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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27738 Topics
DGR1
DGR1Chromatic Producer I
asked in Controllers and Music services
Have SMB V2 V3 music library issues been resolved yet?

Hi. I am running my music library on a USB drive connected to my router fixed to SMB1. This is to overcome the acknowledged issue with SMB2 and SMB3 that has impacted some users with USB or NAS drives. In my case, the library failed to index when I was using the default SMB2 protocol.I’d rather not use SMB1 any longer than I have to.We’ve just had another software update to 15.7.1 with ‘bug fixes’ in the release notes, so I have no way of knowing if the issue has been resolved yet.Is there any update on this issue? It’s been a long time since SMB support was uplifted and this issue arrived.Thanks.

77913
Corry P
1 year ago
R
Redmatt08Contributor I
asked in Speakers
loss of connectivity after power cut

Had a brief power outage and now 1 of my play ones which were set in stereo mode will not connect, unpaired them tried factory reset, play 1 is now just sat with constant white/orange flashing light ?? I have unplugged everything and reset router, can not get past orange/white light ? 

10902
Corry P
1 year ago
A
Andy W58Trending Lyricist I
posted in Home theater
beam tv sound cutting out

I have a beam attached to a Samsung tv. Recently I changed my network to an ASUS mesh. After doing this and setting everything up, the beam cut out from the tv at odd intervals. Having tried everything on the forum, changing HDMI cables and switching things on and off with no effect, I noticed that the light on the beam was flashing when the tv sound dropped out. The beam is sat next to the ASUS router so I decided to hard wire it. This seems to have done the trick but I can’t get an explanation as to why it kept dropping from the wifi. Just thought I ought to put this info up here in case someone else has the same problem.

5944
A
1 year ago
B
BikkieContributor I
asked in Controllers and Music services
reauthorising spotify

Sonos is asking me to reauthorise Spotify over and over again even after reauthorising. Any ideas??

4547
Airgetlam
1 year ago
A
apalContributor I
asked in Portable speakers
bluetooth pairing on sonos move

Sonos move is not bluetooth pairing . Blue light is flashing but sonos device is not detecteble in any of my device. Kindly assist

1262
A
1 year ago
D
dfvsdvdvContributor I
posted in Home theater
What are the best home theater designs?

What are the best home theater designs?

403
ratty
1 year ago
A
AJBryceContributor I
asked in Controllers and Music services
More lost playlists

 I know I’m not the first to have this problem but would be grateful for any suggestions in this forum on how it might possibly be fixed. Lost all my playlists due to being advised that I needed to factory reset components as the only way to switch them to a new wifi network (not moving house, just upgrading TV services which for some reason needs a new network). Two Playbars not reset as I can’t unplug them (wiring considerations) so my question is, if I was able to disconnect the new router and reinstal the old network, might I be able to retrieve the playlists via the devices which weren’t reset? Very annoyed to lose 5+ years of carefully curated playlists….

922
UKMedia
1 year ago
J
jizaref1Contributor I
asked in Home theater
IR receiver - one works one does not

We use our Sonos Playbar on a shelf in an entertainment stand with a LG OLED TV on top using its support stand. We have always used the Playbar in the “horizontal” position and use the universal remote to control volume.  Recently suddenly the remote stopped working. But when I move the Playbar into the “vertical” position within the furniture unit (i.e. with the word Sonos showing as if it were to be wall mounted) it works just fine. This leads me to believe that one of the IR receivers is working fine and the other does not for some reason. Any easy way to trouble shoot or fix this?

882
buzz
1 year ago
R
RskolinContributor I
posted in Portable speakers
Roam will not play

My Roam just arbitrarily stopped playing music. Bluetooth shows paired with my iPhone. Battery is at 95%. Turned off/on my iPhone and Bluetooth and still nothing. 

363
Airgetlam
1 year ago
A
AC04Contributor I
posted in Components and Architectural
Connect Amp issues - Support Solution is buy new Amps. Really?

Apologies in advance for the rant.  If you hate rants scroll on, this will end part rant/part questionand feedback solicitation.SYSTEM INFO2 Sonos 1 speakers, 1 Roam, 1 Beam Soundbar, 2 connect amps (5 yrs or so old) that I connect 2 sets of outdoor polk speakers, 2 into each amp.  1 sonos boost.  OS is S2 Intend to add the mini subwoofer but after this may refrai from spending  ore money on Sonos products  ISSUEAudio is cutting in and out of the outdoor speakers.  Sometimes  1set plays and the other set does not. Or the audio cuts in and out.  It's not the speakers because when the issue happens, it happens to the entire pair.   WHAT DID I DO BEFORE CONTACTING SUPPORT The usual stuff, rebooted the modem and router.  I then changed the network channel in the sonos app and tried each of the 3 channels. Still had the same audio issue WHAT DID SUPPORT SAY?Via chat, I contacted support and ran 2 diagnostics, one without the system being used and another lucky enough while I was having the

1356
controlav
1 year ago
O
ohansherriContributor I
asked in Home theater
Sonos Beam Gen 1 Soundbar and Apple TV 4K Remote Volume Not Working

I have the Sonos Beam Gen 1 and an Apple TV 4K. I connected my Apple TV remote to the soundbar and it was working fine and then it just stopped working. I was able to reconnect the Apple TV remote with the Sonos app but now when I want to lower the volume the volume gets louder. Both the volume up and down increase the volume and I don’t know how to fix it. If anyone has had this problem can you please let me know how to fix it! TIA :)

2541
Ken_Griffiths
1 year ago
U
User428526Contributor I
asked in Components and Architectural
speaker balance changes on port

Hi,I’ve a sonos port connected to my amp, this last while I’ve noticed the level on my left speaker keeps dropping of when i switch it on. if i change the line-out level from variable to fixed and then back it’s ok. Anybody know why and is there a way to avoid this happening.thanks for any help provided.

574
ratty
1 year ago
E
elkageContributor I
asked in Home theater
Advice on Dining room and kitchen speaker placement

Planning a new home and figuring out how to spec out my dining room and kitchen area. It’s a relatively open area, and I’m thinking to have ear level sounds for a more immersive music experience for dinner/with guests, whereas a more background music/space filling function for the kitchen area. Based on this I’m thinking of two play 5’s in the corners in green, and two sonance in ceiling speakers in blue. Would this be recommended or does anyone have any better suggestions? Would appreciate any advice, first time sonos builder!  

9027
Stanley_4
1 year ago
L
lambContributor I
asked in Speakers
Stereo pair

Is it possible to connect 1 Move2 with 1 Era100 (the new Internal-External Kit), to do a stereo pair?

451
Mr. T
1 year ago
C
clogs1975Contributor I
asked in Home theater
Sonos arc, LG uh770v.......no dolby atmos

Hi,Just bought a sonos arc and paired with an old LG UH770V.  Connected via the HDMI arc port and getting sound from the arc.  However nothing I do gets anything better than Dolby 5.1.  No films on netflix play in anything other than 5.1 (I have the premium subscription.)  The Tv has no dolby atmos settings but does have a Dolby digital plus setting (or auto).  On my laptop, Netflix offers spatial audio so must be something in my TV/soundbar set up preventing this.   Any ideas?  Thanks

1293
jgatie
1 year ago
D
DarioTexasContributor I
asked in Components and Architectural
High End System - Port Buzzing!

I have installed 14 zones in a large custom home. Each zone consists of the following setup:Sonos Port → DEA 704D Amp → JBL Pro Control 322C (x4)I have had a slight buzz in all the speakers, some zones very subtle and some zones extreme. I have tried everything from grounding the rack, ground loop isolators, changing cables, checking software upgrades, changing breakers, outlets, etc … I even considered installing an entirely new breaker box to separate the audio equipment from the rest of the house.Then I discovered when I change the source of the audio from the Sonos Port to direct cables to my iphone NO BUZZING.  I installed a Sonos Connect Series II and NO BUZZING.  The internet search shows similar issues and dissatisfaction with the Port having noise. I would prefer to use the Port due to is having more features than the Connect, mainly the dual mono option. Does anyone know if there is a fix to the noise and/or a newer version of the Port coming out? Thank you. 

2749
Corry P
1 year ago
B
BergosContributor I
asked in Home theater
Sonos beam only works with Netflix

Hello everyone.  I purchased a sonos bean gen 2 only 3 months ago and suddenly the speaker stopped working with the TV and only works when I watch Netflix or Amazon Prime.  No sound comes out if I'm using any of the tvs apps I even tried connecting a laptop via HDMI but nothing.  I reset the speaker and reinstalled it but the problem remains.Any idea how to fix this before I send it back and ask for a warranty replacement? Thank you!

2866
Corry P
1 year ago
S
scottyboi08Trending Lyricist I
asked in Speakers
Volume seems low, but when i then connect that speaker to another it lifts that speaker volume?

So it’s an odd scenario. I’ve got my Sonos One SL in the kitchen on volume 30. It sounds a little low to me, but as soon as I connected it to my Living Room (LR) Play 1 speaker (even if that LR speaker volume is at 0), the volume in the kitchen is significantly louder, even though it remains at 30 level on the controller? It’s almost as if the volume was incorrect to begin with until I then connected it to another.Any ideas why?

383
Corry P
1 year ago
T
Tar.chaContributor I
asked in Home theater
Beam surround with One SL

I realized my Sono One SL is not playing anything either on musics or movie.I reset the One SL and it works perfectly when it’s on the stereo speaker.but when I try to pair it with my beam for surround sound, it’s shows not connected after successful paired with beam.I tried two times resetting and it’s the same…Does anyone having the same issue?

1016
jgatie
1 year ago
G
Geoff AllisonContributor I
asked in Speakers
BBC Sounds Audio Level Inaudible

The issue: I have been an extensive SONOS user for many many years (UK based) and used to get my BBC Radio service via the TuneIN service. It always worked fine. Recently the “old” TuneIN service became unsupported and the new service no longer has the BBC national radio stations (even with subscription). So I tried to use the SONOS radio app and whilst I can find BBC Radio 2, for example, it will not play. I now understand that due to licensing issues, the only way to get BBC national radio stations in the UK is via the BBC Sounds service. So I installed that and indeed can access the radio stations. BUT, the audio level on all of these stations is at such a low level compared to all other sources that it is almost inaudible. If I switch from my Apple Music service to the BBC radio station I have to increase the volume from 25% to 100% on the speakers and even then it can only just be heard, totally unacceptable and unusable in reality.When I use the BBC sounds app on iPadOS or on Sky

2242
G
1 year ago
A
AngelgatoContributor I
asked in Home theater
eras 100 emparejar

Buenos días , tengo instalados para home theater la barra de sonido sonos arc y el subwofer 3 generación . Me he comprado 2 altavoces eras 100 para la parte trasera del home cinema y no se como añadirlos al sistema .

231
G
1 year ago
T
TumpiContributor I
asked in Controllers and Music services
"Unable to play the selected item" when playing from Soundtrack Your Brand

On the Android Sonos app that is paired with Soundtrack Your Brand when trying to play selected item from Soundtrack Your Brand Sonos app says “Unable to play the selected item”.Tried restart of apps and repairing.Please advice on how to fix this.

6841
Corry P
1 year ago
J
JabronsonContributor I
posted in Portable speakers
Sonos Move Spike Mount (For beach or yard)

I designed and 3D printed a mount to support the Move on the beach.  It securely holds the speaker on a section of PVC pipe above the sand/ground.  The speaker is easily removed/installed.  If anyone is interested reach out to me on reddit: https://reddit.com/r/sonos/s/N7xuJF2A5l  

1071
Corry P
1 year ago
R
rajatkapoor9Contributor I
asked in Home theater
connecting projector with sonos

I am trying to connect my projector sonos beam gen 2 but there’s no sound output from projector. Need help 

48145
L
1 year ago
G
Glenn KContributor I
asked in Speakers
Play 5 Speakers

More of my Play 5 speakers have lost their wireless capability. After about two years the first Play 5 speaker lost its wireless capability and we had to purchase a power line extender to make it work. Now after another two years the other two Play 5 speakers in a different room have now lost their wireless capability and I will have to purchase two more powerline extenders and a hub so I don’t run out of Ethernet ports. Whilst Sonos sounds great the quality of the wireless components inside these very expensive speakers is obviously of a poor quality and not something we expect when paying top dollar for good speakers. So to all out there considering buying Sonos just take tis into consideration. Other than that the sound is unbeatable when operating properly.

412
G
1 year ago
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