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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27438 Topics
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Miguelr0manContributor I
asked in Speakers
Era 100 Integrated 

I presently have a beam, a sub and 2 One sl. Can I add an era 100 to the system? Moderator Note: Combined post and reply from OP.

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G
1 year ago
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SlipmuzikContributor I
asked in Portable speakers
sonos roam going OFF alone

Hello for 3 days my sonos roam lowers the sound alone when listening music on Spotify  then goes off on its own when the battery is full? I tried to reset it, the problem comes back.. Anyone else has this trouble ? Thanks you 

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A
1 year ago
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MikeljamiContributor I
asked in Controllers and Music services
Ordenador

Hola buenas. Por un lado querría preguntarles, si puedo escuchar la música que tengo en un pendrive, a través del ordenador, en mi sistema sonos. Y Por otro lado tengo un Play.1 y un Connect, y los estoy utilizando cada uno, con una distinta aplicación. Puedo utilizar estos dos dispositivos con una misma aplicación? Muchas gracias y un saludo de Mikeljami

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M
1 year ago
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JcneContributor I
asked in Speakers
sub dusconnecting during play

I recently bought the Arc and sub. I have been trying to install the system with no luck. The arc gets connected, the sub gets connected but when I start to play music or tv the sub disconnects  and only the arc keeps playing. I have tried all possible scenarios like rebooting, connecting through Ethernet cable etc, but each time the sub gets completely disconnected. Wasted a lot of time on this set up. I have. One to a point where I want to return the speakers 

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Airgetlam
1 year ago
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BuskerMoveContributor I
posted in Controllers and Music services
YouTube Music: Sonos App Access Denied and Used in Another Location

I know there are a few forum posts around for this topic but none of the remedies provided work.I have YouTube Premium and connected to my Sonos app. Some songs get access denied or account being used in another location but the next song from the same album plays fine. I can play the same song via YouTube Music app fine without any issues.What i’ve done:Re-authorized YouTube Music Removed YouTube Music Logged off from Sonos and YouTube music Restarted my phone Restarted my Sonos system Restarted my modem/router Used both Android and Apple devices Removed all devices linked to Sonos and re-authorized on one deviceI’ve even put up a YouTube recording of it working in the YouTube music app but not in the Sonos AppI’ve spent a lot of money getting my Sonos system but the Sonos app ruins the experience. Should just let the native music app connect direct to the Sonos system, bypassing Sonos app.Any other ideas or i’m just chasing my tail and Sonos really need to fix this?I am in process of

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1 year ago
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AbbyLContributor I
asked in Speakers
YT app forcing Apple TV to drop paired Era 100s every time an ad shows

I just replaced a pair of original Home Pods with a pair of Era 100s on my Apple TV. When they stay connected for a movie or TV show, they’re great. When I try to watch videos through the Youtube app, the speakers drop the connection and the audio stream falls back to the TV speakers every time the video changes or an ad runs. Is there a change to the audio settings on the Apple TV I failed to make?

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1 year ago
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CarmelAVContributor I
posted in Controllers and Music services
How to Equalize Playlist Volume on IOS app?

How do I equalize volume for all songs on Spotify playlists playing through Sonos from the IOS app?All the playlists are set to equalize volume on Spotify and perform fine on Spotify, but not when streamed through Sonos to my speakers. Having to change the volume up & down for every song is annoying!

2863
K
1 year ago
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AEM1Contributor I
asked in Controllers and Music services
two amps playing independently at same time

I have two amps each wired to a pair of speakers in different parts of the house.Each time someone tries to stream music to one amp (spotify) I am booted off the second amp to which I am streaming to from a different phone. i.e. same wifi network same streaming service, two different phones and amps can be grouped but not play different music independently. Is there a solution?

724
A
1 year ago
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johnvphippsContributor I
posted in Portable speakers
Where are the new and improved products from sonos?

When I purchased my first sonos products they were considered “state-of-the-art” stuff.  But they seem to have stopped developing and improving.  Sonos is not even mentioned in this Engadget article.  Maybe they could give us the ability to use headphones with the system.https://www.engadget.com/best-portable-bluetooth-speakers-133004551.html

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AjTrek1
1 year ago
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AdauceContributor II
posted in Home theater
Bluesound vs Sonos?

I have read all the threads on here on this topic but does anyone have up-to-date experience with comparing the latest equipment and software. I own neither so far, but what has caught my eye is a NAD AV amp which has BlueSound OS built in. This level of integration appeals to me. Most importantly, it solves my worry about the virtual centre channel in a 5.1 Sonos home cinema system using two Sonos Amps (subject of a separate post). Because of this and not wanting a soundbar, I have decided to replace my current AV Amp, initially planning on using the Sonos Port to deliver streamed music, when I came across the Bluesound based NAD alternative. The Bluesound amps (Power Node or PowerNode Edge) both also have a line level output - allowing it to drive a pair of speakers and give an input to an existing stereo. Sonos Amp doesn’t seem to have this. The Bluetooth app seems equally good to me, maybe it  has been updated since I saw it heavily slated on here (5 years ago). I can wire most of

799615
Stanley_4
1 year ago
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EoinByrneContributor I
posted in Portable speakers
Can I use the Sonos Roam as a bluetooth wireless connection from Samsung TV to symfonisk lamps?

I'm looking to use my symfonisk lamps as TV speakers. Can I use a sonos roam as my wireless connection from the tvs Bluetooth and group the roam and symfonisk lamps together. Would this work?

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1 year ago
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dens38Contributor I
posted in Home theater
Barre de son et TV Sony Bravia, problème de coupure

Bonjour. Je viens d'acheter une tv Sony XR-77A83K, connectée à une barre de son sonos (première génération) avec le câble optique. Et depuis cet achat, quand la tv est éteinte et que j'écoute la radio ou musique de ma bibliothèque, sur mon système de son, donc barre de son sonos et d'autres enceintes sonos, j'ai le son qui coupe régulièrement pendant quelques secondes (7s) uniquement sur la barre de son, et pas sur les autres enceintes. Quand je déconnecte le câble optique de ma barre de son (donc venant de la tv), je n'ai plus le problème. Ce problème vient bien de la sortie optique de ma TV. Avant j'avais une TV Sony bravia 55W905A, connecté avec câble optique à la même barre de son Sonos et je n'avais pas ce problème. En cherchant sur les forums, beaucoup de personnes ayant des barres de son Sonos (ou autres marques) connecté en câble optique ont le même problème. Donc je pense que Sony est déja au courant.C’est vraiment gênant car chaque fois que j’écoute radio ou musique, je dois

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1 year ago
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CHOContributor I
asked in Speakers
Move Era 100 from one room to another

How do you move, for example, an ERA 100 from one room to another on S2 app. Must now be used as a surround speaker together with BEAM 2 and Mini Sub

8528
Airgetlam
1 year ago
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Nick LandAvid Contributor I
asked in Speakers
Intermittent clicking from Play 5 Gen 2 speakers

I have a pair of Play 5 Gen 2 speakers. When playing on AirPlay from a Macbook Pro (2021), there is a frequent intermittent clicking sound, like a record skipping, about 10-20 times a minute. It’s very annoying.Does anyone have any suggestions?Thank you!

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Airgetlam
1 year ago
Doovy
DoovyContributor II
asked in Controllers and Music services
Spotify playlist cannot play on Sonos speakers

I have several Spotify playlists which stream without issue to my speakers, however, Spotify playlists created from files on my computer/phone cannot be played to Sonos speakers…I noticed the below when trying via the Sonos app: 

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Airgetlam
1 year ago
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Pifrac
asked in Controllers and Music services
How to end radio stream in a room without blank ?

When I listen to the radio, using TuneIn, if I turn off one room using the S2 app, all rooms become silent for a short time, and the remaining rooms relaunch TuneIn (the audio jingle sounds).I would like that when I turn off one room, the other rooms continue to stream the radio as if nothing happens. 

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K
1 year ago
A
AdauceContributor II
posted in Home theater
Sonos for home theatre with Amp(s)

Hi. New to Sonos.I am not able to find any detailed info on using the Sonos Amp as a home theatre set up.I have 5.1 conventional setup and thinking of retiring my AV Amp, leaving me with 5 good satellite speakers and a decent sub.It is easy to see how the rear part works with one Amp. Less clear how the front will work. Left, right and sub can work off the Amo (assuming software\config allows), but how is the critical middle channel (under the TV) made to work?Will a single Sonos One deliver the middle channel? Or is the middle channel somehow virtual, which sounds like a weak solution that depends on crucial sound stage questions. I don’t want that.Or am I stuck with having to get a Sonos soundbar? In this case will my front left and right conventional speakers become redundant? Or will they work in concert with the soundbar? Or will the left and right soundbar channels be redundant?I don’t want to buy a Sonos Amp just to feed a low level signal to my well powered sub. Can the sub out

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1 year ago
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DanFazContributor I
asked in Portable speakers
Roam is stuck on Factory Reset lights

Hi, my music just started cutting out after a few seconds recently so I thought I'd start from scratch.. I attempted a factory reset but the device is now stuck on the orange and white flashing led.. does anybody have a solution for this?

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D
1 year ago
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kkingyipContributor II
posted in Speakers
Do both speakers in a stereo pair need to be hardwired?

Hello, I have extreme connectivity issues with my pair of ERA 100s. I’m frustrated with them to the point that I am just going to find a way to hardwire them to my router.However, it is more easy and feasible for me to hardwire 1 of them as opposed to both of them. My question is, if I only hardwire 1 of the pair, will the app be able to locate the stereo pair just fine or do both speakers need to be hardwired?

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1 year ago
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djhermerContributor I
asked in Components and Architectural
Amp Location Question

Hi, going through some renovations and need to consider where to locate the amp.  Will the amp work if it is placed in a cupboard?  Or does it need to be open to be able to link to the app etc?

1582
buzz
1 year ago
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vciifContributor I
asked in Controllers and Music services
Multi Disc Import Error

I have had sonos for some time. Update issues required me to delete and reinstall latest version 15.5Music library on Synology.Just imported some new music with multiple discs per folder/album. These are displayed properly in itunes. Sonos has the songs in the wrong order. 1,1,1 (from disc 1,2,3) then 2,2,2 etc.I have other multi disc albums from prior imports that are displayed correctly. In addition, the metadata for the new incorrectly displayed albums looks the same as the previously imported multi disc albums.Thanks for any help.

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buzz
1 year ago
R
Richard_107Contributor I
posted in Home theater
mulitple surrounds

Given the hype of the Nakamichi Dragon 11.4.6 system, it would be amazing to see Sonos support multiple era 300 surrounds. Adding two more 300s to a large space would yield 11.2.6 which I think would be a good option and in a large room suppprt a better atmos experience overall. Bonus points for allowing the use of more than 2 subs. But I can’t see many users doing that.  

942
Stanley_4
1 year ago
Udon
UdonContributor II
asked in Home theater
Still no TP support for latest generation of iPad 11 /12?!

I just upgraded my iPad Air 4 to an iPad 11 Pro 2022 model only to find out true play is not supported on this iPad?!I am an Android guy and bought the iPad Air 4 specifically to be able to use true Play on my system and ended up enjoying using it to surf on etc. Searching the forum I see this has been an issue since 2018. Why would Sonos not opt to support these higher end faster iPads? To me this sort of shows how archaic Sonos speakers are as well as how inept their engineering team is.What an absolute utter disappointment.I just spent hours also trying to get my speakers onto a new router and it was a nightmare only to find out I cannot tune them with true play on my iPad 11. I think I am done with Sonos and I'm just going to buy an atmos sound bar and sub from another manufacturer, this is sad.  

2217
Stanley_4
1 year ago
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UniversalNerdContributor I
asked in Controllers and Music services
Spotify playing on an Echo keeps connecting to Sonos automatically without any interaction

I have an issue where Spotify is playing on an Amazon Echo in the bedroom but Spotify will all of a sudden change the speaker to be our newly installed Era 100 group (kitchen and dining room group). This is happens when no one is interacting with either Spotify, the echo or Sonos, either physically or via apps. I then have to open the Spotify app and re-choose the Echo device as the speaker. It can easily happen every 20mins or so when playing a playlist. This has only started since the addition of the two Era 100’s to our setup. 

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Airgetlam
1 year ago
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RL systemsContributor I
asked in Components and Architectural
Quiet turntable through Port

I have a Technics SL-1210 turntable connected to a Port. The audio is very low when playing it through the Sonos system. The audio in volume is set to 10 and the audio is uncompressed. I’ve used my laptop with an audio cable plugged into the Port and all works well. Any ideas or suggestions on what to do would be really helpful. 

1463
Stanley_4
1 year ago
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