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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27695 Topics
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KpJrContributor I
asked in Components and Architectural
in-celling speakers with port or amp

Hi I bought a house with 2 existing in-celling Sonos speakers. I’m also considering buying 2 era 100 and a beam (second generation) for surround sound. It’s two cooper wires coming out of the wall under the TV.would a require an Amp to power and drift all these devices? Or would a port do the job? Would a need booth an amp and port to play them all at the same time? 

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G
1 year ago
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poulpoxContributor I
asked in Portable speakers
Sonos Move runs out of battery after 1h playing and charges in 10min

Hello Sonos lovers!I have had my Move for about 2.5 years now, and love it. I use it almost every day for 2-3h unplugged, then return it to its base. On occasional weekends, we use it fully for around 8h or so (maybe more?).However today for the first time, it started running consistently out of battery after about 1 to 1.5h playing. But what is weird is that after only about 10min on its charger base, it shows 100% battery, which makes me feels something is fishy. Last time I put it on charge today it literally went: 2% 7% 9% in about 2 min, then I looked again 5min later and it showed 100%. Surely it doesn't charge that fast. It's as if the system thinks the battery is empty when it is not!Anyone has advice/experience with this?Thanks!

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1 year ago
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BurtqwertAvid Contributor I
asked in Controllers and Music services
Volume Control

Hello, I think it must have been the last update?My volume control on my mobile app has changed feedback. Before, when I slide it. it would click for each number up or down. Now I have no clicks and the volume does not change until I stop sliding or let go.I prefer the old method, I found it more positive and it gave a sense of quality. Anyone else? Simon

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1 year ago
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ValdivielsoContributor I
asked in Portable speakers
Sonos Move not showing up on the app

Hi, I bought a Sonos Move some time ago. I have been using with my Iphone using the bluetooth option and so far it worked perfect. This week I bought a second Sonos Move in order to pair both speakers and I downloaded the Sonos App. The new Sonos I just bought appeared inmediately but the first one does not. I have tried several things to fix it but nothing works so far.  

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L
1 year ago
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JacqsKContributor I
asked in Controllers and Music services
account not working

Hi. I recently changed my router and now my Sonos account looks like this. Tried removing the app but that doesn’t work. Both my products are still registered when I look at my account online. All tutorials for connecting to a new router require access to my system on the app which I am unable to do😩 Help!!! Thanks 

1131
ratty
1 year ago
Andy_Watson
Andy_WatsonAvid Contributor I
asked in Speakers
Sonos 3 temporary network

Hi all, I have just recently switched provider and they have issued me with a new mesh statement , up till then all my Sonos system has been working fine. The only system that is having issues is the play 3.  I have tried on several occasions to set up the system and I keep getting the same message that it wants to connect to a temporary network. I seem to be going round in circles here, any ideas or comments would be greatly appreciated.  Thanks in advance Andy

26726
buzz
1 year ago
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TorbenKPContributor I
posted in Controllers and Music services
Sonos cannot connect to library after Ventura 13.4 update

After updating to Ventura 13.4, the Sonos controller cannot connect to the library.. have tried reinstalling the app and removing the lib but fails when connecting to the app stating the computer refused to let Sonos access the folder ...

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M
1 year ago
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JimlukerContributor I
posted in Home theater
the main sound bar will not light up

Sound bar doesn't light up

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Airgetlam
1 year ago
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GiacomoGoContributor I
posted in Controllers and Music services
Freegal Music service for Sonos. Get your library card, and get all of this content.

Freegal Music streams your local public library content:“Offering over 18 million songs belonging to 200+ genres— including Sony Music’s catalog of legendary artists— Freegal Music+ is one of the most popular library services in the world, and with 200,000 songs added monthly, ...”So why is there no Sonos service for this wealth of content .. that you’ve already paid for through taxes?I guess it’s just ‘cause people don’t realize how much content is sitting right there waiting for them to get a library card and stream.Anyone have a way to add freegal music streaming as a sonos service?

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1 year ago
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majinvegeta5297Contributor I
asked in Home theater
5.1 Setup

I have a Sonos Arc, Sub Play 1 x2 and Symfonisk lamp ×2, but am unable to turn it into a 5.1 in the app. It's either makes me pick the Play 1, or the lamps in a fresh set up. Are the Play 1 like the Symfonisk speakers where you can only have 2 as part of the 5.1 system? Tia

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1 year ago
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Kamil141Contributor I
asked in Speakers
Sonos speaker works only with Ethernet cable

My sonons speaker works now only with Ethernet cable after ISP changed the router, I did couple of reset same issue, error 1000

16292
Airgetlam
1 year ago
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cdnmichContributor I
posted in Portable speakers
Sonos Move and Starlink 2nd gen

So I had a Starlink 1st generation satellite in our previous home. I bought a Netgear router and was able to hook up the Move no problem. We sold the home with the Starlink. In our new home I bought a 2nd gen Starlink, purchased their ethernet adapter, hooked up the same Netgear router, and I cannot get the darned thing to connect. I split the 2.4 and 5 ghz channels and cannot connect to either one. I tried bypassing the Starlink router completely - still no luck. Each time I get as far as ‘There was a problem connecting yoru Sonos Move to “ “.

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Airgetlam
1 year ago
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Dna757Contributor I
posted in Advanced setups
Ethernet Switch

Good Morning,  Novice here. Sonos Arc, Sub, 2 SL’s. Arc is of course hardwired to ethernet. The rest of the video is ROKU wifi’d controlled by Logitech Universal connected to a Panasonic 60’ plasma. Router is of ATT type with a Nighthawk extender.  After a home remodel the router is now stuck in a built in cabinet and all we want now is to get the contractors out of here. That being said wifi signal to the 60’ is ok for streaming but I think it could be much better.  A little interwebbing ethernet connection to ROKU would be optimal. Has anyone placed an ethernet switch at the site where it connects to the Sonos bar? Im thinking it could work and connect it to my Roku. Then set up a hard wired connection. I’d love to tackle this if it's feasible. However need the experts advice before I start pulling and plugging. Thanks Dan Nicholas

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Stanley_4
1 year ago
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Polle-5Contributor I
posted in Home theater
Backspeaker falling out

When catching TV my surround speakers keep lacking. No problem when playing radio, Spotify and so on.  What to do?

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Stanley_4
1 year ago
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sradcoloContributor I
asked in Speakers
Router Change Problems

I recently change routers and internet provider service from Xfinity to Verizon 5G. As I was reconnecting my various Sonos equipment items, and all came back online except one. I have a Sonos Five on top of our wall cabinets in the kitchen, and the new router is one floor below, maybe 50’ away. I was able to completely reboot the Five speaker, and it would work temporarily, but for only 3-4 min. I did this two times. I’ve also unplugged it and attempted to have the system find it, but that was never successful.  Any ideas? 

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Stanley_4
1 year ago
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jimmymcmahonContributor I
posted in Advanced setups
Recommended setup for my speakers

Good afternoon.I hope that you are well.I have a Netgear Orbi mesh network in my house (RBRE960 Quad-Band WiFi 6E Router - NETGEAR) so coverage should not be an issue.I have the following speakers on my Sonos network. Associated Product: 10.0.0.28---------------------------------Play:1: Dining Room (R)Serial Number: *****************Version: 15.6 (build 74043110)Hardware Version: 1.20.1.6-2.2Series ID: A200IP Address: 10.0.0.36WM: 0---------------------------------Play:1: Dining Room (L)Serial Number: *****************Version: 15.6 (build 74043110)Hardware Version: 1.8.3.7-2.2Series ID: A101IP Address: 10.0.0.44WM: 0OTP:---------------------------------product: Dining RoomSerial Number: *****************Version: 15.6 (build 74043110)Hardware Version: 1.37.1.7-2.2Series ID: A101IP Address: 10.0.0.45WM: 0---------------------------------Sonos One: Family Room 2 (L)Serial Number: *****************Version: 15.6 (build 74043110)Hardware Version: 1.26.1.7-2.2Series ID: A201IP Address: 10.0.0

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1 year ago
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jperm47Contributor II
posted in Components and Architectural
In Ceiling Speaker Wiring to Amp

I just had my outdoor covered patio wired for 4 in ceiling speakers to play sound off of a TV as well as music via a Sonos amp. I was looking at where they dropped the wires to connect to the amp and noticed only 2 sets of wires (black and white). When I went to look at the wiring outside I noticed the speaker closest to the house has a black and white wire while the rest just have a black traveling from the speaker closest to the house. After some googling it I think they wired this in series wiring which is not what I want, rather I want parallel for my use case. I’ll be driving 4 8 Ohm speakers (Polk 90-RT) and fear this is going to result in a loss of sound quality. They are about to close the ceiling tomorrow so I think I need to halt them and have the electrician re-wire the speakers If it’s a parallel run then I should end up with 4 wires not 2?Can someone confirm my suspicion / hunch?

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J
1 year ago
J
JM25Contributor II
asked in Speakers
my sonos player:3 refuses to work

Good morningQuite mysteriously, my sonos player:3 refuses to work... it is no longer found or not connected (even though I haven't changed anything to my previous system)! I have tried every manipulation possible and imaginable…I removed the sonos bridge, which I had had for over 10 years and which has endured 3 moves!Nothing works... Do you have a tip?Otherwise, my system had two functions:- Listen to mescd which are all on my pc- Listen to the radioIf I have to change my system, which product (simple and not too expensive!) should I choose?Thank you in advance for your helpJean Marc

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1 year ago
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SweepyContributor I
asked in Controllers and Music services
Changing iPad

I have an Era 300 connected via Wi-Fi, AirPlay and Bluetooth and controlled by my iPad.Considering changing my iPad.As in the past, I’ll use my Mac to backup my old iPad and then transfer content to my new iPad.Will my Era 300 just work again after I change iPad or is there something I need to perform on my new iPad/app/Speaker to get it to work again? Thanks in advance…. 

1223
106rallye
1 year ago
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JohnG666Enthusiast II
asked in Advanced setups
Change email address without issues?

I previously changed my email address with Sonos many years ago and in doing so had to start with a new account on here so lost all my previous history and I seem to remember issues with my system as well but can’t be sure.I’ve heard a couple of horror stories where people have changed their email address for their sonos system and ended up losing radio stations and other things in the system and it wasn’t straight forward for them.Is it any easier now in 2023? All I want to do is change my email address for my system and these forums which I believe probably use the same login details? 

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1 year ago
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MpellisContributor I
asked in Controllers and Music services
Apple Music account can't be reauthorized until Sonos product update

When I try to access my Apple Music I am getting a message that says it can’t be reauthorized until one or more of my Sonos products is updated. What does this mean?I have Sonos One speakers and a Sonos Sound Bar,  I can access Pandora and Amazon Music but not Apple. 

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Airgetlam
1 year ago
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DerekCharlesAvid Contributor III
posted in Home theater
Tried Arc vs Sony HT A9 And Have Questions

I have an Arc+300s+Gen3 Sub.  I felt it was lacking in the full spacial immersion effect up front, so I purchased the Sony system to give it a try.  The surround effect and virtual center channel were very good, but to my ears, its sound quality was just not there and didn’t have the full, rich quality of the Arc system.  I don’t have extensive audio knowledge and was hoping that someone could explain to me why that’s so?  What am I not hearing in the Sony system?

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1 year ago
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clembaudContributor I
posted in Home theater
Problème connexion Sonos Arc / Apple TV / Videoprojecteur

Bonjour, J’ai acquis une Sonos Arc mais je rencontre un problème pour la relier.  En effet, je souhaiterais connecter la Sonos Arc à mon Apple TV 4K et à mon Videoprojecteur (Epson EH-TW5400). Sauf que l’Apple TV n’a qu’un port HDMI et le videoprojecteur en a deux distincts. Comment faire pour relier l’ensemble et faire en sorte que cela fonctionne ?  Merci d’avance de votre aide ! 

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R
1 year ago
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Chris PatersonContributor I
asked in Speakers
Can’t update ERA 300

I constantly get error 30 when trying to update my ERA 300 - this is the first installation/setup, so I have been unable to use the speaker. Have followed all the SONOS support guidance, even replaced the speaker with vendor, but same issue

97918
ratty
1 year ago
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George2467Contributor I
asked in Home theater
dolby atmos

Hi, get atmos when using 4K disc but when on prime , app comes up with multichannel pcm 5.1 my setup is arc and two era 300s and LG Oled55c26ld

947
Ken_Griffiths
1 year ago
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