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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27576 Topics
Mutti
Mutti
posted in Advanced setups
Unable to go back to s1

Hi all, By accident (my son) my Sonos beam gen1 has been upgraded to the crap of s2 😩🤮Now I'm trying to rollback to s1 but is not working.Did somehow Sonos decided that it is not possible anymore to rollback? Could someone help me pls

22417
controlav
1 year ago
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Steve251Avid Contributor III
posted in Home theater
New Arc bought yesterday

I bought my new Arc yesterday and overall no isues. I have still got to work my way through the settings for both my TV a LG OLED65CS6. However one issue I noticed and it may not be an issue I watched a couple of films which was greatThen I played some musci via the S2 app but no sound. After a look through the settigns and not actually changing anything that I can remember sound came. However when i went back to watch a movie no sound againI tried looking for something called CEC (which I Googled) found something similar. However is my Arc supposed to switch and play sound or is there something that needs adjusting Steve

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S
1 year ago
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Turbo7791Contributor I
posted in Portable speakers
Sonos Roam battery Died after 1 year of minimal use:((((

I own 10 sonos models all new generations and this is by far the worst product I’ve ever purchased from any electronics company. Battery is dead after 13 months of purchase. WTF sonos!! You offer no options to replace faulty batteries and warranty isn’t covered after 1 year. I’ve had a Bose sounding Bluetooth speaker for  over 6 years and that’s still going strong. In my opinion; When it comes to product quality for the roam; well what can I say other than this has been the biggest company disappointment for me and I would never, and I’ll repeat; I would NEVER buy a Bluetooth speaker again from Sonos. Ever!!! This product really sucks.  I assume the SL roam Will have the same issue in the long run. Therefore,  I would never risk spending my hard working money on buying another even if I was offered  a 50% off from the company. That says a lot!  Buyer beware; this is a common issues and I would pass on this speaker if you’re considering it as a purchase. Everyone should report this purc

1901
Jamie A
1 year ago
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DesertMausContributor I
posted in Controllers and Music services
Solution to using smbv1 with S1 controller

Hi! I found my solution to having several Sonos devices still on the S1 controller and needing a smbv1 Nas device to share my music library. Finding a current router based nas or a current nas with out of the box support for smbv1 seemed fruitless short of spending more than I wanted, so the low cost alternative was to build one myself using a raspberry pi 4 with a USB attached drive and running open media vault, which allows setting smb to v1. Definitely not secure to put accessible from the internet,  but secure enough for my home network. Streaming from it to my sonos devices is back!

1851
Jamie A
1 year ago
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GlammamaContributor I
asked in Advanced setups
volume on sonos, television

my sonos volume turns up too loud when i turn the television, I would like to set the volume on my sonos to when I turn the sonos on it is at the last set volume when I turned the Sonos off 

291
Jamie A
1 year ago
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jwechslerContributor I
asked in Home theater
Volume buttons not working - Samsung TV with Chromecast Remote

Hey lovely community, I just became a proud owner of a Beam Gen 1, my first Sonos product!! Wayoo! 🤩I got it to connect to my Samsung TV (not sure which model, but lets say around 5 years old) through HDMI ARC. I use a Chromecast TV on it with the chromecast remote because the Samsung is smart but not super smart (lacks some apps and remote is half broken). The sound works great, however the volume controls do not seem to work. I control the volume on my chromecast remote since the volume alider on my Samsung remote is broken, however the Chromecast remote is connected to the TV (i.e the volume interface is Samsungs). Sorry for the long explanation but does anyone know a fix to this? Any help is super appreciated! ❤️

12261
Jamie A
1 year ago
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LuxxxContributor I
asked in Portable speakers
sonos move sound dropouts

I just got two sonos move to add my the sonos ray and the sub mini….the sound is terrible, it keep dropping outit interrupt all the time…i have to setup the sound of my moves lower than the ray+sub mini….is it normal?i wish i could return em and get the moves 2 but its been 2 months alreadyi cant even charge the speakers with my MacBook pro,chargerim very mad…..i need help with hte sound cuts

1831
Ken_Griffiths
1 year ago
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TxGenContributor I
posted in Speakers
Malfunction

I have a complete Sonos system  throughout the whole house. Recently some speakers are no longer having music output just makes a tiny screeching type noise when its on and I have to switch off the Amplifier to make the noise go away.Is there a technician or shop that can troubleshoot and fix as necessary?

211
buzz
1 year ago
E
ED0122Contributor I
asked in Speakers
Dolby Atmos capable devices

Are the Era 100 and the Sonos Move speakers capable of handling Dolby Atmos content?

402
E
1 year ago
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JoeostaggContributor I
asked in Home theater
play5 gen1 with playbar

Can I connect play5 gen 1 to a playbar. cheers. joe

62712
Mr. T
1 year ago
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Steve23232323Contributor I
asked in Advanced setups
problem with my connection

why when I install my sonos everything is done My Spotify plus amazon le.spotify connection is on the sonos app too. and when I ask to play spotify it always tells me that I'm offline. what am I doing wrong. it worked for a long time and after a change of router it no longer works. THANKS

865
S
1 year ago
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supernashwanContributor II
posted in Portable speakers
Does Sonos Roam literally never last longer than 1.5 years?

I’ve now had two Sonos Roams and both have died on me (i.e. refuse to switch on) after less than 1.5 years. There is obviously a defect with this product as I see a lot of others have the same problem. I’d like to hear from anyone who literally has been using a Roam for >1.5 years successfully. Or are you someone who has been using a Roam only to have it die on you <1.5 years?

9028
J
1 year ago
J
John_54Trending Lyricist I
asked in Controllers and Music services
new sonos app

I have gen 1 speakers running through  S1 controller.  Today I’m getting email messages and in-app messages to download “ the new Sonos app.” Anybody know if that app is replacing S1 or is it for S2? 

1152
J
1 year ago
C
caozmanContributor I
asked in Components and Architectural
Sonos Connect vs Port Buffering

I currently own a number of Connect and Connect Amp devices and am having problems when streaming via Tune In. My devices reset on a regular basis. I could understand if this was due to a poor broadband connection but my download speed is in excess of 50 mb/sec which is more than enough for Sonos.I’ve been told that this is due to a combination of the Sonos devices not able to buffer in storage along with Tune In not buffering as well. Note that my system is flawless when streaming from other providers such as myradio.com, etc.I’m thinking of replacing all of my equipment with new devices although I have no need for any of the “enhancements” found on newer devices.Does the new Sonos devices have the ability to buffer to avoid the dropouts?

892
Airgetlam
1 year ago
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Barbara HoeyContributor I
posted in Speakers
Group rooms

After a power outage, my speakers werent able to connet to Wifi.  Eventually, one did.  Now that it has been a few days, I was able to connect my phone to the other speaker.  But I cannot play them both at the same time.  One is in the kitchen and one in the den.

111
melvimbe
1 year ago
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DuardAvid Contributor I
asked in Home theater
tv audio sync

I rebooted my connect:amp to correct for audio cutting in/ out. It workedProblem now is tv audio is out of sync, @2seconds delayed.How do I fix this? Thanks 

792
D
1 year ago
A
AB2506Contributor I
asked in Controllers and Music services
Bluetooth Turntable to Era100's to Arc?

Hello,I am wondering if the following setup is possible with Sonos. I have a bluetooth turntable, that would connect via bluetooth to the Era100 pair. From there, will I be able to also use the Arc soundbar?

2643
G
1 year ago
User650362
User650362Contributor I
asked in Advanced setups
Wired Play:5 is not requesting an IP address over DHCP, but has link and sends BPDU/STP messages

I have seven devices running on Sonos S1, even some quite old ones, from the early days. I am an Sonos early adaptor and started with Sonos in 2009. I have multiple Play:5 1st gen and some newer devices, that despite they could run S2 still run on S1, because of compatibility.After I relocated from a flat into my new house, I am not able to get two of the 4x Play:5, that I own, back online again and connected into the Sonos mesh.With relocation the network infrastructure changed from one connected Boost on an unmanaged switch (AVM FritzBox 6360 with integrated Access point) to a fully managed infrastructure with managed Zyxel L3 switches (XMG1930 and XS1930) and dedicated Zyxel access points (NWA210AX), which allow fine grained configuration of VLANs, IGMP Snooping and also support RSTP and MSTP and fortunately also port mirroring for observing what happens. To avoid network loops and as I have a lot of concrete and steel in the house and SonosNet would anyway not work, I decided after

1353
ratty
1 year ago
A
altoclefContributor I
asked in Home theater
Can Beam Gen 2 remember TV volume?

Is there any way to get the Beam to remember the volume setting for the TV separately from the volume setting for music?  We use it for music during the day, then for TV after the kids are in bed.  Often the volume was turned up for music/airplay/radio and is very loud when we turn on the tv.  It takes a surprisingly long time to get the volume down again with the TV remote.  It would be fantastic if it would default to the last volume setting used for the HDMi input.  Does anyone know of such a setting?  If it doesn’t exist, how do we make a feature request?  Thanks,Andy

1132
A
1 year ago
J
JustAnotherContributor I
asked in Speakers
S2 Compatibility - Play:1 and Sub (Gen 2)

The Sonos compatibility page says that these two of my Sonus devices – Play:1 and Sub (Gen 2) – are compatible with the new Sonos app. And that two devices – Connect and Connect:amp – are not compatible. So I purchased a Port to replace the Connect to have my Sonos system with the new Sonos app. But the new Sonos app says that the two devices listed as compatible by the Sonos compatibility page are actually not compatible.  System upgrade says that no upgrades are available. So which is it, compatible or not? iOS ver 16.6.1Sonos app ver 15.7.1Sonos S1 app ver 11.10.1

32692
J
1 year ago
D
DoderleinContributor I
posted in Advanced setups
multi room sub pairing

Picture this: in one room I have a TV with the following SONOS products set up to provide a surround experience: arcsub (gen 3)And a pair of Play 5this is a great surround sound setup for my TV and I’m super happy. But..In the extended part of my living room I have another pair of SONOS speakers who are grouped as a stereo pair under the name ‘Livingroom’.  the Sub (gen 3) is in fact placed so that it would be perfect as a sub for my stereo pair, when it’s not busy being a sub for my TV surround. Since these two setups are in fact more or less in the same room, they will never be used at the same time, and it would make for a much better listening experience if the sub could be used as needed.  today it seems the only option is to unpair the sub and pair it with the speakers in question and then unpair and re-pair for next use. This is cumbersome and leaves me using the sub only for TV surround and having a cheaper experience when listening to music. How about offering a ‘scene’ option

3292
melvimbe
1 year ago
G
gautierContributor I
asked in Speakers
Connecting my vinyl platine to my sonos One

I have a new vinyl platine, but don’t own speakers excepts for a couple of Sonos 1….How can I stream the sound of that platine to the Sonos speakers ? Do I need the Sonos AMP to do that? something else ? Thanks :)

542
G
1 year ago
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Steve92110Contributor I
asked in Home theater
either Bluetooth or wifi connection

Can I connect my Sonos one to my LG tv to act as an additional speaker 

701
jgatie
1 year ago
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RidgemanContributor I
asked in Home theater
No sound from 4K player

I will keep this brief.  I have just set up my playbase with 2 play 1’s as surround.  The current setup is via my Samsung TV and Sky Q box I have two issues.   My 4K Pannasonic player has no sound at all.  It is set up with an HDMI VIdeo/Audio to the TV.   It used to be set up when I had my old receiver via separate audio and video hdmi.  I have “told” the 4k player that sound should be a single HDMI but to no avail.  There  is no audio.  Equally I have “told” the TV to expect both sound/video but its just not working but I can’t see where the instruction has gone wrong. 2nd Issue is minor but annoying.  All the apps apart from one on the SKy Q box are sending sound to the playbase  eg Prime/Netflix.  However Youtube isn’t.  No sound from the youtube app at all.   I can access youtube via an app on the TV and there is sound.  Cannot work out why the app on Sky would be different/

2484
R
1 year ago
F
freebsfitnessContributor I
asked in Controllers and Music services
iheart connectivity issues

We have a Play:5 speaker and sonos Connect. The connect unit is attached to a receiver, so that receiver transmits the Music two for tanning rooms. The plate five speaker is in the fitness center playing in the majority of the space.  We have been constantly losing connectivity using iHeartRadio. We are able to play Amazon music continuously without any interruptions. We also run Lorex camera system for security. Everything was running fine since May 1 when we opened and now a week ago the interruption of audio has started looking for any advice from the community? Thank you in advance.  IT guys have created separate networks for all cams, sonos players and everything else we have going on in the facility. We can’t figure this one out. 

761
Jamie A
1 year ago
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