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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27696 Topics
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Brock rollContributor I
asked in Controllers and Music services
sonos arc

I have a problem I went on vacation in Mexico the house we stayed at had a Sono system I connected to it. Now at home in the USA I bought a Sonos Arc and I cannot login into my account to make changes it shows what must be the email to the Sonos account in Mexico what to do. 

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1 year ago
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CptAubreyAvid Contributor I
asked in Controllers and Music services
Original Sonos Play:1 don't play Apple Radio

I have some newer Sonos speakers (One, Play:5, Arc) and they will play the stations. They all work fine with Spotify and Amazon and indeed normal music from Apple Music. But if I play an episode from Matt Wilkinson for instance the Play:1 units will not make any sound. If I hit the play on the unit it starts / stops music everywhere, and the volume buttons make changes in my iOS app. But no sound. Not sure what to do.

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1 year ago
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PonchozContributor I
posted in Speakers
Poor product support

Sharing a recent experience with Sonos Support and lost confidence after a history of purchasing multiple products. The support issue we experienced relates to a known design weakness posted by many users across multiple channels, which is a power supply failure. In the fall, we experienced a power outage and after power to the house was restored we noticed three of our Sonos products would not turn on. Two (Playbar and Beam in separate rooms) were plugged into surge protectors and one (Play:3) directly into the wall. Three other products showed no issue. All are out of warranty but the Beam only just out. When I spoke with Support their best offer is to return to Sonos in exchange for a 30% discount code. So now we are asked to spend even more money to replace the products with a history of power supply quality issues across their portfolio.Does this sound reasonable?Thankfully, the Playbar was purchased from Costco, who took it back with a full refund. The others were purchased from

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Bumper
1 year ago
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bds1958Contributor II
asked in Speakers
ProJect T1 with Play 5

Thinking of a T1 turntable with the Play 5.How are they connected?Can it be grouped with my other Sonos speakers? Thanks 

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1 year ago
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alexm198Contributor I
asked in Portable speakers
Sonos Roam won't connect to wifi during set up

Making a new thread because none of the existing threads on this topic fix my issue.Got a new Sonos Roam yesterday. Tried to set it up, absolute nightmare (incidentally, all my Sonos set up experiences have been a bit disappointing, which is a shame because once set up, the products are great). Anyway. I can get to the stage where Roam tries to join my wifi network. After a while, it says:The connection to your Sonos Roam was lost. Move your mobile device closer and make sure Sonos Roam is powered on. My phone is right next to the Sonos Roam. There are no issues with the wifi dropping out. When I click continue, it prompts me to receive an audio PIN again (fine) and then when it starts flashing white and green tells me:Make sure the light on your Sonos Roam is flashing white and green, then press the button on it to continue.Light is fine, I press the button, but nothing happens. Eventually, then says:We didn’t detect a button press from your Sonos Roam. Let’s try again. Doesn’t matter

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1 year ago
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Rob23Contributor II
posted in Home theater
Arc, apple and sky Q audio issue

Help needed from the forum please! My set up - Arc, era 300 (x2) as surrounds and a mini sub connected via eARC to LG G£ tv.  When connected and watching TV content via apple 4K I have no sound on Netflix or Prime apps with 5.1 audio content (atmos works fine) when my sky Q box is switched on, resulting in silence….. If I switch sky Q box to standby - all works fine and apple 4K can switch between atmos and 5.1 sound!!! - anything in atmos works fine. Normal TV works fine, all LG apps work fine, SKY Q fine. I have spent weeks and hours trouble shooting and on to technical support from LG, apple and sonos.I was advised the TV to be faulty so I updated the brand new G2 to a G3 and have the exact same problem.This seems to be an input issue with LG tv’s, all is ok and everything works if sky Q in standby mode, if sky Q switched on and idle, I have no audio if the content on the apple tv is 5.1… HELP!!!Thanks

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1 year ago
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rap4thContributor I
asked in Home theater
Researching Home Theater using Sonos Arc, Sub & 300's - Use AV Receiver as hub

I am looking on purchasing a Sonos Arc, sub and 300’s for my surround sound solution soon.  I am going from your typical AV receiver to all the speakers via wires.  All my inputs go into my Onkyo AV receiver via HDMI and then one HDMI cable to the TV.I was wondering if I can just remove the speakers from the AV receiver and keep my inputs in place and essentially use my AV receiver as my HDMI hub.  This is mostly because my TV does not have enough HDMI inputs.  I would then use a HDMI Arc connection from my TV to the Sonos Arc soundbar and then of course connect the sub and 300’s via wireless.  Would this work?Devices:LG 60” TVOnkyo receiver (can’t remember the model atm)HD FireStick (primary source for TV - YouTube TV, Netflix, Disney+, etc)Playstation 4Playstation 5Xbox XThanks in advance for your thoughts and inputRob

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1 year ago
SarahN
SarahNHeadliner I
asked in Portable speakers
App does not seem to be showing battery usage

Hi,I think this might have happened since the latest update but now, when I use one of my battery portable devices off it's charger, the App seems to continuously show it's at 100%. Noticed it with one of my Roams, that I use a lot for listening to podcasts via Bluetooth from my phone. Will test another Roam just to make sure it's not specific to that device.Has anyone else noticed this?  So, my other Roam has just now dropped down to show 99% so seems like an issue with the other one. I will try the other one again later to see if it continues to not communicate it's battery status to the App.  Moderator edit: combined posts

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SarahN
1 year ago
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HughlmContributor II
posted in Controllers and Music services
what do you have to type on the music library set up screen to find your usb stick in a router

So i have been reading threads on plusnet and here.   With sonos removing the ability to play music from my tablet with the app on it, i thought i would try out using a USB in the back of the router as a basic NAS So i have gone to library / add new share screen,  input some info, it then goes away and comes back, nothing added,  so its not finding the path, the three lines i tried are below  but is the  slash  / or \  (As sonos preinput)//pnhub2/usb1smbclient //pnhub2/usb1 -U GUEST -I 192.168.1.254(Blank) The other factor is I'm using a usb splitter.

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K
1 year ago
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Cartman69Contributor I
asked in Controllers and Music services
Missing artist lists on android app.

Hi, my Android app, no long shows Spotify and Souncloud, when I do a search  and select artist. Shows my library, but they have disappeared.  Rebooted everything, reinstalled Spotify (just incase) will show artist name in songs only. Only if the have a best of And help please.Michael

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1 year ago
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mercaveatContributor I
asked in Components and Architectural
Amp w. third party subwoofer: ‘Sub Audio’ control interface issue on iOS and iPadOS

Since yesterday (potentially linked to Sonos S2 15.2) the two sliders under “Sub Audio” are borked:When adjusting either “Sub Level” or “Crossover Frequency” the other slider follows and/or both sliders jump around.The issue is there on both iPhone (16.3.1) and iPad (16.4). I’ve tried restarting all components, deleting the app and reinstalling it.

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Corry P
1 year ago
gildy
gildyContributor II
posted in Controllers and Music services
Did anyone else noticed this?

I believe I discovered a bug in the Sonos S2 app that showed up after the 15.2 update.  Now when I go to Sound, EQ, and adjust Bass and Treble by grabbing the Dot on the sliders, both Bass and Treble move together where they should be independent of each other.  Fortunately you can use the plus and minus signs and the sliders still work correctly.  I’ve redownloaded, reset the app, updated my iphone 12 to 16.4 but it didn’t fix the issue.  I called Sonos so hopefully it will be fixed with the next update.  Anyone else have this issue?

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Corry P
1 year ago
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ionutContributor I
posted in Controllers and Music services
Sonos skips every 2nd song

Never a quiet day with sonos.Now, my system of 12 speakers skips every 2nd song after playing it for 5-6 seconds.Any idea what should I do ?

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Corry P
1 year ago
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RonMcContributor I
asked in Controllers and Music services
Tracks skipping when using Spotify with cross fade

Over the past month or so I am finding that playlist tracks skip prematurely to the next track when using the Spotify service with cross fade enabled. Tracks pay in full when cross fade is switched off.

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Corry P
1 year ago
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sprasad03Contributor I
asked in Home theater
Sonos Era 300 won't play when connected as surround

Hi,I currently have the following products:Beam 2Sonos Era 300 x2 I can’t figure out the solution to this problem and surprised it isn’t just working. I added my Era 300s individually and grouped them. This works and sound plays when I group the same audio to groups within the same room. However when I use Sonos’s surround feature to add the same Era 300s to the same group as my Beam, it successfully adds them. I can control sound using the app or buttons on the Era 300, however NO sound comes out of the Era 300, only sound comes from the Beam. Any solutions to this? Also when I try to use TrueTone, it fails because the Era 300s won’t omit any sound, this only occurs in this Surround Mode Setup.  I’m playing spotify through the Sonos app and see the correct room selected, but I can never get the Era 300s to play when its added as surround with the Beam in the same Room Group. 

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1 year ago
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GunhillContributor I
asked in Components and Architectural
Sonos Port

So I understand the Sonos port will allow me to stream music not only thru my sonos speakers but also to my home theater speakers via A/V receiver.  Does the port resolve/eliminate connectivity issues?  I frequently have to unplug a speaker that’s not responding so that it can reconnect.  I do have one speaker that’s hardwired via ethernet to my router but still have connectivity issues...I currently have 12 speakers thru various rooms in my home.

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1 year ago
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Denox78Trending Lyricist I
asked in Speakers
Sonos ERA 100 quality through USB-C adapter ?

Hey guys,I am looking to buy either 2X Sonos Fives or 2X Sonos ERA 100 but I found out an adapter is needed to connect to a TV with the ERA 100Does the adapter affect quality ? Adapter is sold 25€ on Sonos website but it’s like 6€ on Amazon, do you recommend buying the official ? Also, Is it possible to connect the TV through bluetooth for both speakers ?Also, what do you recommend between these 2 ? The price difference is pretty huge (660€)I’m listening mainly electronic music (heavy bass) so I will add a 3rd gen sub for sure

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buzz
1 year ago
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jason_a69Contributor II
asked in Home theater
Cut outs when playing Apple Dolby Atmos tracks

Hi there,I am trying to play spatial audio tracks (or Dolby Atmos) through the Sonos app with Apple Music (I am on a trial).My setupBeam Gen 2 connected via ethernet cable to my router. It is also connected to my TV with an HDMI ARC cable but the TV is currently off. 2 x Era 300 connected via 2.4G wirelessly to the same router the Beam is connected to.I can get music to play for 10 or so seconds (I am testing with Abbey Road), the track plays fine and then cuts out and reverts to a non Atmos version (the Atmos logo disappears).I wonder if it is a problem with Apple as I can play Atmos content through the TV on the Netflix app.Any ideas please?Many thanks,Jason 

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1 year ago
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koalafoodContributor I
posted in Home theater
Wireless HDMI Setup for Arc + XGIMI Horizon Pro

Is it possible to use a standard wireless HDMI transmitter/receiver set-up on a XGIMI Horizon Pro projector and Sonos Arc soundbar? Currently, I just use an HDMI cable to connect the two (Horizon Pro has an HDMI ARC port for output) and recently learned about the existence of wireless hdmi devices like the below: https://www.amazon.com/jonuzod-Wireless-Transmitter-Streaming-Projector/dp/B0C43YL4DS/ref=sr_1_2_sspa?keywords=wireless+hdmi&qid=1692748544&sr=8-2-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1 From the descriptions, this allows for the transmission of video + audio which sounds like it’s the same functionality as my HDMI cable. However, looking at other sources, it seems like this may not be the case (not sure I understand why, but some ARC is mentioned) I am fine with some degradation in quality but want to know if this is technically feasible.

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jgatie
1 year ago
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knetwerkContributor I
posted in Controllers and Music services
Sonos Amp: 'Unable to play - the song is not encoded correctly'

I bought the Sonos Amp just over a month ago, my first ever Sonos product, to push a few passive outdoor pool speakers (the unit itself sits on a table inside the house) but its unfortunately unusable and I’m very close to throwing it into the pool. The reason is because I constantly receive a playback error of ‘Unable to play - the song is not encoded correctly' when trying to enjoy music. Here are some notes on the problem:Use YouTube Music for streaming service, haven’t tried another one yet The Sonos app is quite sluggish when choosing or cycling through music tracks, both on MacOS and Android (long time between switching tracks, forward, backward, etc.) The only time it doesn’t skip tracks with this error is when I’m not actively doing anything in the app itself, at one point it went for hours even There’s nothing wrong w/ my home network, however in researching this problem I realized the Sonos Amp only supports 2.4Ghz (not 5GHz) which is a surprise given how noisy and interferen

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1 year ago
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coNREguyContributor I
asked in Components and Architectural
4 wire speaker connection

All of my wired speakers are 4 wire speakers with colors white, green, pink and blackHow do I connect to Sonos Amp or to CONNECT amp which only supports 2 wires.Is there such a thing as a converter? I’ve searched for one but can’t find

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Stanley_4
1 year ago
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T BreitenbachContributor II
asked in Speakers
My Play1 speakers won't connect after router power outage.

My AT&T router renamed itself after a power outage. I have two Play1 speakers that only work now if connected via ethernet cable. Stringing cables defeats the point of having a wireless system. I have to use my phone app to try to connect, but the app can’t find the speakers any more. I have tried all of the recommended troubleshooting. After hours of trying still nothing works. I spent an hour with support, but they weren’t much help. After restarting my router several times and doing factory resets it was clear that they were going in circles. They had no suggestions.The system selection on the app is grayed out, so no help there.These speakers sound ok when they work, but it’s always a pain to get them to work. Are they just too old? Are the Play1s no longer supported?. 

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1 year ago
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likithContributor I
posted in Advanced setups
Sonos speaker with Zero trust in the system

We have a system where we are trying out a Zero trust software. This software would basically install a new TAP Adapter in the machine and would have higher metric value to that of the primary adapter. The problem that is occuring is that Sonos Speaker software is only sending the DNS requesting to this adapter rather then broadcasting to other interfaces. This is causing the Youtube, Spotify and other applications to not load applications.We tried to make the DNS request to be broadcasted to other interfaces by adding a registry entry in windows https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/dns-client-resolution-timeouts. But even though the physical interface is sending the DNS response the Sonos speaker software is not honoring the response.Is Sonos speaker is only listening to the Network interface with higher metric?

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controlav
1 year ago
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launayjuliContributor I
asked in Home theater
sonos ray et platine

Bonjour Je possède une sonos ray et aimerait acheter la platine Sonos Sont ils compatibles ? Merci 

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Ken_Griffiths
1 year ago
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ExmanContributor I
asked in Speakers
era 300 Bluetooth connection

My era 300s are in surround mode with my beam gen 2. Does prevent me connecting with Bluetooth? I've followed all the online help files re connecting Bluetooth. Neither speaker has a blue light come on when the button is pressed. I'm connected to Wi-Fi securely. Hopefully there is an answer out there. 

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E
1 year ago
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