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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27649 Topics
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clogs1975Contributor I
asked in Home theater
Sonos arc, LG uh770v.......no dolby atmos

Hi,Just bought a sonos arc and paired with an old LG UH770V.  Connected via the HDMI arc port and getting sound from the arc.  However nothing I do gets anything better than Dolby 5.1.  No films on netflix play in anything other than 5.1 (I have the premium subscription.)  The Tv has no dolby atmos settings but does have a Dolby digital plus setting (or auto).  On my laptop, Netflix offers spatial audio so must be something in my TV/soundbar set up preventing this.   Any ideas?  Thanks

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jgatie
1 year ago
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DarioTexasContributor I
asked in Components and Architectural
High End System - Port Buzzing!

I have installed 14 zones in a large custom home. Each zone consists of the following setup:Sonos Port → DEA 704D Amp → JBL Pro Control 322C (x4)I have had a slight buzz in all the speakers, some zones very subtle and some zones extreme. I have tried everything from grounding the rack, ground loop isolators, changing cables, checking software upgrades, changing breakers, outlets, etc … I even considered installing an entirely new breaker box to separate the audio equipment from the rest of the house.Then I discovered when I change the source of the audio from the Sonos Port to direct cables to my iphone NO BUZZING.  I installed a Sonos Connect Series II and NO BUZZING.  The internet search shows similar issues and dissatisfaction with the Port having noise. I would prefer to use the Port due to is having more features than the Connect, mainly the dual mono option. Does anyone know if there is a fix to the noise and/or a newer version of the Port coming out? Thank you. 

2739
Corry P
1 year ago
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BergosContributor I
asked in Home theater
Sonos beam only works with Netflix

Hello everyone.  I purchased a sonos bean gen 2 only 3 months ago and suddenly the speaker stopped working with the TV and only works when I watch Netflix or Amazon Prime.  No sound comes out if I'm using any of the tvs apps I even tried connecting a laptop via HDMI but nothing.  I reset the speaker and reinstalled it but the problem remains.Any idea how to fix this before I send it back and ask for a warranty replacement? Thank you!

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Corry P
1 year ago
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scottyboi08Trending Lyricist I
asked in Speakers
Volume seems low, but when i then connect that speaker to another it lifts that speaker volume?

So it’s an odd scenario. I’ve got my Sonos One SL in the kitchen on volume 30. It sounds a little low to me, but as soon as I connected it to my Living Room (LR) Play 1 speaker (even if that LR speaker volume is at 0), the volume in the kitchen is significantly louder, even though it remains at 30 level on the controller? It’s almost as if the volume was incorrect to begin with until I then connected it to another.Any ideas why?

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Corry P
1 year ago
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Tar.chaContributor I
asked in Home theater
Beam surround with One SL

I realized my Sono One SL is not playing anything either on musics or movie.I reset the One SL and it works perfectly when it’s on the stereo speaker.but when I try to pair it with my beam for surround sound, it’s shows not connected after successful paired with beam.I tried two times resetting and it’s the same…Does anyone having the same issue?

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jgatie
1 year ago
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Geoff AllisonContributor I
asked in Speakers
BBC Sounds Audio Level Inaudible

The issue: I have been an extensive SONOS user for many many years (UK based) and used to get my BBC Radio service via the TuneIN service. It always worked fine. Recently the “old” TuneIN service became unsupported and the new service no longer has the BBC national radio stations (even with subscription). So I tried to use the SONOS radio app and whilst I can find BBC Radio 2, for example, it will not play. I now understand that due to licensing issues, the only way to get BBC national radio stations in the UK is via the BBC Sounds service. So I installed that and indeed can access the radio stations. BUT, the audio level on all of these stations is at such a low level compared to all other sources that it is almost inaudible. If I switch from my Apple Music service to the BBC radio station I have to increase the volume from 25% to 100% on the speakers and even then it can only just be heard, totally unacceptable and unusable in reality.When I use the BBC sounds app on iPadOS or on Sky

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1 year ago
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AngelgatoContributor I
asked in Home theater
eras 100 emparejar

Buenos días , tengo instalados para home theater la barra de sonido sonos arc y el subwofer 3 generación . Me he comprado 2 altavoces eras 100 para la parte trasera del home cinema y no se como añadirlos al sistema .

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1 year ago
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TumpiContributor I
asked in Controllers and Music services
"Unable to play the selected item" when playing from Soundtrack Your Brand

On the Android Sonos app that is paired with Soundtrack Your Brand when trying to play selected item from Soundtrack Your Brand Sonos app says “Unable to play the selected item”.Tried restart of apps and repairing.Please advice on how to fix this.

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Corry P
1 year ago
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JabronsonContributor I
posted in Portable speakers
Sonos Move Spike Mount (For beach or yard)

I designed and 3D printed a mount to support the Move on the beach.  It securely holds the speaker on a section of PVC pipe above the sand/ground.  The speaker is easily removed/installed.  If anyone is interested reach out to me on reddit: https://reddit.com/r/sonos/s/N7xuJF2A5l  

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Corry P
1 year ago
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rajatkapoor9Contributor I
asked in Home theater
connecting projector with sonos

I am trying to connect my projector sonos beam gen 2 but there’s no sound output from projector. Need help 

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1 year ago
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Glenn KContributor I
asked in Speakers
Play 5 Speakers

More of my Play 5 speakers have lost their wireless capability. After about two years the first Play 5 speaker lost its wireless capability and we had to purchase a power line extender to make it work. Now after another two years the other two Play 5 speakers in a different room have now lost their wireless capability and I will have to purchase two more powerline extenders and a hub so I don’t run out of Ethernet ports. Whilst Sonos sounds great the quality of the wireless components inside these very expensive speakers is obviously of a poor quality and not something we expect when paying top dollar for good speakers. So to all out there considering buying Sonos just take tis into consideration. Other than that the sound is unbeatable when operating properly.

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1 year ago
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Mmoran1Contributor I
posted in Components and Architectural
Sonos Connect setup with reciever

I have a two channel receiver.  Can I connect two separate Sonos Connects, one to each channel?  Will this allow me to play two different sources to two different zones or do I need a two (multi) zone receiver for that?

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buzz
1 year ago
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SlamDesiRenowned Enthusiast II
posted in Controllers and Music services
Latest Desktop Update Crashes Sonos App Continually

I fired up the desktop Sonos app on my wife’s older iMac. From day one, when I get a prompt to update the app, I’ve done so without any issue whatsoever.  This time, upon the Sonos app restarting, it crashed and continued to crash even after I tossed the S2 app (and all components) and reinstalled it.  So, I tried removing the S2 app again and installing the S1 app since my wife’s iMac is still running OS El Capitan. (as noted, it’s ALWAYS continued working prior to yesterday).Is there anyway I can download an older version of the Sonos Desktop App for Mac OS so regain use of my Sonos library on this computer?Thanks in advance.  Brad

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buzz
1 year ago
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Clarkey2021Trending Lyricist I
posted in Controllers and Music services
S2 (15.2) won't open days after updating/using

I’ve got a Sonos Play 5 (2nd generation) and I use the S2 app on my MacBook Pro. I updated it recently to 15.2 with no issues. Several days later of using it, the app unexpectedly quit and won’t reopen. I’ve tried deleting the app and reinstalling it - no change. Safeboot and a test user account have no impact. I’ve even tried to install the S1 app but it too crashes upon launch.I understand that 15.2 no longer supports El Capitan (I’m unable to upgrade the macos) but interestingly enough the S1 app has also been updated and it too no longer supports my computer.Is there a link to go back to the previous S2 app version? I’d simply disable automatic updates and that could work.

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1 year ago
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old_grooverContributor I
asked in Controllers and Music services
How to get started on an old iMac running El Capitan?

I am trying to get Sonos S2 running on macOS version 10.11 (El Capitan). The current macOS controller app, version 15.2, simply crashes on startup.I note from this page https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2 that it requires macOS 10.12 which explains the crash. It would seem that I require Sonos S2 15.1, the final release that supports macOS 10.11. However, I can’t find a way to download previous versions of the app - is it possible?I have another Mac that still has Sonos S2 version 14.19, so I copied that over. That runs but insists that it must be updated. I can’t find a way to just make it run and work with my system, despite it still working fine on the other Mac.So… is there any supported way to run Sonos S2 on El Capitan now?

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1 year ago
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popalockContributor I
posted in Components and Architectural
Sonos Port not connecting to system

I've gone through the gamut.  Even tried connecting my port directly to the router via ethernet cable. Nothing.  Been trying everything multiple times over the past week.  Nothing.  Help me.

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P
1 year ago
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MorticiaContributor I
posted in Home theater
im just trying to turn the volume down on my TV

I just want to turn the volume down on my TV and Sonos wants to do an update so I did that and now I just have a screen on my phone saying "sub" and I can't get past that and my TV is yelling at me. Can anyone help?

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Stanley_4
1 year ago
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LouieDContributor I
asked in Speakers
placement of sonos gen 3 subwoofer when using with sonos arc SL

i purchased the sonos arc SL i am looking for suggestions on where to place the sonos gen 3 subwoofer.. my room is about 21x20. Would it do better behind the sofa or near the ARC itself? Or is it best to move it around? These may seem like dumb questions but i have never owned a subwoofer before or a quality speaker for that matter. So i thought i would ask people who might know.

34196
Stanley_4
1 year ago
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Ray 99999999Contributor I
asked in Speakers
Sonos Play:3 won't connect

I have a Sonos 1 and I am pretty happy with it.  I just bought a used 3 and I can't get it to connect my system.  I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help. 

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1 year ago
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AusflyContributor I
asked in Portable speakers
move goes missing from app

Why does my move keep disappearing off my app ? Also have to factory re set to bring it back.My move also drops in & out of music.It's not moved when this happens. 

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A
1 year ago
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SlamDesiRenowned Enthusiast II
asked in Controllers and Music services
Transferring Sonos Library to New iMac

Well, I’m not a huge fan of change but, I’m in the midst of it since we upgraded my wife’s iMac recently. Her’s was running El Capitan (don’t judge me) because… it worked for what she/we used that computer for.I simply copied the 38GB Sonos library folder to a Crucial SSD drive and then ejected It from the old iMac and plugged it into one of the new iMac’s Thunderbolt ports. I planned on leaving that SSD plugged into the new iMac and redirect the Sonos S2 app’s path to that folder. No such luck. I wasn’t allowed to do it. After much frustration, I reformatted the drive while plugged into the new iMac and dedicated it as her Time Machine drive. (note: the Sharing/Permissions rigamarole didn’t really have an effect on creating access)My question is: IF I purchase a new SSD, format it while connected to the new iMac and then add the Sonos folder to it, do you think I can create the new path for the Sonos app to connect to it? I feel much of the problem lies with Apples OS but, I’m an old

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1 year ago
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SightandSoundContributor I
asked in Components and Architectural
Using sonos port with sony receiver

Hi, we just got our Sonos port working with our Sony str-az3000es through the “works with sonos” option and can make the receiver turn on, go to the right input, and play music using the sonos app but are wondering if there’s a way to make the receiver turn off using the app? Any information would be much appreciated. Thanks

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1 year ago
denleschae
denleschaeContributor I
posted in Controllers and Music services
Sonos Radio scrobbles duplicates and triplicates

I have Last.fm connected to my Sonos system. When I play anything from Sonos Radio I’ll get anywhere from 1 - 3 scrobbles per track. Comparatively if I use the Sonos app to playback content from Apple Music or Plex I do not get any doubles or triples. Any reason why only Sonos Radio would randomly scrobble 2 - 3 times?

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CanisLupusNL
1 year ago
Mutti
Mutti
posted in Advanced setups
Unable to go back to s1

Hi all, By accident (my son) my Sonos beam gen1 has been upgraded to the crap of s2 😩🤮Now I'm trying to rollback to s1 but is not working.Did somehow Sonos decided that it is not possible anymore to rollback? Could someone help me pls

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controlav
1 year ago
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Steve251Avid Contributor III
posted in Home theater
New Arc bought yesterday

I bought my new Arc yesterday and overall no isues. I have still got to work my way through the settings for both my TV a LG OLED65CS6. However one issue I noticed and it may not be an issue I watched a couple of films which was greatThen I played some musci via the S2 app but no sound. After a look through the settigns and not actually changing anything that I can remember sound came. However when i went back to watch a movie no sound againI tried looking for something called CEC (which I Googled) found something similar. However is my Arc supposed to switch and play sound or is there something that needs adjusting Steve

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1 year ago
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