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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26415 Topics
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Clemens van der VeenContributor I
posted in Home theater
sonos ray to philips

I have a Sonos ray with optical output. My tv only has hdmi earc input. Where can I buy an adapter?

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Airgetlam
1 year ago
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fable beamContributor I
asked in Controllers and Music services
Cannot connect to NAS (Freebox) with my Beam gen2

Following the remove of the feature allowing to read music directly from my android phone, i’m looking for a solution to read my music on my Beam gen2. I tried to connect to my Freebox Delta NAS. SMB2/3 is activated on my freebox in the “windows sharing” options. I verified, and my Beam is running Sonos OS S2.There are no user/password required, and i’m using \\Freebox_Server to access it.It’s working fine from my computer. But the Sonos app displays the following error when I try to add a new shared library : “The computer Freebox_Server has not been found”. (translated from french, sorry). What am I missing ?i.e : someone had apparently the same problem here, unanswered 

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Corry P
1 year ago
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denefContributor I
asked in Speakers
Sonos One drops out when using Iheartradio

I have a Sonos One and have trouble with Iheartradio and my Tuner radio dropping out. Spotify works fine. The channel for wifi in the sonos app is 11 and I have set the channel on my router to 1, But it still drops out.Any ideas?

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Corry P
1 year ago
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RexorgContributor II
asked in Home theater
LG TV turns off when streaming Dolby Atmos

My LG 55UM7000AUE 4K TV (2019/HDMI ARC) turns off for awhile while watching streaming apps on my Fire Stick 4K Max displaying Dolby Atmos on the S2 app.  Usually the TV will come back on in a couple seconds with sound; other times I’ll have pic, but no sound.  My system for the TV is the Arc, Sub Mini, and One SLs for the surrounds.  I’m using 8K HDMI cables now, but I had the same issue with 4K cables.  If I select Dolby Digital and not Best Available or Dolby Digital Plus in the Fire Stick audio settings the TV will not turn off, but then I only get Dolby Digital 5.1.  I’m thinking the issue is with the TV’s processor/HDMI Arc/CEC not the Fire Stick as I’ve lost sound when switching inputs from DVD to Xfinity, etc.   if I turn the TV off and wait awhile the sound will come back on with Sonos, but not always.  Another clue is that if I switch to internal speakers the Arc will not default back for my audio as it does with my other Sonos systems.  Oh, my audio signal with Xfinity is Dol

2
R
1 year ago
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double.o.7Contributor I
asked in Components and Architectural
Best way to link up 3 Sonos amps, 12 Sonos Speakers?

Hi, everyone.  I am new to Sonos Amps and in-ceiling speakers, so please forgive my ignorance.  We are currently working on turning our carriage house (separate structure, garage) into a home office.  Inside the carriage house, we will have:4 Sonos in ceiling speakers running from: 1 Sonos amp (planned location: inside the carriage house)Also, we have a sport court outside of the carriage house where we are going to have:4 Sonos outdoor speakers wired to: 1 separate Sonos Amp (location could be inside our house or inside the carriage house)In the future we are planning to add the following to the inside our house:4 Sonos in ceiling speakers wired to: Another separate Sonos amp (planned location: inside our house)We will have two separate internet services through Comcast:One 200 mbps router in our home One 200 mbps router in the carriage separate We have underground low Voltage conduit running from our carriage house to our home.   Our needs specifically will be to:Play music on just t

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AjTrek1
1 year ago
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vjkAvid Contributor I
posted in Home theater
Sonos Arc Side Speakers Option for Front or Surround

So we know the side speakers of the Arc fire either front channels or surround channels depending on which rear speaker it is paired with. It would be nice if we can have the option to set how the side firing Arc speaker function regardless of the paired rear speaker. For example, 300 users may want to hear more front channel instead of surround with their Arc or viceversa for 100/One/Five users. I understand this unique behavior of the Arc and 300 is to create a “bubble” but having that option so users can toggle what works best for their ears and home would be a nice to have. What are your thoughts? This, along with option for front hiring on 300 and official support for reverse mounting is on my Christmas wishlist. For now I can only wish.

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V
1 year ago
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ConchanContributor I
asked in Controllers and Music services
adding .flac files to music library on ipad (ios15.7)

I’d like to add some .flac files I have saved in the files folder on my iPad Pro (ios15.7) to my Sonos 1 (OS: S2, version:15.4)How do I do this?I can get to the shared music library pop up, but don’t know what to enter in the path box.Thanks in advance for your help.

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C
1 year ago
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pm2662Avid Contributor I
asked in Controllers and Music services
Sonos and Calm Radio issues

Anyone have any issues with CalmRadio lately?  

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Corry P
1 year ago
AllTheWay
AllTheWayContributor I
asked in Home theater
55" TV, Sonos Beam and TV Cover

Hola, I’m mounting a 55” tv with a mount that has a Sonos Beam mount attached to it. It’s on a patio and needs a cover. I haven’t had any luck finding a cover that was made specifically for that combo. Has anyone else tried this? Or did you just buy a bigger cover, one that would just need to be cinched down more? Thanks for any information. 

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Corry P
1 year ago
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garethv1Contributor I
asked in Portable speakers
how do you Connect Sonos Roam with Pro-ject T1 SB and 1Mii

HI,  I have purchased a Pro-ject T1SB to add to my sonos system. I should have brought the BT version with Bluetooth built in. I then purchased a 1Mii ML201 bluetooth transmitter to connnect between the turntable and roam. I have set up the roam for WiFi to allow me to add the rest of my sonos set up. My question is that I can’t get the Ml201 to connect with Roam Bluetooth. Has anyone managed to do this and if so how?  Many thanks in advance. Gareth

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Jamie A
1 year ago
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acard317Contributor I
asked in Controllers and Music services
Volume Equalizer Button?

Hey Sonos and/or Sonos Community, Why in the App to control your Sonos speakers is there not a button to quickly align all your speakers to the same volume level? 

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Jamie A
1 year ago
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Efe sahinContributor I
asked in Home theater
problem with my play bar

Hi when we plugged in my play bar makes a noise 

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Jamie A
1 year ago
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AldoMContributor I
asked in Home theater
sonos arc

When sonos arc is hooked up to tv, will the tv remote volume work the sonos arc volume at the same time? 

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A
1 year ago
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DonSmy3005Contributor I
asked in Home theater
Surround and Sub audio disabled each night

Each night (at least that has been the case since I added a new Beam Gen 2 to my systems) my surrounds start flashing green. It’s usually after midnight for some reason.The flashing keeps me awake so I go into the S2 app and notice the surround audio setting has been disabled. I enable it and the flashing stops. LED changes to the normal white. The same is happening for another 5.1 system I have upstairs. The sub and surround audio settings are disabled and need to be manually enabled each day.Any thoughts as to what might be causing the setting to change each night? 

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D
1 year ago
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LaddyleContributor I
asked in Advanced setups
Sonos Setup

I have an amp, arc, sub gen 1, two Era 100’s as surround back. Great ease for watching TV. However, I have a turntable and want to listen to it through the surrounds. In asking support once how to enable me to listen to the turntable, then switch to tv or music, was told by support that it would require a completely different set up and any time I want to switch between TV and music to go to turntable listening. Were they correct, that it required a new setup in Sonos 2 app each time. This sounded totally ridiculous and short sighted on Sonos’s part, but who am I to question. I assumed the fellow was wrong on the support line, so hung up and waited till I have a little time to try again. Called in again, and now, after reading and getting support on the phone to find a solution AGAIN, they told me the same thing. Can this be right??? Can I set up a ROOM for TV / Music and a ROOM for Turntable, they said NO. I feel like sending all the Sonos equipment back. this seems ridiculous….is it

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jgatie
1 year ago
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alfredospastaContributor I
asked in Speakers
Roam stereo on mac

Hi there! I was about to buy two Sonos Roam SL to use as my main mac stereo speakers, but I discovered that they only work via wifi, not bluetooth. Can someone tell me if they can still be used in stereo via wifi (or Airplay 2) and reproduce every sound of the computer (videocalls, browsing, youtube, website sounds, etc) or just the audio apps like spotify or netflix?  

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G
1 year ago
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casAltaAvid Contributor II
posted in Portable speakers
sonos roam quit working

Hello,I’ve had my Roam for over a year and it has been acting up for the last couple of months. It’s now at the point where it’s sitting on the charger but there are no lights on and I can’t reset it. 

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C
1 year ago
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srboughnerContributor I
asked in Speakers
Gen 1 Sub not producing audio when TV is audio source

I have a customer who has a sub that only produces audio when she streams music. It produces nothing when she turns her TV on to watch a show or movie. The sub is connected to a beam. I walked her through factory reseting to to bring it back into her system fresh but the sub will not reset. Instead of going to a green light for pairing after the reset it continues to blink white. Does anyone know what the issue might be?

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Ken_Griffiths
1 year ago
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ErnestLContributor I
asked in Speakers
Symfonisk Lamp gen.2 Loosing WiFi connection, playback issues

Hey guys! I have Symfonisk lamp gen.2 and had no problems with it up until now. It started yesterday, speaker suddenly stopped streaming spotify. I thought it might be something with servers on sonos side or something else not giving it much of thought. However issue didn’t go away today. So basically up until now I tried (several times):hard reboot reconnecting speaker to the app again deleting sonos app, and installing it back again  turning router off and on again  trouble shooting in the app itself, like “let’s fix it” thing  and probably something else which I don’t rememberAnd reaction to all those manipulations seems to be completely random. Sometimes I get successful result, like everything seems to be back to normal. But after a while, couple of minutes, speaker looses connection to wifi, also can’t be seen in the app. Sometimes no success at all. Flash light flashes white, sometimes white and orange, sometimes it is solid white but nothing is happening. I checked forum, it se

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Airgetlam
1 year ago
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PatuliContributor I
asked in Portable speakers
Problem registering Sonos Move to my Sonos account

Picked up Move from there store yesterday. Downloaded Sonos app and a) created and Sonos account and b) updated speakers software via app.  Them tried to register/add my Move my account bur it failed multiple times. What happens:registering starts ok and speaker plays the pin-code tune then app instructs to push the button behind the speaker app says, that adding/registering product to my account but then it always fails What should I try in order to get registration done?

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P
1 year ago
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stevemgAvid Contributor I
asked in Home theater
arc

After adding arc to room of my choice it shows up  in another room tried this twicety for help

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A
1 year ago
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pm2662Avid Contributor I
asked in Advanced setups
Sonos connection options. Google nest or Comcast?

Just wondering.   I have a Comcast modem/router.  And a Google mesh.  And a Sonos Boost connected to the Google nest router.What's better for connectivity performance? Comcast as the wifi network with the boost and using Sonosnet? Or using the Google mesh with the Boost and sonosnet?  

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Airgetlam
1 year ago
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Dave_OAvid Contributor I
asked in Components and Architectural
Sonos Amp connect with Ethernet, but not activate SonosNet

As the title said, can I set up two 3’rd party speakers and a Sonos Sub using the Ethernet connection, but not activating SonosNet?

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Airgetlam
1 year ago
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jubjub23Contributor I
asked in Home theater
ERA 300 as surrounds - side wall placement acceptable?

I have a large greatroom with the TV on a wall which faces a family room area (with couch about 17 feet away from wall) then a kitchen area. So opposite wall is over 30 feet away from TV. I’m trying to retire speaker stands for rear surrounds. The room is about 20 feet wide where the couch sits. Will installing the surrounds (ERA 300 or SL1 for an ARC, Sub) on the side walls at 90-110 degrees from seating area result in a supported soundfield? The docs just say to the rear or side but the marketing material seems to all show rear placement only.For stereo use I suspect they need to be facing the same plane so they can do their spatial wizardry correctly but as surrounds it appears they basically act as ‘dumb’ bipole-like speakers which seems like would work fine as I propose.

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Sotiris C.
1 year ago
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KJSK71Contributor I
asked in Home theater
arc &. era100s doesnt both play with tv n music

If I listen to music, the arc into era100s both play as they are set up insurround but with the TV era 100s don’t play

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K
1 year ago
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