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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27649 Topics
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dwhite4245Contributor I
asked in Home theater
poor wifi signal on playbar

Hi, I have a sonos home theatre system using a playbar, sub ans two play:1’s. It has been working fine for several years until last week when the playbar suddenly reports a weak connection to wifi causing the system to drop out.I know the the wifi signal in my lounge is great everywhere and especially where the playar is as the tv, blueray and sky boxes have strong wifi connections. I’m suspicious that the playbar wifi receiver is failing so I have obtained a wifi repeater to make sure the platbar is getting a very strong signal. The playbar seems to prefer to connect to my router’s wifi rather than the repeater’s though. I find the sonos app really poor for configuration as it decides for itself what to connect to not giving the user any control. Any suggestion?

28922
Ken_Griffiths
1 year ago
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Cheryl MContributor I
asked in Controllers and Music services
playing Apple Music

If I purchased Apple Music before I started using the streaming service can I play it on Sonos?

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G
1 year ago
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Mark EGContributor I
asked in Home theater
Best position for my Beam

I am contemplating changing my LED TV which is located on a TV cabinet for a projector which would be mounted from the Ceiling.This would mean repositioning my Beam due to no longer using a cabinet which is located on the floor.Can the Beam be mounted on a separate wall to that of the projector and the projector screen and slightly out of view to the seating ? or does it need to be mounted on the same wall as the screen ?

7902
Airgetlam
1 year ago
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RoreaganContributor I
asked in Components and Architectural
Outdoor speaker replacement

I recently ordered a replacement Outdoor speaker. The replacement only had two wire terminals. Then I checked and the existing had four.  It will not function with just the two but I do not see a product with four wire terminals? 

631
melvimbe
1 year ago
MihaiMihaltan1
MihaiMihaltan1Contributor I
posted in Controllers and Music services
Can't Trueplay on iPhone 14 Pro

I can’t use trueplay anymore. I can’t retune the speaker because I’m afraid it’ll disable for good. I’m using iPhone 14 pro and I’ve used this phone to enable Trueplay at first. 

1715
MihaiMihaltan1
1 year ago
BOL74
BOL74Avid Contributor I
asked in Home theater
Ray as surround

Back again with my questions….and today it goes like this:  There was a little bird flying pass my ears who mention something bout the Sonos Ray could be used as a surround-speaker and intentionally it could be placed in a vertical position. And that somehow COULD produce the “missing” up-fireing speaker in a Beam G2/Arc config. Of course you need two Ray’s like any other surround-speaker if you wondered.Is this possible?

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BOL74
1 year ago
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BonitaBContributor I
asked in Controllers and Music services
my system is constantly, and i mean daily, losing connection with Amazon

My system is constantly losing connection with Amazon, despite the fact I was quite happily using it the day before 🤷

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Airgetlam
1 year ago
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Macca58Contributor I
asked in Home theater
Controlling volume on Sonos Playbar

Can Sonos Playbar volume be controlled with an Amazon Firestick? I suspect not because the stick is Bluetooth and the Playbar isn’t, but I thought that as the stick controls TV volume and the Playbar is connected to the TV, then there should be a way around it. I’ve also asked on the Amazon forum

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Airgetlam
1 year ago
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SMurphy257Contributor I
asked in Controllers and Music services
Sonos app freezing on alarm settings

In the last two weeks, my app freezes whenever I try to adjust any alarm.I can toggle an alarm off or on, but cannot adjust the alarm, delete and alarm or create a new alarm.Would prefer not to “reboot devices” as we have many installed in hard to reach locations.Happens on multiple iOS devices, so it’s not a phone storage issue.

1442
controlav
1 year ago
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jamsmattContributor I
asked in Speakers
Sonos Alarm Glitch

My sonos one alarm keeps glitching, it’s set to just the standard chime and when it plays it just intermittently cuts out whilst playing the alarm? I’ve turned the speaker on and off multiple times but it’s only been doing this very recently. No other issues with any functions at all.

7111
Airgetlam
1 year ago
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jmkingsbury
asked in Speakers
Sonos Roam and Alexa

Hi,  My Sonos Roam does not respond to my Alexa commands when I request a specific podcast. I had this issue previously so set a fixed IP for the Roam.If I speak to my Alexa devices and ask them to play on my Sonos speakers (Symfonisk and Roam) it does this no problem, so I suspect there is an issue with Sonos/Alexa integration NOT the network...  

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G
1 year ago
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AlleddieContributor I
asked in Home theater
Should i buy Sonos Boost or Sonos 100 SL

So Ive been having issues where my sound cuts in and out on  my 300s when paired with my arc and sub in stereo mode.   It was recommended to me by someone who works at best buy to buy a sonos boost and that should fix the connectivity issue.  I later read online that if you plug in a speaker to the router itll do the same.  So Im wondering whats going to work the best.

3085
Corry P
1 year ago
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Tony Lehrle-FryContributor I
asked in Controllers and Music services
Adding Tidal to Sonos

I used to use Tidal and it worked fine. I switched to another streaming service for a while but left Tidal in the Sonos list of services. Yesterday I resubscribed to Tidal and it worked fine. Today it will not stream to Sonos. I have removed Tidal from the list and tried to re-add it but get an error message "something went wrong". Having read some other answers  I have checked my Tidal login details and changed the password but cannot add Tidal to the list of services. Any suggestions please? All other streaming is working. This applies to both phone and tablet (both Android).

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T
1 year ago
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SixpackContributor I
asked in Components and Architectural
adding a sub

Hi all, I have the Sonos 2.1 amp and want to add a sub woofer to the Bose 251 outdoor environmental speakers.The Bose speakers are not wireless and on the back of the amp there is a single rca plug labeled sub. So do I need a passive or powered sub to connect to this amp? 🤔 Also any suggestions for an outdoor sub would be awesome!ThanksPhil

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G
1 year ago
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maynardTrending Lyricist I
posted in Controllers and Music services
Service icons - Audible and Youtube Music icons missing

As in the title - the icons for these services have disappeared in the iOS app. They do appear in the Mac app. Is this just me?Also - is there still no way to remove the Sonos Radio service. I tried it and didn’t like it.  thanks

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R
1 year ago
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JuhaFINContributor I
asked in Speakers
Multiple (100-200) users

Hello!  we are planning to install 4 speakers ( 2 stereo pairs ) to  private gym. There is going to be between 100 to 200 users and is possible to use system by their own sonos app without registering and if they wanna play all music from Spotify or Apple Music is this possible? 

2048
A
1 year ago
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voxovContributor I
asked in Controllers and Music services
How to configure ZoneAlarm for SONOS

Hello,My problem: SONOS cannot access my music library, unless I switch off ZoneAlarmWhat I have:3 SONOS One SONOS controller version 15.7 installed on my PC My music library on a hard disk on my PC The folder of my music library is shared for SONOS ZoneAlarm Firewall, version 15.8.200.19118Any idea on how to configure ZoneAlarm in order to solve my problem will be welcome. Thanks.  

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Corry P
1 year ago
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Droffats13Contributor I
asked in Controllers and Music services
iheart radio

I receive the following error while trying to reconnect to my iHeart account. 

291
Corry P
1 year ago
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Steve on the CapeContributor I
posted in Home theater
here’s why I think i need a remote for my beam 2

For late night listening, or for improved hearing needs, I have wireless headphones which connect to the TV via optical, and an optical out (converted to hdmi) to the beam. Since there is no hdmi to the beam via the hdmi/arc port, I can’t program my remote to work. So, I’ve ordered a simple remote to control the volume on the beam. Yes, perhaps I can control the volume via the sonos app, but that requires even visitors to have access to my phone - here or asleep or not. 

2173
106rallye
1 year ago
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Djoeka12Contributor I
posted in Speakers
save volume settings

I love my Sonos system however there is one issue that I find really frustrating. Every time I open my app when i get home, the volume for my Group has reset all the levels equally. I have different speakers set at different volumes in order to achieve the most even sound possible. It's frustrating to have to constantly reset the levels. This makes it harder to justify buying future Sonos as well because the more speakers I add, the more difficult it becomes. Maybe there is a setting I'm missing here? Please help! 

2963
P
1 year ago
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casAltaAvid Contributor III
asked in Portable speakers
Roam is dead, should I get another?

Hi there,I posted about a month ago that my Roam was losing contact with my Sonos system and finally it wouldn’t connect at all. I was given a few things to try, like resetting, recharging etc. All I get from it when I try to recharge it is the orange light. When it was sitting on the wireless recharger there wasn’t any light that came on. So I used the original cable with a wall charger and I got the orange light. The button on the Roam doesn’t do anything. Right from day one that button seemed really shallow. Almost flush with the body of the speaker. And when I first got it I felt like I was pressing the button too much. But I think I used it for about a year and I kept it on the wireless charger in my bedroom. In the summertime I’d put it in the top of my backpack and take it outside. I’m in a wheelchair and the backpack is on the back of my chair. I’d take it outside on my patio and I usually wander around my big yard, picking weeds or working on the garden. Or I’d just sit back a

5328
C
1 year ago
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nige83Contributor II
asked in Speakers
audio keeps jumping on sonos five

Hi just out of the blue my sonos five keeps jumping , it was perfectly working before . It’s Wi-Fi connection my set up has states it’s excellent . I have tried adjusting the audio delay options but still doesn’t work . 

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N
1 year ago
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CBRockersContributor I
asked in Speakers
era 100 with turntable as line in grouped with play1 becomes ungrouped after record stops playing

I have an Era 100 speaker with a turntable connected via line in.  I group the era 100 with a Play1 and the records play through both speakers as expected (and sounds great).  Shortly after one side of the record ends, the 2 speakers become ungrouped.  This happens every time.   So, when I go to flip the record, I also have to re-group the 2 speakers again.  It is quite annoying :(

3473
A
1 year ago
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KostyaLinContributor I
posted in Controllers and Music services
Can’t use Trueplay Tuning on my iPhone 12, iOS17

As being said, I can’t access to Trueplay Tuning on my iPhone 12. The iOS version is 17.0.Just got a Beam gen2 few days ago, and I’m trying to use the Sonos app to set it up. But it showed ‘not yet supported with this iPhone’. Honestly I’m super confused because iPhone 12 is a 3-year-old model and I do spot that you guys said iPhone 12 is certainly supported now. So I just don’t get it why it is not working. 

157326
G
1 year ago
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theitaljobContributor I
asked in Home theater
ONE SL connected to Beam 2

Good Morning,If I may, I have just a question:If I connect 2 ONE SL as surround speakers to my Sonos Beam (Gen 2), overall could work with Dolby Atmos or will work just on 5.1?Thanks

2498
106rallye
1 year ago
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