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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27434 Topics
Nos SONOS
Nos SONOS
posted in Controllers and Music services
Crap 15.5 Version

Please SONOS, stop to multiplie version and correction  ...This last version is * (sorry for bad language, but it’s real)  ... what crippy buffering with MUSIC (IOS / MACOS), ½ chance lost surround, …The 15.2 was a “good “ version : rounded sound, audible vocal, … but since … horrible bass, few clicking during play, highest variation during movie, pffff …PLEASE, STOP, and FORWARD version … *Moderator Note: Modified in accordance with the Community Code of Conduct.*

541
J
1 year ago
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babag21Contributor I
asked in Home theater
Soundbar and two Ones do not join the same room

I have one Sonos Soundbar and two Sonos Ones (G2) that simply do not want to be part of the same room. Two Ones were set up as Living Room and play nicely. When I try to add Soundbar it is always created as a separate “Living Room 2”. I can group them as two separate rooms to play the same music, but if I try to tune them they get tuned independently as two separate rooms.Any way to make all three speakers part of the same room as the same setup? 

2354
B
1 year ago
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Gene_10Contributor II
asked in Controllers and Music services
Sonos in two homes - Two Apps - Same Account?

I have two homes, one with Sonos first generation products and the 2nd home with newer generation Sonos product.  If I keep the first home on the gen1 app, can I just set up the 2nd home on the new app but use my same Sonos account for both apps.  Looking for any suggestions as to how best utilize my Sonos products at both locations.  Thank you.

5022
A
1 year ago
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DrAmAtIcFi5hContributor I
asked in Portable speakers
Will adding a Sonos Roam make it work?

I have an all Wi-Fi setup for my TV and want to connect the same setup temporarily to my projector but It only has one HDMI port and doesn’t have AirPlay audio support, however it does have Bluetooth support.So therefore my question is;Will adding a Sonos Roam to the setup allow me to make my current setup work with my TV as normal whilst also adding the option of Bluetooth connectivity to my projector?

1021
jgatie
1 year ago
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Jean claudeContributor I
posted in Speakers
2x era 300 en stéréo : reglage de balance ?

Réglage balance droite gauche pour deux era 300 en stéréo ?

531
Ken_Griffiths
1 year ago
M
MinijulContributor I
asked in Advanced setups
Sonos sub Gen?

I've bought a gen on EBay (selled as gen 3) but I'm not sure about the gen.Could you tell me the gen with the serial number please?Thanks in advance  Moderator edit: removed pictures with serial numbers (but recorded them).

3883
M
1 year ago
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WileyContributor I
asked in Controllers and Music services
adverts with spotify premium

Had sonos linked to a Spotify premium account for about 5 years now & having upgraded I now get adverts playing utilising my premium Spotify account!! How can resolve this annoying situation?? 

104310
F
1 year ago
Y
Yves Déragon
posted in Components and Architectural
Sonos Arc with Sonos Amp

Est-ce que je peux ajouter un sonos amp à mon sonos arc

1201
Ken_Griffiths
1 year ago
A
Anonymous
asked in Controllers and Music services
Sharing Application

How to put a second family person on the Sonos application. Thank you

613
A
1 year ago
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SimonDMContributor I
asked in Speakers
Era 100 speakers keep disappearing from app - help

My Era 100 speakers keep disappearing from the app and I can’t play them. I am using BT smart hub 2 with Linksys velop for WiFi. I keep having to reboot the speakers and router to get the speakers back. After a while they disappear again. I have tried changing the WiFi channel on the BT smart hub and have disabled the smart WiFi channel connection on the hub, but it makes no difference. I have play 1 and one speakers on SonosNet using a boost and they work fine. 

2833
Corry P
1 year ago
M
MartinAlvisContributor I
posted in Home theater
5:1 Surround not working with Arc + Era300

I’m reasonably new to Sonos products…I have had a Sonos Arc for about a week. It’s connected via HDMI to my LG OLED TV. Settings on the TV are to use eARC, passthrough and Dolby Digital Plus codec.Yesterday I recevied x2 Era 300s that I want to use a rear surround speakers. I’ve added these to the Arc home cinema systemHave tried Dolby Atmos sound by watching something on Netflix. Sound is definitely coming from the Era 300’s. It’s a little quiet but think I can change that in the app. in the app the Arc Home Theatre set-up also shows its receiving a Dolby Atmos signal.Moving onto non-Atmos; I’ve tried a few different videos using 5:1 surround sound. Not a peep is coming from the Era 300;s. I’ve checked the app and can see the Arc is receiving a 5:1 signal but only seems to be playing this via the Arc and not using the Era 300s.I have no idea where I’m going wrong!In an ideal world I’d also be able to use the Era 300s to output audio when playing 2:0 or PCM content but wouldnt want to

173111
106rallye
1 year ago
J
jonny_chanookContributor I
asked in Home theater
Disney+ inconsistent with beam gen 2 + surround + Hisense TV

I have a Beam Gen 2 plus 2 Sonos Ones as surround sound for my Hisense TV. All streaming services work fine (Netflix, iPlayer, 4onDemand etc) however Disney+ does not work perfectly. Every now and then it drops out for a millisecond. When checking with Sonos support they ran a few checks and said the speaker network was dropping quite regularly, but weirdly this only seems to be on Disney+. Annoyingly there's no way to reinstall the app on the TV, so not really sure what else to try. Disney+ did work perfectly for about 3 months or so.Any thoughts?

1682
J
1 year ago
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FlybyNightContributor I
asked in Home theater
Playing Music through Sonos app vs TV

I have a 5.2 set up with the arc, two subs (gen 3), and two era 300s as surrounds. When I play music (Spotify) through my TV, I am hearing a lot more sound from the Arc and subs, but not as much from the surrounds. When I play music (Spotify) through the sonos app, the surrounds are much more pronounced and the subs/arc is less pronounced. It seems that my EQ and Surround settings are the same… Is their something I am missing?

16924
G
1 year ago
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DavidPBowlesContributor I
asked in Speakers
Sonos One won't register now I've changed router

HI, I changed router to an Orbi RBR350 and my Sonos first wouldn’t connect. I did a factory reset on the Sonos, and now it can get on the wifi but now won’t let me register the product to add to my system. Can anyone offer any advice, please?Thanks

1892
D
1 year ago
K
kirkmcTrending Lyricist I
posted in Speakers
Yet another wifi problem

I've got a fair amount of Sonos gear, but I'm starting to get fed up with the poor wifi in their speakers. The stuff in my TV room - Arc, Sub min, two rear Ones - works fine. I have a Sonos amp in my office, and I rarely have problems with that. But in my bedroom, there have been problems for a long time.Previously, I had a pair of Ones, and the right speaker signal dropped out often. Sonos suggested changing the wifi channel, and I did that, and it was improved.I recently update to a pair of Era 100s, and it's even worse. Almost every time I listen, one of the speakers goes offline and reboots. Sonos support says that this is because it's searching for a good wifi connection, but I have a Netgear Orbi wifi 6 mesh system, and in that room, I get several hundred Mb/s in speed tests. And this is with an access point less than 20 feet from the speakers.No other wifi device I own - and I have quite a few - has problems with this. The wifi radios on the Sonos gear must be underpowered, and

21213
jgatie
1 year ago
C
Christine_5Contributor II
asked in Controllers and Music services
Can No Longer Play Pandora

I’m in the Sonos Beta version of the app and suddenly cannot play Pandora. I’ve tried quitting the Sonos app, removing Pandora and adding. I’ve authorized it today several times. The problem is on iPhone, iPad.The SONOS app on my laptop will not update.

732
melvimbe
1 year ago
G
gswoodsContributor I
asked in Controllers and Music services
some music library files will not play

I haven’t seen this exact problem mentioned, apologies if I just missed it.I have an issue where only some of my music library files will not play on Sonos. If one of the “bad” files is in the queue, it will play the first few seconds, then switch to the next file. Often these occur in clumps, where several files in a row won’t play (but the rest of the files from the same album will). As far as I have been able to tell, once the problem is occurring, it’s always the same files that won’t play, but the problem is intermittent (for example, a set of files that I couldn’t play yesterday are working fine today). The same files always play fine using other apps such as VLC or Rythmbox (Linux). I have seen both OGG and MP3 files exhibit the issue. To control my system I use the Sonos S2 controller running on a Windows 10 system, or the Android app running on various devices. In each case the music files are being accessed from a Samba server (SMB) running on a Raspberry Pi 4, from an extern

75313
Stanley_4
1 year ago
B
bgbrownContributor I
asked in Home theater
First Sonos System

Hello all!This is first time posting and first Sonos system.  I am in the process of finishing out my basement and creating a theater room.  I currently have an ARC, 2 subs, 2 in wall speakers, 2 in ceiling speakers and 2 amps.  The plan is mount the ARC under the TV with the 2 in wall speakers on each side of the TV and use the ceilings as rears. First question -  Will the above set up even work? Second question - Can I add another pair of in ceiling speakers (with another amp I’m guessing) and create a left and right pair for the rears? Third question - Is there a better way to do this? lol Thanks! 

18219
Stanley_4
1 year ago
C
CapeCodGregHContributor I
asked in Controllers and Music services
Can't get Sonos Controller S1 running on MacBook Air/Ventura/M2

Hi.  I just got a new MacBook Air with Ventura OS and M2 chip.  I migrated all apps including the S1 controller from my old MacBook.  The app started but I could not access my music library and it told me I needed to update.  Update attempts failed so I uninstalled the app, and now I cannot find an installation file to install S1 on Ventura.  Where can I find that file, and should I be able to get a “latest version” running on Ventura so I can use my Music Library again? Thanks,Greg

1333
Airgetlam
1 year ago
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Lee ChartersContributor I
asked in Speakers
Move and play 3

Anyone know if a move can play in sync alongside 2 play 3's in the same room? 

9711
L
1 year ago
R
Redcloud75013Contributor I
asked in Components and Architectural
Sonos Amp: streaming device?

Hi there - naive question for the group as I consider the purchase of a group of Amps for a whole house audio setup. Are Amps connecting to music streaming services and pulling the actual data from these services VS merely receiving data that I’m downloading on my phone and then redirecting to the Amps?Said otherwise: if I were to walk away and become out of range of my WiFi network … would Amps still be able to play whatever playlist or music I’d have started? 

17411
Airgetlam
1 year ago
N
NetzfischerContributor I
asked in Portable speakers
Roam factory defaults after power off

My Sonos Roam has severe configuration issues. When it shuts down, not standby, and I wait for couple hours, it is back in factory defaults, green LED and needs to be linked again.This happened before occasionaly once a month, now it happens daily. I have good wifi coverage, client steering disabled, and IP address fixed. Nothing helps.The most anoying point is that almost every time I want to use bluetooth it has lost the config snd I must go back to the home network to couple again. Total useless device when on vacation.Is there a way I can avoid losing the config or is it just broken?Cheers

681
Ken_Griffiths
1 year ago
L
luke0321Contributor I
asked in Components and Architectural
sonos amp airplay streaming

HI when I use airplay streaming music, then I couldn't control the volume to max.maybe if I turn to 80% volume then it auto change to 20%. My speakers is 4ohm.  When I use 8ohm speaker haven’t this issue ThanksLuke 

391
N
1 year ago
M
mmfwContributor I
asked in Home theater
Beam and Amp, how to separate Amp to just play music on hardwired speakers?

I just added a Beam to our tv, we were listening to the TV via the amp and the hardwired ceiling speakers. Now the setup runs through the Beam and that works fine as I added the Amp speakers as surrounds. So far all is well with the tv sound. I would also like to play music and when I tried it it played through the Beam with no ceiling speaker sound which is not what I want. How do I play the amp speakers on their own without the Beam? I have looked through all the settings and can’t seem to find my way.  

1075
N
1 year ago
R
R o bContributor I
asked in Home theater
era 100

Hi I have a Beam gen 2 and a Era100 but the era keeps loosing connection with the beam , no cables involved. All in the same room.any ideas please wifi in the house is good .

624
Airgetlam
1 year ago
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