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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27426 Topics
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Fozziebear40Trending Lyricist I
asked in Speakers
Sonos Era 100 Stereo Pair

When you use two Era 100’s in a stereo pair, do all 4 tweeters still work, or do they switch off the inner facing ones and send stereo to use just the outside tweeters please?

1472
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1 year ago
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braydonosContributor I
asked in Speakers
Project Primary E (Phono) to Sonos Era 100 with RCA to 3.5: Buzzing/Grounding issue?

I’m having issues connecting my Project Primary E (Phono) to my Sonos Era 100,I have the Sonos USB-C to 3.5 Line in Adaptor and my Turntable came with a RCA to 3.5 cord.Everything connects and plays on the Sonos Era 100 but there is a loud buzzing sound which I think is a grounding issue? How can I fix a grounding issue where there is no option for grounding on the Sonos Era 100?Am I missing a piece of equipment like an Amp? I thought i didn’t need one because my turntable has a phono pre-amp inbuilt and them the Sonos Era 100 already has line in connection?Help!

3392
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1 year ago
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WsintimContributor I
asked in Components and Architectural
My Sonos Amp light comes on briefly and then goes off.

When I connect the power to my Sonos Amp, the white light comes on for a split second and then goes off and will not come back on. I have tried to carry out a reset but it does not respond. Can anyone help?

8573
Airgetlam
1 year ago
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Greenbean1911Contributor I
asked in Components and Architectural
Sonos Amp for surround and outdoor?

Hello, I am trying to understand if I can use 1 Sonos Amp to setup a pair of Sonance in ceiling speakers for surround sound and another pair to use outdoors to play music?

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Airgetlam
1 year ago
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alexis0391Contributor I
posted in Home theater
Multiroom and TV

Dear All,I have a very simple question : i have a tv, and i would like to hear the sound of my tv through sonos multiroom environment in every room of my house. ​​​Could you please help me out on what equipment i have to buy and what protocol  i have to use in order to connect these equipments together ?I thought a connected tv with connected speakers would work together easily, however it seems not to be the casethanks for your help 

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Ken_Griffiths
1 year ago
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TonithecatContributor I
asked in Controllers and Music services
Apple app

Unable to load Apple Music app on Sonos app keeps saying there is a problem try again thanks 

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1 year ago
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ZoulSavoieContributor I
posted in Controllers and Music services
Musique sur mon smartphone

Bonjour,Je suis un utilisateur âgé et pas un expert.Je souhaiterais juste écouter sur mon Sonos One de la musique stockée sur mon smartphone, mais apparemment, l’option »Sur cet appareil » n’existe plus.Ma musique est également sauvegardée dans un dossier OneDrive mais je ne sais pas comment l’ajouter à ma bibliothèque musicale.Pouvez-vous m’aider ?Merci.

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Z
1 year ago
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dholleyContributor I
asked in Speakers
Power 5 cord is broken

The power cord on the back of Sonos Five is broken. Can i purchase a new power cord?

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1 year ago
Edengrand
EdengrandContributor I
posted in Home theater
Volume "jump"?!

Hi there! Can you set the volume not to change as much when using TV remote? Samsung smart tv change to much on every “click”. From zero to first it's a huge difference. Is it possible to change the settings in the sonos app? Would like it to be not so sensitive.Also have an issue watching soap2day or other, sound isn't synched with movie. Sound is dragging after and all I can find in sonos app is about the other way around. 

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Airgetlam
1 year ago
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Robin608Contributor I
asked in Home theater
ARC + Sub (Gen 3) on LG OLED 65" C1 using eARC want to add RC80i rear surround sound.

I am changing over from a component system to SONOS. I already have a Sonos ARC with Sub (Gen 3) working fine but need to add the ceiling installed and wired Polk Audio RC 80i as surround. From what I have read, the Sonos Amp is what I need next, but the specs say the Amp uses eARC from the TV. The ARC soundbar is already using that  eARC from the LG TV. How do I get both to use the same eARC plug? I want to make sure I’m getting the proper product before I buy something that won’t work with my current situation. Also, when I setup the ARC and Sub, it didn’t want to work with the TV and come on when we turn on the TV. To solve that issue, I now leave the ARC and Sub on all the time. Is that the correct way to do things or am I missing something? Thanks in advance.

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1 year ago
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Gert_4Prominent Collaborator I
posted in Components and Architectural
The constantly changing Port sound signature on the analog audio output.

What I am writing here is not a question but simply an observation, and written with the hope that Sonos will take note.I use my Port with the variable analogue output, these are connected to a power amplifier, therefore I use the Ports equalizer and loudness function.(There are probably not many people who use their Port this way.)But after the update to version 15.4, my Port's sound signature has been changed again - again.The sound lacks warmth and musicality and it is very voice oriented and clinical sounding.That is, a sound image that you want to aim for with a soundbar that plays together with a subwoofer and not from a product like Port. And e.g. the bass control now only adjusts the very lowest bass, before it worked higher up in the bass frequency range.The loudness function has also changed.At the same time, it seems that the DSP is programmed to give more attack in the midrange sound. My experience is that Port's sound changes almost every time a new software update is rele

21810
K
1 year ago
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Pierre94Contributor I
posted in Portable speakers
Roam SL not Charging

I don't understand why the Roam won't charge with a 5V/1A power supply. I know Sonos says it doesn't have enough power but that is not a sufficient answer. as long as a charger has a higher Voltage capacity than the battery, the battery can be charged. The Amp rating of the Power Supply just determines how fast the battery will be charged. For Example: If I use a 5V/1 amp power supply to charge the Roam with a 5000mAh battery and required charge voltage of 4.2V5Vx1amp=5W5W/4.2V=1.19Amp5000mAh/1.19Amp=4.2 Hours (Time required to Charge the Roam) So I understand that a 1Amp charger will take long but not charge the battery doesn't make sense.  My only conclusion is that Sonos programmed the built in Charger in the Roam that it will only allow charge if the charger receives more than 1 amp of current. I can understand this out of a User friendly perspective to not allow chargers that will be slow so that people who can't read a label or do Math not get frustrated with a slow charge.  But

2171
Jamie A
1 year ago
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Diderik FromAvid Contributor I
asked in Controllers and Music services
Apple Music missing for list of services

I just bought a bunch of new Sonos devices so that I could upgrade from Sonos S1 to Sonos S2. However, I cannot add Apple Music. Both on macOS, iOS and iPadOs, Apple Music is not in the list of services.Norwegian customer service tells me that this is “a known issue” and they are working to solve it. They have been saying that for a month, but are unable to give me any more info or an ETA of when this will be resolved. I am starting to become a slightly frustrated. Any ideas?

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1 year ago
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Applesauce 451Contributor I
asked in Controllers and Music services
pocketcast question

How do I delete the in progress podcasts.   Thank you 

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Sotiris C.
1 year ago
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Big AlanContributor I
asked in Controllers and Music services
sound leveling

I found a different question in here about sound leveling and I am not sure you guys understood what was meant by the question.  What I would love to have is to have each song play at the same volume level.  I set the volume level and then a new song comes on and I have to adjust the volume level and then the next song is really soft or really loud and I have to adjust again.  It should be a set it and forget it system.  Can we have something that makes each song play at the same volume??

14633
Ken_Griffiths
1 year ago
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Tez TezContributor I
posted in Home theater
HDMI ARC problems with Sony KD-65X8500G TV

What can I do to get Sonos Arc Sound Bar working on my Sony KD-65X8500G TV ? Trying to setup my brand new Sonos Arc with my Sony KD-65X8500G TV. Have downloaded the Sonos2 app on my iphone. Within  ‘TV Setup’ it asks to ‘Turn on your TV, then plug the HDMI cable into the HDMI ARC port’ - to which I have done and then pressed ‘Connected to ARC’. I then get a message pop up ‘HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on’I have done this over and over, even re setting the Sonos Arc, turning off power to Sonos Arc, turning off power to TV, Disconnecting HDMI cable from both TV and Sonos Arc and re connecting - and still getting this same message - VERY FRUSTRATING !!  Is my TV settings wrong somewhere? 

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1 year ago
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Manu84Enthusiast I
asked in Portable speakers
Sonos Roam, a very unreliable product

Hi again comunity, I hope you can help me out I made a previous post about the behavior of my Sonos Roam and things where improved, but unfortunately, My Sonos Roam now became so unreliable and so unstable again, since I installed the 14.19 update. The music keeps cutting out using Bluetooth and Airplay, and now after reinstalling 14.19 update  the Bluetooth control is not working properly: When my Roam is in Bluetooth mode, I can’t disconnect it using the back button, it gets stuck in the solid Blue light and keeps paired with my iPhone, so, I have to go to my phone and disconnect it manually. Factory reset didn’t work, and here in Mexico Tech support is so unhelpful, it’s a hustle to get an efective solution because 1. They keep telling me that I’m not pressing correctly the button and it’s Wireless interference, Really? First of all, I perfectly know how to pair it and disconnect it from Bluetooth, Well,  I made a Speed test and the page tells me that I have 220.37 Mbps, it sounds r

195661
Corry P
1 year ago
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Saqlain burkiAvid Contributor I
posted in Home theater
7.1.4 placement.

Wanting to get best sound by placing 7.1.4 at ideal position. Ceiling height 11feet. CURRENT SONOS PLACEMENT 

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Corry P
1 year ago
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MemskContributor I
posted in Home theater
15.5 Update (Sonos Arc and Gen3 Sub) - BEST MY SYSTEM HAS SOUNDED - EVER!

Hi,I dont usually write in any forum however I was very compelled to state that ever since updating to 15.5 - my sonos arc and gen3 sub has never sounded as good as it does now.Its just superb, for a very long time I kept questioning to myself if the £900 arc and the £700 Sub was worth the cost for lets face it .. meh sound… however the 15.5 update has truly opened up the potential of the system (more so regarding the gen3 sub)>If there is any improvement on top of this (which is me being picky) is that the treble side of things on the arc can do with more clarity and more presence but thats it… I would love oif Sonos keeps the sound profile of the 15.5 update but tweaks it here and there as needed just dont revert it PLEASE! 15.5 Update has even had comments from the family - wow it sounds so much better what did you do .. erm updated it….:-D

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1 year ago
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bigshrimp82Contributor I
asked in Speakers
CD player into 1 Five to other speakers

I have a great Sonos system built for music across my house. 2 current gen Five’s and 2 Era 300’s. I know I can line-in a CD player into one of the Five’s. Can I then connect them like normal and have the line-in streamed around the house like I do with my streaming services? 

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1 year ago
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Peter626Contributor I
posted in Advanced setups
uso de sonos move

Hola a todos, quiero saber si en los sonos Move (ya están emparejados en mi red de internet) se puede escuchar música desde cualquier clase de app (YouTube/Spotify etc) o solo se puede con aplicaciones premium, gracias 

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Airgetlam
1 year ago
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D4rylContributor I
asked in Controllers and Music services
sonos controller on MacBook update error

Trying to run the controller on MacBook always asks to check for updates finds new update installs then ALWAYS errors Sonos update failednow unable to use controller or Sonos on the laptop due to not allowing the older version of the controller to runany solutions 

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Airgetlam
1 year ago
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MammenrContributor I
asked in Speakers
unable to find upgrade section in my profile

I’m unable to find upgrade section in my profile. Is it because my country setting is india? 

3863
Airgetlam
1 year ago
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nzjamesContributor I
asked in Portable speakers
Resetting my Roam to a new ISP.

I have recently changed my ISP. I am going away on holiday next week and have dusted off my Roam which was so frustrating on my trip to NZ at Christmas where it would not connect to the wifi, it also at one stage emitted a loud noise like an alarm. The power button does not work as directed and is inconsistent. When I returned from NZ I tried to send it back but one of their operator convinced me to stick with it. I have note really used it until now and it does not register on my phone. It will also not factory reset by following the instructions. When I hold the pause/play button and switch the Roam and continue to hold the pause/play, it goes from white to blue and not flashing white/orange. Therefore no factory reset. My Sonos app cannot find my Roam even though it is connected to my iPhones bluetooth. This is so frustrating and at this stage I will never buy another Sonos product ever again. 

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Ken_Griffiths
1 year ago
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r4unContributor I
asked in Controllers and Music services
Deezer Family profile switch doesn't work

Hi,We use the S2 Sonos App - and Deezer as the music streaming service, I can see in the S2 app that its possible to change the Deezer profile - but nothing happens, so it seems to be an issue on the S2 side - as S2 can read the available profiles from Deezer but not selected themThis is a bit frustrating for my wife and kids, but also me as its mine account that is being used for all listingCan anybody please advise how to fix this? or even better @Sonos please advise when this small bug can be mitigated?Thanks in advance :)

1037
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1 year ago
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