I used the Sonos app, went to skip a track & that feature isn't available unless you upgrade at $7 something a month (I'm in the UK and they can't even be bothered to show local currency)

 

You’re guessing that Sonos is trying to get people to buy a Sonos radio subscription by disabling GA but pretending it’s a bug?  If that were the case, why does Sonos voice work with Apple, Amazon and the other non-Sonos services? Why not disable Alexa as well?

 

As far as the currency goes, make sure you’re hitting the UK site and not the US. 

https://www.sonos.com/en-gb/sonos-radio-hd

 

 

 

Danny
H

I would hazard a guess that it's to try & get people to pay for their premium service, I want to play music so rather than using YouTube via Google assistant I used the Sonos app, went to skip a track & that feature isn't available unless you upgrade at $7 something a month (I'm in the UK and they can't even be bothered to show local currency)

A
Badge

Same for me on all my Sonos devices.

All my Sonos devices are up to date (3 Arc & 2 Beam with Google assistant) bought yesterday and not usable with Google assistant to play music (the only feature I use …)

SONOS, 12 days to fix this little bug ??? For this price, please hire 1 more dev (Google assistant specialist) for 1 day to debug this !

I hope it wil be fixed soon ! 

106rallye
Userlevel 7
Badge +17

Things can go wrong. Why the distrust and paranoia about Sonos (about Google I would maybe understand).

H
Userlevel 3
Badge

I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

Appears Sonos disabled feature to get users over to their copyright stealing Sonos Voice Control. Sonos is so bold as to say on their website "Hey Sonos" activate their SVC.

H
Userlevel 3
Badge

I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

Sonos would prefer that customers use their proprietary 'Sonos Voice Control' as they've now changed their marketing on their website for Google Assistant & Alexa to state " Hands Free Help" instead of voice control. They don't even use the proper designation of "Hey Google". Sonos website using the old "OK Google" reference. For SVC, they're stealing from Google and using "Hey Sonos". Clearly, not meant to incite copyright violation.

H
Userlevel 3
Badge

Sonos is aware of the problem. It seems to affect all users. I’d say there’s no need to keep mentioning it affects you too.

Wrong, the whole point of a user community - to see how many users are being affected. They'd love to keep you from knowing the true number actually affected and pissed off.

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