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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27437 Topics
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aguggenheimContributor I
posted in Speakers
Sonos Set Up Help!

Hi all --I'm stuck on setting up my Sonos system in a new apartment. I have a Sonos 1 SL, a Sonos 1, and a Sonos Sub. I only have a ethernet wired to wireless access point (no router) in my new apartment. I can get the Sonos 1 to connect to the network but no amount of factory resets, and power cycling can get the Sonos 1 SL and Sub connect. I tried to connect an ethernet cable directly to the wireless access point then to the Sonos 1 Sl but no luck there either. Do you all have any suggestions on getting this thing up and running?

312
Airgetlam
1 year ago
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kimludContributor I
asked in Speakers
Roli keyboard

When I connect my Roli keyboard through the NOISE app on my iPad to the Era100 via Bluetooth, there is a latency about 300 ms, which disturbs me. In order to reduce the latency, I bought a C-USB cable which I can connect the iPad to the Era100 loudspeaker.How do I make sure the signal runs over the cable and will this reduce the latency?

272
melvimbe
1 year ago
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KojiKitContributor I
asked in Controllers and Music services
Is there a way to play NTS shows/stations that aren't among the few defaults?

I’m running S2, and can’t for the life of me figure out how to play anything from NTS besides the default channels, which are the 2 live channels and 10 or so pre-selected. Is there any way to play selected shows? Even when I run a normal search it will compile results from everything other service - i.e. Spotify, Soundcloud, etc - but none from NTS.Honestly, playing to my Sonos directly from NTS would be even better, just like Spotify, as really can’t stand the Sonos app interface.

2726
Ken_Griffiths
1 year ago
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Rich_10Contributor I
asked in Speakers
Play 5.1 blue-ray audio disc on an era 300

I have many blu ray 5.1 audio disks. Can I connect the blu-ray player directly to an era 300 with an hdmi to usb-c adapter for the line in and have the 5.1 sound transferred to the era 300 speaker?

1954
106rallye
1 year ago
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a9979Enthusiast II
posted in Speakers
Suggestion: Reboot speakers option via the app

I’m just putting this out there…Sometimes I need to reboot my speakers when an update didn’t install or something like that. I’ve even noticed rebooting speakers helps if they sometimes are cutting in and out due to interference. Regardless of the reason (aside from speakers not being found in the app) I would love it if I could reboot speakers from the app instead of having to walk to each of my 12 Sonos speakers to unplug and plug back in. I’m no programming genius or anything but seems like a reasonable option to have in the app. 

542
Stanley_4
1 year ago
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SamsquamshContributor I
asked in Components and Architectural
All my speakers are wired to a Sonos Amp, Is there any advantage to hardwiring Amp to Router?

Thanks in AdvanceI am wondering if there is any advantage to connecting my Amp via ethernet to my router when all my speakers are wired to the amp (architectural). My issue is not Sonos per se, its more my Stralink router. The only way I've found to make Sonos work with it is to connect it via a dedicated 2.4 Ghz channel on the Starlink router (by “splitting” the channels on the router), and if I want to use Sonos I have usually have to switch to the 2.4 channel on any mobile devices which always want to be on the 5 Ghz. I assume if it’s hardwired then I can get rid of the separate channels on the Starlink. In this case I assume the amp still outputs to the speakers its connected to and if it creates a sonosnet network its a moot point.

3124
S
1 year ago
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Porsche99Contributor I
asked in Speakers
Dual subs with a stereo pair

When are we going to finally be able to have a stereo pair plus dual subs ?  , I'm delaying Sonos purchases until then. Please get this done.

281
AjTrek1
1 year ago
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BassheadContributor II
asked in Home theater
arc wall mount

Has anyone got a picture of an arc wall mounted using the sanus extending mount bracket?Sonos say it offers an “unimpeded” Dolby atmos experience… Probably a long shot but,can anyone confirm or deny if one bracket is better than the other sound wise?

791
Ken_Griffiths
1 year ago
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Singher25Contributor I
asked in Home theater
PS5 not outputting 7.1 audio with arc + era 300 and sub

Hi, this has been doing my head in. My Sonos app only shows Dolby digital 5.1 for ps5 game audio. I have set the tv to pass through, changed ps5 audio to av receiver and 7.1 ch and have changed the audio priority to dts or Dolby.  I have a Samsung q80t and it apparently can’t do lpcm over earc. I should still be able to do Dolby digital plus 7.1, no? Others have confirmed they get 7.1 audio with this set up so it is possible.

4203
G
1 year ago
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ziroskyContributor I
asked in Speakers
Mismatch room name between Sonos app and Apple Home

Hello!I don’t understand why Sonos Arc and the two Era 300 (which I decided, for now, intentionally not to pair as a surround) which are located under the same Apple Home app room called ‘Living room’, appear on the Sonos app as being placed in two different rooms called each ‘Era 300’ (the name I gave to each speaker via the Home app). I basically want all the products to appear under the same room (Living Room) on the Sonos app.Does anyone know how to fix this naming issue? Thank you! 

1809
Z
1 year ago
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Sam5078Contributor I
asked in Speakers
fading era300 fading issue

Hi, I have just bought a pair of era 300’s and a beam gen2. I have connected my beam with my tv via hdmi earc and then added the pair of era300’s as surround speakers. My problem is that I can now barely hear anything coming from my era300’s when playing Dolby atmos content on Netflix. When playing music directly from Apple Music it does not come up with the Dolby atmos badge and the era300’s keeping fading and coming back for a few seconds. I am on the latest version 15.5 and have all my products connected via wifi. Can someone please point me in the right direction as to what might be causing the issue or is there something wrong that I would have some during the setup. Thanks in advance

935
buzz
1 year ago
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Alice07Avid Contributor I
asked in Portable speakers
Sonos Roam

I have asked to the support if Sonos roam can be continuosly used while connected to a power source.They say it is not recomended: charge it, disconnect it from power and then use.Does anyone understand why ?I think it is normal to use it connected whether it is not necessary to move it. 

1694
buzz
1 year ago
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timber99Contributor I
asked in Controllers and Music services
Sonos One with Alexa won't play specific songs on Spotify

Hi thereI've got quite a specific problem on my Sonos One (with Alexa built in). This is linked to my Spotify account so I can play music happily from the Spotify or Sonos apps.But when I try to play music on the Sonos One by asking Alexa to play a specific song, it always chooses instead to play the "radio" for that song, ie related songs to it, which may or may not include the actual track.I'm aware this is massively a first world problem, but hey that's what this forum is all about right? ;) Anyone have any advice? Thanks, Tim

674
Corry P
1 year ago
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anquitelContributor I
asked in Controllers and Music services
Can I change radio stations on Sonos Move without using the app?

Can I change radio stations on Sonos Move without using the app?

691
Ken_Griffiths
1 year ago
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RMACHINGContributor I
posted in Controllers and Music services
No me aparece servicio de Amazon Music para añadir en APP SONOS

Hola, estoy intentando añadir el servicio de Amazon Music en la APP de SONOS, pero no aparece en la lista de servicios disponibles. Tengo 2 cuentas en SONOS, desde un dispositivo asociado a una cuenta si aparece y puedo seleccionarlo, pero desde otro dispositivo asociado a otra cuenta no se muestra.

1561
Ken_Griffiths
1 year ago
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MarcouContributor I
asked in Controllers and Music services
comment saisir le login et pass d'une réseau

Bonjour,Un changement de mot de passe de mon réseau et plus de Sonos !Comment puis-je ressaisir mon login et passe ?J’ai la dernière version de Sonos desktop et je n’ai que 2 options :Connexion à un système existant (sans succès car pas de proposition de saisie) Apprenez à configurer un nouveau système ! Et ca m’envoie sur l’url de téléchargement de l’appli. DesktopQuelqu’un a-t-il la solution ?

863
M
1 year ago
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sonosamasTrending Lyricist I
posted in Portable speakers
Long-Press Play to Power On and Group

FEATURE REQUESTIt would be cool if you could long-press the play/pause button on the Roam to turn it on, and then automatically group it with existing playback in another room.I often strap my Roam to me and walk around the house with it grouped to another room. I have to turn it on, wait for it to wifi, then group it to the other room. It would be nice to automatically wake/power it with the same long-press action that places it in a group.The Roam takes some time to power up, so it might not be an instant response. However, I think it would cut out a step in my workflow (maybe other users too?...) if Play/Pause also served as a POWER ON button when long-pressed.Maybe an audible chime on the long-press from sleep/standby/off will indicate that the speaker acknowledges my request and is working on it.Totally a first-world problem. But something I would like to have.Any thoughts?...

724
S
1 year ago
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IamdaphContributor I
asked in Speakers
Sonos Amp to speaker compatibility

I am considering purchasing a Sonos amp to use as the amplifier for my turntable. The main reason I have chosen the Sonos Amp is because I want to be able to use my existing passive speakers in my record room, and also be able to send the turntable output to all of my other Sonos products throughout the house. My existing passive speakers are 8om 150/600W. The Sonos Amp is rated at 125W. Will there be an issue using the 125 W amp with my 150/600W speakers? 

9068
Stanley_4
1 year ago
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BassheadContributor II
posted in Home theater
ARC Wall mount

I am looking to add an arc and two era 100 as rears to my living room and the arc would ideally be situated under my TV mounted on the wall.I’ve found out that using the original sonos wall mount will reduce the bass significantly and was wondering if a non original wall mount would still allow the arc to recognise it’s on the wall and reduce the bass?  tia 

42616
Stanley_4
1 year ago
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Toledo networkContributor I
asked in Components and Architectural
Sonos Connect:AMP volume keeps lowering by itself

I have a sonos connect:Amp that recently just started lowering the volume by itself! it was working normally until today! I did submit a diagnostic report and the diagnostic number is 1869534414i have restarted the sonos and restarted my phone! i have 2 other connect amp and only one of them is having this problem!

861
G
1 year ago
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PaPCan514Contributor I
asked in Speakers
ERA100 Mounting

Is the Mounting Hole / Screw - Strong enough to hold the unit upside-down?I’m looking to create a DIY bracket and this M5 14mm screw would be the unique mounting point, holding the unit upside-down giving uses access to the touch panel from below.Any longevity impacts of using them in this orientation.I read that the 300’s have accelerometers to detect the orientation, so that unit would seemingly not have any but I’ve not read anything on the 100’s.NB.I’m disregarding any acoustic or tuning limitations (ie: Software) as my basic testing seems to not overly affect performance.  

5052
Stanley_4
1 year ago
S
siegsContributor I
asked in Speakers
Volume jumps up to extreme levels across all speakers

When starting a new session on our Sonos system, the first 30 seconds are a chaotic experience of frantically trying to turn down the volume across all speakers. If a song is selected and started on a normal level, the volume quickly climbs to extremely high levels across all speakers. Using the app to try to turn them down, I can watch the volume crank back up as if it’s possessed. This circus continues for about half a minute until it finally settles down and accepts the volume selected in the app.Is there anything I can do to stop my system from doing this?We are using two Play:3 and two Play:1 speakers.

383
Stanley_4
1 year ago
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GlennWarrenContributor I
asked in Controllers and Music services
Volume leveling

Is there a way to get the Sonos app to do volume leveling with my music library. Right now I have to constantly adjust the volume on different songs.

1932
Stanley_4
1 year ago
J
Joecable1Contributor I
asked in Home theater
sonos arc with Sonos amp more than 40 feet apart

Hello, it is my understanding that this Sonos arc can be hardwired along with a Sonos amp, and then ceiling speakers for the rear. As long as everything is hardwired, is there an issue? I know if the arc and amp or wireless they have to be within 20 feet of each other? 

29377
Stanley_4
1 year ago
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DLB53Contributor I
asked in Controllers and Music services
TuneIn

Has anyone been able to get TuneIn (New) to work on their Sonos system? I have registered for the new app and rebooted my system, but it still doesn’t work. This is incredibly frustrating. We listen to local radio streamed through our Sonos for about two-thirds of the day. If anyone has any suggestions about how to listen to terrestrial radio, I would appreciate it. For now, I guess we’ll be streaming through directly through the stations’ web apps. 

1447
J
1 year ago
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