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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26406 Topics
J
jdawContributor I
asked in Home theater
Speakers jumping volume

Hi All, Have had a Sonos home theatre for roughly 5 years now. Recently over the last month I have noticed the sound jumping volume when watching/streaming TV. Every so often it will jump from what seems like a quieter muddier sound to a higher volume clearer sound. I appreciate that there are other apps and the hardware controls where people can inadvertently adjust the volume without realising, but this isn’t the case. It will spike up and down over the course of an hour the exact same amount.

1
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1 year ago
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XicContributor I
asked in Components and Architectural
Play 1 and Roam different performace

Same room, same wifi signal. Roam is working perfect, Play 1 inestable signal, why?4 months working perfect but one week ago play1 started loosint signal. No changes in the wifi system, same location. I work with roam in the same place of Play1, any issue. This is crazy

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G
1 year ago
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PaulmathijsContributor I
asked in Home theater
Sonos Arc flashes orange and makes popping sound

I have a Sonos Arc, since almost 2 moths now. Since a week (maybe since update to 15.4?), our Sonos Arc’s status LED is flashing orange and it is making a popping/clicking sound (in accord with the LED flashing) from the right speaker, every time before it commences to play audio (e.g. from TV, stream via Spotify (Sonos or Spotify app) or Airplay.I performed a factory reset, but this didn’t help.

2
P
1 year ago
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Tonymoore23Contributor I
asked in Controllers and Music services
android music library has disappeared

Recently my phone library disappeared off sonos app. I can't get it back.

1
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1 year ago
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CatDadContributor I
posted in Controllers and Music services
Spotify Premium Duo - My private playlists and recent played songs showing up in Sonos (2) app.

We have Spotify Premium Duo, which includes two accounts with different username/passwords.But when we use the Sonos 2 app, in our home 5.1 surround livingroom to listen to music, all my private playlists and recent played songs etc. shows up on my partners Sonos 2 app.I don’t want my partner to see what songs or other audio and playlists I have created or listened to.And actually, I have an old Sonos setup too in my office, which is where I play most of my Spotify playlists (that room use the old Sonos app). I don’t tend to use our Sonos 2 system for music apart from on a Saturday night, rest of the time I only use our Sonos system for TV/Netflix.So, how do I:Block/stop my Spotify Playlists / private listen activities and recent played songs etc. show up on my partners iPhone when we both use the Sonos 2 app on our phones? I want my Spotify things to only show on my Phone, not on my partners. I don’t want to see her Spotify activities either of course.  Thanks,CatDad 

8
E
1 year ago
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chuckychillaContributor I
asked in Home theater
ERA 300 as separate mono speakers via line in

I need 5 channel INDEPENDENT mono Sonos 300 speakers that accept the line source input WITHOUT mixing or cross communication of the 4 or 5 Sonos speakers……..as if being fed discretely from 5 channel Dolby. Can this be done. Also I need each Sonos 300 speaker to not operate in stereo mode with Left/ Right coming from each side. It needs to output from each side. In other words can the sonos 300 operate as separate conventional active speakers?

4
106rallye
1 year ago
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timprestonContributor I
asked in Home theater
Sonos Base volume level keeps changing

We have found the base volume level keeps changing.This is both from TV and Spotify 

5
J
1 year ago
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SimonSpContributor I
asked in Home theater
play5 gen 1 not connecting

I just moved my router and Sonos bridge to the other end of the house, we have a wifi point near the Sonos speakers but the right hand speaker is a long way from the bridge. The right hand speaker doesn’t seem to want to connect to the system. When I try and connect a new device it says there are none, the app has the left speaker plus ? in the Sonos room which had both. There is a beam next to the right hand speaker working fine. Can you reset everything somehow? The app on my iPad may have updated also, is this the cause of the problem? It was all working before my modem was moved,any ideas? 

3
Airgetlam
1 year ago
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coolycarrotsContributor I
asked in Home theater
Can you connect an amp, ray, and sub mini in a single room?

I am trying to connect an amp, ray, and a sub mini all in the same room wirelessly, but every time I connect the ray or amp, it just makes a new room, but I want it all to be all connected. Any help?

7
G
1 year ago
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APUContributor I
posted in Controllers and Music services
Music list change

I have created  lists of songs to listen to, but the source was on a diskstation, Today, all my music is directly on my PC. How can I convert my lists in an easy way from the diskstation link to my PC-link?

2
Airgetlam
1 year ago
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PenelopekittenContributor I
asked in Portable speakers
Sonos dead wont charge

I think this may be a common problem..  but..  I can’t get any light to go on at all.. the Roam was working fine until a couple of days ago.. although the power button has always been a bit hit and miss..  I only use it through bluetooth on my phone ipad as I am living abroad. It has not been used for approx 36 hours.. and this morning I found it dead and unresponsive.  I tried the holding down power for 12 to 30 seconds..  this did nothing.. I did notice that I had a brief orange flight flashing on the base..  I had been using a regular USBC cable..  which i’d never had a problem with for 18 months.. but I have reverted to the original cable.. I called technical support.. after 45 minutes on hold etc..  the technician’s diagnosis.. I think there is a problem with your roam..   this did make me laugh..  anyway..   I am going to leave it charging for a few hours with the original cable.. to see if this has any impact..  any advice very welcome.Thank you

11
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1 year ago
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CaprichoContributor I
asked in Speakers
Connect Sonos 1

I have a Beam with two Sonos 1.  When connecting I get the Beam plus one of the Sonos 1 units.  When I try to connect the other Sonus 1 I get a flashing green light but not flashing green and white.  Have tried turning off power and router but the system does not connect the second Sonos 1 unit.Any ideas?

4
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1 year ago
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HPINGFVAContributor I
asked in Controllers and Music services
MY SONOS APP WILL NOT LET ME SIGN IN - PLEASE HELP!

It had been working flawlessly until roughly 2 weeks ago. I can access Sonos website on my laptop using my ID and Password. So no issue with either of those. On my phone app – it will find the system and allow me to only stream Sonos radio stations throughout my various rooms. I cannot access my Apple Music playslists or Sirius/XM I have not changed my router or eero mesh system I have unplugged the router, all eero stations, and the Sonos system (amps etc.) and replugged them in I have removed and reinstalled the Sonos app several times I have checked the settings on the iphone to ensure that Bluetooth, WiFi, Local Network, Background App refresh and Cellular Data are all on. Every time I attempt to sign in with username and password so I can access I get the same 3 screens: SCREEN1 – “Let’s Try that Again – Something went wrong. Make sure your mobile device is connected to the internet and try again.” <click Try Again button>. SCREEN 2 - “Let’s Try that Again – Something went

4
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1 year ago
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AdamosTomatosContributor I
asked in Home theater
Which speaker setup should i set in games?

I’m unsure which is correct here.I use XBOX series X with ARC, sub and two one SL.XBOX series X outputs Atmos by default but ingame i can choose between these:Default, stereo, quad, 5.1, 7.1 and Pro Logic.What is correct here?Does Default option ingame use Atmos or should i set 7.1 and then XBOX outputs ATMOS from that setup? This is confusing me.Also, is my setup a 7.1 setup or a 5.1 setup?

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1 year ago
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EruvatarContributor I
posted in Home theater
Audio cuts with Beam Gen2 + 2x One SL

Hello,I purchased a Sonos Beam Gen2 with 2x ONE SL two weeks ago.The Beam is connected to my LG C1 via HDMI earc, with earc enable and passthrough + bitstream set. Everything was working fine until a few days ago, I noticed some random audio cuts when using the PS5 (1 or 2 per hour).I have set the following settings on the PS5: AC receiver, 5.1 and PCM. I spent all the week trying to figure out a solution:- Disconnect and reconnect all devices one by one (LG, PS5, Beam etc.)- Connect ONE SL via ethernet to my router- Switch the HDMI port of the PS5For the record, I use the HDMI cables that came with Sonos Beam and the PS5.After all this testing, I noticed:- I had no sound on the PS5 with the PCM 5.1 signal: I had to switch to 7.1 or Dolby/DTS to get sound again, or I had to restart my TV.- The audio cuts now occur every 30 seconds on the PS5.I decided to reset my LG C1 and reconfigure everything, since:- I no longer have these cuts every 30 seconds on the PS5 but I haven't played a lon

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Corry P
1 year ago
K
KENZOContributor I
asked in Portable speakers
Roam power

林さま 教えていただいたとおり、本体をリセットして2時間充電してスイッチの押しましたが、電源が入りません。いかがすればよろしいでしょうか？Moderator edit:Google Translate-Mr. HayashiAs you told me, I reset the main unit, charged it for 2 hours, and pressed the switch, but the power does not turn on.What should I do?

1
Corry P
1 year ago
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ING DiazContributor I
asked in Home theater
How to connect Sonos amp to An outdoor tv on my back yard 40 feet away from the amp?

Hello everyone, I have 2 sonos amp and 4 outdoors speakers, 2 speakers on my deck and 2 speakers on my outdoor kitchen, I just bought an outdoor tv (55’’ Samsung Terrace outdoor tv) and i don’t know how to connect the amp to the tv using HDMI because the amp is located indoor about 40/50 feet away from the tv that will be outside on the outdoor kitchen, anyone has an idea how to set it up? do i need an HDMI extender with cat6 cable? or sound bar to keep it outdoors? how can i set it up properly? 

2
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1 year ago
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nova22Contributor I
asked in Controllers and Music services
Loss Of System Control

During normal operation I loose control of volume and pause. this is my setup  beam plus’s 2 Sonos one —- airplay to select speakers…. Spotify for musicwhen my system locks up there is no way to shut it down with the iPad controls , Spotify Controls , or Sonos App. After a few minutes it usually clears if not I have to unplug speakers.  any suggestions to resolve this ? 

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1 year ago
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AZ-JoeContributor II
asked in Home theater
Sound from DirecTV into Sonos

Trying to get sound from DirecTV into my Sonos system to put in any room.  The old DirecTV had analog out that went directly into my Sonos Connect.  The new box doesn’t have that.  I split (1x4) my HDMI signal from the output of a Denon Amplifier to 2 Samsung TVs.  I tried to take a 3rd HDMI into my Sonos AMP but I get no sound.  Is there a way to take the Digital Coax or TOSlink from the DirecTV box into the Sonos Connect to distribute that audio to my Sonos system?

2
106rallye
1 year ago
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CpocpoContributor I
posted in Home theater
no sound in surround speakers with.5.1

I have connected arc - sub mini + 2 sonos one sl.In dolby digital 5.1 there is no sound in surround  spearkersMy tv is sony xh90Sound is in dolby digital  Any idea?

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1 year ago
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milesmeridithContributor I
asked in Speakers
Sonos Beam cannot see new SSID as an available network

My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss. 

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1 year ago
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Tatiana BZTContributor I
asked in Speakers
changement de réseau

Bonjourje suis passée à la fibre et depuis je ne peux plus connecter ma sonos one SL. L’application me dit que l’enceinte ne peut supporter 5 méga hertz fournis par le réseau.Dois-je changer d’enceinte? une mise à jour est-elle possible?Moderator edit:Google Translate-Good morningI switched to fiber and since then I can no longer connect my sonos one SL. The application tells me that the speaker cannot support 5 megahertz provided by the network.Should I change speakers? is an update possible?

1
Corry P
1 year ago
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scottythebodyContributor I
posted in Portable speakers
After Adding Move, Sonos Doesn't Work Well Anymore

After I added Move to my system, the whole thing went wonky. It doesn’t even matter if Move is in a group or not, so these things may not be related. However, let me just describe the situation.My setup is:Bedroom 1: IKEA speaker - wirelessDining Room: Stereo Pair of Play:1 - wirelessLiving Room: A single Play:1 -wirelessFamily Room: Surround setup consisting of Beam, Sub, 2 Play:1 as surrounds - all wired to ethernetBathroom: a single Play:1 - wirelessKitchen: Move - wirelessThe Play:1 are all the non-smart variety.I use a Mac with the App or iPhones with the App to manage everything.. Stream music primarily from Spotify but also use Apple Music and local music library from devices.Everything worked very well most of the time. However, as I mentioned, around the time I added the Move, everything got weird. Issues materialize as: Groups sometimes fall apart Delayed or very difficult to get Groups to start playing music Members of group audio cut out and often get out of synch Weirdest

3
buzz
1 year ago
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CT YogiContributor I
asked in Home theater
Vibrating noise in the Beam when streamin the Mandalorian

Two days into my new Sonos Beam Gen 2, and now notice a vibrating sound that starting occurring when ever the heavy background music in  The Mandalorian starts playing.is there a way to stop this vibration?

8
Airgetlam
1 year ago
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stevemgAvid Contributor I
posted in Home theater
HDMI/ARC

I’m not able to connect my ARC to the HDMI port on TV as it’s on the rear of tv but it’s on the wallis there another way to connect to tv ATM I have the play bar connected with optical lead can I get an adapter for it to go to HDMI TY

6
S
1 year ago
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