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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26414 Topics
S
sabadirContributor I
posted in Advanced setups
Sonos Roam on wifi no interent

Do I need internet to pair together two sonos roams?  Can I use my wifi hotspot without internet if my ipad and two sonos roams are on the same network?  I would play music that is downloaded to the ipad.

2
J
1 year ago
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harrysonContributor I
asked in Portable speakers
Update Error

Just bought a Move, going through the set up it tells me an update is required. Update keeps failing and I get error code 1013 suggesting I move the Move closer to the internet hub. They are sat right next to each other, couldn’t get any closer and yet I still get the error?

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W
1 year ago
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ProteusTrending Lyricist I
asked in Controllers and Music services
Running S1 can't connecto to IDAGIO sreaming service

I am a IDAGIO subscriber, trying to access IDAGIO via Sonos S1. On my Android phone, I cannot use the “Add Services” function at all. When I click there, instead of getting the menu of services a get a blank screen with 4 dots in the middle going around in a circle, a waiting icon. Never stops waiting. On my PC, I can get to the service menu. I click IDAGIO and then a button to authorize Sonos to use IDAGIO. Up comes an IDAGIO log-in screen. I type my e-mail and password. Very briefly, it flashes “welcome back to IDAGIO” but then that disappears and goes blank. Frozen on a blank webpage, idadio-sonos. Has anyone experienced this? Any solutions? 

25
P
1 year ago
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barrymcdonnellContributor I
posted in Home theater
Dolby Atmos

Hi Can you help me I keep getting stereo PCM on my sonos system and not Atmos, I have arc, sub and 2 300 speakers, I have LG OLED83C24LA , I am watching via the apps and not via Sky,  believe I should be able to get ATMOS I have been advised to go into sound settings, on the TV and set to dd+ turn on e arc, and set to pass through. I dont see how I can do that.All advanced settings in the TV are greyed out when I access the menu. I also don’t understand the term pass through, It wsould be great if someone has a similar set up and can help me to get the settings right on my TV so that I can enjoy the sonos system prefectly - thanks in advance 

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B
1 year ago
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tnimriContributor I
posted in Components and Architectural
Sonos AMP audio through ethernet extender

Hi, so I bought my first Sonos Amp for connecting my patio tv to two speakers. The speakers are wired to the utility room/ closet. The patio has two detected Ethernet wires behind the TV that also goes to the utility room/ closet. I am trying to send only audio from the TV through the Ethernet extender to the utility room/ closet to the Sonos Amp. I already connected my Sonos Amp to the speakers, and they are working great. It won’t be possible to run a long HDMI wire between the patio and the utility room/ closet.First, I tried to run optical from the TV to the extender and on the other side from the extender to the AMP through 1 RCA Male to 2 RCA Male Y Splitter Digital Stereo Audio Cable, but it didn’t work.https://www.amazon.com/gp/product/B07G5NQCK7/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1https://www.amazon.com/gp/product/B078Z6MC94/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 Next, I tried to run an HDMI cable from the TV to the extender and on the other side fr

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V
1 year ago
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Dav3dukAvid Contributor I
asked in Components and Architectural
Sonos Outdoor Speakers placed on ground?

Hi there,I have an Amp, and 2 outdoor speakers, looking to expand to 4, possibly 6 in the future. The ideal placements for me are in plant boarders, I can get the right distance between speakers, and even set-up for the area. I appreciate they aren't ideally placed for audio perfection (not at ear level, but I've angled toward the listener). My question, will it harm the speakers having them sat on the ground (small gravel), rather than having them mounted? Thank you!

2
D
1 year ago
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MusoMagnetContributor I
asked in Speakers
line-in not grouping

Hi guys, I recently bought an Era 300 for the living room and a 100 for the kitchen. Both are attached to each other via a mesh network (netgear). When I’m streaming they group fine, though I do get the range extender message which I can just ignore. My issue is that when my turntable is connected to the 300 via line-in I get great sound, but for some reason I cannot get the 100 to stream the sound into the kitchen no matter what I try. Im not sure why streaming works but the line-in doesn’t. If anyone knows the answer I’d be really grateful 🙏 

3
Corry P
1 year ago
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PhilippeMEnthusiast I
posted in Controllers and Music services
Change request - Making 'My radio station' a native Sonos application feature

As mentioned in a couple of other threads, TuneIn service comes into a new flavor. I have used the ‘My radio stations’ from the beginning for many years now. I have never used the other features of TuneIn and don’t plan to use them in the future.I kindly ask to integrate the ‘My radio stations’ as a native feature of the Sonos S2 application. This way I would not have to subscribe to a service I won’t use in the end. I’m sure I’m not the only user plagued by this unwanted change and this request certainly does not imply a massive redesign of the Sonos application.This feature was the reason I bought a Sonos system. It would be a pity if the future lack of it would be a reason to switch to another manufacturer since I’m otherwise very satisfied with Sonos.

1
Sotiris C.
1 year ago
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bluezangoContributor I
posted in Speakers
Final Testing and Analysis on Sonos Component Power Consumption are In!

Sonos Power Consumption - Spreadsheet - Final Testing and Analysis ResultsI used a Kill-a-Watt Devices and Tested all my components in all modes.After reading all kinds of posts and insufficient details from Sonos, I have the final word calculated.  Enjoy : )CONCLUSIONS:Leave them all on and do as you wish.It would cost me $84 to run my entire system Low Volume 24/7 for a Year.It would cost me $33 to have my entire system Plugged-In Ungrouped Not-Playing for a Year.Hence, selectively stopping, muting, or ungrouping as I "Change Rooms" is a waste of time.UnGrouping is slightly more efficient than Mute.The powerful Play 5 is the largest energy draw, roughly double the other units, at $14 per Year 24/7 Low Volume.The Play 1 is the smallest energy draw, roughly half the average of the other units, at $4.43 per Year 24/7 Low Volume.Spreadsheet with all figures and data for your use.Enjoy - Walt

1
Corry P
1 year ago
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Serrano houseContributor I
asked in Controllers and Music services
how to

My question is if my roommate has a account on the app with these same speakers paired to it before can he pair them again too his account I started a new account with his speakers attached but he says he can't use his account anymore with these same speakers attached to it?

4
106rallye
1 year ago
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Rafaco03Contributor I
asked in Speakers
Can’t register Sonos One Gen 2

I’m registering for the first time to my Sonos on the app and it won’t let me, I can hear music with airplay and everything else but I can’t register my speaker to the app so I get to use the voice control, etc. 

1
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1 year ago
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flybymeEnthusiast II
asked in Home theater
Sub mini and rear ERA300 surround speakers positioning?

Hello to all, After reading SonoS suggestions I have placed the Sub mini just below the Beam (on the floor against the wall) and both are in the exact TV mid and facing the viewer.The “holes” of the Sub mini are parallel to the wall.This because I think that if I place the “holes” perpendicular, the sound coming from the hole against the wall, will bounce on the wall instead of being free.Have I done well ?even though SonoS reports there is no difference on having the hole facing the viewer or less. The rear ERA300 are placed just above the couch (that s against the wall) , facing the TV , at an ear viewer height and at a distance of 1,5m.But having in this position, the viewer has the sound coming directly from the left (of the right speaker) and the right (of the left speaker )drivers only.The up firing drivers send the sound to the ceiling while the other 2 side drivers send the sound on the left and right zone of the room (my side walls are more or less 2,5m far from the viewer. An

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1 year ago
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Short-tContributor I
asked in Home theater
Autoplay

How do I turn autoplay off? I thought there was an option at one time, but can’t find it now. Sometimes I don’t want the TV to play anything but its own speaker, but turning on the TV engages autoplay for the Sonos system. I want to disable that on ocassion.

3
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1 year ago
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PatNacContributor I
posted in Portable speakers
Can the Move eventually be stereo paired in bluetooth?

The recent price drops on some Sonos products tempted me to buy 2 Move in Lunar White. I just cannot be happier that I can use these outdoors through wifi and play stereo music! What is unfortunate and seems to have been a topic discussed (and closed) is using the Move in a stereo pair through bluetooth. That of course would be wonderful if and when we do take them where wifi is not available. The question I have is it possible for a firmware update to enable this function? If it cannot be done then there is no point of futher inquiry, but if it can be at least it would provide some hope that Sonos can address the issue. As the current product, and the revised one apparently not far off, gain popularity and sales support an effort by Sonos a firmware update would be justifiable (if again it is even posisble). 

2
K
1 year ago
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ShadyGrayContributor I
asked in Controllers and Music services
Accessing NAS drive remotely

I have Sonos in 2 properties. Property 1 has older items, so uses the old version of app. Property 2 has newer items so uses the newer app. Property 1 has a NAS drive connected to router, for my music. How can (is it possible?) I access this property 1 music source from property 2, so I do not have to copy music onto a second different NAS drive?thanks for any help.Ian

5
DGR1
1 year ago
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FMJeffContributor I
posted in Speakers
Sonos One will not connect

We have a Sonos One that will not connect to the Sonos 2 app on iPhone 13.  I have reset the app, factory reset the Sonos One, plugged in an active ethernet connection,  Still, during setup in the app, the app simply will not find the device.  And, yes, the Sonos One is on the network.  Any suggestions on what to do?  Sonos Support, by the way, was not at all helpful.

6
F
1 year ago
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hoorayhamContributor I
asked in Portable speakers
Error 1013 when setting up Roam

I’m having issues setting Roam up, fresh out of the box.It asks for a system update but then fails citing Error 1013.I have looked at apps on other devices - nothing is trying to update. I have checked Firewall and there is no issue. I’ve tried with the device closer and further away from the router, but no joy. I have reset the speaker (hold 5 seconds, wait 10). I have rebooted the router. I have restarted my phone. I have tried reinstalling the app on my phone (android). I tried updating through laptop (mac).Does anyone have any other ideas? I’m at loose end here.Thanks.

2
Airgetlam
1 year ago
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JmeekContributor I
asked in Speakers
Stream podcast via airplay not working

I have tow of the Play:1 as indoor speakers and a Connect:Amp for outdoors with speakers hardwired to this.  I am trying to get podcasts to play on the Sonos using airplay.I go to podcasts (not on Sonos app) and try to airplay, the Sonos systems are not showing up.  I am on the same network so it is not a network issue. If I look for podcasts on the Sonos app I do not see the podcasts from my iPhone (most recent model, fully up to date) listed. After doing some reading I think I might have to factory reset all speakers to get them to be recognized.  But before I did this I wanted to see if anyone has other suggestions. I am open to other suggestions on how to play podcasts from an iPhone, my wife wants the easiest way possible.  

3
106rallye
1 year ago
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mark bTrending Lyricist I
asked in Controllers and Music services
My Nas drive

Hello peopleAs I'm getting older I'm getting more cilia can someone be straightforward and write this code for me pleaseOh my music is on a nice drive Western Digital my iCloud now it is running 24 seven all the music is in place so is the XML file for Sonos to read, please could someone convert the addresses for me as my mental health I'm struggling with On my Mac book pro, the address is and the same song/Users/markburton/Music/Music/Media.localized/Music/Adeva/titleOn my Western Digital, my cloud isMyCloudEX2Ultra._smb._tcp.local/Music/Adeva/title/06 I Thank You.mp3 Oh my Sonos, I have set up the address for the Western Digital my iCloud I just need to change the XML file directory to find the songsThank you for you, clever peopleMark

3
M
1 year ago
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Hinksy99Contributor I
posted in Controllers and Music services
15.1 Update not working on Sub Mini - Infinitely Updating and Blue Dot

I have a Sub Mini experiencing the exact symptoms reported with the Boost. It was connected to a Beam 1 and 2 Play:1s and working perfectly until yesterday evening. At point of update last night the Beam and Sub Mini were both failing to update to 15.1. I disconnected the devices from each other and the Beam then updated. The Sub Mini is now completely disconnected and shows as ‘unused’ in my devices list. It says it needs to be updated.It won’t complete the update, failing at the ‘Finishing Up’ stage with the update problem and try again message after taking a long time and therefore, because all of the other devices are on 15.1 it won’t join the system and so, my expensive subwoofer now is unusable.When the update does error out, it does also have the blue dot with ‘updating’ next to the Sub Mini in the System Menu but obviously, it never works. I force close the Sonos app and it asks to update again. And yes, I’ve tried rebooting routers, logging out, force close and everything sugg

23
Ken_Griffiths
1 year ago
D
DJM2Contributor I
posted in Portable speakers
portable speakers

Can I use two Roams from my phone for a stereo experience?

3
Airgetlam
1 year ago
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SilentContributor I
asked in Speakers
Sonos Plays Random Tracks or Stations

I’ve searched and found other people have the similar issues but no resolution.I have an alarm set for one news radio station. Sometimes it plays correctly, sometimes it will play a different new radio station. If I try to manually play the original station CNBC, it still plays the other. After a few days it went away I’ll play an album. Randomly part way through it plays other unrelated songs. The songs are different artists, styles, and usually ones I don’t listen to. The “continue on” feature is disabled.No one else has access to these accounts. Most of the music is played through Spotify there is no pet that might be touching the speakers The speakers are Sonos SL (no microphone), and are high up where they cannot be touched without the assistance of a ladder One speaker is literally a foot above the router, the other is in another room I’ve rebooted and reset all more than onceOther suggestions?  

12
Airgetlam
1 year ago
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michal.m.kowalskiContributor I
posted in Portable speakers
Sonos and soundburger AT-SB2022

They are not pairing by blutooth. Any idea how to fix it?Sonos move and Soundburger AT-SB2022.

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L
1 year ago
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Pops62Contributor I
posted in Home theater
beam gen2 no sound

I’ve got no sound from my new beam gen2, I have a Sony tv , when setting up via app it says CEC not connected, I’m getting bounced from Sony tech and Sonos tech , I’ve even done factory reset on tv , tried different hdmi cables but no effect , did try beam in another tv (Samsung) and it worked instantly. I’m a now lost  ,,this was ment to be an upgrade from my playbar , so far not a pleasant experience, any help advice would be much appreciated,thanks Dave 

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P
1 year ago
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Clemens van der VeenContributor I
posted in Home theater
sonos ray to philips

I have a Sonos ray with optical output. My tv only has hdmi earc input. Where can I buy an adapter?

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Airgetlam
1 year ago
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