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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26491 Topics
H
HenryjamiesonContributor I
asked in Portable speakers
not skipping spotify track

Hi all - for the last few days my Sonos Roam will no longer skip Spotify tracks when I ask it (‘this action is not supported), and secondly it stopped playing sleep sounds on loop (even when I ask it to loop it, and it confirms this is done and memorised). Anyone else having the same problems and/or troubleshoot suggestions? Henry

1
Corry P
1 year ago
F
FrancisRogerContributor II
asked in Controllers and Music services
Updating whilst units are in different locations

HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

6
106rallye
1 year ago
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Kenny MContributor I
asked in Home theater
tv volume

Hi, I have the playbar for the tv and play ones added for the surround, the sound is still coming from the speakers, but I can no longer use the remotes for adjusting the volume, it still works with the app though, anything I can do to fix this problem ?  Thanks 

1
AjTrek1
1 year ago
C
CoHaggContributor I
asked in Home theater
Lost Speaker using Trueplay

Hi All, I wanted to revive a topic from a few years ago about trueplay “loosing” a speaker during tuning. I upgraded my family room setup with an arc that replaced a beam. I went through the steps of disconnecting the surround and sub from the beam which I loved to another room. I then added the arc and the associated surround components. When I listen everything seems to be playing. However when I go to tune I get a “lost speaker” as shown on the screenshot attached. I went through multiple total reboots of my WiFi and the speakers per previous suggestions but it doesn’t seem to help. I submitted a diagnostic 137804396. Any insight would be appreciated!!  

3
M
1 year ago
J
jordan572Contributor I
posted in Components and Architectural
Sonos sub connectivity issue

Hi there, I recently purchased a Sonos Sub to pair with a Sonos amp powering 4 ceiling speakers in my garage. The amp is located in the house in an entertainment cabinet about 40-50 feet away from the sub. Long story short, I could not maintain connection for more than a few minutes, I moved the sub indoors into the house closer to the amp and all would work flawlessly. I reached out to tech support and was told the distance between the amp and sub was too far so I returned the sub. Is there any option I have? Would a Sonos boost help? I really liked what the sub added in the garage but it simply will not connect. I can not relocate the amp as all wiring is in wall. Any help would be appreciated!

5
buzz
1 year ago
C
CamaronContributor I
asked in Components and Architectural
sonos port connection help

100% newbie here. just moved into a house that has 6 ceiling speakers in the back patio and I bought the Sonos port and I have a Denon AVR-4306. how can I connect them to get sound from the app to the speakers? thanks for your help 

8
C
1 year ago
F
flisstophContributor I
asked in Home theater
Setting up Beam with Toshiba TV

We've just got our first Sonos speaker (Gen 2 Beam) and are trying to connect it to our Toshiba 32ll3c63db TV.We're at the point on the app set up where it says 'use your TV remote to turn on audio out in settings'We have changed the audio output to HDMI ARC but it just says audio out is not connected l. Any ideas?! 

1
G
1 year ago
H
HelloJefContributor I
posted in Home theater
update, Sonos sub mini

Hello everyone,I bought the Home cinema setArc / 2x sub mini / 2x Era 300I bought  2 sub mini because one big sub doesn’t look good (and because I can’t hide it ) in my living room.My question is, will there be an update to install 2 sub mini’s to my Arc?

2
H
1 year ago
A
Aussie GritContributor I
asked in Speakers
Play:1 speakers increase volume suddenly without any human input

As per title -  Play:1 speakers increase volume suddenly without any human input.Can be on spotify or radio.net and suddenly volume increases significantly and remains at the higher level until human intervention.Only seems to occur once a day - am I missing something?

1
Alex.L
1 year ago
S
SealwindContributor I
posted in Speakers
sonos lights

I have many sonos speakers. On my Sonos Ones…sometimes the light on one is brighter than the other. Has anyone experienced this? Is it a warning of system and/or network issues? thanks for reading 

1
Ken_Griffiths
1 year ago
M
mileschTrending Lyricist I
posted in Portable speakers
Roam Stereo Pair issues

I got my Roam pair today and they sound great.  However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker.  Later I took them in and plugged them in, did not see the turning off issue while they were charging.  When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them.  Anyone else seeing this?  Any ideas?

63
Ken_Griffiths
1 year ago
Y
YazContributor I
asked in Speakers
compatibilité sonos one sl avec ?

Je possède une sonos one sl et j'aimerais l'associé avec une play 3 et par la suite une move. Est ce possible ? Merci d'avance. 

1
Airgetlam
1 year ago
A
Anonymous
posted in Speakers
sonos 5 cant update

I keep trying but doesn’t update. The other Sonia 5 works fine

2
Alex.L
1 year ago
W
warnie7Contributor I
posted in Components and Architectural
Why am i getting no audio from Sonos Port

My Sonos Port is connected to my dac using coax cable. I’m practically using the port as a streamer. This is the first time in over 2 years I’ve had playback issues. Called audio store I bought it from and spoke to a friend. They both are also having the same issue. What is Sonos saying the issue is. 

12
Corry P
1 year ago
K
KarimgContributor I
asked in Components and Architectural
Port digital output lacking treble

Hello,my recently acquired port seems ti be a little dull when I connect it to myself Audiolab DAC .I’m a sonos owner for more than 15 years now . I A/B compared myself old sonos connect plug in the COAX1 of my DAC and myself PORT connected to the COAX2 port.Everything is OK with te connecte but the PORT seems to be muffled. The cymbals sound level is very low compared to the connect sound. With the RCA output there is no problem. I also swapped the DAC input , same problem.The output setup of both sonos is fixed volume. Did you notices this problem and did you fixed it?Thanks. 

13
Corry P
1 year ago
F
forebittclashContributor I
posted in Speakers
Playing from Spotify starts on all speakers for a split second, then goes to just one

I’m running into an issue playing music from Spotify both through the Spotify app as well as the Sonos app.  I have 2 rooms, each with 2 Sonos One Ls and 1 Sub mini.  I combine those together to be “Bathroom + Bedroom”.  I will start playing a song from Spotify through Sonos, select both rooms together and when I hit play I get a split second of the song on all speakers and subs, and then it goes down to just one.  It will eventually come out on all of them but can take upwards of 30-45 seconds.  And if I skip a song, the whole process starts over.It is not possible for me to run ethernet to any of the speakers at their locations, so I bought a boost and put it just one room away.  This exhibited the same behavior (all speakers were showing as WM: 0).  So I unplugged it and just went back to wireless.Today I tried using both Sonos Radio and YouTube Music.  Neither of these services exhibit the same behavior.  They are extremely fast and responsive to starting, pausing, and skipping mus

12
Corry P
1 year ago
F
FluffstuffContributor I
asked in Home theater
sonos beam disconnects from phone

Just my IPhone disconnects from my beam at least once a day when I use it.  I have it connected to my tv but it is through wire and is fine.  I have reboot my Sonos many times for this and I shouldn’t have to do this all the time.  I have everything up to date that will allow me to update.

4
F
1 year ago
E
edfoshoContributor II
asked in Controllers and Music services
New Search and YouTube Music

I recently have been able to use the new search tool in the Sonos app (Android, UK).I've noticed it doesn't return any results for YouTube Music - has anyone else seen this?

3
Corry P
1 year ago
M
MattNash23Contributor I
asked in Portable speakers
Connecting new Sonos move to S2 app

I have a Play3 and I play Spotify through it. I just bought a Sonos Move. I can play Spotify through the Move but I cannot add the device to my App? Additionally I want to group the speakers together but the Group tab is greyed out and says ‘This feature is available on systems with three or more rooms’?

5
Corry P
1 year ago
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WillstaContributor I
asked in Speakers
Older Sonos Products dropping network

Hi Everyone,  I have a substantial set of older Play 3, Play 5 and Sub hardward, and use the older Sonos S1 App.  I used to use the bridge to connect, but have a strong wifi network (250mb download speed) throughout our home, so have configured the speakers to communicate via this home network.  I get intermittent interruptions to listening through the speakers, any ideas?   Have confirmed all of my software is up to date.Absolutely love Sonos and wish I could afford the new speakers!

2
Corry P
1 year ago
J
JohnG666Enthusiast II
posted in Speakers
Sonos playing when not asked to

I’ve noticed a couple of times in my lounge where the One speakers have beeped and said something like “I don’t understand that” when I’ve not even said hey Sonos and not even spoken - although it may have picked something up from the television, I’ve never known anyone say Hey Sonos on anything I’ve ever watched!Now this morning I was unpacking shopping in the kitchen and said to myself “8th of May” whilst reading a use by date and the One speakers beeped as if responding to a request and started playing Planet Rock Radio which was the last thing that had been played on there a week or so ago.Is anyone else experiencing these issues? 

2
J
1 year ago
Johnb56
Johnb56Contributor I
asked in Speakers
My SL’s have disappeared from the app

Hi Community, I had my SLs linked to a Playbar,I bought an Arc,so I removed the playbar from the app/system.Now I can’t see the Sls so I can use them as surround speakers.Any clues?Thanks

2
Johnb56
1 year ago
F
FMVContributor I
asked in Home theater
Amp on one channel only using htmi

We are experiencing a annoying bug in our amp.Almost every morning when I switch on my tv the amp works only on the left channel.Already tried to reset the tv, the only workable solution is to unplug/plug the amp.Thanks in advance.

3
N
1 year ago
BobP
BobPAvid Contributor I
posted in Advanced setups
Ruckus H320 vs. TP-Link EAP235

HiAfter numerous attempts at Mesh Wi-Fi in my house I am finally giving in to hardwiring 5 access points in the hope that this will solve the remaining few issues I have with Sonos.I have been recommended these 2 units - Ruckus H320 and TP-Link EAP235.Ignoring price point, please can anyone share their experience of either or both in a Sonos / Wi-Fi context?The house is ~4,000 sq.ft. and has a significant ground floor extension perpendicular the the main house.Typically Sonos works fine right up until I deploy most of the downstairs speakers (13 of 17 speakers in the house) for gatherings and then multicast flooding kicks in and dropouts occur.The only other problem is with a stereo pair of Roams - the RH speaker refuses to switch on form an alarm though simply pressing the volume up button immediately brings it to life. Staring any other way always works for both speakers.Thanks in advance.KR Bob

2
buzz
1 year ago
B
burkeyturkeyContributor I
asked in Speakers
Trueplay sonos five

Having difficulty getting my Sonos Five to complete Trueplay! I have basically unplugged everything in area: refrigerator, computers,   Still will not run to completion!help!

9
buzz
1 year ago
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