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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27697 Topics
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Chris PatersonContributor I
asked in Speakers
Can’t update ERA 300

I constantly get error 30 when trying to update my ERA 300 - this is the first installation/setup, so I have been unable to use the speaker. Have followed all the SONOS support guidance, even replaced the speaker with vendor, but same issue

97918
ratty
1 year ago
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George2467Contributor I
asked in Home theater
dolby atmos

Hi, get atmos when using 4K disc but when on prime , app comes up with multichannel pcm 5.1 my setup is arc and two era 300s and LG Oled55c26ld

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Ken_Griffiths
1 year ago
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sklein11Contributor I
asked in Controllers and Music services
Sonos won't search Spotify

Sonos App has stopped searchin Spotify.  Both Sonos and Spotify are “working” -- i can play spotify content from within Sonos -- but I cannot seach from within Sonos.  I have (soft) repooted the speakers, rebooted my phone and removed and then readded the service,  None worked.

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M
1 year ago
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CharpiContributor I
posted in Controllers and Music services
problème entre sonos et spotify

Bonjour,Mon application Sonos a été mise à jour sur les deux appareils que j'utilise...Depuis, Spotify qui était dans mes services n'apparaît plus dedans... (je ne le trouve plus non plus dans la liste des services proposés par l'application...) Et quand je passe par l'application Spotify, je vois mes enceintes apparaître mais quand je cherche à envoyer la musique dessus, ça ne fonctionne pas...Auriez-vous des conseils?

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1 year ago
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jbpieriContributor I
posted in Components and Architectural
Yamaha Enspire Disklavier to Sonos - PREAMP?

Hi all!Just received a long-coveted Yamaha Enspire piano DU1 ENST. A “real” accousitc piano with digital features and output, among other nice stuff...Have a large Sonos system (Amp + analogic speakers, 3 Play1s, 2 Move-s, 2 Era100s...), as we’re a (boutique) hotel.Just acquired a new Port to plug the piano to the whole system (RCA-RCA).Port functions properly (checked with an iPad through a jack-rca).When connected to the Piano, depending on the piano configs, either nothing happens or sound is VERY degraded (sound level + quality).I suspect I need a preamp.Any tips, given that I do not want to denaturate the Piano's musicality? Many thanks to all for this.

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106rallye
1 year ago
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Skyman6Contributor I
asked in Home theater
Please help! Epson 5050ub/HDMI Matrix/Beam+surrounds

Hi. I feel like I’ve scoured the earth and read every article and forum posting there is on the planet. I really want to utilize my Sonos system because I love Sonos.- Projector: Epson 5050ub (no built-in ARC)- Sonos: Beam Gen 1, plus One SL surrounds (planning to buy a Sub later)- HDMI Matrix: Brand AV Access, has ARC and optical.- Apple TV 4K, XBOX XIssues:Can’t do TV Setup in the Sonos app Can play audio from Apple TV but only via Airplay. Can’t use Apple TV remote to control volume.  Can’t play audio from XBOX whatsoever. Have adjusted some settings, forced HDMI in XBOX settings.Questions:How can I make all this work? Is an HD Arcana Fury required just for sound and Sonos setup? Is a Beam Gen 1 even capable of this?Any help is much appreciated. Thank you. 

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ratty
1 year ago
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TaciContributor I
asked in Components and Architectural
Limitied guest usage

Hello Team! We are letting out aparments on a short term basis.It would be good to have a service for our guests to enable them using our Sonos/Symfonisk system components for a limitied time without having admin right (meaning no access to confirgurations). This way they could link their audio services for a limitied time period which automatically would be deleted after they leaving. Do you have such a service now or plan it? Thanks, Robert

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1 year ago
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musicodyContributor I
posted in Speakers
Why is Audio Quiet Via Line In?

I purchased two Era 100s to create a stereo pair and connect to my iMac for computer audio. I purchased the line in adapter. Audio via line in is incredibly quiet. I went to the line in settings and set level to “mac computer”, and that barely helped. I finally set level to 10 (the highest available) but even with my iMac volume set to max, it was a very quiet sound coming from the speakers.I switched to Wi-Fi connection, and the audio was super loud, so I know it’s not an issue with the speakers themselves.How can I increase the audio volume for line in from my iMac?

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M
1 year ago
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TonyT82Contributor I
asked in Speakers
Unable to connect to SONOS every time I open app

I have 3 x SONOS Play 1. I’d gone off SONOS for about 18 months and not used it as I found it too glitchy and didn’t like that you couldn’t play many Podcasts through it.I was delighted when I realised it has been integrated with Audible and BBC Sounds so I decided to set it back up again. As I have recently moved I did a factory reset on all the Play 1s so I could do a fresh set up on a new router etc.After what seemed like an age and a real hassle I managed to get it set up on my and my wife’s phone with both our Audible, BBC and Spotify accounts, success……However, when I came to use it the net day I opened the app and got an “unable to connect to Sonos. Let’s fix it” message. After following the instructions, no I haven’t changed my network settings, un-plugging all the SONOS and my router it fails to get back on the system.I’ve re-tried setting it up again both with and without doing a factory reset, it seems like each time I get it set up then re-open the app I get the same messag

8587
Airgetlam
1 year ago
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paulmillerAvid Contributor I
asked in Portable speakers
The Roam is connected via the app to Wi-Fi,but the LED is blue

Every time I connect to the Roam using the Sonos app the LED turns blue on the Roam. Seems wrong?  Seems the LED should be white on wi-fi, not blue.

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1 year ago
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DerekCharlesAvid Contributor III
asked in Home theater
Arc TV Level Question

Does the TV Level in the Arc app under Surround Audio adjust both front and rear surrounds or just rears?  

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Ken_Griffiths
1 year ago
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thesvenContributor I
asked in Advanced setups
can i set up two turntables and a mixer through the Sonos Port?

Hi everyone I currently play a Project turntable through my Sonos Port and love the sound.I would like to upgrade to TWIN Technics turntables plus a mixer.is it possible to do this ?The mixer would plainly be used to fade tracks in and out.Any help on this matter would be very much appreciated thanks.RegardsSteven 

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T
1 year ago
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Tonyk57Contributor I
asked in Controllers and Music services
Issues authorizing qobuz

Trying to set up Quobuz. Following the prompts in the Sonos app. Get to ‘Authorize Quobuz’, click it, then Error 500 - can anyone help?Thanks

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T
1 year ago
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GSOContributor I
posted in Portable speakers
Is the Roam a defective product?

I have $$$ of Sonos that I have purchased over the last two years.  I frequently have minor problems.  But, I have a problem often, as in weekly, with the Roam.  At present, its fully charged and I can’t get it to work properly.  It seem stuck in “Sleep Mode” or it says that it need upgrade but when I attempt to upgrade, I receive a error message after several minutes.  This has happened several times before.  I like the portability when it works but after a year I’m about to give up on the Roam or only use it for bluetooth.

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C
1 year ago
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AdauceContributor II
asked in Speakers
ERA100 stereo pair set up problems

I have a new pair ERA100, set up as a stereo pair with a sub-mini, and have the following two problems:-No 1: Playing music in more than one zone, the pair sometimes drop out of the group unexpectedly. They can be added back immediately and without any problem (issues like this in the distant past have been “networky”, and the missing zone had lost its connection to the Sonos network and would not add back without some hassle).Could this be related to a keyboard shortcut that drops a zone from a group? I am not sure, but it seems to happen when I am typing on the keyboard of the Windows computer with the S2 client.I am not in the Sonos software when typing and this cause/effect may be my imagination.No 2: Whether grouped with other zones, or playing on their own the right speaker sometimes goes dead. It is still showing up as a device in the software settings, but unplugging the mains seems to be the only way to make it pair back up. It ha#e only happened with one of the pair.ERA100 ca

5692
Corry P
1 year ago
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HansDPContributor I
asked in Controllers and Music services
Radioplayer not working

It seems the integration with Radioplayer is broken again  1. The radio stations that I have added to my homescreen in the past do not start anymore clicking on them 2. Searching for radiostations in the old search do not include Radioplayer stations anymore 3. Searching for radio stations in the new search state that Radioplayer is not responding. The service status page does not mention any issue, which is obviously wrong.  

4691
Corry P
1 year ago
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TwestyContributor I
asked in Home theater
Sound breaking up when watching TV

I have a playbase, a sub and 2 play 1s as part of my tv setup. The sound keeps breaking up when I’m watching tv. This seems to be even worse when someone else is browsing the internet. I have internet speeds of 60mbps so can’t see why this should be happening. Any suggestions on what I can change to stop this?

2475
Corry P
1 year ago
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ollsherContributor I
asked in Controllers and Music services
song drop out

recently when using Deezer, each time a song ends/begins at least one speaker stops working and starts again about 10-15 seconds into the song.whe I try to disconnect a speaker from the group, it freezes and continues to show all speakers as connected. I have reauthorised deezer, cleared data and cache, rebooted the router, and reinstalled the app but nothing works.

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O
1 year ago
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DJLukeNukemContributor I
asked in Speakers
Project T1 BT

I have purchased a Project T1 BT deck and assumed it would connect via Bluetooth to my Sonos Beam and Sub wirelessly. The Bluetooth switch is on but it won’t connect. Can anybody tell me what I am doing wrong or if I need a preamp?Thanks, Luke 

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D
1 year ago
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KassandraannContributor I
asked in Controllers and Music services
FRUSTRATING YOUTUBE CONNECT

VERY FRUSTRATING.  ALL API ACCES S AND EMAIL IS RIGHT - ALTHOUGH ITS NOT PULLING IN MY YOUTUBE PLAY LIST. 

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Airgetlam
1 year ago
BOL74
BOL74Avid Contributor I
asked in Speakers
Play1 don’t sound right(?)

Hi.I could not find any place this questions where asked,and i might have not been looking hard enough🙃. Anyhow….i got my hands on two used Play1 from different sellers. On arrival i notice that one was in exellent condition,but the otherone you could tell it have been used. A few scratches on top an over all i can tell by the colour it was a bit faded.I set them ut as stereo-pair and try adding them to the Apple Tv….no luck. I learn the hard way that this is some old speakers. Long story short,i have a single ERA 100 witch i connect to Apple Tv over Airplay,and then group the Play1 and turn off the volume on the 100.But when i start listening to the Play1’s i discover that the mor used one sounds different than the prestine one. So i’m interested to hear if anyone have experience bout anyone had to replace their elements(mid or tweeter)….cause of soundquality or if they blew.I can hear clearly that this Play1 is not blown but i can hear things in music that aint as crisp all the way

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BOL74
1 year ago
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Muneesh PContributor I
asked in Advanced setups
Skipping Songs

I have experienced songs starting and moving on only after 10-15 seconds. I’ve investigated different playback methods and found this phenomena happens when applying crossfade. Looks like a software glitch. I’m using Spotify.  can this be rectified? 

65212
Airgetlam
1 year ago
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greenyneu
posted in Controllers and Music services
15.5 Slider Micro ticks gone

Hi Sonos,i just upgraded to 15.5 and found out that Sonos solved the slider sync issues with a very cheap way removing the micro ticks when moving the sliders. Now I need to release the slider before I get a change applied to the speaker. The only slider which still has the ticks is the volume slider. What is going on Sonos? I expect that moving a slider immediately is getting applied to the speaker like in the past. Please fix immediately!!!!!!!

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G
1 year ago
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MWC03Contributor I
asked in Components and Architectural
Configuring a Connect with a Yamaha receiver that has two speaker zones.

Is it possible to have a single Connect attached to a Yamaha receiver that has two zones of non-Sonos speakers and set each speaker zone up as a distinct room that can be grouped or ungrouped with the Sonos app?  We originally setup this configuration about seven years ago and we were able use the Sonos app to group and ungroup the two speaker zones (each with a distinct room name).  We had to take the system apart for house repairs and when I put the system together again I can only configure one room per Connect on the receiver.  Any ideas how the system might have been originally configured?

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buzz
1 year ago
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Aaron RContributor I
asked in Portable speakers
connection issues. microphone light on

My Sonos Move will not connect to the wifi all of a sudden and the microphone light is on. I tried the reset instructions in the app with no luck. 

1081
Airgetlam
1 year ago
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