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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27708 Topics
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Adrian_28Avid Contributor I
asked in Controllers and Music services
19/8/23 - both soundcloud and search function of spotify broken

both soundcloud and search function of spotify brokeni can see soundcloud is listed as partial outage ………. i’d say full outage as cant browse or play anything. Also any searches done, dont include spotify in results, which is two major sources of music. please fix ASAP please

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Jamie A
1 year ago
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listern123Contributor I
asked in Home theater
Turn Off Beam Visualizer/Screen Saver with Samsung Portrait TV

After plugging in a Sonos Beam into the ARC HDMI port with a Samsung Frame (Portrait) TV— the Samsung TV now displays Sonos’ screensaver constantly instead of turning off normally, I’d like to go back to the Samsung Portrait working normally where the display is off until I enter the room and then a static Samsung provided image shows up. How can I disable this screensaver Sonos feature?

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Corry P
1 year ago
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Ales1981Contributor I
asked in Speakers
Sound blocked at 15% with Arc and Sub

 Hi all I have an Arc+Sub, different One and a Move. The Arc+Sub are not connected on a TV at thé moment, i use just for music What ever i do, volume on Arc+Sub automaticaly down at 15% max or less (volume reducer 100%) Do You know this problem ? Thank You !  

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Corry P
1 year ago
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2david6Contributor I
asked in Controllers and Music services
10 Second dropout playing music library on laptop

I have a music library on a laptop that plays through Sonos.  Every track that I play from the music library has a 10 second dropout around 80 - 90% into each track but only in one room. Here’s what I’ve got: Room 1Sonos Connect Amp, connected to:2 non-sonos speaker (wired connection to Amp)1 cd player (wired connection to Amp)1 laptop containing music library (wireless connection to Amp) Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - 10 second dropouts Room 21 sonos speaker (wireless connection to Amp)Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - no dropouts  Room 31 sonos/ikea speaker ( wireless connection to Amp)Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - no dropouts  Here’s what I’ve tried so far with no success:Reboot routerUninstall & reinstall all sonos software

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Corry P
1 year ago
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TeggersContributor I
asked in Home theater
random raising of volume to max Beam Gen2.. when TV off and when TV off

I have a Samsung TV with a Beam Gen2The beam will randomly raise in volume to max level ( ridiculously loud) when TV is on or when playing music…. But also hear a pooping sound ( the sound it makes when you physically raise the volume button ) when the TV is off… then when it happens when the TV is off.. I check my Sonos app ( TV still off) and the volume slider button has moved to max volume… when it was previously halfway I have done everything suggested in the forums …unplugged absolute every connection including internet etc.. but I will be lying in my bed at say 5am in the morning .. no TV or anything else on.. and hear the popping sound raising the volume.. PLEASE HELP 🙏 …

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Corry P
1 year ago
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mfuttnerContributor I
asked in Controllers and Music services
Unable to reauthorize my soundcloud account

On my Sonos system, out of the blue I saw that my SoundCloud wasn’t connecting and Sonos was asking me to re-authorize it, which I’d never seen before. Once I tried to, I kept receiving an error 500 message and Sonos wouldn’t allow me to connect.

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Dogdad
1 year ago
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Berky1010Contributor II
asked in Speakers
Mixing/Pairing Ceiling and Wall Speakers

Can this be done? I think I read I’ll need an amp for each pair of ceiling speakers and wall speakers but curious if these can all be paired together?

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G
1 year ago
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The NonnaContributor I
asked in Controllers and Music services
Delete Pandora

I have dropped my Pandora subscription and would like to delete Pandora from my Sonos 1.  Any suggestions on how to delete that station?  TIA

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1 year ago
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Ralf_7Contributor I
asked in Speakers
Play:5 high ping times (and music drops) when used as "primary player". All good when added to a group

I have a stereo pair of Play:5 . Also other Sonos equipment in the house. They are all connected on Wifi.   When playing music on the stereo pair of the Play:5, music drops out. Ping times to the left side of the Play:5 pair shoots up to 2+ seconds (from ms): 64 bytes from 192.168.89.152: icmp_seq=201 ttl=64 time=8.770 ms64 bytes from 192.168.89.152: icmp_seq=202 ttl=64 time=2.975 ms64 bytes from 192.168.89.152: icmp_seq=203 ttl=64 time=3.121 ms« start playing music >>64 bytes from 192.168.89.152: icmp_seq=204 ttl=64 time=2.056 ms64 bytes from 192.168.89.152: icmp_seq=205 ttl=64 time=216.354 ms64 bytes from 192.168.89.152: icmp_seq=206 ttl=64 time=1573.440 ms64 bytes from 192.168.89.152: icmp_seq=213 ttl=64 time=5184.342 ms64 bytes from 192.168.89.152: icmp_seq=214 ttl=64 time=4360.328 ms64 bytes from 192.168.89.152: icmp_seq=215 ttl=64 time=3363.856 ms The right side ofthe Play:5 pair has consistent low ping times. When starting the music from another set and then letting this P

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Airgetlam
1 year ago
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sandgrounderContributor I
posted in Components and Architectural
sonos not finding my wired ceiling speakers

Hii have needing using Sonos amp with wireless Sonos beakers and a wired set of ceiling speakers the cables go into the back of the amp.i use to select the ceiling speakers when I wanted to use them now they do not  appear as an option ?  tried turning on and off the Sonos amp but it makes no difference Tried adding speakers but it just looks for wireless speakers Many of my wireless speakers have been lost but the beam with my tv is still available and I can select and play Spotify through it any suggestions as to what I should try  cannot understand if the cable goes from the amp to speaks why it cannot find them 

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S
1 year ago
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Witham33Contributor I
asked in Home theater
Multiple Era 100

Is it possible to setup more than 2 Era 100 Speakers in one room with and Arc soundbar and Sub? I purchased a 3rd and everytime I set it up, I select the correct room and instead of adding it there, it creates another room with the same name and adds a 2 at the end. Am I doing something wrong or can you only have a max of 2 in each room?

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jgatie
1 year ago
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krgContributor I
asked in Controllers and Music services
Plex unable to play certain songs "The connection to Plex was lost"

Trying to play music from Plex to my sonos. Some albums play, no problem. Some albums i get the following error message. - “Unable to play ‘song title’ - the connection to Plex was lost”Things I have tried-Checked Sonos app for updates Checked Plex for updates. Restart plex. Restart phone Re-authorize Plex account Delete and reinstall plex service. Stop and re-start plex server i have the same problem if I use the app on my phone or my computer. I am able to play these songs through “Plexamp” - which makes me think it is a Sonos problem?My server is hosted on a Synology 920+  

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1 year ago
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MDCalgaryContributor I
asked in Speakers
USB ERA 300

I have a turntable with both RCA, BT and USB connectivity. Can I plug the USB turntable to the USB port in the 300? Also can I use the BT to pair with the 300? What is better?

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buzz
1 year ago
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sanderlbContributor I
asked in Controllers and Music services
Spotify outage 29 June 2023

My Sonos apps (Mac OS, iOS) stopped connecting to Spotify sometime this afternoon (CET). Is this a systemwide outage? I can play Spotify directly from my computer and devices, the problem seems to be in the connection between Sonos and the Spotify service.

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buzz
1 year ago
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RebeccaRafikaContributor I
asked in Speakers
Connect to new wifi router password

I have a new router and password and since then cannot connect to my Sonos system. I have followed all the steps carefully but it still does not connect. Also in total I bought different Sonos speakers as I live in two places. I have bought 4 Play: 1 devices of which 3 are here. It only shows me 2 and none of them have the serial number of the ones I bought for here. At least one should, but none do.  what could the problem be?

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1 year ago
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Lancelot WestbankContributor I
asked in Controllers and Music services
S1 Install on new computer

Hello. I have an existing Sonos system and a new PC.  Play One x 2 , Play 3 X 1 , Play 5 X 1, Soundbar and a Bridge. I’m not keeping the old PC . When I download S1 it asks if I’m connecting to an existing or a new system. I’m guessing I select existing as the devices will all be registered with Sonos ? Computer is new and the old computer will not be on the network in the final system. Router remains the same.

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controlav
1 year ago
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tanguy2203Contributor I
posted in Controllers and Music services
I can't manage the volume with the buttons on my iPhone

Is it working for you ? 

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1 year ago
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NICKGRIFF61Contributor I
asked in Home theater
Deaf in right ear. How can i hear dialogue

I'm deaf in my right ear and can't understand dialogue.I can't hear stereo or surround  sound. Is there anything that will help?

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Airgetlam
1 year ago
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RonanIRLContributor I
asked in Components and Architectural
Can I use a ZP80 with a Sony Soundbar HT-XF9000?

Hi,I have an old ZonePlayer ZP80 that I’m hoping to use with my new Sony sound bar that has an AUX input to play music in my living room. It’s a HT-XF9000.  is this possible or would I need an amp like the ZP100/120 (have one of these too)? thanks!

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Stanley_4
1 year ago
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CMacGContributor I
asked in Portable speakers
Sonos Move isn’t very mobile

I have two networks that I ‘move’ between.  One is a Netgear Orbi network, the other is just a home gateway provided by my ISP. Everything works fine at home, but I can’t seem to connect to my Orbi network with the Move. It fails when I attempt to connect to that network using the Sonos app. I called Sonos support, and while I appreciate that the Sonos system is a “very complicated system”, I’m having trouble understanding how my computer, phone, tablet, etc don’t seem to have any problems managing literally 100s of other networks, while the Move requires a factory reset if you want to ‘move’ it to another WiFI network. Oh, it’ll do Bluetooth fine, but if you want to stream directly from your network, so the music will keep playing when you walk too far from the speaker, you’ll have to do that within the confines of your home network. Otherwise, get used to factory resets, and other BS if you want to ‘move’ the Move around.Come on Sonos, this is a ridiculous limitation. When can we exp

16510
buzz
1 year ago
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RambContributor I
asked in Speakers
sonos five not registering

Why is my Sonia five speakers not registering  

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ratty
1 year ago
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Mcneur0Contributor I
asked in Speakers
Era 100 Line-In Not Playing On Other Sonos Speakers?

Have my turntable playing on the Era 100 through the line-in. However, I cannot get it to play on my other Sonos One speakers in the house. On the app, it shows I can group the rooms together and it looks like they should all be playing the same music from the turntable. But no sound on the other speakers. I went to one of my other Sonos One speakers, held the play button so it would start playing whatever music was already on (which works all the time when I’m streaming music). But all it did was force the Era 100 to stop playing my turntable and start playing streaming music. Surely you’re supposed to be able to stream music from a line-in source to other Sonos speakers in your house, right?

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1 year ago
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RapturousContributor I
asked in Controllers and Music services
How do I enable my phone to increase the volume of my Sonos smart speakers no matter what screen I'm on on my phone

I recently upgraded from a Samsung Galaxy S8 to a Google Pixel 7.  On my S8, I was able--by default--to increase the volume of my Sonos smart speakers from the lock screen and unlocked anywhere on my phone.  This was my preference.  Now, on my Pixel, I can only increase the volume of my speakers when I’m in the Spotify or Sonos apps.  Does anyone know how to increase the volume of my speakers instead of my phone’s volume no matter what screen I’m on, locked or otherwise?  Thanks!

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1 year ago
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Lucky DragonContributor I
posted in Home theater
Does Beam Gen 2 & Mini Sub really support Dolby Atmos or any Surround Sound

Back in January 2023, I decided to treat myself to a full entertainment system upgrade for my bedroom, replacing my 8 year old TV, PS4, and FireTv Stick with a 2022 LG C2 EVO, PS5, AppleTV 4K, and Sonos Beam gen2 + Mini Sub.At first I was really happy with the Sonos setup from a sound quality perspective particularly with music, but I struggled with getting surround sound to work. No matter how many times I ran Trueplay front audio sounded further away in front of me and rear audio sounded right in front of me. Left to right surround effects are only really noticeably if my face is within 12 inches of the Beam; I used SpiderMan No Way Home on AppleTV 4K (bought and downloaded not streamed) and some other sources recommended on the internet for testing surround sound.After reading countless posts on this board and others I update my TV’s setting to Passthrough Audio, eARC enabled, and HDMI settings to Bitstream. No change in surround quality, but I did see it now says Dolby Atmos in the

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1 year ago
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gpClipperContributor I
asked in Advanced setups
is it still possible to hook up a WD100 to a S1 system

Hi,I was setting up an older Sonos system an our cabin and wanted to add a WD100 iPod dock to it. Sonos said it was no longer supported, but I was hoping someone had a work around. I’ve got an older iPod that has all my music on it. My system consists of a bridge, two Play 5’s (in different rooms), and a Play 1.if anyone knows a way to make it work, please let me know. I’ve gone through the process with Sonos support, but I’m not sure how good the support rep was.Thanks,Gary

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1 year ago
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