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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26431 Topics
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dmivey4Contributor I
asked in Components and Architectural
Amp Confusion

Hi and thanks in advance! Currently buidling a home and have loved my Sonos 1 but want to have the in ceiling sets in the new home. I’ve read about how the amps work and have read multiple threads and still not exactly sure what my best option is. I want to have a set in my living room, another set in dining room and another set in my kitchen. Do I need a seperate amp for each location? Very rarely will I want to play all locations at the same time. Ive read you can only control the volume for all of them but can you pick a certain set that are playing and another set that is off/muted? Or do I need to just purchase 3 amps? I read some articles that talked about using the Monorprice but that is over my head a lilhttps://www.monoprice.com/product?p_id=13727 Thanks in advance!

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1 year ago
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Kizer991Contributor I
asked in Speakers
Ceiling Speakers + Arc ?

Hi Team, My new flat seems to come with two ceiling speakers (non Sonos/Unidentified Brand). They have a a 4 conductor wire running internally through the walls and currently the wires are clipped i.e.not going into anything. Since I already have an arc, can I just buy a Sonos Amp which would work with the 4 conductor wire ? If yes, how can I then make sure the TV which is currently connected to Sonos Arc through the HDMI Arc set up will have it's sound output not just from the Sonos Arc but also the ceiling speakers ? Do I need to connect the amp and arc through LAN for the wireless connectivity ?Can someone guide me ? Thanks 

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K
1 year ago
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stonithContributor I
asked in Controllers and Music services
Port in multiple rooms for automation with russound controller?

Can I add a Sonos Port to mutiple Sonos Rooms? I’d like to use 2 or 3 as audio sources for my russound audio controller. I’d like to integrate this with my home automation software to identify with outputs to enable in the russound. I currently do this with google Chromecast audios but they’ve become flakey.  Essentially what id like to do as an example is Port 1 in Living Room and Gym Room. When I play to Gym, the Port 1 will play the audio, my home automation system can see that Gym Room is playing and turn on the output zone for Gym on my russound controller. Port 2 would be Bedroom 1 and Outside rooms and so I can have mutiple streams playing simultaneously. 

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1 year ago
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RaffaContributor I
asked in Portable speakers
Problemi con Sonos Move

Il mio Sonos Move è rimasto bloccato con la spia del microfono accesa e non si riesce più ad accendere e tantomeno a spegnere. E’ sparito dall’applicazione del mio Iphone dopo essere passato in Sospensione. Cosa posso fare? 

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1 year ago
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Chris_UK23Contributor I
asked in Home theater
connecting Ray + Amp to PC via Optical

Hi guys,I’ve been using Sonos products for years and looking to expand my current kit into my home office.  I’d like to connect a Ray to my PC via optical. I’d also like to connect the Sonos Amp to my PC via optical (assuming this is necessary and the amp can’t pick up the signal via WiFi). The amp will be powering 2x Q Acoustics bookshelf speakers that will act as rears.  my PC only has one optical connection so with the above needing two optical connections, I’ve hit a roadblock. Does the amp need to be connected via optical if the Ray already is?  any thoughts or guidance would be very much appreciated!  

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1 year ago
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theshacks82Contributor I
posted in Controllers and Music services
iphone 14 wont connect

same problem as others here. iPhone 14 wont connect to existing S2 system Is connected using my iPhone 12 Prom Max, Android Tablet, and Windows Desktop PC. Have jumped through all the hoops here including network setting location etc… rebooted numerous times. Called support twice and got hung up on.  Anyone else have ideas?  Diagnostics sent as welliPhone 14 WOnt connect:  Diag#: 1380353037iPhone 12 Pro Max: Succesful Diag:  113682776 

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1 year ago
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CiucContributor I
asked in Speakers
connecting old with new speakers in S2 app

Hi,I have 2 old Sonos Play 1 working i S1, in stereo mode, and I bought recently a Sonos Ray surround. How can I combine them in a single app ,S2 ?

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1 year ago
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Need AdviceContributor I
asked in Home theater
Compability Questions

Purchased Playbar, Sub, 2 X Play 1’s and a Play 5.Playbar fails to power up. Am told it is not reparable.Wish to replace it with Beam Gen 2.Questions:Is the Beam GEN 2 compatible with the original Sub and Play 1’s for Surround?Can I (or must I) use Sonos Version 2 App for all ORCan I only use Sonos Version 2 App?

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buzz
1 year ago
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DukeOfHavocContributor I
posted in Home theater
Arc no longer playing TV audio LG OLED55CX6LA

HelloAs per the title, I have a LG OLED and Arc. I’ve spent 2 hours tonight trying to figure out why all of a sudden I cannot get any TV audio to play. It works perfectly for music as part of a larger network or on its own.  List of what I’ve tried (in no particular order)Full factory reset of TVUpdated TV to latest firmware (04.40.70)Full factory reset of Arc.Updated Sonos App (15.4)Updated firmware for all speakers (15.4)Re-run the TV set up for Arc via the app.Uplugged the TV and Arc for 15 minutes.Tried resetting the HDMI handshake by disconnecting and leaving them for 15 minutes.Tried a different HDMI cable that I know works with other devices (I’ve always used the Sonos one).Used Sonos’ recommended audio settings on the TV:TV settings:DTV Audio Setting: AutoDigital Sound Out: Pass ThrougheArc: On.  The TV can see the speaker. It displays that the Sonos is connected and that I can control it via LG’s universal remote option which had always worked prior. I even get Sonos’ pretty w

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1 year ago
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certainmojoContributor I
asked in Controllers and Music services
Sonos no longer finds NAS network path

It looks like this is still a current unresolved issue. But going to ask the question anyway as I have noticed a quirk that someone might see as a clue.The Problem: For months now, Sonos no longer accesses the music library and Sonos alarms now default to the Sonos Chime.Environment: I have S2 app and current supported devices Play 1, 3 and a few others. I have been running Sonos and and various NAS since 2009, (currently QNAP TS453D fully up-to-date) I have done some reading on similar posts. This is not an SMB issue. I have tried all SMB settings on the NAS. This is not a firewall issue. I have tried fully disabling all rules. There is no 2 factor authentication on the account Sonos uses to access the NAS. This is not a network protocol issue. I have attempted enabling absolutely all supported protocols on the NAS. I have removed the library and attempted both the desktop Sonos App and the iOS app to add the multimedia library. Nothing physical has changed in the setup. Same speakers

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Ken_Griffiths
1 year ago
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Unsatisfied with bricked gearContributor I
asked in Speakers
i have 4 play:3s and 2 zoneplayer 5s and none work

Can we not just pluginto aux jack with out network ? Really app crashes will not recognize system ever other time I use it I have to troubleshoot spent 6 hours tryed all fixes none work so over thos any one want these 6 speakers for free im shooting them now 

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Ken_Griffiths
1 year ago
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Wireless805Contributor I
asked in Speakers
Play 5 gen2 stopped connecting to Airplay

I have a number of Sonos speakers including two play 5 speakers.  For some reason the play 5 speakers stopped working with Apple Airplay.  They still work with the Sonos app.  They show up in the Airplay list but none of our Apple devices can connect to the play 5s via Airplay.  The other Sonos speakers still work with Airplay.   How can I get the play 5s to start working on Airplay again?

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Ken_Griffiths
1 year ago
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MNojoContributor II
asked in Home theater
Arc dialogs are extremely "flat"

I’ve just bought the Arc and I am extremely disappointed with the flat sound of dialogs (center speaker). It sounds like it is all trebble - no midtones, no bass.I think the Arc is capable to provide much richer dialogs, because there is “ok” midtone and bass in music.I’ve tried turning voice enhancement on, but that is worse.Any ideas?

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1 year ago
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bigbdunkContributor I
posted in Speakers
AVOID SONOS

I have just received my new Sonos ERA 300 speaker and have had nothing but trouble in getting it to work.  It does not play Apple Music streaming and can only play music that is actually recorded and stored on your computer   I had a second speaker ordered but am cancelling it NOW!  Avoid this company! 

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buzz
1 year ago
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Moneypenny12Contributor II
asked in Home theater
Sonos Arc

Hi we have a Sonos Arc and want to add two sonos play 5 (gen 2) to the TV sound. Anyone know how this is done.  thanks 

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Ken_Griffiths
1 year ago
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RDDonohue02Contributor I
asked in Components and Architectural
Volume issue between turntable, port and five

Hello,I have my Pro-Ject T1 Phono SB turntable (purchased through SONOS) connected to my Port.  I am trying to listen remotely through my Five in an adjacent part of the room.  The volume is really low even when turned up all the way on my Five and the sound quality is poor as far as dynamic range.  I thought the Port would act as an amplifier.  Was I incorrect?  Any suggestions?  Thank you!

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1 year ago
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Carlos309Contributor I
asked in Home theater
Why does my Sub G1 keep dropping out?

My Sub keeps dropping out randomly.As in it goes quiet for a bit then comes back on. Always comes on if I pause it and restart. Seems to do it more when I’m playing it medium to low volumes.Any ideas? 

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Airgetlam
1 year ago
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pdonathContributor I
asked in Portable speakers
Sonos Move Keeps needing to be re-added to my system

Hi, I’m having a very strange issue with my Sonos move. The speaker will be working just fine and then out of the blue it appears to be no longer part of my system. It has never removed itself while it was playing, but one time the battery died,when I put it back on the charge my app asked me if I wanted to “add move” to my system. As if it was brand new. This also happens when I don’t use my Sonos system for a few days. I go to play music and the Move is the only speaker that is not playing and the app sees it as new again and wants me to add it. The second part of the problem comes in when I try to add it back to the system. The speaker plays it’s chime and the phone hears it but when I press the join button, nothing happens. I’ve tried multiple times. The only way to get the speaker to rejoin my network and app is to do a factory reset. After this, I can join it up and use it for a few days. This has happened 3 or 4 times now and is VERY annoying. Please help.

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controlav
1 year ago
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invisiblejonesContributor I
asked in Components and Architectural
Pro-Ject T1 SB Turntable

Hi! Can anyone tell me the distance in inches from the front feet to the back feet for the Pro-Ject T1 SB Turntable?I just ordered one yesterday and I’m now looking for a bookcase to put it on. All of the bookcases I have found that I like are slightly smaller in depth than the overall depth of the turntable. I don’t mind a bit of overhang so long as the feet are solid. The bookcase I like the best, for example, is 11.75” deep. I am hoping the feet of the turntable will fit on it.  Thank you. 

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1 year ago
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Astuart.mcpherson1710Contributor I
posted in Speakers
no longer have access to sonos 1 system

I no longer have access to my Sonos 1 system…..my controller keeps referring to Sonos 2 

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1 year ago
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GaryBixContributor I
posted in Portable speakers
Bluetooth on Roam

Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to itOh and the App is useless BTW bit will keep product if can Bluetooth it !

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1 year ago
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grunge03Contributor I
asked in Home theater
Rear speakers for high ceiling

Hi everyone,I've just moved to a new house and we are trying to create a nice space for watching movie.I have an arc + a sub but I want to add some rear speakers.I'm hesitating between adding 2 era 300 or (just) 2 era 100 since my ceiling is very high and not straight, I've browsed a lot of threads here but couldn't find someone with the same ceiling.Even with true tuning trying to do is best, I'm not sure it's worth since the speakers will not be able to make the sound bounce from the top nor the side?Thanks for your help  

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1 year ago
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Wbrunson42Contributor I
asked in Advanced setups
Sonos Port Set up Fail

Waiting on a response from Level II support. I am trying to setup my Sonos Port, and it fails when asking to press the pairing button. I have tried:Wi-Fi and Ethernet.Multiple Setup devices.Disabling 5ghzEnabling DHCP snoopingEnabling IGMP snoopingEnabling MulticastEnabling STPSetting DNS server to defaultWPS2 and WPS2/3 I can see the device is connected with a valid IP and access the web portal. What am I missing?

3
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1 year ago
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LarsUSDContributor I
asked in Home theater
HDMI ARC / Samsung Set-up - Unable to select Dolby Digital

EDIT: I was able to select Dolby Digital after restarting my AppleTV. But I am not able to select Dolby Digital+. Anything I can do to get that option? I recently set-up an Arc Soundbar, Sub (Gen 3) and 2 Era 100 speakers for surround sound. I noticed while watching TV Samsung QN82Q70RAFXZA) that there was no sound from the Era speakers so I checked the TV Sound Settings and for some reason I cannot select Dolby. The only option is PCM. I swear prior to installing the Era speakers that I had it set to Dolby. I double checked the HDMI and it is plugged into the ARC port on the back of my Samsung TV and plugged into the Arc Soundbar. Not sure why I am unable to select Dolby from the TV Sound Settings.Additionally, I checked my AppleTV settings as well since that is primarily what we watch TV and Movies with. What am I missing or doing wrong?Red HDMI plugged into Arc Soundbar.Samsung TV Sound Setting won't let me change to Dolby Digital even though I am plugged into the ARC HDMI port.Sams

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1 year ago
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lambaliceoxfordContributor I
asked in Controllers and Music services
How do I control/limit what is played through sonos?

Hello!I am my wits end, any help would be extremely appreciated!We use Spotify/ Sonos to play music in our business, however whilst we’re away sometimes the staff pop on their own music which isn’t idealIs there a way we can limit what is played? We’re happy to buy any piece of kit or use a different steaming service. Thanks!

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Airgetlam
1 year ago
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