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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27424 Topics
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Benjo.RealmContributor I
asked in Portable speakers
Leaving a Move (or Roam) always on when charging?

I’ve seen a few posts about leaving a Move on it’s charger, and I understand that will not harm the battery.  I’m curious if that is in a powered off or sleep state, or in an on state, and if that makes a difference.I ask because if I’m going to leave it on the charger full time, I’d be inclined to leave it on to be used full time as well.I also have a Roam, but never considered this issue.  Is its battery also safe in the same way as the Move? Thanks,BR

39551
Jamie A
1 year ago
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gch289Contributor I
asked in Controllers and Music services
Spotify stops playing when a room is added or removed

Is this normal/expected behavior? When I add or remove a room to music currently playing via Spotify connect, the music stops everywhere. This happens when I add/remove rooms thru the Sonos iPhone app (S2), or if I am just walking into a room and I do a long press on the speaker’s play button to add that room to what is currently playing. Its very annoying. Has anyone else had this experience and discovered a solution?

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G
1 year ago
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MTKSContributor I
asked in Home theater
Sonos surround speakers

Hi all, symple question here: can I pairing one Sonos Play:5 gen2 and one Sonos Five, to form a couple of surrounfld speakers or a couple of a stereo speakers? Are they compatible?Thank you very much.

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M
1 year ago
M
MeztherContributor I
asked in Home theater
problem with apple tv, hda 931 and sonos arc

Hi all!  Hi I have a problem with my hda 931 because I have a tv without HDMI earc so no Dolby Atmos in my sonos arc and I read that hda 931 will solved my problem. I have an apple tv and in my sonos arc appears pcm 7.1 no Dolby and no Dolby Atmos. - Apple tv connected to input HDMI hda 931- Hdmi output soundbar hda 931 to Sonos arc HDMI input- HDMI output tv hda 931 to HDMI arc tv input All my HDMI cables are 2.1Apple tv audio settings with change format NO and Dolby Atmos YES I don,t know what can I do more... But i don,t have Dolby or Dolby Atmos 

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M
1 year ago
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GaryL23Contributor I
asked in Controllers and Music services
Unable to Browse Music (YouTube Music)

Hi,  In the last week or so my Sonos One has stopped being able to browse my YouTube Music via my “Your Likes” playlist, and via “Songs”. All other browse selections work fine (Artists, Albums, other playlists). I can still play songs from those lists fine.I’ve seen old posts related to list size issues … my library is approx 4.5k songs and “My Likes” playlist is approx 2k songs. Browsing these has never been an issue until recently.I’ve rebooted everything, upgraded router firmware, removed and re-added YouTube Music account to Sonos One. No change from any of this.Does anyone know what the issue is ? 

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D
1 year ago
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HoochNZContributor I
asked in Speakers
Add extra One SL to existing Arc and Surrounds room

I have an existing Arc and 2 x OneSL as Surrounds as one room and 2 x OneSL as another room. How do I add the extra 2 x One SL to the Arc to give me 4 One SL as surround sound? 

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1 year ago
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GBNeviusContributor I
asked in Speakers
Sonos Play one

How do I turn off the green light on top of Sonos play one?

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Ken_Griffiths
1 year ago
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MikeS1989Contributor I
asked in Home theater
Surround system music mode from tv input

Hi all,i’ve a surround system composed by 1 sonos arc + 2 sonos one sl as rear channesl. Sometimes i play music from youtube videos from my tv and i get worst experience compared to playing music directly from the app. I’m not talking about youtube lower audio quality but the “problem” is that audio is beign played by the tv and processed to play also on rear channels from a stereo pcm source (with sonos trying to figure out where sound should came from, for example voice on front and some background on rears). That result in audio getting a lot worse than playing music from sonos app and rear speaker set as “ambient”.Is there a way to manually tell the system to threat audio from tv as per “music” source? If not i think that would be a nice addition to the system because it is possible to also reproduce music from the tv non only movies or tv programs.I hope i’ve be clear enough.Thank you.

6264
D
1 year ago
A
AlarioTechContributor I
posted in Home theater
Trouble Adding Amp as surrounds for Arc

All brand new products - Arc soundbar, Sub, and Amp.  The Arc and Sub set up easily and are working well.  The Amp refuses to configure as surrounds.  I can successfully add the amp as just Stereo speakers and it seems to operate properly in that mode but if I try to add it as a surround it fails each time. All three components are connected via WiFi.  I’m not sure where to start with troubleshooting.  

2117
Airgetlam
1 year ago
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Tommy ChongContributor I
asked in Speakers
Era 100 missing

I recently added an Era 100 to my existing system of Sonos Ones in two different rooms, Beam and Boost. The Era keeps going missing. Almost every time I want to use it I have to find missing product, turn off/on the Era and router to make the speaker appear. I have a Virgin hub and Linksys mesh router. Thanks for any suggestions…

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T
1 year ago
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FreakinhoboContributor I
asked in Speakers
7.2.4 Atmos Speaker Layout

I just bought the Sonos ARC and am super impressed at how easy it was to setup and the sound quality I get from just the bar.  In the past I’ve bought AV receivers and speakers and always struggled with setting them up properly and optimizing sound.  I have to say I don’t think I will ever go back to the traditional setup after purchasing the ARC.With that being said, I would like to start planning a 7.2.4 setup.  What speakers do I need for a great 7.2.4 setup and how should they be placed?  Do I use all ERA 300s?  Or do you mix other speakers as well?

35223
jgatie
1 year ago
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legedemaContributor II
asked in Home theater
Era 100 as surround

Hi ,I have the beam gen 2 + sub mini and wanted to add 2 x Era 100 which I did, I cant say thay I feel the difference by adding Era 100 to get more out of it. the both Era 100 cant be heard ( only a little and doesnt  change much if the volume is high ) and there is almost zero effect on surround even watching movies via apple TV with Atmos.they do better work when listening to music on stereo mode but surround is def. not what I was expecting.any other here using the same and not happy with it ? 

43666
jgatie
1 year ago
Jasvans
JasvansAvid Contributor I
asked in Advanced setups
Sonos Soundbar and speaker Integration with Control 4 Touch panel & App

We are working on a case where the following in a requirement.1. Soundbar for Living  & 3 Bedrooms 2. Portable speakers in Dining and Den area   The Customer Requirement  1. Streaming content ( audio) from Spotify to each zone ( rooms ) separately2. All zones combined 3. All controls (volume, source selection from control 4 touch screen ) streaming platform remain Spotify. Please help me on this with the best solution.   

3441
Jamie A
1 year ago
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HalestormContributor I
posted in Home theater
Sonos Arc using multiple hdmi with large distance projector

I read quite a few posts about using multiple hdmi and the sonos arc, but I think my use case is a bit unique because of a very long hdmi run, so arc is not supported. I am looking to get multiple devices connected to my projector, but want to use a wireless sonos system as audio for all devices.  The HDMI run is quite long like I mentioned, so I cannot use eARC with the projector without having to have the converters to ethernet, so just wondering if anything makes what I am looking for possible:  We do not really need anything fancy in terms of surround, just literally trying to figure out how to use the arc for sound with all these devices far from the projector. Any help would be super appreciated. EDIT: I should mention that we do not currently have an AVR, I am not sure if any AVR would actually work for this use case or if there is something else we’d need to hook up like an hdmi splitter to a sonos connect?   Not really sure.  

5776
Airgetlam
1 year ago
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Carlsbad TommyContributor I
posted in Speakers
Time for Class Action Suit

We need to start a class action suit against Sonos for selling defective merchandise.

884
controlav
1 year ago
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ArgBlargContributor I
asked in Speakers
Can't connect beam to wifi!

Hi,I’d been using my sonos beam and two symfonisk speakers for about a year, but then went ahead and got a new router after changing ISP.For whatever reason, none of my new devices could then connect to the router. I could see them on my phone, they’d play the chime to register, but then wouldn’t connect to the router/wifi.After lots of attempts of trouble shooting, I reset all three devices (which might have been a mistake). I was still unable to set up the devices. Then reading a little more, I tried to plug in the beam directly to the router to set it up, but still no luck. my phone seems completely unable to see the beam while its connected.Anyone have any ideas whats going on, or any advice?

1921
Sotiris C.
1 year ago
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JimiGibbsContributor II
asked in Speakers
Play 3 "Not Connected"

I have 3 Play 3’s that show up as “not connected”. One yesterday and two today at the same time. The two were playing and just dropped out. I have tried the app fix….. Unplug speaker…. WAIT ….. unplug router …. WAIT…. and nothing. Two (that I can easily get to) have no light on. I have an eero mesh network and everywhere is getting a good signal.  Any ideas????

13744
J
1 year ago
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NylfeContributor I
asked in Speakers
system

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

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Airgetlam
1 year ago
V
VedoContributor I
asked in Home theater
voice volume

When watching movies the voice level is really low in comparison to the music. Can this be adjusted?

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SarahN
1 year ago
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Manu84Enthusiast I
posted in Portable speakers
Sonos Roam, unstable Bluetooth

Yes, an other gripe as the Sonos Roam issues seem to be endless; This not only is related to Wifi, Even Bluetooth has instability issues, the music stops playing briefly every 5 to 20 minutes or so, sometimes sooner or sometimes later, but whatever it is, this is driving me nuts, enough to say that,  indeed, it’s a very unrreliable product. Please, I mean… Please, I’m supplicating you to stop telling me that it’s either a network problem or an issue with my phone: First of all, I bought this pricey speaker without expecting that I should have to  become a technician to use it properly and find out why it stops playing randomly or fails to play whenever I want to listen to music, I’m not a technissian to solve network problems, and you should consider it in these 10 months of exasperation that I’ve had with this speaker and no, a simple network reboot doesn’t make any difference, no idea why it keeps being recommended here in this forum as nothing seems to work.Second: as my title says,

31511
Jamie A
1 year ago
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LarryKContributor I
asked in Home theater
Can i pair a single Era 100 with an Arc and a Sonos Sub

I have an Arc that I am playing with a Sonos sub and would like to add a single Era 100 as a rear channel as I don’t have room for two. Will it pair? I realize that having a single rear will not give me true DOLBY atmos but I don’t have room for two rear speaking. Will the system allow me to pair a singLe rear?

3152
106rallye
1 year ago
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T ShepContributor I
asked in Components and Architectural
Sonos Port with Autonomic m-800 amp

I am trying to use the Sonos Port with my Autonomic multi zone amp. I know of no issues with speaker connections as the previous system worked ok. Is there any compatibility issues with mirage and Sonos?

541
Airgetlam
1 year ago
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RollosisContributor I
asked in Home theater
Beam (gen 2) loses connection to TV remote after changing TV channel

Each time I change the channel on my TV, Beam loses connection to the remote and I can’t change the volume level. If I jump to the Netflix app and get back to TV, it works again until I change the channel. If I only use apps and jump to other apps this does not occur.Something seems to be wrong on my TV source or settings. Has anyone had this issue in the past and did you find a solution? This is truly annoying!My TV: Samsung UE65MU7000 (2017)

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R
1 year ago
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NMHM1959Contributor I
asked in Speakers
Play 5 Gen 2 Line in connection

Play 5 gen 2 if I have a Line in plug connected to my Play 5 and my Iphone does the SONOS Play 5 still have to have wifi connection. If not can someone ecplain how you get music to play through the speaker.If it does have to have wifi whats the point in a line in??

86811
E
1 year ago
R
ratulupadhyayContributor I
posted in Speakers
Sonos Beam Gen 1 + 2x Era 100 + TV + Turntable, would it work? How can it work?

Hey all,So right now I have a 65” inch TV connected to my Gen 1 Beam through Arc. It’s been great, sound’s amazing, especially the dialogues/spoken words can be heard clearly, which is the reason I got it.I have just bought an Audio Technica LP3XBT turntable which has bluetooth and RCA out connectivity options.Now I’m wondering how to make use of the Beam I have with perhaps adding pair of Era 100s to make this whole setup work in unison.Would my Beam Gen 1 seamlessly work if I add a pair of Era 100s? Also, would my turntable be able to make use of Beam + 2x Era 100 setup?Or what would be the best solution for this setup considering I don’t want to upgrade my Beam Gen 1 right now and want to keep the overall solution as much VFM as possible.  

305810
buzz
1 year ago
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