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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27710 Topics
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bartemContributor II
asked in Speakers
Era 100s with Sub mini for Stereo

Considering a pair of Era 100s with a sub mini for stereo in my living room.  Just wondering who has done this and their opinions.  Does the sub mini help much?  Would the Sub be a better fit?  I like my bass but definitely prefer tight to overly punchy and especially muddy.  I am going to try out an old pair of Play 1s I have to get a general feel for what to expect so mainly wondering about the impact of Sub vs Sub mini.Thanks.

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1 year ago
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Bonino25Contributor I
posted in Speakers
jumeler

Bonjour je n’ arrive pas à jumeler mon établissement 100 avec mon sonos move , pourriez-vous m’aidez ?

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Ken_Griffiths
1 year ago
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tbebelContributor I
posted in Controllers and Music services
no more volume control on iphone button

You pay so much money that at the end you loose one of the only interesting item of the app… so expensive and big deception

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Ken_Griffiths
1 year ago
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Derrick KaletaEnthusiast II
asked in Controllers and Music services
AAC audio files from apple music not "encoded correctly"

In the past week sonos has stopped playing AAC files from my Apple Music library anyone know why? This is happening at both houses so I know it isn’t a router issue. That said, I have restarted both routers to no avail. because they always they always start you off with the old did you restart ….

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1 year ago
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charristexasContributor I
asked in Controllers and Music services
(500) Sorry, we are unable to set up your SoundCloud account at this time.

(500) Sorry, we are unable to set up your SoundCloud account at this time. Ive tried adding SoundCloud from IOS and Windows and get the same message:(500) Sorry, we are unable to set up your SoundCloud account at this time. Any Ideas?  All my music is on soundcloud, This kind of makes my Sonos useless right now.

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1 year ago
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TropBoomBoomContributor I
asked in Home theater
Surround with Sonos amp

Hi there, I have a pair of Focal 714v that I used with my old amp to watch movies but my amp fail. I bought a new Sonos  amp. I saw that you can make a surround sound system with the Arc and 2 Era 300 or 2 front channels with the Amp and 2 Era 300 for the surround. But the Sonos Arc with the Era 300 can use Atmos to create an spatial sound. My question is, can I add a Era as a center or have both my speaker and a Arc at the same time to have the Atmos sound. Any other suggestions is welcome!Thanks you 

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1 year ago
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Chris_has_an_ARCContributor I
asked in Home theater
Arc setup: failing to register

New ARC owner here. Installed today (by the retailers installation service). It’s connected to the TV and that seems to be working. I have the Sonos app on my iPhone13 and have run through the setup (many times) and it fails to register. The app recognises the ARC, is connected (in “About My System”) and it is added to my “Family Room” but shows as “Not Registered”. I’ve reset the router, have both the ARC and the iPhone on the 2.4GHz side of the wifi. The ARC shows up as a connected device in the router admin. I’ve tried it with an ethernet cable. I’ve reset the app several times, done the factory reset on the ARC several times. Nothing I do seems to be able to get me past the register stage. My account on the Sonos website shows no registered products in my System.  It feels like there’s nothing working at the other end for the app to communicate with.  Any ideas?  Thanks.    Chris.

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ratty
1 year ago
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tobiaselkjaerContributor I
posted in Controllers and Music services
Sort Spotify Playlist inside Sonos S2 app

I’ve been a huge Sonos user for maaaany years.  I have one feature that I really think would improve the user experience inside the Sonos S2 app.  Please make it possible to sort Spotify playlists as your want; for example by ‘last added’ 😃  Am I the only one needing this?  I know I am able to use AirPlay, but the connection is not that stabil as directly through the app.  Tobias,Denmark

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controlav
1 year ago
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egoveasContributor I
asked in Home theater
Using Sonos 5's as Front Speakers With Sound Bar As Center & Sub + Sonos 1's as Surround

I am using a Soundbar + Sub + 02 Sonos 01's as Surround. Any suggestions how I can add 02 Sonos 5's as Speaker Fronts to this setup?What do you guys think.

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1 year ago
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MDL1980Contributor I
asked in Components and Architectural
Port to B&O A9 delay

Have a delay between Sonos One and Port, with analog Line to B&O A9. any solution?

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1 year ago
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kkocurContributor I
asked in Home theater
Xiaomi tv box via HDMI splitter and Dolby Atmos

Hellou, I have an older Phillips TV and even that there is an HDMI Arc on the TV, there is no audio playing from my Beam, so my question is following. When I use Xiaomi Mi TV box and connect it to a HDMI splitter to split the signal to two, one for the TV and one for Sonos Beam.Will it work? Will it recognize also the Dolby Atmos? Thank youKarol

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Airgetlam
1 year ago
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Phil_412PGHContributor I
asked in Components and Architectural
How stop Amp automatically connecting to TV?

I have a brand new Samsung TV just bought August’23. When turned on all sound goes through the Sonos amp. I goto the tv system settings and choose the sound output to be the tv speakers and it will switch over for 2-3 seconds and then go back the HDMI ARC. That all sounds and work great, but I should be able to limit the sound to only the tv speakers and play music through the amp via my SONOS app. This is an outdoor set up, and I would like to be able to have the kids watch TV while we’re listening to music on our outdoor speakers. The HDMI ARC connection is intended for sports or movies, not everything on the TV!Please Help!!! 

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1 year ago
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BourasalContributor I
asked in Speakers
sonos one sl / move with tv

Can I use 2 sonos one sl, or 2 sonos move as my main tv speakers without any other product?Thank you

499010
Stanley_4
1 year ago
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Luk4szContributor I
posted in Components and Architectural
Sonos zp90 firmware 11.10.1 issue

Hi,after last update my sonos zp90 is unlistenable. I only use it as a source for streaming Deezer (coaxial output). Something is wrong. It is hard to describe, something like "out of phase sound". If i go between the speakers and move a little bit to the one side i can hear only music playing outside one speaker. I can't hear second one and there is no music between speakers. In the past there was a one update which i remember have an sound issue (weak bass etc.) Has anyone experience the same issues? As i know there is no way back and i cant downgrade it :/

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Stanley_4
1 year ago
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GianluigiContributor I
asked in Portable speakers
listening speakers in bluetooth mode

why can’t I listen to two speakers move in bluetooth mode at the same time?iphone usage as audio broadcasting system

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buzz
1 year ago
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britgeezer01Contributor I
asked in Controllers and Music services
How to remove PORT from system

Using a different method to store / play my CD collection. How do I remove my PORT.I see no remove option although it's not connected, and I get a warning of this.

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1 year ago
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jtreitzContributor I
posted in Advanced setups
Control volume of all grouped speakers with HDMI ARC

When I group my soundbar with my front stereo, I’d like to control the volume of all speakers using the TV remote / HDMI ARC, not just the soundbar. Alternatively it would be nice to add the stereos to the soundbar similar to surrounds but still be able to use them separately for music.

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1 year ago
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Mart the FartAvid Contributor I
asked in Speakers
System addition?

Could someone kindly help please?I currently have the following LG Oled tv connected to Sonos Arc via Earc Sonos ArcSonos Gen 3 subpair of Era 300s configured as surrounds.The Era 300s in this configuration don’t utilise the main speaker.How can I add a CD player and what hardware is required to play stereo to the Era 300s so the centre speaker is used and retain the system as a surround set up for blu rays. Or is it not possible Thank you 

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1 year ago
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PrzemekContributor I
asked in Home theater
Can I return both my Era 300 speakers after purchasing the 2nd one and finding out they do not work well together?

I’m very disappointed with the Era 300 as surround setup. I’ve just upgraded my theatre from Arc+Sub+2 Ones to 2 Era 300s and it’s underperforming due to central driver not firing in Era 300s. I’m going back to 2 Ones as surrounds as they provided a much better sound experience.  I bought both Era 300s at a local distributor’s store. I can easily return the speaker bought today, but I also want to return the one I bought several months ago, as I had bought it with the intention to upgrade my surrounds and now I found out they do not work as expected when paired together. 

2023
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1 year ago
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raulsilva1Contributor I
asked in Home theater
Additional Surrounding

Hi, I would like to know the impact of having 2 pairs of surrounding in front of my arc, see image below:The circles are the in-celling surrounding, the house was pre-wired for a 5.1 sound and since I got 2 sets of speakers,  I decided to connected all 4 speakers to the amp , but I'm curious if the 2 sets in front of the ARC could cause any degradation to sound    

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1 year ago
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E_WokContributor I
asked in Controllers and Music services
Airplay broken with new Homekit architecture despite reseting all speakers

This has been another major issue for us with little to no official remedy from Sonos.Homekit requires this back end update for certain accessories and is in current IOS (non-beta) software. Sonos’ only suggestion is resetting all speakers and re-adding (major timesink) which we’ve done twice, only to have the issue return. Any help from the team or ETA on a fix?

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1 year ago
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PatafromContributor I
asked in Components and Architectural
is a (at least one )wired connection required ?

Hi i plan to acquire an arc, a sub and 2 era300 for my new home cinema system. i d like to check with you guys if a wired connection is required . I watched a youtube video and the guy said at least one of the speaker needs to be be wiredly connected .  Is it true ? Ideally i d like to use only wifi to reduce uggly cables . thanks for your inputs . pat

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jgatie
1 year ago
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GoffredoContributor II
posted in Advanced setups
How can guests play music on my Sonos Arc system without also gaining full control of it with the Sonos app?

Hello.  My Sonos system is an Arc soundbar with two S1s for rear fill, and a sub.  The Arc soundbar is physically plugged into my LAN.  I use it to play audio when I watch movies, and otherwise just to listen to music when I’m home. I would like guests to be able to play music through this system without being able to access all of the settings for my Sonos system -- for example, settings like changing audio compression level, pairing or un-pairing S1 speakers, fiddling with audio height and surround levels, etc.  Ideally, I would like for this to happen wirelessly. I did a test where I deleted the Sonos app off of my phone.  Without the Sonos app on my phone, I connected my phone to the same WiFi network that my Sonos system uses.  I was able to see my Sonos system as a “speaker” to use as an AirPlay destination, which is great.   But then when I installed the Sonos app on my phone, without even signing in to the Sonos app using my Sonos login & password, I was able to fully acces

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1 year ago
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jnettl2Contributor I
asked in Controllers and Music services
Updates are annoying

F****** app icon is constantly jumping up and down on my Mac. It takes like three separate interruptions just to get the f***er to install the update. I don’t even know what the updates do and they don’t seem to do anything at all but break s***. Moderator Note: Modified in accordance with the Community Code of Conduct.

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melvimbe
1 year ago
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Ericj1221Contributor I
posted in Speakers
adding pair of eros300’s like to have stereo set up & surround option 2 separate accounts? or ?

Want to play as stereo set up & switch to surrounds. Can use iPad for stereo & switch to tv ??

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Airgetlam
1 year ago
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