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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27650 Topics
C
ctappanContributor I
asked in Controllers and Music services
Editing custom music service

I have a custom service to connect to a remote subsonic server, per the instructions on subsonic’s websiteThe remote server moved and I need to update the address in the Sonos service. I can’t for the life of me find a way to edit the service, other than deleting it and recreating. Seems absurd there wouldn’t be a way to edit settings, is this hidden somewhere?

1442
C
1 year ago
A
AndysbigredsledContributor I
asked in Home theater
you tube tv

I want to play you tube tv audio into sonos port to send throughout my house. 

2144
A
1 year ago
J
JasdeepContributor I
posted in Speakers
One SL vibrates when the stand is on the floor

Hello - I’m facing a very odd issue. I have 2 One SLs on the Sanus stand connected to beam and sub mini. One of the SL speaker is vibrating on specific high bass sounds. The thing is that the vibration is coming when the stand is on the floor. If I hold the stand in the air, the vibration doesn’t come on the same bass sound. Any help to resolve this would be appreciated. 

923
buzz
1 year ago
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NitecardContributor I
asked in Controllers and Music services
Iphone won't setup

HiI’ve successfully setup the Sonos App (latest) to my iPad, but when trying to setup on my iPhone and am consistently told to make sure that the phone is connected to the network, which it is. I’ve rebooted everything with no luck. Any suggestions? Thanks in advance. 

372
N
1 year ago
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katherineandleeContributor I
asked in Controllers and Music services
Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

Please can anyone help. I keep getting a Sonos update failure, after putting in the correct password and having checked the System setting app management for Sonos is on? I really do not want to have to go through the whole uninstall/reinstall unless i have to!Thanks.

1984
K
1 year ago
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mflanzContributor I
asked in Speakers
Using two Sonos Era 100 speakers in different rooms without stereo pairing

How can I use two Era 100 speakers in two separate rooms (kitchen and family room) together but without stereo pairing ?

8368
M
1 year ago
toyboy
toyboyChromatic Producer II
asked in Home theater
Will the ERA 300 Wall Mount Swivel Vertically

Most of the questions I see posted are about where to mount the wall mounts. What I would like to know now that I have the speakers level horizontally is there a way to adjust them vertically? In other words they appear to sag where the front is lower than the rear? By the way the Dolby Atmos is absolutely mind blowing!

61112
toyboy
1 year ago
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Keith BateyContributor II
asked in Controllers and Music services
Accessing music library.

Cant access music library. Error message shown. Believed it is blocked by ESET firewall.Help please

662
K
1 year ago
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Austin95Contributor I
asked in Speakers
linking Play 1 to new WiFi router

I recently updated my wifi router and went to connect my Play 3 and two Play 1’s to it. However, my Sonos app is only picking up my Play 3 and one of the Play 1’s, its just not picking up the other Play 1 at all. Ive tried the ‘find Sonos products’ in the app several times and no luck. I considered doing a factory reset, however the instructions advise against this for troubleshooting purposes. Any ideas?

1581
ratty
1 year ago
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Lloydy1521Contributor I
asked in Controllers and Music services
add family member to Sonos system

My wife wants to use her own Spotify account and create her own alarms, does she need to download the Sonos app and create her own account?

14653
controlav
1 year ago
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WestallmContributor I
asked in Speakers
bass reproduction when playing vinyl

I recently set up a Yamaha record player to play through a port and paired Era 100s.when streaming from Spotify the bass reproduction is reasonable however when I play any records there is a complete lack of bass. other than attaching a sub is there something I am missing?

514
W
1 year ago
F
FatcatContributor I
asked in Components and Architectural
How to add volume control to 2 of 6 sonos arch speakers with Sonos Amp.

I am building a new home. In our great room we will have a frame TV, sonos amp and 6 architectural  in ceiling speakers. 2 of the speakers will be in the kitchen and I want to be able to control the volume of the kitchen speakers separately from the other 4. Sonos says that typically 4 speakers are used per amp but if you use Sonos Architectural speakers (8 ohms) u can use 6, but then they need to be wired in parallel. My question is: can I use a simple wall-mounted volume control dial to control the volume of the two kitchen speakers?

1141
buzz
1 year ago
M
Matteo71Contributor I
asked in Controllers and Music services
listen music charge on my android on sonos symfonisk

It s several months that i cannot listen anymore music charge on my cellular android by using usual sonos app. How to solve it? Thx

482
M
1 year ago
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Dixon9080Contributor I
asked in Speakers
Lock Screen Control Not Working

I understand this has been solved multiple times, however those are usually by people with airplay devices. I have an iPhone 8 and a IOS 16.1 update. I have just received a play one for Christmas and set it up. I am able to play music but I can only adjust the volume manually on my phone (the volume buttons on the side) while in the app. While on my lock screen I do not see the song nor can I control the volume via my phone. I have made sure to enable Lock Screen controls, turn on hardware volume control. I have tried multiple solutions such as toggling the controls and resetting devices, however it does not seem to work. I don’t believe it would be any airplay because I do not have any airplay devices. My tv is an older vizio and is not capable. I do not have a Roku. I’m just not sure why I’m unable to control unless in the app. 

35112
106rallye
1 year ago
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GregorDContributor I
asked in Controllers and Music services
My Sonos doesn't play whole Album

Hi I have several albums saved to ‘My Sonos’ which are from Amazon Music.When I play an album, it only plays one track and does not continue to play the rest of the album.This is basic functionality even cassette tapes could achieve in the 1980s.Please advise how to fix this issue. Note if I search for an album in Amazon Music and play directly (do not save to My Sonos) then it does queue the rest of the album automatically.I think a lot of customers have this issue, appreciate you fixing in the next app release.

129333
G
1 year ago
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marc1200Contributor I
posted in Home theater
playbar not powering on, blown regulator TPS54226, Replace does not fix it

Hello, I have an sonos playbar which do not power on, i saw this topic:i checked the mainboard inside and it has the same blown chip as on the photo's on the forum.So i replaced it, and turn it on again but the same chip blow again.Do someone know what the problem is?

51610
K
1 year ago
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FefoContributor I
asked in Portable speakers
move don’t start

I just purchased a refurbished Sonos Move from the Sonos online shop. the product doesn't work: I followed the instructions, placed Move on the charging base but nothing happens, no light, it doesn't turn on, nothing works. I tried several times to press the power button long and briefly but nothing happens. any idea what it could be?

634
F
1 year ago
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GamskContributor I
asked in Speakers
Arc Pop

I have a Arc, with 2x Play 1’s, and a Gen 3 Subwoofer for my Surround Sound system.  I have it connected to my Samsung TV, and I use Samsung’s native streaming apps to watch my media.  I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in,  A startling loud pop occurs, then the Center Channel drops off.    

644
Bumper
1 year ago
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llcooldon2024Contributor I
asked in Home theater
Arc, 2 subs, 4 era 300

Have seen a video from Not Enough Tech, regarding using 2 era 300 as surrounds and 2 era 300 as a stereo pair, along with arc and 2 subs. What do you think of his setup?

3922
jgatie
1 year ago
T
TarnoldContributor I
asked in Controllers and Music services
Tidal Browse Failure

Helloi am unable to search for music in Tidal through Sonos, though the service is connected. Anyone know the reason for this?

1581
G
1 year ago
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christopher.murgatroydAvid Contributor I
posted in Home theater
Home cinema set up advice

Any advice or help gratefully received! TIA!I’ve had a Playbar and 2 Play1 speakers for about 10 years which have served me well. However, space wise I need to move the Playbar out to create more room. The question is, should I get the Ray (much smaller for a compact room) with 2 Era 100 speakers, just the Era speakers and connect them via Bluetooth from my smart TV (Samsung) or just the Ray and use it with the 2 Play 1 speakers? Thank you!

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Airgetlam
1 year ago
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GBNANCYContributor I
asked in Speakers
Pairing but no sound

Good morning,I installed :An ERA 100A PLAY 1A PlayBar (+ Sub)Two SYMFONISK shelvesI connect from my mobile via BlueTooth to ERA100 and I stream the music from the Deezer application on my phone.I want to pair PlayBar (+Sub) and it worksI want to pair the two SYMFONISKs the indicator says it's good, but no sound comes out. But if I press the stop button on the SYMFONISK it also cuts off the ERA100. So I am well connected but no sound.The same thing happens if I want to pair ERA100 with PLAY 1And from time to time I get this message:“Unable to connect to the device, please try later”I then have to turn off the speakers electrically.I only have this problem with the ERA100, all other combinations work.The application is up to date.Thanks for your helpSincerely

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1 year ago
Arron Small
Arron SmallContributor I
posted in Speakers
Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV? 

88110
buzz
1 year ago
F
FM1Avid Contributor I
asked in Controllers and Music services
Problem with Deezer API

Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or   No stop through the app on phone, or on the TV…Sonos works perfectly with all other streaming… just Deezer is doing that..definitely you have a bug or something not efficient in the buffering… Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…I contacted Deezer who told me to contact you as you are in charge of the API 

2891
Airgetlam
1 year ago
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kerrdoContributor I
asked in Controllers and Music services
Sonos Ray and Sonos 1

I have a Sonos 1, a Sonos play and a ray soundbar. When I power up my Sonos play or 1 the app always defaults to the soundbar and I cannot see the others. Do I need to reset with a hard wire to the router again?

1274
K
1 year ago
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