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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27437 Topics
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B1355Contributor I
asked in Portable speakers
Roam playing music but app says it's powered off

HelloI have a problem with my roamWhen i turn it on and press play it connects to the last radio station, so it usese the wifi but when i try to access the setings from the sonos app it just sees it ppwer off.What can i do pls?Already tryed the 12 swconds reset and did nothing.

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1 year ago
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HrvojeContributor I
posted in Advanced setups
Move Stereo Pair Bluetooth problem

Hi, I have two Move-s in stereo pair which are working great. I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it connects to Iphone, but no there is no sound.   I have tried to factory reset that speaker, and the problem persisted. I have also tried to separate stereo pair, then both speakers were working in bluetooth mode (separately of course) without a problem. I have also tried to switch left/right speakers when creating stereo pair, and then the other speaker was not working in bluetooth mode.   Does anybody have similar experience? Is it a software bug?   Many thanks for all the help!   Kind regards,

748149
Airgetlam
1 year ago
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ml17Contributor II
asked in Components and Architectural
how to connect turntable ground wire to Sonos port?

Hi, How do connect a turntable ground wire to Sonos port? I have a turntable (Dual 429 CS - https://hifi.dual.de/en/products/automatic/cs-429/) that has a ground out, but Sonos port does not have a place to connect that ground out. Any work-around this? Has anyone come-across this issue? 

9946
Airgetlam
1 year ago
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AlethiaLContributor I
asked in Controllers and Music services
connection to SiriusXM was lost

I just re-subscribed to Sirius XM and now  keep getting the error that the connection has been lost. It will play all our other channels and music subscriptions, like Pandora and YouTube Music just fine, but it won’t stay connected to the SiriusXM, despite uninstalling and reinstalling the Sonos SiriusXM app. What else can we do to fix it?Thank you!

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Airgetlam
1 year ago
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claraaddaContributor I
asked in Speakers
Connecting my Sonos Play:1 to a new system but its not working

I recently moved away from my parents where my Sonos Play:1 was originally placed in a system using my dads e-mail. When i moved in my roomate already had a sonos that was connected to her account and i’ve been trying to connect mine to it as well but it is not working. I’ve tried factory resetting and used the add new product in the app but it constantly fails.Dansk:Jeg er lige flyttet hjemmefra med min Sonos Play:1 og skal sætte den på min roomies konto fordi det er kontoen på wifi’et, men det virker ikke. Hver gang jeg prøver at tilføje nyt produkt får jeg fejlmeldinger. 

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buzz
1 year ago
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SudoPotatoContributor I
asked in Portable speakers
Feature request: Automatically connect to last device

Hi!I own a Roam SL, which I am generally very happy with - except for one detail.Unaware of the Sonos ecosystem concept, I bought it because I needed a new bluetooth speaker, and it had good reviews and a good size for what I needed it for.Unlike any other bluetooth speaker I have/had, the Roam does not automatically attempt to connect to the last device it was connected to when powered on; my JBL Go (which died) did it, JBL Go 2 (also dead, replaced by the Roam) did it and my Yamaha THR10-II does it, and it is such a convenient feature.As covered in this forum post, this has been requested before.So, it would be wonderful if the Roam could do this as well. Cheers!

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1 year ago
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ppfr
asked in Components and Architectural
trying to reconnect speakers and an amp after storm

Everything was working fine for years.  Today, we got home from out of town, and 1 amp is flashing orange/white light and 1 set of speakers does not work.  We had a storm overnight.  A couple fuses blew.  Everything back in working order except this amp/speakers.I have followed the steps to reconnect.  Does not work.  Amp keeps reverting to orange/white blinking light.  Cannot get sound out of the speakers.  Another amp in the same room, for other speakers is working fine, and did not need to be reset.

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1 year ago
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CWTLContributor I
posted in Controllers and Music services
Windows 10 computer can't find my existing Sonos system, in order to play music library

This seems to be a common problem but the common suggestions won’t fix mine. I had to re-install Windows 10 recently, along with all programs. I downloaded and installed the Sonos application in order to play my music library from the computer, properly set all firewall exceptions, etc., and my computer cannot find my “Sonos product”. The computer is directly connected to the internet/wireless router and my connect:amp and components are connected via wifi. All music streaming services are working properly, after some excellent expertise from Sonos support. Before I bother them again on this problem I’d like to try to resolve it myself, if that’s possible. Can anyone offer a suggestion?

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1 year ago
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buddyrich33Renowned Enthusiast I
posted in Speakers
Use Era 100/300 Line In with a digital source?

From the FAQ it looks like you have to use the dongle to do line-in to the ERA speakers… but it mentions analog sources like a turntable or cassette player.  I assume the dongle is similar to the Apple Lightning to 3.5mm dongle where the DAC is in the dongle. In this case the ADC stage is in the dongle… and that makes sense if you are trying to connect an analog device, but it seems silly that you can’t input a digital source directly without having to do 2 conversions (DAC on the way out of whatever digital device you are using, say a CD player using optical instead of RCA) and then the ADC via the dongle into the ERA100 since its a USBC port and is seemingly expecting a digital signal from the dongle anyway.  Any plans to make a dongle that allows straight digital input?  If you had a digital signal could a USBC direct connection work (assuming its 24/48 pcm or whatever sonos expects)? 

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buzz
1 year ago
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Morlock1943Contributor I
asked in Home theater
My TV does not support Atmos - but the Sonos Arc does - how do I get Atmos in everyday use?

I have Earc hdmi om both Sonos Arc and TV, but no Atmos support on TV. How do I get Atmos? The newest “Chromecast HD” support Atmos - Can I somehow connect it, to solve the problem? (do I need the HDFury or VAX04101A to fix the problem)? I need help from the experts :-)

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1 year ago
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MuffoContributor I
posted in Components and Architectural
Sonos Port streaming to two Play5 speakers

I have just bought a Sonos Port to be able to stream from my CD player. I have since before 2 Play speakers (L/R) created in ”Living Room”. Now I have added Sonos Port to ”Living Room 2” and then combined these two rooms.Now to the issue:When I am streaming directly to Play5 speakers (L/R) from my Iphone everything works fine but when I try to stream from CD via Sonos Port there is only sound in one of th Play5 speakers.Anyone who have the same problem?Have I done something wrong while setting up the Sonos Port?

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1 year ago
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peter sabourinContributor I
posted in Controllers and Music services
Spotify search gives wrong options on PC and Mac controllers

It is correct (i.e. the same as the spotify website) on our phones (and on CR200s). On the Mac S1 controller, it is a random bunch of options like “Listas populares de los 80” and “Discover more from David Bowie”. Different again on PC S1 Controller e.g. “Meer van wat je leuk vindt” and “Vos mix preferes”. Have un and re installed controllers - no change. Grateful any help to resolve. Thanks.

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controlav
1 year ago
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DonhereTrending Lyricist I
asked in Speakers
Connecting Era100s to an Ark

I changed my soundbar from a beam to an Ark and the sub is working with the ark but my Era 100s are not. When I check my system it has a question ❓ mark beside the Eras. When I check if they are connected, it says they are, but no sound. I think the Eras are still connected to the beam I returned. How do I get sound from the Eras? I wanted to use them for rears. Any ideas? 

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1 year ago
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Iki ZamriContributor I
asked in Home theater
Sonos speaker no sound when i connect ethernet cable. Only wifi works.

I have setup my playbase & sub via wifi. Works perfectly.  but when i plugged in ethernet cable to either one of them, they suddenly stopped working & sonos app cant find them. I am using a mesh network. TP-link Deco, connected to a switch(unmanaged), then to the playbase/sub.Any help? 

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1 year ago
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Dan55Contributor I
asked in Home theater
15.5 low volume beam gen 2

Just updated to 15.5 firmware update and noticed less volume from beam gen 2. Has anyone else noticed this issue?

1742
D
1 year ago
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LucyhbContributor I
asked in Speakers
sonos five unable to connect to new wifi

I've recently changed my wifi provider (from BT to Sky) and I've tried 3 times to connect my Sonos five to the wifi to no avail. Does anyone have any advice?

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1 year ago
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Handers101Contributor I
posted in Controllers and Music services
sonos connect remote control

Hello I have a Sonos connect that is in another room, cabled into an amp powering multiple ceiling speakers.  can anyone suggest a remote control I could use for the connect to simply adjust the volume. I can use my phone, but was after a way to have a remote to adjust the volume that can be picked up by anyone.  thanks. 

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1 year ago
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AdrianssnContributor I
asked in Home theater
Sonos beam gen 2 pair with 1 Era 300

Hi,The standard theatre setup is to pair beam gen2 with a pair of era 300, I wonder to pair the beam gen2 with 1 era 300, would this enhance the Atmos audio or it just have to be one beam gen 2 with 2 rear Era 300? Thanks

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1 year ago
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CaseyMomContributor I
posted in Controllers and Music services
Combining Sonos Systems

I have 2 homes, with a different wifi network in each.  (Actually, 2 in each, using extenders.)We have an old Sonos system which requires the Sonos 1 app on one of the networks.  We have a newer Sonos One (voice activated) which works on the Sonos 2 app on the Wifi network in our vacation home.I have a new Sonos One SL and a new Sonos Roam, which I would like to configure in one home, but then move to the other.  I can’t add them to the Sonos 1 app because they are not compatible.Can I create a new connection for the Sonos 2 app, using a network in my main home, even though it’s currently configured for the vacation home?Am I even making any sense?

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Airgetlam
1 year ago
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Maximus122Contributor I
asked in Home theater
Era 100 surround Sound / Pioneer DJ Aux

hi I have the era 100 both of them set up as a surround sound sound with the arc and a sub. The reason I bought the area 100 is so I can plug in my Dj mixer using the auxiliary input with the adapter. So far no luck when I try to play my Dj mixer into Era 100. Sonos support told me I need to buy the specific Sonos line usb c adapter from their site for this to work. Is this true? or would I not be able to play because it’s already part of the surround system? 

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controlav
1 year ago
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ShaunKeenContributor I
posted in Portable speakers
Roam Won't Connect to new WiFi

Moved to a new WiFi Router, and my Sonos Roam won’t play nice with it. I’ve tried to set it up about four times, each time cycling through the setup/troubleshooting options (Make sure the network matches my device, check the password, reboot the Roam, reboot the router, etc.), and occasionally rebooting my device (iPhone), and it’s still not working. The Wifi comes with 2.4Ghz and 5Ghzs options - The Roam only sees the latter, and even when my device’s WiFi settings are is switched to that one, it’s still not having it. I’m very tired - Any help is appreciated!!

5083
Ken_Griffiths
1 year ago
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skeckAvid Contributor I
asked in Controllers and Music services
mycloud music service

So today I went to play music from mycloud service  (that I was forced to use after I couldn't  access my music  library)Now all that's coming up is "mycloud home" unable to browse musicReally had enough of the mycloud sonos combination What nas drive will work with sonos S1 ? Thanks 

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1 year ago
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MARIO DANIEL CARRILLO GARCIAContributor I
asked in Speakers
Connection problems with my Sonos speakers

I have several sonos speakers already connected. Due to problems of lack of light, everything got out of control. Now in the Sonos application I get the speakers with a key and do not happen. What should I do?

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Airgetlam
1 year ago
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RupertGypsy_1Contributor III
posted in Components and Architectural
Sonos Amp shows (unused) not registered. Randomly happens

Bought an Amp I think within the last six months and it was working fine. Upgraded from ZP100.  Now it randomly takes down my system and nothing works I usually manage to get it up and running again by disconnecting the power to the amp.  Happens more than it should.  This time I’ve pulled power and Ethernet cable and can’t get it to work. At the moment all my other speakers have disappeared into lala land and only the Amp (unused) not registered shows.  any suggestions besides factory reset.  off to bed to dream about this now lol

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1 year ago
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JoinerContributor I
posted in Speakers
Using Sonos One SL in corporate setting

Good morning,As part of our new office building, our retail team are wanting to setup 4 Sonos One SL speakers in the cafe and retail area on the ground floor.We checked with our AV partner who are installing our Teams meeting rooms to check that they wouldn't interfere and they are happy that they wouldnt, however they did raise concerns as they advised Sonos are designed for domestic use and in a commercial bulding they would cause a “big issue” as they sit on 2.4 GHz (congested wi fi channels) and may cause interference.  They advised that the person installing them will need to understand what access points are going in on what channels and then, ensure that the Sonos are separated. Is this correct?  I can see from the specs that the Sonos One SL work on 2.4 or 5 GHz bands and that Sonos are starting to move into the commercial market, so I am slightly sceptical of the advice we have been given.  We are installing Meraki MR36 wifi 6 access points so I think this should help as they

3953
Airgetlam
1 year ago
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