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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26421 Topics
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JimiGibbsContributor II
asked in Speakers
Play 3 "Not Connected"

I have 3 Play 3’s that show up as “not connected”. One yesterday and two today at the same time. The two were playing and just dropped out. I have tried the app fix….. Unplug speaker…. WAIT ….. unplug router …. WAIT…. and nothing. Two (that I can easily get to) have no light on. I have an eero mesh network and everywhere is getting a good signal.  Any ideas????

4
J
1 year ago
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NylfeContributor I
asked in Speakers
system

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

1
Airgetlam
1 year ago
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VedoContributor I
asked in Home theater
voice volume

When watching movies the voice level is really low in comparison to the music. Can this be adjusted?

3
SarahN
1 year ago
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Manu84Enthusiast I
posted in Portable speakers
Sonos Roam, unstable Bluetooth

Yes, an other gripe as the Sonos Roam issues seem to be endless; This not only is related to Wifi, Even Bluetooth has instability issues, the music stops playing briefly every 5 to 20 minutes or so, sometimes sooner or sometimes later, but whatever it is, this is driving me nuts, enough to say that,  indeed, it’s a very unrreliable product. Please, I mean… Please, I’m supplicating you to stop telling me that it’s either a network problem or an issue with my phone: First of all, I bought this pricey speaker without expecting that I should have to  become a technician to use it properly and find out why it stops playing randomly or fails to play whenever I want to listen to music, I’m not a technissian to solve network problems, and you should consider it in these 10 months of exasperation that I’ve had with this speaker and no, a simple network reboot doesn’t make any difference, no idea why it keeps being recommended here in this forum as nothing seems to work.Second: as my title says,

11
Jamie A
1 year ago
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LarryKContributor I
asked in Home theater
Can i pair a single Era 100 with an Arc and a Sonos Sub

I have an Arc that I am playing with a Sonos sub and would like to add a single Era 100 as a rear channel as I don’t have room for two. Will it pair? I realize that having a single rear will not give me true DOLBY atmos but I don’t have room for two rear speaking. Will the system allow me to pair a singLe rear?

2
106rallye
1 year ago
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T ShepContributor I
asked in Components and Architectural
Sonos Port with Autonomic m-800 amp

I am trying to use the Sonos Port with my Autonomic multi zone amp. I know of no issues with speaker connections as the previous system worked ok. Is there any compatibility issues with mirage and Sonos?

1
Airgetlam
1 year ago
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RollosisContributor I
asked in Home theater
Beam (gen 2) loses connection to TV remote after changing TV channel

Each time I change the channel on my TV, Beam loses connection to the remote and I can’t change the volume level. If I jump to the Netflix app and get back to TV, it works again until I change the channel. If I only use apps and jump to other apps this does not occur.Something seems to be wrong on my TV source or settings. Has anyone had this issue in the past and did you find a solution? This is truly annoying!My TV: Samsung UE65MU7000 (2017)

6
R
1 year ago
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NMHM1959Contributor I
asked in Speakers
Play 5 Gen 2 Line in connection

Play 5 gen 2 if I have a Line in plug connected to my Play 5 and my Iphone does the SONOS Play 5 still have to have wifi connection. If not can someone ecplain how you get music to play through the speaker.If it does have to have wifi whats the point in a line in??

11
E
1 year ago
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ratulupadhyayContributor I
posted in Speakers
Sonos Beam Gen 1 + 2x Era 100 + TV + Turntable, would it work? How can it work?

Hey all,So right now I have a 65” inch TV connected to my Gen 1 Beam through Arc. It’s been great, sound’s amazing, especially the dialogues/spoken words can be heard clearly, which is the reason I got it.I have just bought an Audio Technica LP3XBT turntable which has bluetooth and RCA out connectivity options.Now I’m wondering how to make use of the Beam I have with perhaps adding pair of Era 100s to make this whole setup work in unison.Would my Beam Gen 1 seamlessly work if I add a pair of Era 100s? Also, would my turntable be able to make use of Beam + 2x Era 100 setup?Or what would be the best solution for this setup considering I don’t want to upgrade my Beam Gen 1 right now and want to keep the overall solution as much VFM as possible.  

10
buzz
1 year ago
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JradContributor I
posted in Portable speakers
Sonos Roam Is Garbage

The Roam has not worked properly since the first day. I be experienced every issue mentioned on this site.   So disappointing, this stuff is not cheap and it has ruined my opinion of the company. 

12
M
1 year ago
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dferstContributor I
asked in Controllers and Music services
TuneIn song and artist info not displaying in Sonos App

A similar question was posted 6 years ago but I could not find anything helpful in the results…Any radio station hosted by TuneIn I have seen does not seem to display the song and artist info in the Sonos app. It shows for the same station in the TuneIn mobile app, so the actual station is sending the info in the API to TuneIn. I do not recall that this having ever worked for me. Is this a TuneIn or Sonos issue?

2
D
1 year ago
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JUllyContributor I
asked in Speakers
S1 App

Changed internet to StarLink. How do I connect to S1? I have 2 new Move systems connected to S2 app. I have legacy speakers and a Conn| Amp that I want to continue to run on S1. 

5
Airgetlam
1 year ago
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Joe MannaContributor I
posted in Controllers and Music services
Using Sonos Mac Desktop App with wired connection

I have a macbook pro running the sonos desktop app. I’m connected to my network via a wired connection. I’m getting the message when i launch the app that it is unable to connect. is it not possible to control my system from the same network over a wired connection?

1
Airgetlam
1 year ago
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ZachGrove1Contributor I
asked in Components and Architectural
Sonos Amp, Connecting speakers wired in mono

I’m working on connecting two speakers in the master bath of a home I’m building (Klipsh CDT-3650-C II in-ceiling speakers, 8 ohm) to a Sonos Amp, and I’m unsure how to connect the wiring to the amp.When the wiring was put in place, both speakers were wired in mono (12 gauge CL2, in wall speaker wire). This means that I only have (1x) red lead and (1x) black lead for both speakers in my control cabinet, and I’m unsure how to wire it into the amp. Do I connect them to the L input via the banana plugs, and then select the “Dual Mono” setting in the Sonos App? Any advice would be appreciated, A/V is not my strong suit. Thank you!

4
jgatie
1 year ago
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FrisContributor I
asked in Controllers and Music services
S1 Playlist on New System?

I had an older S1 Sonos system in my house that I sold last October  (2022) in order to travel the world looking for cool surf spots (a geriatric Endless Summer). Now I am considering purchasing a Roam for my travels, and am wondering if there is any way I will be able to access my old playlists from the S1 home system. I still have my Sonos account and the S1 controller on my phone. Any help here will be greatly appreciated, as there were a few playlists I’d love to have back. 

2
F
1 year ago
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J-manCollaborator I
asked in Controllers and Music services
Android Volume Slider Won't Work

The volume slider on my Android home screen won’t move when I try to drag the volume button. I can use the physical tablet buttons to adjust the volume. If I expand the station, the volume slider on that screen will drag and change the volume. This slider at the bottom of my Sonos home screen was working for years and all of a sudden it stopped working. I’ve tried uninstalling and reinstalling the app. I’ve tried with and without the “home screen volume control” on. This tablet app problem is the same for all 4 of my Sonos speakers. My phone app works fine.I am running Android 11 on a Samsung Galaxy Tab S5e.

7
J
1 year ago
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mattyp11Contributor I
asked in Controllers and Music services
Cannot add new products to a SonosNet-connected system

I have a Sonos system with numerous speakers connected through SonosNet, with one speaker connected to the router via ethernet cable and everything else connecting wirelessly.  Now, I’m trying to add two Play 1 speakers that I previously used in an old apartment.  I factory reset them and when I go to “add product” in the Sonos settings, the app detects them and allows me to begin the setup process.  However, the process does not complete and I get the following error message:‘We couldn’t find any products on your mobile device’s network so we can’t set up your Play:1.” Is this because my phone is connected to normal WiFi while my Sonos system is using SonosNet?  If so, how can I successfully add these Play 1 speakers?  At the end of the day I just want to get them added and integrated into the system, so if you have any thoughts at all I’d appreciate them.  Thanks!

5
Airgetlam
1 year ago
I
IndySpiderContributor I
asked in Speakers
2 Sonos Five speakers left will not connect to wifi

Outdoor TV and two Sonos Fives.  TV and right speaker connects to wifi, left speaker will not connect to wifi, tried reset, tried ethernet, No success so far

1
G
1 year ago
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yzerman001Contributor I
asked in Home theater
Beam 2 often fails to connect to Phillips TB

I have a strange issue. My Beam very often fails to connect to Philips TV (65Pus 7601). From configuration point of view everything is correctly connected (HDMI ARC etc). This issues appears occasionally and is quite annoying. When I had previous sounded (Denon) it never happened. What I need to do is to disconnect Beam 2 from Power and connect again. Then after 15-20 seconds sound is on. Did anyone of you experienced similar problem? As I wrote this problem appears occassionally. Like every 3rd time. 

3
G
1 year ago
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AZ-JoeContributor II
asked in Portable speakers
Sonos Move Wifi Connect Issue

I see this question a lot in the community and I can’t believe this is still an issue in 2023!  Expanded wifi networks is nothing new and why has Sonos not figured this out?  I dumbed down my network to only have 1 AP up and forced it to 2.4GHZ but the Sonos Move REFUSES TO CONNECT TO WIFI!  It is beyond frustrating.  I use Aruba for my APs and have 6 connect amps on the same SSID that I am trying to connect to.  Everything works great but the friggin’ Move doesn’t want to be a part of the system.  It worked fine until I migrated all of my devices over to one SSID.  Previously they were spread out on a few SSIDs and playing nicely.  I factory reset this thing, made sure my controller/android app/ios app is on the same SSID but I still get no joy.  Please help me so I don’t throw this thing in the street and beat it with a bat.

10
A
1 year ago
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greatwhitehatContributor I
asked in Components and Architectural
Sonos Port in an enterprise wifi network with multiple access points

Dear Community,I hope someone has bumped into a similar issue at some point and can guide me in the right direction.At my workplace we have bought several Sonos Port-systems for a convenient way for our staff to listen to music in different locations.I can setup a Port-system along with an iPad to control the music, and it works perfectly fine.But when I move it to the physical location it is supposed to be it does not work.We have a fairly modern network with multiple access points serving the same SSIDs and on the network the Port-system is on, we have no endpoint-isolation, and it has Internet connectivity. The MAC-addresses for iPads and Sonos Ports are whitelisted. The Port systems and iPads are on the same wireless network. We use certificate based authentication, and that should not be an issue since it works perfectly at my desk.Starting over, as in resetting the Port and configuring everything from start in the intended location does not work at all.Does the Sonos system care

1
Airgetlam
1 year ago
M
MikereillyContributor I
asked in Advanced setups
unable to connect to Plusnet Network following router upgrade

Hi, I have recently renewed my Plusnet account and was sent a new Hub 2 Router which I believe is the same as the BT router.I have tried most of the day to reconfigure my Sonos Beam to the router via Wi-Fi but get as the last stage of the setup after I enter my Wi-Fi password and then get an error that Sonos can connect to the router. I have  changed the settings ad per the support page but no joy. (Eg disabled 5Mhz mode, ensured spa, and the correct channels are enabled.I have then tried the old router and reconfigured the Sid and password to match the new router but get the same issue.  I have tried configuring from iPad and iPhone. Any suggestions on how I can fix this?

1
Jamie A
1 year ago
A
AbdoulamzahContributor II
asked in Speakers
match 2 era 300 with beam gen1

Ça I have dolbi atmos matching beam gen 1 with my 2 era 300

7
A
1 year ago
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ThompkinContributor I
asked in Components and Architectural
Ugh…..

To start, I have scoured the internet and nothing has worked to resolve this issue. Existing Sonos speakers working through app.Older Connect on hand and on network. Krell integrated receiver. Thiel speakers. Trying to connect Thiel speakers through Krell amp and connect to Sonos. Nothing except a buzzing. Tried multiple inputs etc. Help!!

5
T
1 year ago
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cazztuckerContributor I
posted in Controllers and Music services
BBC sounds - no sound

I've had no problems at all with bbc sounds for 2 years. I had to update my sonos move it in the week and when I say Alexa play BBC radio 2 it says ‘playing bbc radio 2’ but no sound then plays. I've done the whole settings thing on both the alexa app disabling the skill and waiting and i’ve removed bbc sounds from the sonos app. nothing works.  

2
D
1 year ago
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