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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27434 Topics
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DwarrelpootTrending Lyricist I
posted in Home theater
Dealing with dips peaks and nulls

So I did the sub crawl with the sub gen 3 and found the best spot I could find. While doing initial measurements it seemed quite flat, but now a day later, I remeasured and there's a lot of dips.I use a beam gen 2, 2 one SL's as surrounds and the sub gen 3.Blue is with trueplay and orange is without. After trueplay the 30hz was on par with 50 and 60 and I didn't have the dip between 50 and 70.Without trueplay 30hz rattles the doors and is painful to the ears anywhere but the couch (it's probably in a null or something).Any tips to get this to be a bit better? 

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1 year ago
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AndersBergstromContributor I
asked in Home theater
Beam Losing Connection to Samsung TV/ Apple TV

My home theater isn’t holding a connection to the TV. My TV keeps defaulting to TV Speakers rather than HDMI/Receiver speakers. Beam work via Airplay but is not optimal at all.   

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Ken_Griffiths
1 year ago
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gcwebbyukContributor I
asked in Home theater
Sonos Arc mic not sensitive enough

We have had a Sonos Move in our living room for a few years, and find it responds pretty well to the Alexa wake word - sometimes we have to mute the TV or speak up a little, but it’s rare.We have recently bought an Arc, and inherited a couple of Ones to use as rear surrounds.The Arc is the same distance away from the sofa as the Move (4-5 metres), yet it really struggles to pick up the Alexa wake word.  We are having to shout to get it to wait, and then usually having to repeat what we want as it doesn’t hear us.  The Ones are about 1.5-2 metres away from the sofa, and we thought maybe we could use them for voice controls.  However, it seems as soon as they are added as surrounds, they have their mics disabled (making them pretty much One SLs).Short of buying an Echo Flex to purely use for voice control (and somehow getting it to use the Sonos for all output), is there anything I can do to make the system hear us?Shouting at the TV is not ideal really...

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Ken_Griffiths
1 year ago
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Bhuna OverlordContributor I
asked in Controllers and Music services
Song not encoded correctly after Spatial update

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.  Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.  I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.  I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.  This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

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1 year ago
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zacatonaContributor I
asked in Controllers and Music services
Can't connect to music library

When I try and connect to my music library on my PC running win 11 I get the error message that computer can’t be found.  I’ve tried on 2 different machines and it happens on both.  I’ve checked and the computer names are correct. Help have a party happening this afternoon.

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1 year ago
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Bonbon99Contributor I
asked in Home theater
Era300 as a single surround speaker to pair with an Arc

Just wondering if anyone knows if it is possible to use a single Era 300 as a surround speaker for an Arc playbar? thanks very much in advance

10816
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1 year ago
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GR1969Contributor I
asked in Components and Architectural
Amp with In ceiling speakers for surround sound and connecting a turntable

Hi,Looking for some advice about connecting a turntable (with pre-amp built in) to my Sonos system.  I have Arc, a Sub and 2 x Sonance in ceiling speakers connected to my Sonos Amp to create surround sound system.  All works great.  But I want to add in a turntable and tried to do this via the Amp but apparently you cannot use the Amp for both the surround sound and the turntable (which is annoying!)Anyone got any suggestions as to the best way to integrate the turntable into the system?  Do I need to buy a second Amp or Port to connect the turntable to?If anyone can help I would be grateful! Thanks 

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1 year ago
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Bonbon99Contributor I
posted in Home theater
Installation of the Arc + Sub + 2 x Era 300 as a home theatre / music room

I'm just building a house at the moment and planning a home theatre room with new Sonos gear - Arc, sub and 2 Era 300s . On the installation front, I’ve been reading reviews this morning and one indicated a need for ethernet cable connections to fix a lag between the Arc and the Era 300s and sub (https://cybershack.com.au/reviews/sonos-era-300-as-rears-to-the-sonos-arc-superb-dolby-atmos-7-1-4-review/?unapproved=60193&moderation-hash=9d98285680f738e006005efc5e7695f2#comment-60193).The Arc will be connected to the TV with an eArc HDMI cable. The TV will be connected to the router with an ethernet cable. I wasn't planning on connecting any of the 4 Sonos speakers via ethernet, instead I was planning on just relying on wifi connection (as I have for all my current existing and past Sonos gear). Based on the review above, that could be a problem. Do others agree and, if so, should I provision an ethernet cable back to the main router, or is there some way of directly connecting the Arc

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Corry P
1 year ago
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martinwesterstrandTrending Lyricist I
asked in Speakers
Play 1 wifi issues

Arriving to my summer house with a Playbase(wired) + two play 1 as surround, one Sonos AMP and one Sonos Move.Updates needs to be done and all works fine but both play 1 stucks “updating”. Tried reboot router and Play 1 a number of times. Finally I decided to reinstall them. Factory reset, install as new unit, switching to temporary Wi-Fi-network and then back to my normal Wi-Fi. After that the Play 1 will not connect. Same problem with both of them.Tried a different routerTried add with Ethernet and that works fine. Wi-Fi is activated on both Play 1 but when I remove the cable they disappear from the app. Tried Network-update network and adding the same network again. Same results.

55816
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1 year ago
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SebkuluContributor I
asked in Speakers
Era 300 cuts in and out when configured as surround speaker

Hi everyone,I just received my pair of era 300 to replace my ones.When sending music on just one of them, audio is perfectly fine.When sending music on both of them, although not configured as a stereo pair, audio is perfectly fine.When sending music on both of them, when configured as a stereo pair, audio is perfectly fine.When configured as surround speakers, and sending music to the whole system (Arc + Sub + 2x era 300), the sound is fine on the Arc and Sub (RJ45 wired), and cuts in and out on both of the era 300.More precisely, it’s as if the sound is fading out, fading in, bouncing between the two era 300 a couple of times, then stabilizing for 3-5s, and then doing it all over again.I tried restarting my router, unplugging/plugging back both era 300, changing WiFi channel on the sonos APP, and I still have this weird behaviour.At this point, I don’t have any clue on what to do next… 😔 Any idea on how I could fix this?

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1 year ago
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swisserTrending Lyricist I
posted in Components and Architectural
Interesting problem with Amp and turntable

Father in law gave me a nice vintage turntable so I ordered the Sonos Amp and received it with much excitement. B&W speakers are on the way but for now I don't have passive speakers which made trouble-shooting interesting... TT and phono stage to line-in on the Amp streaming to my Arc and one SLs in the other room and... uuuggh... a quiet, harsh, tinny sound with ZERO bass.So... after hours of fooling around I'm still at square one. In a nutshell this is what I've done:-Tested the turntable (phono stage has a separate headphone jack... sounds great)-Used other line-in sources to the Amp... my phone, cd player... all sound great.-I even hooked up an audio interface to the turntable and then to my Amp. It has a line-out so I was sure I was getting a line level signal. This also sounded great. There's obviously some ADC going on in there and this solved the issue... not sure how?As soon as I put the exact same same line-out from the phono stage back into my Amp directly I get the quie

109951
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1 year ago
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MBSHORAKAContributor I
asked in Home theater
Should I add the ERA 300 to my current system?

Hello to the sonos community. I currently own a sonos arc, a sub, which are both placed by the TV and I own 2 sonos ones used as my rear speakers. I was thinking of adding 2 era 300 to my collection but had two questions. I live in a loft and currently the entertainment system is under a ~20ft ceiling, but the loft itself is not big (~1000sq.ft total). First, would it make sense of adding the speakers, given the size of my apartment and possible noise complaints from neighbors (currently not had a single complaint). And my second question is should I use the ERA300 speakers as rear speakers or front speakers? I do not want to replace the sonos ones with the ERA, but keep both.

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1 year ago
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BertramContributor I
asked in Controllers and Music services
Unable to play music from spotify using Google assistant on Sonos One

As the title suggests, I am unable to play music from Spotify (Premium) using the Google assistant voice commands on any of my Sonos One speakers. I have no issues if I start playing music through the Spotify app, and then cast it to my Sonos One speakers via airplay. I have connected my Spotify premium account in the Sonos app, and set it as my standard service.  What am I missing?Thanks in advance.

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1 year ago
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xbrandon85Contributor I
asked in Home theater
living room has 20ft ceilings and open right side. Is it worth replacing Vizio SB3651-E6 with something from sonos?

Pictures of roomI currently have SB3651-E6 which is a 5.1 system. Atmos seems like its amazing but I don't know that I'd be able to get it at this price point. I can only spend up to 2k with Sonos by using discount. Would be more expensive going elsewhere.My devices are LG C2 75", Xbox series x, switch. We use spotify for music so i wouldn't' get atmos while listening to that. Between playlists and family plan I don't know that i would want to switch to apple or amazon music. So my main use would likely be movies and gaming.With discounts in mind I can’t spend more than 2k.  I think the arc upfiring would be lost so if i were to do this it’d likely need to be beam + mini sub + rears.

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1 year ago
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Ginny1Contributor I
asked in Speakers
connection problem

I have changed router and I cannot connect my Sonos system to the new router

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1 year ago
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Ramon CContributor I
asked in Controllers and Music services
bluetooth connection at the same time in move and era 300

It is possible to connect two different products (Era 300 and Move) and use them at the same time? It only let me select one of them 

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Airgetlam
1 year ago
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jltreidaContributor I
asked in Portable speakers
Sonos Move Connecting at Different Location

We have sonos one at our home.  We also have sonos one and a move at out lake house which is about an hour away.Both systems are connected to wifi.  The wifi names and passwords are the same at both houses, but are two different networks.While at our home, the move at the lake has been randomly connecting.  I can see it connected on the spotify app, but there is no option to turn it off in the sonos app - I can only see the sonos speakers available at our home.  I turn it off through the spotify app, but it constantly reconnects.I know the music is turning on and off through the move at the lake house because our cameras are catching it.  How can I turn off the move from our house?Thanks!  

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J
1 year ago
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howardcrowContributor I
asked in Advanced setups
Sonos Amp won't connect through access point

I have read a ton of threads on various access point issues and nothing seems to be helping.I have a network with a main wireless network (Ch11) and a TP Link EAP-610 Outdoor AP (Ch1). The AP works for other devices and has the same SSID password etc.. Auto stuff, fairness and all those things are disabled. I have 2 AMPs One is hardwired to the network and works fine.  The second amp won’t set up properly it won’t set up on the AP I set it it up wired, and it connects just fine to the main wireless.  When I move it to the APs location, it seems to not connect at all and the app can’t find it Thoughts? 

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Corry P
1 year ago
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AmildaContributor I
asked in Controllers and Music services
iChill

Hi, I would like to connect iChill to my Sonos but it’s asking for my Sonos username. Where do I find this? 

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controlav
1 year ago
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MichaelWeisAvid Contributor I
posted in Speakers
One SL dropped from network

Struggling with a One SL (also have a Gen1 Play5 and a Play1)Got it working with S2 controller.  Playing from Spotify app on w11 laptopOpened an email and WHAM, the SL was dropped from the network.  Had to reconnect it which involved manually entering the network details (listed networks included all my neighbors, but not mine)Totally weird.

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1 year ago
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Thewizard2000Chromatic Producer I
asked in Controllers and Music services
Sonos radio station always disable

Maybe because i do not have enough chances but every single time i found a good sonos radio station (after multiple hours of listening content) then couple months later the radio sudently come offline or disable. I do not know if eighter sonos or "tune in" streamer that do not want to pay to renew their liscence anymore. Or maybe the radio itself who do not want to stream anymore. God know why but it pretty anoying because i spend many hours to finally found something that i like for nothing. Is it a common issue?

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T
1 year ago
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IcanCiTContributor I
asked in Speakers
Sonos One Gen 2 can't cast from Google Home

I installed my Sonus, added Google Voice Assistant and Apple Music. No problem I can ask Sonos to play music and it does. The problem is I already use Google home mini throughout the house and although I can see the Sonos speaker in the app and I can control the volume I can’t cast to it. The speaker is in the Device list but not in the cast list. If I ask Google to play on Sonos it says “this is not supported” . The question is can you integrate the speaker or not? I’m confused so much info on the web with different views. Its like have 2 instances of Google Assistant, One for Sonos and one for all my other speakers? Any help greatly appreciated. Thank yo  

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Sotiris C.
1 year ago
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AmosTContributor I
posted in Components and Architectural
Sonos Connect + Denon AVR

Hello, I would like to connect the speakers of my Denon AVR home cinema system to my Sonos system via a Sonos Connect.When I connect my Sonos Connect to my amp, in analog, I can't get my speakers to work. Do you know what the ideal connection is?Many thanks in advance!

970624
A
1 year ago
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FoucContributor I
posted in Home theater
Sonos ARC

Bonjour,Y-a-t’il moyen de mettre la Sonos Arc hors tension.  Il n’y a pas de fonction on/off.Hi,Is there a way to turn off the Sonos Arc. There is no on/off function.Merci,Thx

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1 year ago
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GLO YogaAvid Contributor III
posted in Controllers and Music services
A skipping issue so specific, there has to be a solution..

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

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Corry P
1 year ago
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