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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27687 Topics
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ryandesign22Avid Contributor II
posted in Home theater
Sonos Beam not working on Samsung TV

Last night all of the sudden my Sonos Beam stopped working with my Samsung TV. I tried everything from resetting both the TV and Sonos device to trying different cables. Turns out I needed to turn off Dolby Digital Plus in the TV audio settings. Unfortunately, the Beam (Gen 1) does not support this audio format. Hope this helps others 😀

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Airgetlam
1 year ago
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Gregooze55Contributor I
asked in Speakers
Sonos Roam in Steam Room (hammam)

Hi i would like to know if i can use the speaker Sonos Roam in my steam room? Will it work and will it last or not? Thank you

2642
ratty
1 year ago
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stuartinTrending Lyricist I
asked in Speakers
Unable to connect my existing speakers to new Orbi Pro router set as Access Point

I got a new Orbi Pro mesh Netgear router but I’m unable to connect my Sonos to it wirelessly. The Orbi is set as an access point because of my firewalla firewall.   I have one 5 and three 1s. The five is connected to my Orbi directly with CAT 5 cable.   I cannot, cannot get the 1s to connect wirelessly. Please advise.  Thank you!  Stu

18214
ratty
1 year ago
BOL74
BOL74Avid Contributor I
posted in Speakers
Sonos smell

Hi.I have a past in car-audio just to give anyone a little info when i make claims or ask (silly)question it’s from there i justify why i ask them.I purcase two Sub Gen3,with two weeks between. First one i notice allmost right out of the box it got like an more electrical smell to it. And when i started play some low’s i could really smell it. From the very first time the sub start play,the smell was there. But it cleared up a bit during the first days,so by the time i got my secound sub the only time i could smell the first Gen3 was play loud music over perhaps a few 3-4min tracks. The other Gen3 did not smell as much as the first one,and it cleared up like after two evenings watch some movies.Then i got some Ikea Symfonisk Book Shelf speakers…..and guess what…..they smell EXACLY the same as the Gen3’s…. But they need to be “pushed” a little before they start making a smell. I got four of the Ikea BS(Book Shelf) and all of them smells.I would belive that this perhaps is the thin seale

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BOL74
1 year ago
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MrSwissContributor I
asked in Components and Architectural
Sonos Connect Amp cutting in and out

Diagnostic:1299356868Have multiple Sonos products - 2 Connects, 4 Connect Amps, Play 3 and Five. The Connects and Connect Amps are connected via Ethernet.One of the Connects (Family Room) keeps cutting in and out. It is connected to an AV Receiver for one of our home theaters (BluRay, Apple TV, Sonos). I’ve reset the modem, router and Sonos systems sequentially with no fix, at least not for long.This happens playing any media via Sonos. Other rooms (including a duplicate setup in the basement den) work without issues. This is the only product that seems to have issues.

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Corry P
1 year ago
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JonnyPatContributor I
asked in Speakers
using speakers without broadband internet.

No more broadband internet but still want to use the speakers 1st Gen. is there cable or why can’t my mobile internet pic it up?  thanks JP

114817
Airgetlam
1 year ago
A
AileshContributor I
asked in Controllers and Music services
Android playlist issues - goes back to beginning of list

Having problems with Android when playing Sonos playlist on S2 app. The playlist goes back to the beginning of the particular playlist rather than the track being played. This does not happen on Apple IOS devices but on Android.Does anyone have a fix for this this?  

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A
1 year ago
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wolfempContributor I
posted in Controllers and Music services
unable to add songs to queue

I lost power in my condo.  After it came back on, I rebooted my router and restarted my ipad and Sonos app.  When I try to play music on my Sonos app with Spotify, I keep getting message “unable to add song to queue”. Any one have any suggestions?

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Corry P
1 year ago
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james_216Contributor I
asked in Advanced setups
Mesh conflicts with separate systems

I have two apartments in Omaha NE, across the hall from each other. I uses macs & iPhones, all up to date. I use an eero mesh wifi, with a CAT5 cable connecting the two apps, so we can use the same wifi addresses etc in both places, one backup system, NAS for music library, etc.   I have 9 SONOS components, 5 new, 4 old. I have them arranged into two separate systems, one connected with an overhead projector working through Roku & CONNECT, using S2. The other in the apartment across the hall using S1. This system has worked flawlessly for several years.    I recently upgraded the eero to 6 PRO (doesn't use the 6GHz band but has multiple 5's for back traffic & continues to has 2.4GHz. This new wifi easily reaches across the hall, with all 9 systems logging on to both zeros, leaving me with the problem. Virtually every time I open either app, it tells me that I have legacy components that can't be used, and will not load the system. I have to go to the other apt and unplug th

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Corry P
1 year ago
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NickoholismContributor I
asked in Advanced setups
2 wifi networks, devices intermittently dropping off one

Hello.I’m hoping someone may be able to offer some guidance on apparent connectivity issues I have with my newly-extended set up.In my home I have a ZP80 connected via Ethernet to my BT Home Hub. There is a Play 3, Play 5 and G1 Beam in the house, and these operate with no issue and remain visible in the Sonos App.I have recently built a garden room 30m from my property, CAT6 connects the BT Home Hub to the TP-Link TD-W9970 wireless router in the garden room where there is another Beam plus a ZP100 connected wirelessly I am finding that the devices in the garden room often ‘disappear’ from the Sonos app. Sometimes I also notice that I need to play music from one of the devices in the home then group the garden room devices for music to play. Are there any obvious issues with this that I need to fix? thanks in advance for any replies 

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ratty
1 year ago
A
Alice07Avid Contributor I
posted in Speakers
Unsatisfied

I have spent thousands euros in sonos components both for home and office.Both environments play under high speed network.I’m used to listen to deezer favourites tracks (2300 songs) in a group of two/three rooms.There is always a problem: if electric power is down for a while any reasons, Sonos forgets everythings, the room groups, the playing playlist, all. You need to group again the rooms, select the playlist and so on.If this was not enough, most of the time, no, all the time, sonos skips tracks with som error (incorrect encoding or network not responding).When I try to ask support the solution is always, always, please try disconnecting the router, keep disconnect then restart. Not even windows at his best had so useless solutions.

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Ken_Griffiths
1 year ago
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FajfosContributor I
asked in Controllers and Music services
audioteka app

Hi,im using Audioteka app for audio books. Is there any way how to connect it to the sonos speaker on Android? I find quite confusing that not all audio is playing via the sonos speaker. Thanks

1492
Airgetlam
1 year ago
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BBoochContributor I
posted in Speakers
hacked speaker - it was awful

My sonos speaker suddenly emitted the most terrible sound I can ever think of. It was SOO loud and in the middle of my very wonderful evening, I could not barely get it to stop. literally causes me some PTSD.  I'm not a wimp either.I realized my sono speaker was hacked. This happened on February 5th 2023 about 1:00 a.m. Why would someone do this and is this being addressed by sonos or whomever tech company's security hole this belongs to. Anyone have answers? This was not a small issue, it was terrible. 

20036
Ken_Griffiths
1 year ago
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DannyChanContributor I
asked in Portable speakers
Sonos Era 100 pair stuttering on bluetooth

Hi guys,I've tried google for the answer but all of them couldn't answer my question. I've bought a pair of Sonos Era 100 recently and would like to use it for my desktop setup (in my bedroom) via bluetooth. I use my L for the main speaker for the bluetooth connection and set up the R in the Sonos App and made it a stereo set.However, whenever I'm watching a movie/listening to spotify music, the R speaker keep having the issue of breaking off for like 1 sec and reconnects back but the L speaker works just fine.I've tried reset, unplugging and waiting for 10s and none of it works. The closest answer I've found online is move the speaker closed to the bluetooth source, which is my CPU and its directly next to my R speaker.Any inputs are welcome, thanks guys!

4951
Jamie A
1 year ago
E
everdoomContributor I
posted in Home theater
Sonos Beam Cracking along the top

My Beam 1 has a hair line cracking forming that goes all the way along the top edge, almost all the way around the whole speaker. It is kept out of direct light, and is minimally handled (only for cleaning) and has never been dropped or hit. Is anyone else experiencing cracking in their products?

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Jamie A
1 year ago
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RD2757Contributor I
posted in Components and Architectural
pcdcr.dl FIX for latest .NET update

Sonos desktop app unable to load pcdcr.dll.It needs microsoft .net to work properly.In windows control panel go to Uninstall or change a program.locate the most recent Microsoft Visual C++ redistribution (by installed on date)Right click and select Change then repairthis should fix the nag

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P
1 year ago
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NoeliemacContributor I
posted in Components and Architectural
blown resistor/ diode?

Hi I have a Sonos s16 amp (2018) squirrel blew transformer (yeah would you believe it) hence power surge poping my amp. traced it back to L1 resistor/ diode on main board. can someone help me with what should I replace it with. Kind Regards Noel 

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buzz
1 year ago
A
Andrzej-MContributor I
posted in Components and Architectural
Sonos Service Manuals

This is really a question for Sonos, but I was wondering if the community had any thoughts on this too. If Sonos is in favour of the ‘Right to repair’ directive coming to the EU (I believe), do they plan to make service manuals available to help users repair their devices (I’m struggling to triage an issue with my Sonos S16 Amp which is out of warranty). Would be great to have a fair chance of fixing it rather than consigning it to landfill… 

1481
buzz
1 year ago
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Thewizard2000Chromatic Producer I
posted in Advanced setups
What about a redesigned PCoIP protocol?

Do a reprograming Sonos’s PCoIP protocol could improve the sonos experience?Better traffic control will induce packetloss but it's less important than higher latency and audio lags.Packet loss within a optimized PCoIP session should target less than 0.1%.Users typically notice performance degradation if the session packet loss is greater than 0.1%, although higher loss may be tolerated.What about to increase the tolerance value of the PCoIP protocol and eliminate the bootleneck which will fix most customer lag complaints? Any thought?

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T
1 year ago
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SetonianContributor I
asked in Speakers
How to add two sub gen 3 with ERA 300 stereo pair; without sound bar

How to add two sub gen 3 with ERA 300 stereo pair; without sound bar.  Thank you very much !  Cheers !

1712
Mr. T
1 year ago
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Lemster86Contributor I
asked in Controllers and Music services
Connect Amp - no audio from one side

The Connect Amp that drives my four outdoor speakers no longer outputs sound to one side (right side). The other left side works fine and I have switched the speakers around to make sure it’s not the speakers.Tried rebooting and resetting to no avail. Is the amp blown?

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L
1 year ago
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seanc2Contributor I
asked in Advanced setups
Starlink + Ethernet adapter + mesh?

Hi all- We have a home that has been on Centurylink but we’re planning to switch to Starlink. 5 speaker system. I’ve read a few similar posts on this but wanted to ask specifically - if i get the Starlink plus ethernet adapter, use a mesh network, and plug one of the speakers in with ethernet so that they use the Sonos network, do you think that will work? -Sean

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D
1 year ago
A
azpcrepairContributor I
posted in Components and Architectural
Sonos AMP S16 blow-up IC Chip

Hi, I have sonos AMP S16 blow-up IC chip locate on power supply board at U3, please see pictureI can’t read the part number. does anyone  know the part number for that chip?Thank you 

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A
1 year ago
A
Andrew daviesContributor I
asked in Components and Architectural
connection problems

I have changed Wi-Fi but sonos is saying my bridge is incompatible error 30. Why is this and haw can I sort it out

411
Airgetlam
1 year ago
D
domgbContributor I
asked in Home theater
beam playing music but no tv

i have been using my beam for a few years. although i can still play music and i can see it is added to my tv, i can no longer hear the tv on it.i rebooted the system but had no effect changed the hdmi cable , no effect when going into the setting of my tv samsun frame i can see the anynet+ is on. i turn it off and back on and for a few seconds i can hear the sound then it stopped again.the Tv sound works fine without the beam.any advice?

451
Airgetlam
1 year ago
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