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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26432 Topics
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lambaliceoxfordContributor I
asked in Controllers and Music services
How do I control/limit what is played through sonos?

Hello!I am my wits end, any help would be extremely appreciated!We use Spotify/ Sonos to play music in our business, however whilst we’re away sometimes the staff pop on their own music which isn’t idealIs there a way we can limit what is played? We’re happy to buy any piece of kit or use a different steaming service. Thanks!

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Airgetlam
1 year ago
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Norberto2nContributor I
posted in Home theater
Configuración Cine en Casa

Buenos días.Tengo la barra de sonido Sonos Arc y los altavoces Sonos One y Sonos One Slquiero adquirir el Subwoofer Sonos SubMi pregunta es ¿puedo añadir también dos Sonos Era 300 para que la experiencia fuera máscompleta o no se puede ?Tendría los Sonos Era 300 en los laterales del sofá y los Sonos One detrás del sofá.O no hace falta añadir 2 Era 300, con 2 One ya sería suficiente ?Mi salón es de 4,5 metros de ancho por 5 metros de largo.Gracias por su atención.Un saludo.Norberto Rodriguez.

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1 year ago
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IrondocContributor I
asked in Advanced setups
roku and service

I had my system set up to stream audio through Roku including an an amp for ceiling speakers, arc, and sub. It all worked great and could also stream music through the Sonos app on my phone through these speakers. I had to change my Roku device and the surround sound stopped working. After having it fixed now my Sonos app can’t find the arc and amplifier. Am I missing something? 

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I
1 year ago
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Cdd543Contributor I
asked in Portable speakers
Roam wont turn on (fully charged)

My roam won’t turn on. I plug it in and it’ll turn on. App shows the battery is 100% charged. This is the most buggy Sonos product I’ve ever owned. Is there a way to get rid of this issue?

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Ken_Griffiths
1 year ago
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mittalbabuContributor I
asked in Speakers
Playing music simultaneously in 4 rooms using Sonos One

Hello,I’d like to setup 4 Sonos One speakers in 4 different rooms (1 speaker in each room), and play music on all of them simultaneously.I’d like to confirm is this possible? Finally, I also assume they all need to connect to the same wifi network right, or is it possible to connect 2 speakers to a different network? Reason I ask is one of the rooms is quite far and has its own wifi. Thanks  

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1 year ago
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TxubiContributor I
asked in Speakers
Estereo

Dispongo un play 5, quisiera emparejarlo. Sólo es posible con ptro play 5?

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Ken_Griffiths
1 year ago
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TeabarContributor I
asked in Home theater
Sky cutting out and listening to music !

Hi, so I quite often watch the sport on the TV with no sound, and listen to music instead on the Arc, (connected to the same TV), so no TV sound.However, I use a Sky mini box, which is very temperamental and quite often loses signal and cuts out.  Every time the sky box loses its signal and then reconnects itself, it cuts the music off of the Arc and plays the tv sound by default.  So I am forever restarting the music.Is there a way to stop the TV from cutting off the music every time ? and giving the music that is playing priority ?Thanks.

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1 year ago
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greenmountain23Contributor I
asked in Speakers
Sonos One, Eras, and Beam Configuration

So my company uses Sonos in the office, we started with 2 Sonos One’s, they worked fine together once we synced them together. The issue came about two weeks ago when we got the Beam, amazing speaker..when you only want to listen on that. The whole system won’t play music on all three, that includes having them all on ethernet, all on wifi, factory resetting, nothing has worked. I thought it was a Gen 1 vs Gen 2 issue with the old Sonos Ones and the new Beam, so we ordered 2 Era 100’s to even try syncing with just the beam. Still to no avail, only two speakers will play at a time. Any help would be appreciated.

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1 year ago
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JCBostonAvid Contributor II
asked in Controllers and Music services
My Sonos station choice loads a different station

I have a number of Stations from SiriusXM and TuneIn bookmarked in My Sonos on the iPhone S2 app. Occasionally I will choose Station ‘X’, say, and Station ‘Y’ starts playing instead. Station ‘Y’ is always the one most recently listened-to, although it is never currently active when the problem occurs. If I repeatedly try to choose Station ‘X’, it eventually does load after a couple of tries.Has anyone else seen this behavior, and if so, is it a feature or a bug?

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Airgetlam
1 year ago
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TpauContributor II
asked in Advanced setups
Sonos Net Channel

I have been advised to change the Sonos net channel via the S2 app to 6 but it is greyed out and therefore not possible. Due to this I connected the sub to the router with an ethernet cable but it made no difference. The channel is currently set to 1 but it was showing as 11 yesterday which suggests it has changed ( it has not been misread). Any suggestions as to how to remedy this would be appreciated. 

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106rallye
1 year ago
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bsteph50Contributor I
asked in Components and Architectural
Unable to detect architectural speakers!

Hello Everyone, I am new to the Sonos family, having just purchased a house with a built-in Sonos system (amp + 5 ceiling speakers throughout the house). We also purchased a Sonos Arc and Beam 2. I have the system up and running, meaning that I can listen to music. However, I am having trouble identifying and isolating the built-in ceiling speakers by room. When I try to identify the architectural speakers using the S2 App, I hear the high pitched sound coming from the speaker, but then the App says that "No Sonos Architectural speakers detected". What am I doing wrong here? I have tried the older App (S1), but it says that all of my components are up-to-date and compatible with the new App. Surely, I am missing something. I just want to be able to control the volume by room (we have one in a bathroom, and it is super loud because I can't control it individually). I should note that I can isolate the Sonos Arc, Beam 2 and the main system Amp, so I can control those individually, just n

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Airgetlam
1 year ago
samdobreva
samdobrevaContributor I
posted in Portable speakers
Best Quality Speaker

I’m searching best quality speakers which are give feel impressive sound without echo.

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AjTrek1
1 year ago
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DwarrelpootTrending Lyricist I
asked in Home theater
sub mini worse than beam 2 on its own.

Installed a sub mini yesterday with a beam gen 2 and one sl as surrounds. When I turn off the sub I get MORE bass. Is this the intended result? I can get the same result by doing minus 6 on the beams bass setting. I have to put the mini to +10 to notice a difference. Tried it in multiple locations (in a corner, next to the tv cabinet, in front of the cabinet) might be a null zone issue, since on the left at the dinner table the bass is significantly improved, but that’s not the listening area. Somehow I can’t get a proper position for the listening area. Edit: counterintuitively I’ve placed the sub mini on the right side of the tv (its against a corner) and just in front of the cabinet and the corner wall. It seems to do a LOT more now, even a bit too much honestly. But when places back in the left side it does nothing. Testing with Limit of your love from James Blake

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Airgetlam
1 year ago
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Robbo2906Contributor I
asked in Home theater
No sound through arc

Why when I watch uhd sport/films through sky q is there no sound coming through the arc

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Ken_Griffiths
1 year ago
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thirdprizeEnthusiast I
posted in Controllers and Music services
songs missing from library

There are a couple of albums on my system that I cannot seem to find in the Sonos app.  Ones a compilation by an artist called cerrone.  I had this issue before and there used to be a log file on the system that showed any indexing failures.  I believe that has gone.  Can anyone tell me if there’s any issues with my indexing?  Everything else seems to be fine.  Thanks.  

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1 year ago
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TP_1Avid Contributor I
posted in Controllers and Music services
Sonos Radio Now Powered by Deezer?

Is Sonos Radio now officially streaming content from the Deezer catalog and if so, has anyone noticed a difference? I know that some complained about repetition of songs and limited playlists within the Sonos stations. Was wondering if this is still an issue.

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1 year ago
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texbruContributor I
asked in Home theater
Sonos play bar and sub gen 2 disconnects after less then a hour

I have two rooms with Sonos play bar+2 Play 1 and one sub. One room Sub disconnects after short period time and I get ?. Other room all is perfect.I factory reset sub unlimited times with same result. I factory reset all four units and regrouped them and setup surround group all working and after less then an hour I get ? instead of sub in S2 app. 

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1 year ago
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tjs1040Contributor I
asked in Home theater
Samsung TV audio

I use Sonos Beam as soundbar for samsung smart TV. I also listen to music services via wifi. All (wifi) channels work fine, but TV audio has stopped functioning even though the TV icon shows up on my phone app just as it always has. All attempts to reconnect with TV have failed. Again, only wifi works. Direct hdmi connection between TV and Beam does not. Message says “hdmi arc not connected.” Ideas or suggestions appreciated. Just know I am not a sophisticated technician when you reply. Thanks. 

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T
1 year ago
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LRidd0733Contributor I
posted in Components and Architectural
Best system for 32 foot ceiling

We have a large open living/kitchen area in our current new construction and I’m having a hard time figuring out what speakers I need and where they should be placed. The room is 29ft L x 25ft W x 32ft H

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Airgetlam
1 year ago
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DiscosupaflyContributor I
asked in Home theater
will my Sonos Arc+gen 3 sub+ era 300 (2) work with my new Hisense L5g

Title.just purchased a Hisense Short throw projector with a 120” screen, and I bought the Sonos Ultimate system (Arc/sub/era 300x2) to go with it, just wondering if I made a mistake, wanting to make sure they are compatible. I was told yes by Bestbuy, but seems after reading some things online there may be issues, just wondering if anyone has any tips and or insight to help me out

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106rallye
1 year ago
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Mr markoContributor I
asked in Home theater
4x ceiling speakers, 2 x amps

Hi all, I have g3 sub, g2 beam, 2 x g2 amps & 4 x ceiling speakers. Initially I had hoped to use all together then realised the soundbar was a issue with the 2 front ceiling speakers, I had then hoped to use the beam, sub and rear ceiling speakers as a set up on 1 amp for tv etc for 5.1 then turn on the 2nd amp with 2 front ceiling speakers connected to it to play music all together, however this does not sound good listening to music, likely because of the soundbar I assume. Also the rear ceiling speakers set up as rear surround and on max volume etc are hardly noticeable. Any way around this? Do I scrap the sonos and go conventional amp with center speaker etc to control ceiling speakers for 5.1 and music stereo or other option I thought possibly have all 4 ceiling speakers on 1 amp just for music, then sub, beam and 2 further sonos for rear speakers behind sofa, the only problem I see with this though is the sub would only work with 1 amp or the other amp whereas I would like it

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Airgetlam
1 year ago
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airtasTrending Lyricist I
asked in Controllers and Music services
Sirius sports stations missing from favorites?

any idea why sirius sports stations are missing from my favorites?

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Ken_Griffiths
1 year ago
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hsiegalTrending Lyricist I
posted in Controllers and Music services
latest update is terrible (15.5)

The latest app update is terrible. My system freezes and stops regularly. The que empties itself. Freezing and dropping all of the time. My network is fine, pushing more than 200 mb per sec. I have reset everything multiple times. I have deleted and re downloaded the app multiple times. Sonos roll this back until you have something that works. I would never ever recommend anyone buy into this ecosystem. (Luckily when I avoid the Sonos app and use airplay it still works!) this is 100% a Sonos issue. 

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1 year ago
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yayarodTrending Lyricist II
asked in Speakers
Era 100 and Era 300 on a Mac using only a USB-C to USB-C cable, without the SONOS audio adapter

 Hi, Is it possible to use the new SONOS Era 100 or Era 300 speakers as audio output for a Mac, using only a direct USB-C to USB-C cable, without the SONOS audio adapter, selecting the necessary audio output in System Settings.Should this work? 

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Corry P
1 year ago
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Mrfish808Contributor I
asked in Advanced setups
Sonos and Optus broadband

Has anyone got Sonos working with Optus broadband? I have just switched and they appear to be incompatible.

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M
1 year ago
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