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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27581 Topics
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darkufoContributor I
asked in Controllers and Music services
Moving Sonos and MP3 Files to new Laptop - Can't now find MP3 Files

Hi.I have a Sonos 2 soundbars I can access and control it from my Android phone and my Old Windows Laptop.On my old Windows Laptop I have a music folder of MP3 files. I can play these files through my sonos from my Android Phone and Old Laptop.I now have a new windows laptop which I've installed Sonos onto and I can play radio stations and control which Room/Soundbar the music goes to etc.I've transferred the MP3 files from the old laptop to the new ones into a MUSIC folder. In Sonos app on the new laptop, I’ve added the MUSIC folder Sonos etcHowever I now can't see these MP3 files when I use my Android phone.I think I've missed an important setup step to allow my phone to see these files and play them.I can play them fine when playing direct from the new laptop windows Sonos appWhat do I need to do to allow my phone to see the music files on my New Windows laptop. I assume I need to set Sonos to share these files?

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1 year ago
BOL74
BOL74Avid Contributor I
posted in Home theater
What sub to choose

Hi all Good PeopleIn here i have an opertunety to bother all of you with all sorts of questions,so you just need to deal with me🤣🤣🤣.Still struggeling with my livingroom on my 1.floor. I have some Ikea BookShelf(BS) in the corners behind the sofa. Still seach for a soundbar,but most likely it’s gonna be a Ray or a Playbase. Then my wonder will be…..what sub would i seach for.I am a person who find good deals….used,outlet or new.I have not heard the Sub Mini play in real life,but i got a couple of Gen3’s.For me my choice depending on the price of the unit. A new Mini is $470,outlet is $400 and used(secound hand) $385-ishGen3 is $840 new,$720 on outlet and $650 used.Gen2 is normally $450-$550 used,but hard to get in white.So for me it makes the most sense to get a Gen3 from Outlet,and it justefy the $ extra from a Sub Mini.But even the Sub Mini is cheeper,it seems to hold up with the Gen3 pretty good. I’m not getting into spec and so on,but i belive there’s discovered that the Mini got

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BOL74
1 year ago
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NeilM18Contributor I
asked in Portable speakers
Move2 vs Port

If the move2 can support a line in, can I use it to connect a preamplified turntable and hear the music on the rest of my Sonos system?

1222
buzz
1 year ago
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DuardAvid Contributor I
asked in Portable speakers
sound cutting out/in

I’ve seen a number of posts related to this but am not sure they address my situation. I have a pretty straightforward system with three Connect :Amps ( 3 zones). All hardwired. 6 years old. About two months ago, sound started cutting out/ in when playing music but not tv through line in. Any suggestions? Thanks 

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Stanley_4
1 year ago
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RjgregoireContributor I
asked in Controllers and Music services
sonos connect keeps disconecting from network

I have a sonos connect that keeps disconnecting from the sonos app and our network. I go in and factory reset it, reconnect it to our sonos account, play music on our hard wired speakers for maybe a minute or two and all or a sudden the sonos connect can not be found and the music stops. Any suggestions for how to fix? I did send a diagnostic ticket to sonos 1066180950. 

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T
1 year ago
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Jesperp66Contributor I
asked in Speakers
problems with a non compatible speaker which blocks update to S2

I have bought  New speakers and Updated to S2. One of the speakers is now deemed in compatibleand it blocks updates. Also I can’t disconnect it since my original app now immediately transfer me to S2

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Airgetlam
1 year ago
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LLaneContributor I
asked in Speakers
Grouping

I had the Era100 and the Move grouped and now I don’t have that option. Did something change?

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1 year ago
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AbSoNicContributor I
asked in Portable speakers
Roam no sound

My new Roam doesn’t make any sound. The app says it’s connected, and when I play a song, the small gif of playing music (in the app) indicates music is playing (it actually is if I add another speaker) but on its own, the roam is silent. The lights are on, it has 25% charge, but it just doesn’t play. It’s on the same network as all my other speakers. Any ideas please? Thanks 

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A
1 year ago
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jriveContributor I
asked in Components and Architectural
in-ceiling grill covers

Do grills come in wood-like colors for these speakers or only in white?

936
melvimbe
1 year ago
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MemALContributor I
asked in Home theater
setting up home theater

Hi. I’m moving. At my current tv location I have a beam bonded with two ones and a sub. At my new location it had wired passive speakers as ceiling rears and wiring for front speakers. I’ve bought a Sonos amp and trying to determine the best combo. Can I blend my current Sonos setup with the passive speakers using the amp? If so, any recommended setups? 

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G
1 year ago
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Chris GlynnTrending Lyricist I
posted in Speakers
I have a Sub (Gen 3) and can't decide between a pair of Sonos Fives or a pair of Era 300

So,As described in the topic field, I have a Sub (Gen 3) and can't decide between a pair of Sonos Fives or a pair of Era 300’s for a general music listening set-up.I know how good the Sonos Five is, and I’m very tempted to go down that route but I also I like the idea of additional connectivity of the Era 300 but I do want to ensure that the Sub is going to make up for the perceived lack of bottom-end on the Era 300 - that is the clincher for me.I’m also interested in the spatial audio aspect of the Era 300, and have the space to position them in my Victorian semi to benefit from the wider soundstage but spatial is not a dealbreaker for me right now. I listen to jazz, funk, alt-rock and classical in the main and - important note here - intend eventually running a turntable/hifi-separates system through the proposed set-up - not decided what route to take on that yet but it will definitely happen.I’m after a rich, and engaging sound - it’s not about volume; adding the Sub to my Beam 2/O

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1 year ago
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NolwennContributor I
posted in Home theater
Créer un home cinéma avec barre de son et symphonisk

Bonjour, j'ai acheté 2 enceintes symphonisk. Je veux acheter une barre de son. Le problème c'est que je voudrais connecter mon ordinateur à mon vidéo projecteur (je n'ai pas de télévision) et faire jouer le son sur les appareils sonos... Je ne sais pas comment faire... Pouvez vous m'aider? Merci d'avance. Nolwenn 

3693
Ken_Griffiths
1 year ago
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CharlieBowdrieContributor I
asked in Home theater
Adding stereo speakers to Playbar?

My system has 2 play3, 2 Play1 and a PlaybarI have set the 2 Play 3 as stereo speakers and the Play 1’s as surround.When watching a movie I am getting no sound from the Play 3’s but the Playbar and Play 1’s are fine.Playing music the stereo plays fine through the Play 3’sI guess this is correct, but how can I add the Play 3’s to the home cinema system so that the sound that play 3’s give out sound from the film?

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jgatie
1 year ago
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ijenContributor I
asked in Controllers and Music services
Error 900 while adding music library with MacBook and QNAP Qfinder Pro NAS

I’m running Sonos S1 speakers from my MacBook Pro with Qfinder Pro Nas which needs SMB1. QNAP upgraded so that SMB1 is not default. Anyone know how I can change to SMB1?  Any advice gladly received.RegardsIan j

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Corry P
1 year ago
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AwlskierContributor I
asked in Portable speakers
battery ios notifications

Is there a way for my Sonos iOS app to send notification alerts when the Roam or Move battery is at 50%, 25%, 10% or even just ‘low battery’?

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Corry P
1 year ago
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DerekCharlesAvid Contributor III
posted in Home theater
Why Does Arc Keep Disconnecting From TV?

Well, I’ve been experiencing issues with my Arc, Sony Bravia and Directv box and with the help of Support, have narrowed it down to this...I go to TV Setup, unplug the eArc and Directv HDMI cables, then go thru the TV Setup steps to connect Arc to TV and it works.  I watch for a while, then turn off the system via my Directv remote.  Hours later, when I turn the system back on, Arc is no longer working and has disconnected from TV.  What’s going on?  This is very frustrating.

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1 year ago
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Lefou4everContributor I
posted in Advanced setups
User Interface

Quick Gripe and Question: Let's say I own a small home and I have One sonos product. I set it up and personalize the system, music apps, voice, etc. I enjoy it and then after a year or so decide I need to upgrade. So then to get the most out of my situation I use the upgrade program, send in my old device and bring the new device home. We'll now the app won't allow me to set up the new device because it "can't detect my sonos system." So then the app says "did you change your wifi?" I say no so it starts looking for my offline sonos. But it can't find it because I don't have it anymore. So, whats the solution?!?! Reset the app and set up a new system! OK great! Easy fix! ... well not really because now I have to re set up all my music preferences, apps, voice assistant etc. This interface assumes that everyone using sonos will have multiple devices and will upgrade those one at a time. This just isn't the case. The account should be able to store locations (systems) and preferences for

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Airgetlam
1 year ago
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AnthonyHebertContributor I
posted in Controllers and Music services
Font is too small

The Sonos app on Windows is ridiculously small on 4k monitors.  There is no ability to size the font or any other interface control size.  Does Sonos plan to invest a little time into the windows controller to make it a more positive experience.

1557
controlav
1 year ago
DGR1
DGR1Chromatic Producer I
asked in Controllers and Music services
Have SMB V2 V3 music library issues been resolved yet?

Hi. I am running my music library on a USB drive connected to my router fixed to SMB1. This is to overcome the acknowledged issue with SMB2 and SMB3 that has impacted some users with USB or NAS drives. In my case, the library failed to index when I was using the default SMB2 protocol.I’d rather not use SMB1 any longer than I have to.We’ve just had another software update to 15.7.1 with ‘bug fixes’ in the release notes, so I have no way of knowing if the issue has been resolved yet.Is there any update on this issue? It’s been a long time since SMB support was uplifted and this issue arrived.Thanks.

77713
Corry P
1 year ago
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Redmatt08Contributor I
asked in Speakers
loss of connectivity after power cut

Had a brief power outage and now 1 of my play ones which were set in stereo mode will not connect, unpaired them tried factory reset, play 1 is now just sat with constant white/orange flashing light ?? I have unplugged everything and reset router, can not get past orange/white light ? 

10802
Corry P
1 year ago
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Andy W58Trending Lyricist I
posted in Home theater
beam tv sound cutting out

I have a beam attached to a Samsung tv. Recently I changed my network to an ASUS mesh. After doing this and setting everything up, the beam cut out from the tv at odd intervals. Having tried everything on the forum, changing HDMI cables and switching things on and off with no effect, I noticed that the light on the beam was flashing when the tv sound dropped out. The beam is sat next to the ASUS router so I decided to hard wire it. This seems to have done the trick but I can’t get an explanation as to why it kept dropping from the wifi. Just thought I ought to put this info up here in case someone else has the same problem.

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A
1 year ago
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BikkieContributor I
asked in Controllers and Music services
reauthorising spotify

Sonos is asking me to reauthorise Spotify over and over again even after reauthorising. Any ideas??

4517
Airgetlam
1 year ago
A
apalContributor I
asked in Portable speakers
bluetooth pairing on sonos move

Sonos move is not bluetooth pairing . Blue light is flashing but sonos device is not detecteble in any of my device. Kindly assist

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A
1 year ago
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dfvsdvdvContributor I
posted in Home theater
What are the best home theater designs?

What are the best home theater designs?

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ratty
1 year ago
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AJBryceContributor I
asked in Controllers and Music services
More lost playlists

 I know I’m not the first to have this problem but would be grateful for any suggestions in this forum on how it might possibly be fixed. Lost all my playlists due to being advised that I needed to factory reset components as the only way to switch them to a new wifi network (not moving house, just upgrading TV services which for some reason needs a new network). Two Playbars not reset as I can’t unplug them (wiring considerations) so my question is, if I was able to disconnect the new router and reinstal the old network, might I be able to retrieve the playlists via the devices which weren’t reset? Very annoyed to lose 5+ years of carefully curated playlists….

922
UKMedia
1 year ago
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