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Sonos with google assistant not working for playing music anymore

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61 replies

N
Userlevel 7
Badge +18

I hope Sonos will fix it very soon, quite a frustrating issue :(
I have the same issue on my Sonos Beam v2, started around a week ago or so :(

Is it a Sonos fault or a Google fault? Sure it’s a pain, but it’s not necessarily Sonos being slow to fix it. 

F
Userlevel 1
Badge

I hope Sonos will fix it very soon, quite a frustrating issue :(
I have the same issue on my Sonos Beam v2, started around a week ago or so :(

Is it a Sonos fault or a Google fault? Sure it’s a pain, but it’s not necessarily Sonos being slow to fix it. 

As far as I understand, it happened after a Sonos update, and everything was working fine before the update, so I believe its a Sonos fault.

F

The whole reason for using the assistant is to avoid using an app... and the Sonos app isn't great IMO. Can't even google cast from another app now too. 

 

No idea why it would take so long to fix this... and no ETA I can see on when it will be be fixed. Unfortunately that doesn't say much for Sonos support.

D

This feels pretty similar to when Google took away the ability cast directly from the youtube music app (formerly Google music app) to sonos. 

I'm pretty sure it was part of the legal spat they are in. I wouldn't be shocked if this isn't an accident. If I'm wrong you can't blame me for losing confidence in the product and service. 

J
Userlevel 1

Hey Sonos,

A) when it's the software do a roll back to 15.1

 B) If it is Google that never bring the GA available again,

Please tell!

C) If the only solution is buying a Google speaker then inform us.

D) If you can fix it Please clarify and update us about when a fix will be available.

E) as long as Nothing is known about a fix, remove the marketing info, such as this: https://www.sonos.com/nl-nl/google-assistant

 

 

 

 

 

 

T

So is it gonna get fixed or what the hell Sonos?

M
Userlevel 3
Badge +5

I don’t care if Sonos is aware of this issue, this is so unrreliable. Airplay also keeps stopping randomly so I don’t know what kind of poor software is this. Very disappointing  

La discapacidad visual no es ningún impedimento, a disfrutar Bros
D

I thought I bought a premium brand and was expecting premium service. Either fix it asap and if you can’t, then communicate…

106rallye
Userlevel 7
Badge +17

About what? A daily message that it is still not fixed? Would that help?

H
Userlevel 3
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See this Sonos services status link (it shows there is a known issue) ;

https://status.sonos.com

This tells us nothing on when the issue will be fixed. Appears Sonos disabled Google Assistant's function to playing music in favor of their own proprietary Sonos Voice Control. I see no explanation for this and no update necessary to disable a feature. Will be sending all of my Sonos equipment back to Sonos with demand letter and warranties claim.

H
Userlevel 3
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See this Sonos services status link (it shows there is a known issue) ;

https://status.sonos.com

This isn't an answer! We already know about Sonos' vague claim, or at least that's what Sonos wants everyone to think. Starting to appear Sonos deliberately disabled the voice control feature of Google Assistant due to their quick and lame attempt to get people to use the extremely inferior Sonos Voice Control. By the way, SVC doesn't load anyway.

H
Userlevel 3
Badge

Sonos is aware of the problem. It seems to affect all users. I’d say there’s no need to keep mentioning it affects you too.

Wrong, the whole point of a user community - to see how many users are being affected. They'd love to keep you from knowing the true number actually affected and pissed off.

H
Userlevel 3
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I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

Sonos would prefer that customers use their proprietary 'Sonos Voice Control' as they've now changed their marketing on their website for Google Assistant & Alexa to state " Hands Free Help" instead of voice control. They don't even use the proper designation of "Hey Google". Sonos website using the old "OK Google" reference. For SVC, they're stealing from Google and using "Hey Sonos". Clearly, not meant to incite copyright violation.

H
Userlevel 3
Badge

I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

Appears Sonos disabled feature to get users over to their copyright stealing Sonos Voice Control. Sonos is so bold as to say on their website "Hey Sonos" activate their SVC.

106rallye
Userlevel 7
Badge +17

Things can go wrong. Why the distrust and paranoia about Sonos (about Google I would maybe understand).

A
Badge

Same for me on all my Sonos devices.

All my Sonos devices are up to date (3 Arc & 2 Beam with Google assistant) bought yesterday and not usable with Google assistant to play music (the only feature I use …)

SONOS, 12 days to fix this little bug ??? For this price, please hire 1 more dev (Google assistant specialist) for 1 day to debug this !

I hope it wil be fixed soon ! 

H

I would hazard a guess that it's to try & get people to pay for their premium service, I want to play music so rather than using YouTube via Google assistant I used the Sonos app, went to skip a track & that feature isn't available unless you upgrade at $7 something a month (I'm in the UK and they can't even be bothered to show local currency)

melvimbe

I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

Appears Sonos disabled feature to get users over to their copyright stealing Sonos Voice Control. Sonos is so bold as to say on their website "Hey Sonos" activate their SVC.

 

What copyright are you accusing Sonos of stealing?  Pretty sure you’re not suggesting Google has a copyright on the word ‘Hey’, but nothing in your post suggests anything else.

As far as ‘appearances’, I don’t think Sonos would disable the feature but try and pretend it’s just a bug that they can’t resolve.  They have been pretty straight forward about announcing disabled features in the past, including one this week, so it doesn’t really line up.  And it’s really not that far out of line for some of these changes to take quite some time to resolve, particularly when multiple companies are involved and at least one of them isn’t that interested in the feature to begin with. 

I’m not suggesting that anyone shouldn’t be unconcerned about this, ask questions, or push to get it fixed faster, but conspiracy theories don’t make a lot of sense here.

I would hazard a guess that it's to try & get people to pay for their premium service, I want to play music so rather than using YouTube via Google assistant I used the Sonos app, went to skip a track & that feature isn't available unless you upgrade at $7 something a month (I'm in the UK and they can't even be bothered to show local currency)

 

You’re guessing that Sonos is trying to get people to buy a Sonos radio subscription by disabling GA but pretending it’s a bug?  If that were the case, why does Sonos voice work with Apple, Amazon and the other non-Sonos services? Why not disable Alexa as well?

 

As far as the currency goes, make sure you’re hitting the UK site and not the US. 

https://www.sonos.com/en-gb/sonos-radio-hd

 

 

 

Danny
H

Don't have a choice of website through a pop-up in the Sonos app

106rallye
Userlevel 7
Badge +17

@haloweenhamster Your messages do not make any sense (and seem unrelated to the subject of the thread). For what do you have to pay Sonos? Youtube?

Are the app and your profile on the Sonos website set to the Uk?

Corry P
Userlevel 7
Badge +18

Hi @haloweenhamster 

I just checked our records and we seem to think you are in the US - please update your location in your Sonos account profile by logging in at https://www.sonos.com/login.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
I
Userlevel 1

I feel like a great deal of the frustration is due to the lack of communication.   Right now everyone is left in the dark with no idea what’s wrong, when it will be fixed, or even if it will be fixed.  This breeds paranoid, especially given the legal issues between Sonos and Google, and recent comments by the CEO about dropping support for Google Assistant on newer products.

Clearly staff from Sonos are monitoring this thread.   A few simple answers would go a long way in helping your customers.

  1.  Why did it stop working?  Nothing too technical.  Is it just a bug accidentally introduced?  Is a server down?  Did Google change an API? Is there some legal issue? It shouldn’t be too hard to distill the issue down into a single sentence.
  2. What is being done to resolve the issue?
  3. When do you expect the issue to be resolved?

 

 

S

What the heck… how has this been a known issue for so long now without a fix.  Super frustrating and really deters me from buying into this, or any “smart” ecosystem any further.  I paid a premium for these features, and there’s plenty of better sounding speakers out there.

D

I spoke with support. They were unable to provide me with any information regarding when this is expected to be fixed. 

106rallye
Userlevel 7
Badge +17

I do think Sonos communicates what they know: there is a problem. I trust they are doing their best to solve this. Giving us an eta and having to renege on it would be worse than this.

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